Menu
Register
Write a review File a complaint
Citizens Bank Customer Service Phone, Email, Contacts

Citizens Bank
Reviews and Complaints

Citizens Bank's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.citizensbank.com

Learn how the rating is calculated

1.6 1 Review 401 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citizens Bank Reviews 402

ComplaintsBoard
A
12:00 am EDT
Verified customer This review was posted by a verified customer. Learn more

Citizens Bank A Personal Perspective on Citizens Financial Group, Inc

As someone who has had the unfortunate experience of dealing with Citizens Financial Group, I must say it has been nothing short of a nightmare. The level of service provided by this bank is abysmal, to say the least. From hidden fees to unexplained account discrepancies, the entire banking experience has been a rollercoaster of frustration and disappointment. It's disheartening to see a financial institution operate in such a manner, leaving customers feeling helpless and undervalued. My advice to anyone considering banking with Citizens Financial Group is simple: run in the opposite direction. Your hard-earned money deserves better care and attention than what this bank is willing to offer.

Read full review of Citizens Bank
Hide full review
  1. Pros
    1. Wide range of financial products
    2. Strong mobile banking app
    3. Extensive ATM/Branch network
    4. Tailored business banking solutions
    5. Robust wealth management services
  1. Cons
    1. Limited geographic footprint
    2. Higher fees compared to online banks
    3. Less competitive interest rates
    4. Slower adoption of fintech innovations

Citizens Bank Complaints 401

ComplaintsBoard
V
7:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today, on 4/6/2024, I experienced annoyance and embarrassment ar the local Walmart when my debit card was declined during multiple attempts to make a payment. I immediately accessed my account online to make sure the balance was right. The balance was in order, so I then called the number on the back of the card. [protected]. The automated system notified...

Read full review of Citizens Bank
ComplaintsBoard
R
5:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Citizens Bank GAP insurance refund,

We sold and paid off vehicle a 2013 Ford Explorer in Mar. 2022 Dealer sent back to Bank and Zurich Insurance hung up on me 5-6 times, got n

owhere.

About the same with your bank. The acct# is [protected] I think purchaced1-18

We received a letter said we should be refunded $406.92 from your bank, you can call us [protected]

Claimed loss: 406.92

Desired outcome: to receive a check

Confidential Information Hidden: This section contains confidential information visible to verified Citizens Bank representatives only. If you are affiliated with Citizens Bank, please claim your business to access these details.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
A
10:15 am EST

Citizens Bank Online and Mobile Banking

Once again, I find myself unable to login to their website or app. This happens WAY TOO FREQUENTLY. I've been trying to access my account all morning and calling their customer service for help but no luck. Finally after 7 phone calls to their 866 number and one absolutely useless call to my local branch, I get a recording stating they are having issues with mobile and online banking. This is enough for me to move all my money elsewhere. Been a customer since 1991 and the time has come to move on. Online and mobile baking issues should not be a WEEKLY problem, once or twice a month maybe, but this is absolutely ridiculous.

Desired outcome: Do better. You should have more than enough money to have an adequate online service.

Confidential Information Hidden: This section contains confidential information visible to verified Citizens Bank representatives only. If you are affiliated with Citizens Bank, please claim your business to access these details.

Read full review of Citizens Bank
Hide full review

Is Citizens Bank Legit?

Citizens Bank earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Citizens Bank to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Citizens Bank is known for their high standards and safety. If you're thinking about dealing with Citizens Bank, it's wise to check how they handle complaints.

We found clear and detailed contact information for Citizens Bank. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Citizensbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Citizensbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Citizensbank.com you are considering visiting, which is associated with Citizens Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Citizens Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Citizens Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 401 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the citizensbank.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Citizens Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Citizens Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
12:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The below email was originally posted under Citizens Bank reviews and also emailed to multiple email addresses within Citizens Bank on September 27, 2023. On September 28, 2023, I received a Citizen's correspondence email from Tonya Lariviere who claims to be the Senior Advocate in the Chairman's office. We did exchange a few phone calls and emails after...

Read full review of Citizens Bank
ComplaintsBoard
B
2:09 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As per home equity account number [protected] To whom this may concern. It has been brought to my attention that my original loss mitigation application submitted back in May 2023 was rejected because of a lock on my credit report. I was told by a rep in loss mitigation to remove the lock on my credit report and submit all of the info again in order to...

Read full review of Citizens Bank and 1 comment
ComplaintsBoard
H
6:10 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Citizens Bank Claims department

Facebook pay back in June lost my rent money, I got refunded twice, third time no refund. The branch manager saw this and gave me a refund, on November 14, the claims department which needs literacy volunteers took that refund out of my bank account, resulting on me not being able to pay my power bill resulting in upcoming shutoff, and me not being able to pay car insurance or utilities this month

Claimed loss: $450

Desired outcome: $800 For the screw-up and inconvenience

Confidential Information Hidden: This section contains confidential information visible to verified Citizens Bank representatives only. If you are affiliated with Citizens Bank, please claim your business to access these details.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
M
11:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bloomfield Branch just sucks. Why do I need a phone in my presence to issue a new debit card? I only have a few thousand dollars in Citizens Bank to begin with. It is not worth the headaches that this bank has become! After learning that the Giant Eagle/Market District branch felt free to give store employees my personal information I should bailed at that time. Definitely moving to another bank.

Read full review of Citizens Bank
ComplaintsBoard
T
1:47 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

4th time this year Citizen Bank has had their online and mobile serviced shut down over "planned system maintenance". being disabled it is very iimnportant for me to verify my SSI check was deposited before i can buy groceries and medicine. i called citizens mobile banking customer service after 14 hours of their online/mobile system being down...

Read full review of Citizens Bank
ComplaintsBoard
J
4:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have $1M in equity in my house, my business was devastated, forbearance during Covid, accepted modification, and paid the 3 payments considered probationary to make the modification permanent. About 45 days later, I received a check back from the bank with a note saying it couldn't be accepted - no reason at all. Just a one-liner to appeal, which I did...

Read full review of Citizens Bank and 1 comment
ComplaintsBoard
C
4:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went in on 10-13-23 and it was my turn in the line and she waited on the customer who already had a teller waiting on him and said nothing and I asked how long she would be because she was very rude and should not have not taken me and just ignored me and started waiting on him and when inquired she said without looking at me she didnt know or cared and I...

Read full review of Citizens Bank
ComplaintsBoard
C
12:26 pm EDT

Citizens Bank Citizens check sent to me was returned by my bank

This is my second go around with this loan. First, I had a terrible time trying to close this loan. I finally filed a claim with the BBB. When it was finally closed, the attached check was sent to me. I thought it an error that it was sent to me. So, I returned it. Weeks later, it was sent back to me with a letter stating that the loan was closed. So I deposited it in my bank account. Now it was returned to me as insufficient funds. So now I will have an insufficient funds charge.

Desired outcome: Make the check that you must have cancelled and send a new one.

Read full review of Citizens Bank
View 0 more photos
Hide full review
ComplaintsBoard
L
10:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I changed my credit card. For the second time in my loan, I am getting emails that my payment could not be processed. As well as calls and texts. My emails from vivint do not show my loan number, so I can not make an account or log in online to take care of it. When I answer the phone, use the prompts and say that I want to pay now, it says now going to...

Read full review of Citizens Bank
ComplaintsBoard
P
2:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank online and app based bankin

There is no way for a person to change their password and despite wasting 1 hour of my life calling them, they say they can't help me unless I give them my account number (X'd out on my statements) or my FULL social security number which there's no way in hell I'm giving out over the phone so I'm stuck with a password that was compromised in a data breach. There's no excuse for this in 2023.

Desired outcome: Add a "change password" feature to their app and website

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
S
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to file a complaint about the poor customer service I received. I called citizen bank on September 4th to make a deposit into my checking account due to a low balance I was told I had to reach out to my bank where the transfer was coming from. I finally made a deposit into my citizen account to later realizing I made a deposit Into my credit...

Read full review of Citizens Bank
ComplaintsBoard
A
1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Anthony Giardina. My account number is, [protected]. My debit card number is [protected]. I called customer service to report a charge on my card of something that I did not recognize. The gentleman on the phone said he would file a claim. When he told me my card would be deactivated, I said I would rather not do that. He said it was too...

Read full review of Citizens Bank
ComplaintsBoard
W
8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank Debit card

Citizens Bank FEIC # 14851

RE: Fraudulent Debit Card (Card ending in 0739) Transaction Made 7:56 AM 8/21/23

Reported by me 11:04 8/21/23

Claim #C-2176193

Amount $454.00 to Amazon

A provisional credit was supposed to be issued within 2 days of reported fraudulent activity, it has not nor is the bank working to resolve this issue in a timely fashion.

Desired outcome: Access to my stolen funds

Read full review of Citizens Bank
Update by W.Armitage
Aug 24, 2023 8:53 am EDT

Correction: Citizens Bank is FDIC Insured #14851

Hide full review
ComplaintsBoard
T
9:55 am EDT

Citizens Bank Untrained bank staff don't know how to or want to solve problems.

funds taken out of my account by unknown entity: staff at 2 branches could not explain new statement location for finding problem.

Don't listen to customer's question before interrupting and talking non stop to distract from problem solving. When they don't know an answer due to not listening, they accused cust. of 'yelling': poor ESL skills by staff.

Desired outcome: return to GOOD COMMUNICATION SKILLS and ESL to enable problem solving

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
H
5:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank No access to accounts!!

Citizens Bank will not allow me to access my accounts, either through their web site or through their app. I have NO ACCESS AT ALL to my money. Their systems only ever respond "this account is inaccessible/'unavailable". I am unable to login or perform any management of my accounts. THIS NOT A PASSWORD PROBLEM. The account is not "locked" from fraud or login attempts. It is NOT a technical problem on my end. I've tried everything, from various browsers, rebooting, clearing cache and cookies, all that stuff. I have been a systems administrator for 30 years, and I know what I'm doing. I have spent hours and hours on the phone with their technical support. I have tried EVERY POSSIBLE WAY to make sure the problem is not on my end. The account is always "unavailable" or "inaccessible ". Their support people have freely admitted that this is a well-known problem that is affecting many of their customers. They claim it is due to "updates" they are doing to their systems, but refuse to give even a rough estimate of when the problem will be fixed. This has been happening for MONTHS. They are breaching their contract with me. This is critically affecting my finances, especially since one of the accounts is a large loan (HELOC) which I desperately need access to. I have worked endlessly with them to get this resolved, but they haven't, and show no signs of caring about the issue. Please do whatever you can to resolve this.

Desired outcome: ACCESS TO MY ACCOUNTS!!

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
J
1:36 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Citizens Bank CD Account.

I have a 14 month CD. It matured 07/10. Called next day to closed my CD. They told me that someone would need to talk to me in 5 days to talk to me. I called back today. They told me of no record of me calling 07/11. I do not want my CD to rollover for another year. I was told i have 10 days after it maturity. I have also a saving account. I want to transfer CD to saving. I in need of my money from CD now. Your agents are not very helpful. Need to retrain personal.Put me on hold many times to find right department. I will be closing all my accounts with once Cd is closed.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
H
12:46 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Citizens Bank Online Banking

Today, Wednesday July 19, 2023

Online banking has been unavailable for several hours this morning. This is completely unacceptable.

The "rain check" message is not appreciated. When this happens, the message should clearly state that the website is not functioning and, if possible, give an estimate for it's restoration.

When will the website include images of checks drawn against our account?

When will the website allow you to search checks by number?

In 2023, online banking needs to work 24/7 and 365.

My organization used Investors Bank for many years and we did not encounter these problems.

Read full review of Citizens Bank
Hide full review

About Citizens Bank

Citizens Bank offers a range of financial services including personal and business banking, loans, and credit options. They provide checking and savings accounts, wealth management, and online banking tools. Their services cater to individuals, small businesses, and corporate clients.
How to file a complaint about Citizens Bank?

Here is a guide on how to file a complaint or review about Citizens Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Citizens Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the problem and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Citizens Bank on ComplaintsBoard.com.

Overview of Citizens Bank complaint handling

Citizens Bank reviews first appeared on Complaints Board on Nov 13, 2008. The latest review A Personal Perspective on Citizens Financial Group, Inc was posted on May 15, 2024. The latest complaint concerns with citizens bank security policy and implementation was resolved on Sep 19, 2017. Citizens Bank has an average consumer rating of 2 stars from 402 reviews. Citizens Bank has resolved 55 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
512 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number
    100%
    Confidence score
    Checking and Savings Accounts
    +1 (800) 922-9999
    +1 (800) 922-9999
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number
    Checking and Savings Accounts
    +1 (800) 600-0008
    +1 (800) 600-0008
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number
    Student Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Student Loans
    +1 (888) 411-0266
    +1 (888) 411-0266
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number
    Education Refinance Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number
    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number
    Existing Home Loan
    +1 (888) 514-2300
    +1 (888) 514-2300
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number
    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number
    Existing Mortgage Customers
    +1 (888) 333-5145
    +1 (888) 333-5145
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number
    Credit Card Applications
    +1 (800) 684-2222
    +1 (800) 684-2222
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number
    Credit Cards
    +1 (888) 333-0246
    +1 (888) 333-0246
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number
    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number
    Personal Loans
    +1 (877) 670-5200
    +1 (877) 670-5200
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number
    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number
    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number
    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2024
Citizens Bank Category
Citizens Bank is ranked 49 among 403 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.