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AT&T Legacy / erroneously charged

1 Alpharetta, GA, United States

I was charged for opperator assist and a 290 minute phone call that I did not make. I have never used AT&T for anything. I have Verizon for my unlimited local and long distance phone calls however At&t is claiming I am using them for my long distance calls which is incorrect. I was informed by Clyde employee number W6SG0215 that he is the head of AT&T leagacy and the CEO and president. I was also informed the AT& T does not make mistake either human or computer by the above CEO. I was informed it is 100% impossible for there to be a computer server or processor problem that would cause any error at anytime and At&t prides itself on being as perfect as "GOD". I was also informed that I would pay the charges or suffer the consequences of collections and increased charges as much as one hundred thousand dollars. This is a follow up complaint to the one made this morning with the BBB since I have now received more information. I was also informed by another employee Nick Angelo that he did not like American's Especially women and would never remove the erroneous charges. I informed him the only other option I had was to go to the Public Utility Commission as well as filing legal proceedings in a small claims court as opposed to superior court to prevent AT&T big corporate attorney's from entering the proceedings which would then give me the small little helpless consumer the opportunity to seek a five thousand dollar judgement based on erroneous charges as well as punitive damages up to five thousand dollars. I was also informed that the courts look at the small little consumer having to come up against this big huge intimidating corporation and will always award the little man the judgement.

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