Cell C review: Cell C simswap
Replied
I am living in Richards Bay and there is no Cell C shop here anymore, I still have an old simcard (big card) the phone which was a Samsung J7 is not working anymore, thus I was diverting all calls to my vodacom phone to still receive phone calls from people calling my Cell C number. I did an upgrade last week (first week of September) explaining nicely that I also need to do a sim swap in order to use my cell c benefits again etc.. all was nicely understood and yesterday (September 09) I received my upgrade phone and the new simcard and this morning I tried to do the sim swap as was explained to me on the phone only to be told that this new simcard I removed from its packaging is not usable as someone from the shop scanned it or something, so basically it is now useless and I now need to go purchase a cell c simcard somewhere like pep and then try again. It is utter nonesense to be having issues like this after being a cell c customer for probably 10+years.
Desired outcome: I have no idea, I will probably go and purchase a new simcard but I want the shop that messed up to be help accountable for screwing up.
Confidential Information Hidden: This section contains confidential information visible to verified Cell C representatives only. If you are affiliated with Cell C, please claim your business to access these details.
Thank you for contacting Cell C.
We're sorry to hear about what transpired. It's certainly not the experience we want for customers. The matter has been referred to our support team for further assistance. Our team will be in touch.
Regards
Cell C | MP
Consultant contacted me shortly after the review was left and now my simswap was succesfully done with the simcard in question, thank you to the social media consultant for the prompt response and for sorting the issue out.
0 comments