Hello, my mother (Norma Willig, DOB 4/8/30) has a checking account with Citizen's Bank...She has been in Hospice Care, and I, Daniel Willig, am her POA, caretaker, and along with my older brother, Barry, are listed as authorized check writers to her account...Having to fill out an application with the State of New Hampshire for Medicaid, I was required to get some information from the bank to submit...The first was a 60 month "Lookback", dated from June, 2016 to May, 2021...On Monday, 6/14, I dealt with one of the bankers (Krasi, or something like that), who said it was ordered and that I would receive it in the mail...On Thursday, May 17, I entered the bank again for two reasons...The first was to get my Medicaid application notarized, and the second was to get a current account balance in writing (I call the [protected] number daily to maintain balances, but a written statement is mandatory for the application...To preface, Krasi's behavior was most erratic, as I don't believe she even understood was a notary does (witness something being signed, then signing with a State stamp...She was demanding to see my POA (12 pages written by the lawyer decades ago) which I provided. She then kept saying she didn't see my name anywhere. (both the notary and myself showed her, stipulated that POA goes to Daniel Willig in lieu of Irving Willig (my father, passing away)...My father passed away March 14, 1999 in Philadelphia's Einstein Hospital, and a request for the death certificate was made to Harrisburg, as that is a separated need for my mother's Medicaid Application...Citizen;s Bank need not require a Death Certificate (Krasi did, why I have NO IDEA), as I only requested a Notary to witness the completion of what i was submitting to the State (due date of initial application was 6/20)...I sat there for 20 minites having no idea what this woman was doing, trying to reach her legal department, saying she'd get "fired" if a Death Certificate was shown to her (???)..In distress, I then said I would go to my Town Hall to get the application "notarized", which I did a half an hour later...I then said I would simply request an account balance (I knew at the time it was $7748.52, but again, I need3ed a piece of paper with an amount on it)...Krasi said I COULD NOT receive one, because I "was not on the account"...I then went to the teller and deposited twenty dollars, just so I could get a new, updated balance...As the teller was writing the new amount, Krasi sped up to the teller to say no account balance would be provided (????)...Coming back an hour later, already having a notarization and wanting to show Krasi such, I heard her still on the phone complaining about me...She threatened me with calling 911 if I didn't leave...I had come back with my checkbook with my mother's name, my name, and my brother's name...I was going to withdraw money in an attempt to get an account balance to submit...Upon leaving, I organized my paperwork, and then calmly spoke to two officers sent from Conway PD...They could not believe I could not receive an account balance, but also gave me a one year "stay away" form...I submitted an incomplete application to pay for my mother's medical bills, as I am awaiting my 60 month lookback and an account balance from Citizen;s Bank...4 days later from the incident, my mother has now passed away...Krasi's behavior, demeanor, and compassion to a customer simply requesting necessary information was despicable...My older sister, also a resident in this area, wis familiar with Krasi from a prior home search, and said she had "issues"...I hold two accounts (TD, and Citizen;s), but I could not believe how I was treated, and yes, a did not take that treatment well...My name is Daniel Willig, and my phone number is [protected]...I can furnish my mother's account number SS#, as I need WRITTEN account balance and that lookback, which I do trust has been ordered...Last, this was simply a terrible customer service experience.