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CB Telecommunications Cell C Complaints #2-21
Cell C

Cell C review: Cell C simswap

P
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6:17 am UTC
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I am living in Richards Bay and there is no Cell C shop here anymore, I still have an old simcard (big card) the phone which was a Samsung J7 is not working anymore, thus I was diverting all calls to my vodacom phone to still receive phone calls from people calling my Cell C number. I did an upgrade last week (first week of September) explaining nicely that I also need to do a sim swap in order to use my cell c benefits again etc.. all was nicely understood and yesterday (September 09) I received my upgrade phone and the new simcard and this morning I tried to do the sim swap as was explained to me on the phone only to be told that this new simcard I removed from its packaging is not usable as someone from the shop scanned it or something, so basically it is now useless and I now need to go purchase a cell c simcard somewhere like pep and then try again. It is utter nonesense to be having issues like this after being a cell c customer for probably 10+years.

Desired outcome: I have no idea, I will probably go and purchase a new simcard but I want the shop that messed up to be help accountable for screwing up.

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Cell C response
Sep 10, 2026 7:10 am UTC
Cell C customer support contacts
Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

Website

www.cellc.co.za

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Dear Pieter,

Thank you for contacting Cell C.

We're sorry to hear about what transpired. It's certainly not the experience we want for customers. The matter has been referred to our support team for further assistance. Our team will be in touch.

Regards
Cell C | MP
Update by Pieter Mieny
Sep 10, 2026 11:45 am UTC

Consultant contacted me shortly after the review was left and now my simswap was succesfully done with the simcard in question, thank you to the social media consultant for the prompt response and for sorting the issue out.

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  1. Cell C Contacts

  2. Cell C phone numbers
    135
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    Customer Service
    147
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    Quick Info Line
    +27 841 555 555
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    Technical Support
    +27 84 135
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    Customer Service
    +27 84 145
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    6%
    Confidence score
    Contracts & Upgrades
    +27 841 234
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    Glocell
    +27 841 944 000
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    Cell C Business
    +27 841 4329
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    50%
    Confidence score
    Text Only
    More phone numbers
  3. Cell C emails
  4. Cell C address
    The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
  5. Cell C social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2026
  7. View all Cell C contacts
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Cell C is ranked 147 among 239 companies in the Telecommunications category
#145 iTalk Affiliate Telecommunications iTalk Affiliate Telecommunications #146 goEBT goEBT #147 Cell C Cell C #148 011 Communications 011 Communications #149 Yak Communications / Distributel Communications Yak Communications / Distributel Communications

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