[Resolved] Cell C / contract initial misrepresentation and deductions for not needed service?

South Africa

My contract AC LABUSCHAGNE [protected] Data Number [protected] Account [protected]
I had a 2 year data contract which was due to lapse end April 2018. I got a call requesting a renewal. I did not want to renew as the fees would increase with less Gbytes. Two weeks later another caller phoned making the GBytes better at R199/month It was more acceptable to me. My monthly deduction instead of R199 became R320 +-. I lodged a complaint of illegal deduction of R104.40 for "content services" which I did not request or agree upon. 27 September I spoke with an Aretha who said she would request credit for the illegal R104.4 deductions from the start of the new contract date. Meanwhile I twice stopped and reversed payments of R320 +- until issue would be resolved. Beginning of October 2018 I received an account for R200.74 which is acceptable BUT previous R104, 40 overcharges are still due to me from Cell C. This amounts to 5 x 104.40 = R522.00 I DO NOT WISH TO CONSULT PER PHONE WITH A CALL CENTRE AS SENDING AND RECEIVING AUDIO IS NOT CLEAR AT TIMES. MY EMAIL ADDRESS is " [protected] "

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by AttieLabuschagne, Oct 26, 2018

    This is a CELL C South Africa contract Thank you

  • Cell C Customer Care's Response, Oct 26, 2018

    Dear Labuschagne

    Thank you for contacting Cell C.

    We have received your billing query. To access you account we will need to conduct a Security Check to confirm if we are liaising with the account holder.

    May we have the number we can reach you on.


  • Updated by AttieLabuschagne, Oct 26, 2018

    my number S Africa 082 558 1645

  • Cell C Customer Care's Response, Oct 27, 2018

    Thank you for getting back to us.

    Our team will be in touch.


Oct 26, 2018

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