God, I dont know where to start. They lost my phone after I handed it in to be repaired- that took a year to sort out.
I have tried to change my address about 5 times. They always ask me it as a security question, and dont even care that i give them one thats not on record
I havent been able to get any voice mails for over a year. they never fix it
I just called the call centre- pressing 9 to speak to an operator just doesnt work, i had to go through the lost phone option, then it took 25 minutes for someone to even answer. Have now emailed that i want to cancel, but reading your post that now fills me with dread!!!