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Cell C


contract cancellation

Complaint Rating:  84 % with 19 votes
84% 19
I have been trying to cancel my contract with Cell C now for more than two, almost three years. I have faxed cancellation letters to them which they deny. I phoned Cell C once more on the 21October 2006 and spoke to a lady with the name Lindiwe. Then I spoke to Busisiwe. They gave me a Ref no. The no was ref:1522304. I called again on the 18th of July 2007. I phoned again on the 13th of February 2008. I spoke to Zandile. She gave the phone to the supervisor. Her name was Nikiwe. All of them telling me that I have not submitted a cancellation letter or fax.
Today is 16 February 2009 and I am still paying a monthly subscription for a phone that I have not been using for a very very long time. I am talking about much more than R 4000.00
This is absolutely ridicilous. I have faxed and e-mailed them today for the very very last time !
Cell C...Never again !!!
My next step now will be to hand them over. I should have done this a long time ago.
My contact no, 083 227 5029
Complaint comments Comments (13) Complaint country South Africa Complaint category Products & Services


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N  18th of Sep, 2009 by    +1 Votes

i ve been trying to upgrade my phone for almost two months, my contract is due to expire at the end of october, but the people upgrade are unavailable.been on hold for more than 1hr on hold is realy frustating especialy bringing business to them, i spoke to several consultand they transfere to one another is like their playing.last time i spoke with refilwe for cancelation since i can't be helped she gave me this fax nr to fax letter of cancelation 084 14329 but it doent go thrugh .my cell c nr is 0844054868.please help me in canceling this line. becouse their contract will end next month.

i need contract to be canceled.no debit from my acc as from november .

my nr is 073 011 8203.your call centre service is not good at all do something about it, or the business is going down believe me.
N  7th of May, 2010 by    0 Votes
Same problem. Tried to cancel my now expired contract for 2 successive months. 2 emails sent, no reply received, and I'm still billed every month. Is cellc this hard for money that they'll sacrifice their good name? My number is 084 523 2543.
N  14th of Feb, 2011 by    0 Votes
Tried to cancel my now expired contract for successive months and i'm still billed every month. i need contract to be cancelled no debit from my account as from February. my nr is 0843080061
N  15th of Mar, 2011 by    0 Votes
God, I dont know where to start. They lost my phone after I handed it in to be repaired- that took a year to sort out.
I have tried to change my address about 5 times. They always ask me it as a security question, and dont even care that i give them one thats not on record
I havent been able to get any voice mails for over a year. they never fix it
I just called the call centre- pressing 9 to speak to an operator just doesnt work, i had to go through the lost phone option, then it took 25 minutes for someone to even answer. Have now emailed that i want to cancel, but reading your post that now fills me with dread!!!
A  11th of Oct, 2011 by    0 Votes
I will NEVER EVER have any dealings or recommend any dealings with Cell C. I have never has such an issue to cancel a contract as i do with them. My contract expired end Aug 2011, i put in my month's notice. Just to be double billed end September. When i enquired about this they said i had an upgrade (which i didn't). I was asked 3 times to submit termination notices, which i don't understand as the store had my first originals in hand (which they showed me) so i submitted a complaint on hello peter, two days later they told me it's sorted that i won't be billed further, just to get an email a day later to say i'll be billed till end November2011. When i enquired about THIS they indicated that my contract now only expires 12 December and i must provide proof that my contract expired end Aug. I have been given the run around and everytime land up back at the call center with another unwilling person not sorting out my problem. I even tried going through the HQ in Jhb but the unhelpful woman there just puts me back in the loop for the call center. I am disgusted with the level of customer service received from Cell C!!
N  26th of Aug, 2016 by    0 Votes
i have a complaint against the cell c workshop branch in durban in aliwel street. the suspervisor of the said branch sold me a defective device which i have sent for repairs with cell c for the second time with the same issues of speakers malfunctioning, battery overheating and burning my fingers and screen freezing and going on blank blue screen. i threatened the supervisior with a court claim and he said that cell c is a franchise and i cannot take cell c to court. no one is obove the law. not even a franchise. i can lodge a claim against a franchise for up to r100 000. i first sent this device at the west street cell c branch in may and last week i sent it agiaint for repairs ant the aliwel cell c branch. this is unacceptable. i did lodge a small claim at the small claims court yesterday against the cell c workshop branch to reclaim the money that i have already paid on contract for a defective device. orange south africa has admitted on their website that the sony device has issues and sony customers uploaded reviews and said that the said device is defective and malfunctions. i request that the device be exchanged. one other cell c worshop branch employee stood up towards me like he wanted to assault me. i am a disabled sydenham police member using a wheelchair and i can easily get him arrested for this.
A  31st of Aug, 2016 by    0 Votes
If you have problems with Cell C you may take there CEO to court for your losses FREE of charge through Small Claims Court in whatever town you live and the joke is he has to appear in his personal capacity. The CEO has a personal liability under the new companies act, so you may sue him. Send your letters of demand to; or contact me 082 629 0200
N  28th of Dec, 2016 by    0 Votes
i took an I phone 6 with Cell C and the phone that they deliver was not working i took the phone back and asked for cancellation of a contract on the 17 October 2016 i called them to pick up the phone since it was not working, same day i asked them to cancel the contract, as i was asked to get the new phone.22 October 2016 i spoke to jabulane from the call center REF NUMBER 1611290000048532 to check if they have made the cancellation of contract, it was not done asked them to do it, was promised it will be done, 29 debit order from CELL C went through my account called CELL C for the refund as i do not have any contract with them and i spoke to QUEEN MBOKO REF NUMBER 6112900233 and she told me i will be refunded and the contract will be cancelled but my account was debited again on the 23 December 2016 :(bad. went to reverse the amount and 28 December they debited my account with double amount. m pissed off with CELL C i do not like it coz now it affects my ITC as my account will be on a negative cash flow because of the.

peter please help sort this out thanks.
N  29th of Dec, 2016 by    0 Votes
@rangwato Hi rangwato. We would like to apologise for the inconvenience caused to you. We have escalated the matter, and we will be calling you to resolve the matter. ^BM
N  29th of Dec, 2016 by    0 Votes
@rangwato Hi there, we have not been able to reach you on the number(s) we have using the reference numbers provided. Kindly forward your contact details to sm@cellc.co.za and include the reference 6112900233 on the subject. ^BM
N  30th of Jan, 2017 by    0 Votes
N  30th of Jan, 2017 by    0 Votes
@3398 Hi 3398, we apologize for the inconvenience caused to you. Please send us an email with your cancellation request + Cell C number and alternative contact details. Our email address is sm@cellc.co.za. ^NS
A  13th of Mar, 2017 by    0 Votes
Everything said above I believe to be true because I had a similar issue.

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