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KeyBank Customer Service Phone, Email, Contacts

KeyBank
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1.6 117 Reviews 117 Complaints
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KeyBank complaints 117

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M
10:48 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Key Bank cashed a check twice, no big deal, they then deposited the money twice and took it out 3 times. For a loss of $8500. They said it wasnt there mistake. I wne to the other bank, got a statement proving the money never went out. Went back to key bank they aknowledged the mistake its been 14 days of run around and still no funds. Now the branch will...

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M
1:36 pm EST
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My account was placed in restricted status 5 days ago after a wire transfer from a title company of a deposit of several thousand dollars, and my employer direct deposit was sent to the account. I paid off my car and some other bills off my credit report and then went to get cash from ATM and it was denied, so i went to the branch who informed me the...

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9:04 pm EST
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KeyBank Loan Request

Hello, this is with great disappointment to express my concern. I have been banking with Key for more than 20years and was denied twice for a small loan ($5000) to pay off some debts. If my bank do not have enough trust in their customers, that is an indication for a person to make the decision and do their banking with someone else. I hope that this can be shared with the proper person who receives this type of compliant. It is really disappointing to be rejected by a bank which want me to trust them with holding an account. I'm not sure why a third party have the option of making a decision to approve a loan, instead of the actual bank institution. I find it very hard to believe in KeyBank like I use to. I was there when you were Society Bank.

Claimed loss: Loss of Trust

Desired outcome: Hoping for a Resolution

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Is KeyBank legit?

Our verdict: Complaints Board's thorough examination reveals KeyBank as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, KeyBank stands out for its commitment to quality and security. Clients considering KeyBank should delve into its customer service record to gauge compatibility with their expectations.

KeyBank earns 91% level of Trustworthiness

Perfect Trust Endorsement: KeyBank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for KeyBank. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Key.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Key.com you are considering visiting, which is associated with KeyBank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

KeyBank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While KeyBank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 117 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the key.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • KeyBank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to KeyBank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
7:26 am EDT
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It started last year with KeyBank's Dispute Dept ignoring a claim I had filed for the return of $299 & $701, it appeared to be an obvious scam after the fact but I was never refunded or heard anything from KeyBank after multiple attempts... Then I disputed a charge later on for a service return for which I was never credited, KeyBank kept reopening and...

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8:16 am EDT
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I had been in an authorized push scam for months and them scammers had taken everything from me and my family. I am not talking about a few hundred of dollars I'm talking about 241,443.94. I really thought with ALL the evidence that I had provide to KeyBank's executive fraud department (Kelsey) that they would see the blackmail and stuff through all the...

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10:36 am EDT
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KeyBank Unauthorized transaction

Once again we are in month number 6. They are saying that it is a legit transaction. That it was a signed and stamped delivery. Yet absolutely no one can cough up my signature or even tell me the company that delivered it. Yet this is what Key Bank says is their proof. WELL THEN SHOW IT TO ME..biggest scammers here are Key Bank. I am not going away.

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11:21 am EDT

KeyBank Branch manager

My brother's account was stolen! My brother had 9k in his bank when a branch manager stole my brothers account when he filed a fraud claim in my brother's name. Once he did this it closed my brothers account saying he owed 9k back to the bank, my brother and my parents had been banking at key for 30 years maybe more.

My brother was so worried about the bank issue that at work, he was on someone's roof trimming trees. and fell 20 feet off the roof and broke his back shattered his arm, he said he was worried about all the bank stuff, he sent me some of the evidence that proofs the manager stole his account, there is 10k missing in the math?

Please he has tried to call and report it, but he can't find any help. this happened in April. Since my parents banked at key as well, since my brother was associated with them the bank decided to steal the balance of my brothers account out of my parents account which was their social security and how they live now since they are 80 years old.

All of them have banked at key for over 30 years my parents are very upset that their money was taken for my 56-year-old brothers account which was stolen by a branch manager, how can this happen?

Since my parents has left key bank for the fact of how this situation was handled, I live in fl and tried to call and talk to someone at their branch and was treated like I didn't know anything and as I was speaking to the teller it seemed she knew the inside info and started sticking up for the branch manager and arguing with me, which tells me that my family was a topic in the opening, my mom was so upset for the treatment they received.

This is very serious and key bank owes my mom and my brother their money back which is 11k and an apology for how they were judged and serotyped.

my email is [protected]@gmail.com

[protected]-me

[protected]- brother Donald Boggs Jr

[protected]- Anne and Donald Boggs

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4:34 pm EDT
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Key bank California city branch, PA 15419. The customer service is terrible and the teller is very rude to me. Today May 25, 2023 around 3:30 pm, I was going to deposit the cash $. The teller name start with “M” is treated to me very rudely. He threw away and gave my envelopes back to me no respect. I am coming to deposit $ not even $. Is it how they...

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12:13 am EDT
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KeyBank Fraud dept

I did make a purchase of $19.95 on March 27th. This is where this scam all began. On April 6th I saw an unauthorized transaction of $79.95 taken from my account. I called Fraud immediately and she initially put it back in my account and cancelled my card. On April 19th I receive a letter from your fraud dept, saying based on the Merchant documentation that matches my account information that the transaction was authorized. Well of course they have my account information? They send some copy of something that has a tracking # that is nonexistent stating that is was delivered to my door as a signed purchase by Express.? I have never received anything. So when I called your dept, I asked her who delivered it and she said Express again, and I asked Express what, she could not give me an answer. So she suggested I call the merchant and ask them, and she gives me a # that is just a busy signal and not a regular busy signal, it is a # that doesn't work. This company is apparently called in the letter " CUSHC " OR "CUSHYC.COM ". The account that took my money was Cshceast. If your fraud dept said they checked everything out, then why can no one give me a straight answer as to who these people are and who shipped this nonexistent package. The original site I got scammed from was called " Searchstores.Bargains " which now has been taken down because it was a scam. The people who complained on there, one gentleman has an unauthorized transaction of $79.95 taken out of his account also. This Cushyc.com site they sent me to is in Amsterdam the company or scammer that took my money was Cshceast in Irving Texas. How did we get to Amsterdam. There is no such company called Cushyc that works out of Irving Texas. I am beginning to think that Key Bank Fraud department is all part of this scam. This has been going on since April 6 2023

Desired outcome: Getting my money back

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K
2:30 pm EDT

KeyBank Annuity IRA beneficiary error

In January 2021, my brother and I were named POAs for our aunt. I was named executrix of her Will. All documents were prepared by an elder care attorney with my aunt's full in-person participation and input. The attorney suggested getting beneficiary names in place to align with my aunt's Will. We went to see Matt Rosetti of Key Bank Investments in Canton, Ohio within a week of our attorney's visit to take care of this and a few other steps advised by our attorney. We specifically asked that our aunt's annuities managed by Mr. Rosetti and Key Bank have named beneficiaries per the terms of the Will. Mr. Rosetti did not do as we asked. Instead, he changed the beneficiary to "Estate of My Aunt's Name". Not understanding the gravity of his advice, I thought this meant the annuities would be distributed per the Will. We went along with his advice because he was the supposed expert in the room. After my aunt passed away in March 2023, my brother and I met with our attorney. We inquired how the beneficiaries read by verifying with the annuity contract companies. Because of Mr. Rosetti's hubris, he led us in exactly the wrong direction regarding financial planning for my aunt's assets after her death. My understanding now is that the first order of business for financial assets is to name specific beneficiaries. This is what we asked Mr. Rosetti to do. His error caused an estate to be filed in probate court which comes with expenses that must be paid from my aunt's remaining assets. I attempted to share my feedback with Mr. Rosetti's superior, Adam Donahue. Mr. Donahue has failed to arrange an appointment with me. I made multiple attempts to do so. Throughout my dealings with Mr. Rosetti, he often referred to me as the daughter rather than the niece, clearly showing that the customer was not his top priority. The aftermath of Mr. Rosetti's and Mr. Donahue's approach to customer service and poor investment advice is for us to bear. Mr. Rosetti and Mr. Donahue appear to have moved on to the next unknowing customers who put their trust in their advice.

Desired outcome: Key Bank will reimburse our family for the court costs and other costs we now have as a result of Mr. Rosetti's poor advice as we take steps to finalize my aunt's estate.

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3:07 am EDT
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I was scammed into thinking paypal had transferred $80k into my checking account. What I didn't know was the scammer had taken over my computer and logged into my checking account and made it look like a received 80k. I was told to send the money back, and if I didn't that paypal would take me to court and get it plus fees. I was told that if I wired the...

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9:26 pm EDT
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KeyBank Transfer money form one account to other account.

Dorothy J White and Diane Cassett and Candy White-Redmond

Transfer was done 3 years ago

From Dorothy Whites account and put in Candy White-Redmond account and the bank said no after the transfer was done, them the money went into the wrong account, by your branch officer. Now both parts are dead. Dorothy White and Diane Cassett. Three years later I still do not have the money and I am powder of Attorney for Dorothy. Please look into this matter and get back to me. I have been very patient.

Susan Thorpe ( Powder of Attorney for Dorothy White)

634 Highland Ave.

Buffalo, New York 14223

[protected]@yahoo.com [protected])

Desired outcome: Fix IT

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S
9:34 am EDT

KeyBank Line of credit

My husband passed on 1/5/2023 Key Bank Charged off his line of credit (2nd mtg loan). No one is able to help me as it was charged off. I paid 3 payment they cashed them I can't get a statement to pay the balance (which I have the funds to do) they did not cash the April check so I am sure there will be late fees and additional finance charges. I have sent them documentation asked for a statement 1 phone call with a person saying they had no idea why the charge off and would call back. No call back. I have no where to turn. I need to get this paid

Desired outcome: A statement to pay the balance.

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J
2:37 pm EDT

KeyBank Fees bank charged me

Hi There,

I am writing to you with regard to a matter of significant concern. Specifically, I would like to bring to your attention the actions of Key Bank, which have caused me significant financial loss.

In 2022, I became aware that Key Bank had been charging me a $10 ACH fee and a $25 service fee as a result of the type of account they claimed I had. In response, I requested that my account be changed to the type that incurs only $5 in fees. Key Bank assured me that the requested change had been made. Please note that Key Bank records all telephone conversations, and I urge you to review the recorded conversation between myself and Key Bank representatives to verify this account.

However, as of today's date, April 18, 2023, I have discovered that Key Bank has continued to charge me the $10 ACH fee and $25 service fee, despite having previously promised to modify my account in order to prevent such fees from being levied. These repeated and unauthorized charges have caused me to lose trust and faith in Key Bank, and have left me feeling deceived and financially compromised. I have trusted Key Bank to safeguard my funds, but I now realize that my trust may have been misplaced.

I urge you to take immediate action to rectify this situation. The banking system must be honest and transparent, and it is unacceptable for banks to take advantage of their customers by levying unauthorized fees or engaging in other unethical practices. As such, I request that Key Bank return to me all of the funds that they have unlawfully taken from my account, and that they take steps to ensure that this kind of activity does not happen again in the future.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Sincerely,

Desired outcome: i want all my money they charged me since 2022 to 2023

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5:14 pm EST

KeyBank Services

I don’t understand why unemployment only use key bank? This bank is horrible. They will have you waiting for 2 months just to receive a card. I called twice after I updated my address with unemployment and NYC. Gov but they told me that I needed to verify with an email address it’s within the first 30 of applying. Sounds stupid. I have a child and bills. Please make it make sense. The damn girl kept saying “ I’m sorry” and “ I understand” I felt mocked and annoyed by those remarks

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M
Mike Smith
, US
May 19, 2023 12:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Illinois dropped their payment card a few weeks before the Christmas holiday. Keeping in mind, their "direct deposit" system is a horrible (and they essentially call each other in the office the same, by the way) They probably didn't even tell you how to get direct deposit, so you are now left with the stupid card that you didn't want in the first place. Wait, now there is no stupid card...Wow...I hope there is food in the cupboard.

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L
5:58 pm EST

KeyBank Card services

Open an account on the first of December 2022 and it’s 21 of the mont and still no card my correct assumption it’s just too [censored]ing difficult for for this bank to send something so small to one [censored]ing costumer and so I’m doing Business with company anymore and waste with either and here’s my former account number. [protected]

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9:21 am EDT

KeyBank Unemployment Benefit Card - Fraud Charges - New Card

I have been transferred 4 times. I have been waiting on hold for over 38 minutes while each representative advises me that he or she cannot assist me. I do not understand. Are employees not smart enough to help with multiple issues? One woman was yawning into the phone so loud at 8:11am. Just get a new JOB! Clearly, this one isn't working out for you. The second person said I had the wrong department to hold while he transferred me. Third lady said if this is for an unemployment benefit card to hold while she transfers me! I have two fraud charges and need a new card. I could have my 15 year old niece handle these calls with training. Where is the training here? Why are these customer service people not capable of handling my call? This is absolutely ridiculous. I mean absolutely ridiculous.

Desired outcome: Hire people who want to work and those who do not wish to be there should be terminated. Who is in charge and who is the hiring manager? I'd like to sit and yawn on the phone while trying to these fraud charges disputed.

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12:32 pm EDT

KeyBank ATM/Customer Service chat line

Hello, I am writing with a serious concern regarding an ATM issue but also the response I received from the Key Bank call center on Saturday, August 20th at around1:30 pm. I am visiting family from India and attempted to retrieve some cash from an ATM machine in Middleburg Heights - the machine took my card and did not return it (I am 9000 miles away from home now without access to my money.) When I called the service number I was told the people who service the machine would just destroy it since it's not from Key Bank and I was told to contact my institution. Again, it is in India and I have no way of getting a replacement card and will be in the US for 3 weeks. The person who answered my call had no empathy and verged on sarcasm and condescension when I tried to emphasize the direness of my situation. I am at a complete loss as to why the machine would take my card and why there is no recourse to retrieve it, I have been able to use it in many places without incident.

Desired outcome: At most optimistic - retrieval of the card. At the very least an apology for the inexplicably poor attitude of the operator and follow-up on his performance; I am left in a very dire situation through no fault of my own.

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9:11 am EDT
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KeyBank Universal credit loan

Are they a legitimate private loan company? I filled a contract - signed it but still haven’t received my loan instead there have been problem after problem. I paid $650 to The loan place - $125 to them and $225 plus $300 to New York State Department of Clearance. My loan is for $2300 but I want my unnecessary expenses back too, well the $125 is refundable. So, $2650

Desired outcome: I want the loan money I requested and signed for in addition the extra cost- $2650

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10:46 am EDT
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KeyBank Mastercard

My son’s Key Bank Mastercard number was stolen by a Microsoft sponsored X-Box user. His card was used to purchase $1900.00 of electronically delivered X-Box games. A fraud claim was filed with Key Bank and the card was cancelled. A police report was filed with the Cuyahoga Falls Police Department and the Inglewood CA police department.

Microsoft provided extensive research to Key Bank identifying the thief by providing his gamer tag, console id, IP address and billing address in Inglewood California.

Key Bank advertises Zero Liability Fraud Protection for their Mastercard. Our situation proves this advertisement to be false.

Despite the evidence from Microsoft and our fraudulent claim, the bank paid the fraudulent charges and Closed our claim. We were notified of the decision by mail weeks later. I am unsure how or why someone at Key Bank has the authority to spend their clients money, but it is exactly what happened. Key Bank advised they would not re-open, re-evaluate or re-open another claim to assist in a refund. We were advised to work with Microsoft.

Our efforts with Microsoft, a multibillion dollar company, have fallen on deaf ears. Multiple hours of aggravation have resulted in no refund. Microsoft isn’t concerned with customer protection. They have confirmed the charges are fraudulent. They have visibility to the thief’s profile and won’t take simple action to shut down the thief’s game utilization. I used the search engine “Xboxgamertag” to view the thief’s profile and activity (which was paid for by my son and many other users). The thief’s account was made within a four month period and was able to buy 144 games with added packs and in game credits.

Microsoft encourages and rewards this behavior knowing it is a federal offense. Clearly Microsoft accepts this behavior and does not penalize the thief or hold them accountable for fraud with Microsoft. Who knows, maybe it’s a Microsoft employee who has access to the profiles and sells the information.

I would not encourage any X-Box or Microsoft account holder to enter a credit card number into their profile as Microsoft places you at risk and sponsors this type of behavior by their lack of resolution action. I advise to purchase pre-paid cards for any online gaming purchases to be safe.

We were advised by the Cuyahoga Falls Police Department that we lost our leverage by paying the Key Bank Mastercard.

The police department advised we should not have paid the credit card and let Key Bank sue us for the fraudulent charges.

We are left with zero resolve and my son is out $1900.00 due to poor customer service and praising criminal behaviors.

Desired outcome: Refund for the fraudulent charges

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Overview of KeyBank complaint handling

KeyBank reviews first appeared on Complaints Board on Jan 31, 2007. The latest review Key bank lost funds was posted on Feb 21, 2024. The latest complaint Mortgage was resolved on Jun 16, 2012. KeyBank has an average consumer rating of 2 stars from 117 reviews. KeyBank has resolved 16 complaints.
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  1. KeyBank contacts

  2. KeyBank phone numbers
    +1 (800) 539-2968
    +1 (800) 539-2968
    Click up if you have successfully reached KeyBank by calling +1 (800) 539-2968 phone number 1 1 users reported that they have successfully reached KeyBank by calling +1 (800) 539-2968 phone number Click up if you have UNsuccessfully reached KeyBank by calling +1 (800) 539-2968 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 539-2968 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 539-1539
    +1 (800) 539-1539
    Click up if you have successfully reached KeyBank by calling +1 (800) 539-1539 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (800) 539-1539 phone number Click up if you have UNsuccessfully reached KeyBank by calling +1 (800) 539-1539 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 539-1539 phone number
    Online and Mobile Banking
    +1 (866) 821-9126
    +1 (866) 821-9126
    Click up if you have successfully reached KeyBank by calling +1 (866) 821-9126 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (866) 821-9126 phone number Click up if you have UNsuccessfully reached KeyBank by calling +1 (866) 821-9126 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (866) 821-9126 phone number
    Clients Using a Relay Service
    +1 (800) 422-2442
    +1 (800) 422-2442
    Click up if you have successfully reached KeyBank by calling +1 (800) 422-2442 phone number 0 0 users reported that they have successfully reached KeyBank by calling +1 (800) 422-2442 phone number Click up if you have UNsuccessfully reached KeyBank by calling +1 (800) 422-2442 phone number 0 0 users reported that they have UNsuccessfully reached KeyBank by calling +1 (800) 422-2442 phone number
    Mortgage Customer Service
    More phone numbers
  3. KeyBank emails
  4. KeyBank address
    127 Public Square, Cleveland, Ohio, 44114, United States
  5. KeyBank social media
KeyBank Category
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