Menu
For Business Write a review File a complaint
Citizens Bank Customer Service Phone, Email, Contacts

Citizens Bank
Reviews and Complaints

www.citizensbank.com

Learn how the rating is calculated

1.6 1 Review 401 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Citizens Bank Complaints 401

ComplaintsBoard
A
11:57 am EST

Citizens Bank Incredible, unethical behavior by a citizens bank credit card fraud employee.

I am in shock! Had to discontinue my credit card due to it being compromised. Many were helpful until, for reasons unknown I was transferred to a 2nd associate to change my user name. I told him (rod?) from the get-go that my card [protected] had been cancelled earlier in the day. He had me read to him the defunct card #, the password created with their aid, and insisted he could not help me due to the info I provided. I told him his voice sounded like he had been sucking on helium because it was high-pitched and very hard to understand. He insisted I must visit a bank branch to establish a new user name! Wtf?

Desired outcome: APOLOGY, REPRIMAND

Read full review of Citizens Bank and 1 comment
Hide full review
1 comment
Add a comment
V
V
VK2024
Matawan, US
Apr 06, 2024 7:23 pm EDT

Today, I experienced the same incomprehensible lack of ability to solve the simplest issues and was directed to visit a local branch. Everyone appealed to the policies they had to follow. It's either sheer idiocy or inadequate training.

ComplaintsBoard
M
10:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, My name is Lyudmila Shnayder, 4 Village circle Newton Ma 02459 I had a safe deposit box in Chestnut Hill branch1330 Boylston street Chestnut Hill Ma for 20 years .3 years ago the branch was remodeled and my safe deposit box was removed January 2021 I visited the branch and was informed that I don't have a safe deposit box in this branch. It i...

Read full review of Citizens Bank
ComplaintsBoard
A
2:25 am EDT

Citizens Bank Checking account

They had closed an account due to fraud which it was and i did not open it. This was in 2018

Desired outcome: I want it removed from chex systems

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
J
4:12 pm EST

Citizens Bank Mortgage department

We had our mortgage through Citizens Bank for many years with automatic payment taken out of our checking account. Unfortunately a clerical error on their part in June, 2020 resulted in months of late fees being accrued and taken out of our account, and the error was the fault of a teller at our local branch, not an error of my husband or I's.

After countless hours on the phone with customer service and in person at our local branch, we were told "it's all straightened out", only to find the next 3 months were again filled with late fees and threatenng letters from Citizens Bank, only to find out the error wasn't "straightened out" as we were promised.

As a result, my husband and I chose to pay off our home early and seperate compleyely from Citizens Bank as we were tired of having to call every month to have their mistake corrected. Our home was paid off in October, 2020 and we just received another letter from them last month saying we owe late fees?!

We are in the process of selling our home and realized we never received a Mortgage Satisfaction letter from Citizens Bank. I called our county courthouse and was told the deeds office there received a letter from Citizens Bank on 11/9/2020 saying our mortgage was paid in full. I called Citizens Bank Mortgage Department and after being on hold for more than ten minutes was told by the Clarita, the customer service rep, that she had sppoken to a supervisor and it would be another 30-60 days until we received a Mortgage Satisfaction letter. I asked to speak to a supervisor. After another 10 minutes on hold, Clarita came back on and said there was no supervisor available to speak to me?! I was again reminded that the poor customer service is the reason why we seperated from this bank.

I need the mortagage satisfaction letter so that we may sell our home, and once again feel abandoned by Citizens bank.

Desired outcome: I need a mortgage satisfaction letter for our mortgage that was paid off 3 1/2 months ago.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
M
7:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Loan #[protected] Letter Dated Jan 19, 2021 This letter informed me that I am charged $349 for an unneeded flood insurance policy. The flood insurance proof was faxed to your [protected] number on Oct 19, 2020 by the manager of Citizens Bank in Gloucester, MA. Despite that, I received another letter dated Dec 17, 2020 that informed me I did not have...

Read full review of Citizens Bank
ComplaintsBoard
T
9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank Customer Service Credit Card

I am not able to reach anyone on the phone. I call the [protected], go around the marry-go-round, get put on hold, then after awhile the phone hangs up.
What will it take to get someone on the phone.
How many words do I need to write for this to get some attention.
I think this is the worst banking experience I have ever had in my 60 years.

Desired outcome: I need to talk to someone about my account NOW before it defaults. call me at [protected].

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
R
9:13 pm EST

Citizens Bank Tellers

The north providence location on Charles st there is a teller Sarah and she is so rude and makes customers feel uncomfortable. She talks down to the older people and talks about customers to other tellers in front of other customers . She is just so rude and unprofessional and shouldn't be dealing with the public. Something really needs to be done.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
J
1:02 pm EST

Citizens Bank Escrow account

Citizens Bank (copy of followed was mailed to Citizens)
January 9, 2021

We have received your Escrow Account Disclosure Statement dated December 18, 2020 and the attached check #971510 for $934.54. The disclosure stated if we have questions regarding these documents, we should contact your Customer Service Department at 800.234.6002 or by your secure email or postal service mail.

Since my efforts at communicating with your Customer Service Department and your Tax Department (note my phone calls in November 2020 to Sam, Luther and others) have been unfruitful and have not produced results as proven by your escrow account analysis, I will try again.

I refer to Citizens Bank Vision, Credo and Values Statement - Our vision is to be a top-performing bank distinguished by its customer-centric culture, mindset of continuous improvement and capabilities. We perform our best every day so we can do more for our Customers. Also, I highlight your Investors Relations 2019 document, "Our goal is to deliver exceptional banking experience for all of our customers…combining deep expertise with genuine understanding of their needs."

We believe Citizens Bank has failed to live up to your mission statement in regards to our situation. We are new loan customers. Our mortgage for our condo in Florida was purchased by Citizen Bank late in the fall of 2020. We enrolled in your online banking service to monitor our loan. We noted one of two tax payments were make by your escrow department but the second payment was not made. Thus, a call was placed to your Customer Service Department and our situation was explained to them. Subsequently a follow up call was placed and it was directed to the Tax Department.

To date your Customer Service and Tax Departments have shown none of the qualities mentioned in your mission statements. I was belittled by them with their superior and condescending attitude. I was beneath their superior knowledge of the tax escrow system. Their response was ‘Our computer system does not show the property tax to which our originated lender had agreed to collect from us in our monthly loan payment and to remit such payment to the proper governmental entity'. When I mentioned our signed Closing Disclosure Statement and the Initial Escrow Account Disclosure Statement, I was told they did not have these documents and their computer system only showed one tax escrow and this payment was made to Highland County. Their computer system did not refer to Sun N Lake Assessment District of Highland County and therefore was not paid. "All Hail to the Mighty and Always Correct Computer System"

Your employees should be taught the old axiom "Garbage In - Garbage Out". Sometimes your or their customers know what they are discussing. Your employees should refer to the originated documents. Maybe your Chief Experience Officer Beth Johnson should focus more of her energy to education the basics of Customer Service before delving into the newer technologies as she discussed in her wonderful interview to The Financial Brand on July 6, 2020.

As indicated by your recent escrow analysis, my time talking to your employees has been wasted. I am enclosing documents which Citizens Bank received at the time my loan was purchased. The enclosed closing statement and initial escrow disclosure details the two taxing entities and insurance company for which are to be escrowed, details how the original monthly escrow amount of $200.55 was calculated and the payments which Citizens Bank are obligated to pay.

Your check for $934.54 issued December 16, 2020 will be returned to you. The full amount should be returned to our escrow account. Refer to the loan number on your statement. A payment should be issued to Sun N Lake Improvement District, 5306 Sun N Lake Blvd, Sebring, FL 33872 in the amount of $739.20 plus $15.56 which is the missed early payment discount afforded by Sun N Lake for early payment. This early payment discount was the reason I called Citizens Bank originally. I noted the payment was not made and asked for the payment to be made prior to November 30, 2020, the cutoff for the early discount period. At which time, I was told we will investigate.

After Citizens Bank have paid Sun N Lake Improvement District, please properly analysis our escrow needs, reprepare the Estimated Escrow Account Activity Over the Next 12 Months report and mail to us.

If you have any questions, please contact us.

Mail: John and Lora Wendel

Desired outcome: resolve and correct our escrow account

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
G
12:41 pm EST

Citizens Bank Mortgage escrow disbursement - taxes

We refinanced our home in June of 2020. Citizens bank was the bank that we ended up going with for the refinance. We had 13 months of escrow collected from us to fund our escrow account to service payments of our local taxes, school taxes and home owners insurance. We received a bill for our school taxes for the year in the beginning of July 2020. We called in November to inquire if there had been a check issued from the escrow account to pay the tax bill. We were informed that no check had been written. We gave explicit instructions of how much was due and to whom. We followed up some time later, and still no check was issued. What followed next was an endless amount of phone calls by us to Citizens bank tax department with an equal amount of endless excuses, stories and some outright lies by Citizens bank tax department perpetrated by endless stream of random customer service agents and the occasional Supervisor (when there happened to be one available). Not once did anyone ever bother to call us back on this matter despite the empty promise to do so. This not only wasted an inordinate amount of my wife's and my time (which we should be compensated for), it has caused us so much stress and aggravation we probably need counseling, we have lost out on the discount amount offered by the tax service for early payment to the point where this has slipped into the penalty payment range, it has put our stellar credit in jeopardy, and was a whisper shy of the sheriff notice of a tax lien being posted on our front door.
If it wouldn't cost us an inordanant amount of money I would love to refinance again just to get out of the incompetent, beurocratic grips of Citizens bank. This whole ordeal has been the stuff of nightmares and unfortunately it continues to this day.
I would love to discuss this matter in more detail if someone has a few hours. I will not be leaving information such as my loan number on this form as I don't trust the bank to be able to have a working pen at the branch much less protect my personal information.

Desired outcome: 1) Tax bill paid in full 2) refund of the difference between the early payment amount and the penalty amount 3) heartfelt appology 4) compensation for our aggrivation and time wasted on this matter

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
S
4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank Berlin office bank not fixed

We have complained about citizens bank door being broke cant get in been a week we have called 2 times n the door is still not fixed. In order for us to get money out of are account we would have to drive 2. Or 3 hours. Get to to the next closes citizens bank to get are cash this needs to be fixed.

Seriously
Stephanie Brooks

Desired outcome: The door being fixed asap

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
S
9:51 am EST

Citizens Bank Request a refund

On December 11, 2020, I had 951.01 removed from my account, I called the recovery center, and they told me it was an offset from an account that was opened in 2014, I asked why I wasn't told of this offset when opening my current account the person I was talking to was rude and told me it's nothing she could do they are paid in full now, I explained to her no letters were sent to me or not even a phone call, I also let her no that I'm not working and I was out of work due to having the Corona Virus and I needed my money to my rent before I get evicted I even willing to pay a payment plan and she just your not getting your money back, in these days when things are tough how could citizens bank be so cruel and not caring for the people I'm not trying to not pay back if it's owed I'm just trying to survive I was treated so unkind and no one tried to help me out I just really need help trying to get on a payment plan and a refund of funds I can't work at this I'am on oxygen due to the having a virius and I'm definitely in need of some help with this situation if I had a letter or a phone call from the bank I would have resolved this issue, but I never received either nor I'm in desperate need of help and Citizens Bank is not trying to help instead they're being rude and unkind. The agent number I spoke with is D100110. Thank You

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
D
1:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank Customer service - there is none

Over the last 15 years I have had two auto loans, a home equity, savings and checking account with Citizens Bank.

Sadly do to incompetence, over the past years I have been pulled away from Citizens.

Between the (1) extremely RUDE tellers at the West Grove Branch (apparently because I am white and don't speak Spanish - Yes, I just typed that because it is 100% TRUE!) who apparently are annoyed when asked to provide service.

To (2) the over a year and a half dealing with the Office of the Chairman about inaccurate distribution of "additional" principal payments by West Grove and Kennett Square tellers to finally receiving a letter months ago saying it has taken too long and there will be no adjustment for the extra payments erroneously posted toward "interest"! Seriously, who pays off INTEREST early? - Total INCOMPETENCE.

Next (3) changing my address over five (5) Yes FIVE times from Glen Mills, PA to West Chester, PA.

And today (4) not being able to make a payment without customer service on the line as the program kept bringing me back to the main screen even with opening a new browser and logon and finally Diane telling me I needed to change my address with the Auto Representative since I AM NOT receiving paper statements at my West Chester address!

No customer, especially one with an exceptional credit score, should ever be treated with such incompetence. Having members of the Office of the Chairman ignore correspondence and phone calls for over a year and allowing the issue to be "Too Old" to rectify is SIMPLY CRIMINAL.

Banks have been involved in class action suits and I am looking forward to joining one against Citizens Bank unless all of these issues are handled with the utmost professionalism coupled with complete explanations as to why such service has been permitted to continue especially with prior complaints filed.

Note: NEVER SELL MY INFORMATION TO 3RD PARTIES!

Read full review of Citizens Bank and 1 comment
Hide full review
1 comment
Add a comment
S
S
sherri Cheeseborough
US
Dec 14, 2020 10:00 am EST

Citizens Bank has the rudest people working for them, I had money removed from my account without any letters being sent out or a phone call, when I called to find out what happened someone literally to me well your not getting your money back, I explained to the person I was Corona Virus survivor and was out of work and on oxygen and couldn't afford to have that amount of taken out of my account I even asked for a payment plan and was told no it's paid in full and I'm helping with that I'm not trying to pay what's owed it's just I'm having a very hard time due to having this illness and almost losing my life, but Citizens don't care for or have compassion for their customers all they care about is taking advantage of the people who utilize their services.

ComplaintsBoard
D
6:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Citizens Bank Unethical behavior

November 13, 2020. I have called Citizens bank support number all day about getting an unnecessary fee taken care of. The call dropped before I could finish talking with the costumer service rep. I called again and again all day and I ended up getting redirected to Janeka the supervisor and the main part of the company in Rhode Island. I had one more fee to ask about and she refused to help and make comments about my age and voice. I had done many verification steps for citizens bank to verify my identity and she fused my service. She ended up saying I was unprofessional and a child after I asked for someone else after an hour long phone call and she hung up. She refused to give me a last name and I would just like my charges dropped like she said she would in the beginning and I would love an apology or something because it was extremely rude to waste my time and say indecent things like that.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
P
7:19 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I Chave a checking Account with Citizen's, Garfield Plaza, Cranston RI. The manager is Jennifer Camilo. She is a terribly immature manager. I h ave asked for her to provide me with change several times and she insists that she can't because there reserve is short. I am not that stupid. Banks do not run out of change. Also, the ATM machine is broken all the...

Read full review of Citizens Bank
ComplaintsBoard
B
6:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went to the ATM at Citizen Bank in Lower Burrell, PA on 8/2/2020. Tried to withdraw $200 it did not give me the money, so I tried again and still did not give me the money, so I went to Giant Eagle on Tarentum Bridge road and went inside to the ATM and tried again and I got the money with a Recite. When I check by bank balance they took out $600 dollar and...

Read full review of Citizens Bank
ComplaintsBoard
A
8:49 am EDT

Citizens Bank Dispute department

I had submitted a dispute with Citizens bank CC department and they sent me a letter informing me of their review. I wanted to get more clarification and provide additional information so I called back. I spoke at some point to a rep that said a manager will call me back but never heard back, this was about 3 weeks ago. Since then I called back 3 times asking for a contact, each time the rep said an email is sent to the dispute department and a manager will return my call. There was not a call back. So is there still a dispute department at Citizens Bank? I am inclined to think maybe they were closed for good that is why nobody called me back, I cannot believe the service could be as bad as they ignore multiple call back requests from a customer.

Thank you.

Read full review of Citizens Bank
Hide full review
ComplaintsBoard
G
8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I closed this account have a receipt of 0 balance. An automatic withdraw was made within minutes of closing account they reopened my account. I was not told that if this happened it would reopen. Now I get a bill of $329. All in bounced fees. Went to branch manager didn't want to help called service number told me to go to another branch. They will not work with me. Very frustrating

Read full review of Citizens Bank
ComplaintsBoard
G
12:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

5/9/2020 Approx. 11:00- Pulled up at the drive thru window and was waited on by the Branch Manager. I asked for my balance on my account and was told I didn't have my ID but she would do it this one time then went into this dissertation about bank policy. I told her I wasn't there to discuss the policy and I had been waiting in line a long time and just...

Read full review of Citizens Bank
ComplaintsBoard
F
5:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer service is a joke, phone customer service number required account info just to reach a person mad calling local branch is also of no use. If you want to know the status of an incoming payment (disability, covid stimuous, or paycheck) you can forget it, they dont ever show it as even pending, and they claim they can only tell you if you are getting...

Read full review of Citizens Bank
ComplaintsBoard
A
10:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I do a lot of business with this location & everyone in there is so nice except for the one bank teller Farrah . She is the most rudest teller I have ever encountered at any of your locations. I am appalled & outraged at how ignorant & nasty she is every time I come into this location! She always has a mean rotten face on every time I come in, she is never...

Read full review of Citizens Bank

Citizens Bank Reviews 0

Looks like Citizens Bank has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Citizens Bank, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Citizens Bank

Screenshot Citizens Bank
Citizens Bank offers a range of financial services including personal and business banking, loans, and credit options. They provide checking and savings accounts, wealth management, and online banking tools. Their services cater to individuals, small businesses, and corporate clients.
How to file a complaint about Citizens Bank?

Here is a guide on how to file a complaint or review about Citizens Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Citizens Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern.
- Include relevant details about any transactions with the company.
- Explain the nature of the issue.
- Mention steps taken to resolve the problem and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Citizens Bank on ComplaintsBoard.com.

Overview of Citizens Bank complaint handling

Citizens Bank reviews first appeared on Complaints Board on Nov 13, 2008. The latest review A Personal Perspective on Citizens Financial Group, Inc was posted on May 15, 2024. The latest complaint concerns with citizens bank security policy and implementation was resolved on Sep 19, 2017. Citizens Bank has an average consumer rating of 2 stars from 402 reviews. Citizens Bank has resolved 55 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
604 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number
    Checking and Savings Accounts
    +1 (800) 922-9999
    +1 (800) 922-9999
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number
    Checking and Savings Accounts
    +1 (800) 600-0008
    +1 (800) 600-0008
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number
    Student Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Student Loans
    +1 (888) 411-0266
    +1 (888) 411-0266
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number
    Education Refinance Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number
    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number
    Existing Home Loan
    +1 (888) 514-2300
    +1 (888) 514-2300
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number
    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number
    Existing Mortgage Customers
    +1 (888) 333-5145
    +1 (888) 333-5145
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number
    Credit Card Applications
    +1 (800) 684-2222
    +1 (800) 684-2222
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number
    Credit Cards
    +1 (888) 333-0246
    +1 (888) 333-0246
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number
    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number
    Personal Loans
    +1 (877) 670-5200
    +1 (877) 670-5200
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number
    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number
    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number
    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.