United States - 30324-3300
On 3/5/07 I upgraded my phone at the end of my current contract. Upon ordering / receiving the "newly...
On or about April 11, I contacted AT&T long distance with a question about my bill, at which time their representative encouraged me to switch my local phone service to AT&T as well. He stated that the cost would be less than $25 per month and no mention was made of any other charges. Shortly thereafter I received a bill in the amount of $142.52, a far cry from what I was expecting. Included in this bill was a charge listed as “Service Order Charge – Installation” $65. SURPRISE!! Nobody mentioned this charge to me nor did I ever agree to same. I promptly canceled both phone services with AT&T on May 10, effective May 11, at which time I made it clear that I would not be paying the surprise $65 fee and that they should play the tape to determine that I had not, in fact, been informed of this installation charge. Had their representative advised me of this fee, as required by law, I would have declined to switch carriers and left my phone service as it was. Obviously they chose not to play the tape of the conversation in question and a demand is still being made for their surprise fee. I didn’t agree to it and I will not pay for it, since it represents almost as much as my weekly grocery bill and as a senior citizen, I would never have knowingly chosen between eating and switching telephone carriers. They continue to demand payment, using the statement that this is a mandatory charge. What? Isn’t it also mandatory to advise the consumer that there will be such a charge? They are threatening to compromise my credit rating unless I pay and I cannot and will not pay for something to which I did not agree. There must be a law against this type of predatory charging/billing as well as AT&T’s bullying collection tactics. I have requested an itemized bill for the remaining charges for which they say I am liable. I will pay what I legitimately owe but that is all! I have also requested a copy of the tape of my conversation with their representative, which proves that I was not advised of their $65 fee. They have denied both requests. I have a right to both an itemized bill and proof that I was told of their outrageous installation fee. AT&T does not agree, at least not according to their third-world country representatives.
Plz advise smb!
In February of 2005, I received a promotional letter from "AT&T Wireless" offering a free phone when signing up for new service. I called and was offered a choice of phones and service packages. Within the next couple of hours I received two phone calls from AT&T Wireless, one to confirm the order and the other was an inquiry.
At the time, I made sure that I would have 30 days period of trial meaning that I could cancel the service with no extra cost. They provided me with two cell phones for free. Because I was unhappy with the service provided, I terminated the service. They instructed me to use the return address provided to ship back the phone, and I would be responsible until it was returned.
I returned the phones as it was asked. They claimed for a long time that they did not receive the phones. However, I called UPS and collected information and documents and proved to them that the phones were delivered to the address provided. In addition to the false claimed, they charged me a termination fee and high phone bills (U$628.61) from a phone that I just had for 14 days.
6 months later, I received a collection notice from ENHANCED RECOVERY CORPORATION demanding $150.00 on behalf of BCS Wireless. This was the first time I heard of BCS Wireless.
I contacted ERC, the collection agency, and was first told that BCS Wireless claimed that the service had been interrupted by AT&T, and I owed for service. Knowing that this was not true I questioned them further, they then said I had cancelled the "Contract" for the phone. I told them I had use the phone for 14 days, and I had 30 days period of trial. After they review my case the “Collection" agency says BCS Wireless said they never got the phone back, it went to AT&T. At no time was I ever led to believe that I was dealing with anyone other than an AT&T. So now I have been told three different stories why I owe $150. Finally, after 4 months calling them and trying to explain my situation, they said that I did not need to worry about the bill or my credit report.
Since ENHANCED RECOVERY CORPORATION, who was hired allegedly by BCS Wireless to collect is now offering a settlement, I asked for an address where I could write or a phone number to contact BCS Wireless myself regarding the collection. They claimed they didn't have that information. I called AT&T who is now telling me I owe them nothing; they show the service was cancelled in February of 2005.
After 2 years wondering why my credit line was not good at it was supposed to be (I pay my bills on time and I do not have any debt). In order to find out the reason why I don’t have good credit, I decided to go to experian.com and run my credit. Extremely upset I saw that a had “Collection Accounts and Public Records” lowering my score. I called the credit report company and the little that I knew that BCS wireless/AT&T wireless were the responsible for my bad credit.
Cingular wireless keeps charging me for something from "m-qube" on my phone bill. Last month the local office in jefferson city, mo. Gave me credit for several months worth of charges. This month i once again had charges from m-qube on my bill.
I went to the local office again but found a waiting line of about an hour. While waiting i phone cingular to try and get the charges stopped. They told me they could only request m-qube to credit the charges be credited. A ms. Amissa baca and her manager named elma (in texas) said we had requested this service and that cingular had no control over them. They told me i had to go call [protected] to cancel the service. They also told me that we had to open each message to not accept it. Interesting since last month the local store rep said we were charged since we opened the message and that we had to delete them immediately to not be charged.
I'm sure cingular has control over m-qube and even makes money off of each charge. We not only are being cheated - we are being lied to and made to try and believe that it is our fault that we are being charged.
For seven years running I have complained about the breach of security regarding my DSL and telephone service operated by SBC communications here in the Midwest, Missouri and now Kansas. The situation is so egregious that a mixed group of "separationists" and other so called "patriots" parade up and down my street day and night creating a disturbance of the peace while I am on the phone or emailing or using chat or Skype services. It is also true that my cell provider T-Mobile is routed through SBC ATT stations here and is also vulnerable to such invasion and sharing of data and conversations. The local repair centers have ex military and other such sympathetic employees who think this is just a fun "game" for the citizens here to play... "America, love it or leave it". The security of my phone line and all things related to SBC is then in the hands of people who are in fact of one stripe and who are incapable of investigating themselves in these and other regards. Att and Sbc have a clear monopoly of communication services here and elsewhere and I am certain that those employees are well shielded from prosecution by the average person such as myself.
I have been to the local F.B.I. a number of times about this situation and they defer back to ATT and SBC who are simply unable it appears to investigate themselves or to reign in the offenders who make the breach of my privacy possible making this communication itself today anything BUT private to the local Hate based groups here in Leavenworth Kansas, a Military town and home to no less than 5 prisons. I am told that the union surrounding SBC repair is one of the problems regarding accountability in these matters and the fact that the company is so huge that it only takes a few determined employees to hand over my line and my data and any confidential communication to what amounts to a local hate "fest" in proximity of my property here or on the roadway or anywhere I use a phone because these people do not want their friends within the SBC ATT affiliated family to be "outed" in this hate based daily and nightly game. It only takes a few university interns or other well placed individuals such as the ATT central offices to "cover" for such a breach.
So it becomes apparent then that the foxes are guarding the hen house of American privacy and in this case because these hate based groups have determined that I am "unAmerican" then to them and their families I deserve no such lawful protection. This is a sad comment about America and our military related families as well, not to mention our young people who have fallen under the sway of such hatred.
On a weekly basis I speak with any number of people and countries and have traveled to places many Americans would visit if they could... So there is a clear jealousy and reluctance on the part of Att and SBC to engage themselves about the real nature of security for ALL Americans.
This lack of oversight clearly then places my life and my peace at risk both here and abroad.
Yes, you have read correctly. If you have an account with Cingular Wireless they will allow for anybody to make changes to your account, to upgrade, add a line, etc. as long as they can provide Cingular with your information as verification. This means that anybody who steals your personal information can go and give Cingular your social security number and basically obtain every and anything that you yourself can get. When I spoke to a representative at Cingular Wireless basically said that the person was able to provide your information (Soc. Sec) and was allowed to make changes to the account. Then he said that I had to contact the Cingular store that allowed it to happen, and that I should have had a password on the account (which I had no idea was needed as no one ever informed me of one until now.) Check your bills, because you may be paying for services that you did not sign up for. I intend to report them for advocating theft of identity information!
Do not advertise with at&t yellowpages! Beware of scam. When deciding whether or not to purchase internet...
Just received a bill from AT&T that includes a charge of $135.12 for calls made on our absolute calling card. I have checked with AT&T if I still have an existing calling card and told me that there is none. The calling card that I had under Pacific Bell is no longer good and is absolute. The calls supposedly made on our calling card are recent - April 13, 14 and 21, 2007. Since we didn't accept the calls we're not paying the charges. They charged $32.55 for 5 minutes - which is a highway robbery.
These two companies should be put out of business for ripping off innocent people.
There are already numerous complaints about these companies - the government should do something about it ASAP so that their fraud practices could be stopped.
I have had this account with att for 6-7 years. I usually pay for one year at the time as it is only 10.00 per month.in effect I usually have a credit balance. I do not actually use their dial up service, I have roadrunner. Because I wanted to keep the email addresses and use their web page, I maintained the account. May 6th I received a bill from them for 22.00, saying if I didn't pay it by may 10th that my service would be suspended. On may 8th I could not log in to pick up my email. The next twenty four hours was something out of the twilight zone. I did not get one person who spoke english as their first language. I ask to speak to a supervisor, five different times, I was hung up on, told I was not going to be put through to a supervisor, told the supervisor was too busy to talk to me, why my email is critical to me is no ones business, its personal, finally I gave in and put the 22.00 on a credit card. I have heard so many horror stories about att and credit cards I was reluctant to give them my number. I had att telephone service, but they kept double billing me and going around in a circle so I finally just cancelled it. About four weeks after I canceled the phone service, I got a check for the amount they had doubled billed me. Again no one spoke english. When att called me asking me to come back, believe it or not, they spoke english! Feel free to guess my answer. Even though they promised me all kinds of extras. After I put the 22.00 on my credit card, I called the next morning to see why my service was still not restored. Another round of stress inducing calls. Can't tell you how angry I am. I am in the process of changing my email addresses over. Very lengthy and involved. But I will cancel att worldnet shortly. By the way they continued to bill me for two months after I switched to cincinatti bell.
Ever since SBC merged and became AT&T, I haven't been able to access my home phone bill detail over the...
I am writing in hopes that someone can help or point me in a direction that will help me find resolution...
After moving to Florida from Tennessee, where we had Cingular so-so service, we went to the Lake City FL office and had them change the phone numbers to local Florida numbers.
In order to do so, we were told we had to sign up for another 2 year contract. We did so after the salesperson assured us Cingular had good service in our area.
Within a week it became apparent Cingular did not have good service. I could not even call my husband sitting in the same room with him. Calls were constantly dropped. I called Cingular and terminated service with them.
Shortly thereafter I received a check in the mail (remember this!) from them for $96.00. I cashed it and assumed we were even.
Suddenly I get a call from a collection agency that I owe Cingular $178.16 for early termination fees, etc. I immediately called Cingular as I had never received a bill. It turned out they were sending the statements to the wrong address. I requested a copy of the bill as I do not just blindly send out almost $200 without some paper in hand.
The collection agency is still calling. Each time he called I called Cingular and requested yet another copy of the bill. To date none has been forthcoming. Even though I have corrected the address time and time again, I am not receiving the statement. Remember, though, they did send me the check!!
Today he called 6 times becoming more abusive each time. I again called Cingular. This is, BTW, now the 4th time I have requested a copy of the statement. They refused to fax it to me stating "security" measures, yet they can send my bill all over the country to collection agencies and impugn my credit rating freely.
This is absolutely the most incompetent outfit I have ever had dealings with in my life!! I have filed complaints against Cingular with the FCC and against the collection agency with the Better Business Bureau.
My next step is the state attorney's office and/or a lawyer of my own.
Whatever you do, don't do business with Cingular. There are other better cell phone companies out there!!
A copy of Email to:
AT&T Smart Yellow Pages
PO Box 989046
West Sacramento, CA [protected]
On December 5th I made a mistake in online bill payment to AT&T. Instead of the normal $42.00, I accidentally left out the decimal point, and AT&T deducted $4200.00 from my account. (Account # [protected])
I have been directed by your company to address this amount to my bank, who then tells me to request the monies returned from AT&T. This has been a series of phone calls over the last 3 weeks. They say will take an additional 6-8 weeks to resolve.
This is unacceptable. I need my company’s money back immediately. I am a small business and that sum represents half of my monthly operating expenses. You can believe if I were to have made the check out for $4.20, I would have been assessed a late penalty. At that rate…I have paid for seven years advertising.
I need resolution of this now. At the same time I received calls to renew my advertising with Yellow Pages. With this type customer service it is VERY clear to me that AT&T is NOT about customer service. This is a simple error and when I hear AT&T Advertisements about how it helps small business, I now see that it is just advertising.
AT&T is charging us over $1000 because they lied to my husband about their coverage and changed his plan with out our consent.In 2002,(yes I have been dealing with this for 4 years now!!)my husband was in the Marines. He was transferred from CA to TX. He was told but AT&T, that he did not need to change his number, he had a nationwide plan, so he could go anywhere in the US and not ROAM.The 1st month he was in TX he got a bill for $800! He was told they were using another company's towers in TX and his free nights and weekends were not covered.I called and they told me they changed his plan to 600dayminutes and 1000 nights. We never authorized this.Now 4 years later and over 1000 in late charges before my $175 payment for a cancellation was registered...we are being harassed by a collection agency.The collection agency says I have to deal with Cingular and Cingular says to deal with the collection agency because they bought our debt from AT&T. They also told me they can change the contract plan when ever they want. Who is to stop them from changing everyone else's plan and charging what they want?? I am being stonewalled.
I am outraged that AT&T seems to have outsourced their customer service. I just tried to get some questions answered by calling their 800 number.
In the past, I was always pleased to speak with a cordial, English speaking representative. Today, however, I got a non-native English speaker. I had to repeatedly ask him to repeat himself, as I had great difficulty understanding his very thickly accented English. Although I tried very hard not to let my exasperation become evident, it must have, because he quickly became highly offended and verged on rudeness in his replies. Companies who are outsourcing their customer service need to remember that a large portion of the population are aging Baby Boomers with all the attendant hearing problems. Decreased hearing along with trying to understand very thick foreign accents over the phone can quickly sour us on these companies.
When I complained to AT&T about a bad connection with my phone service (lot's of static), they said that...
AT&T assigned a bad number to my new home. The number was blocked by MCI for outstanding debts in past years.
AT&T said that they would give me a new number, but I would still have to pay the bill for the bad number.
I paid $106.
3 weeks later I received another bill for $53 on the bad number. AT&T said it was a bill for a partial month on the bad number. I paid $53.
One week later I received another bill from AT&T for $123 for a long distance call made to Thailand and I would have to pay, however, the agent agreed to drop the the charge down to $24. I paid $24.
One week later I received another bill from AT&T for $123. ON the phone again, and the AT&T agent said that It was dropped to $24, but I still had to pay additional taxes and fees amounting to $19. I paid $19.
Two days later I get another bill from AT&T for $123. I called and their agent said that I owed nothing and he would "stop the collection department errors".
I figured that it cost me about $200 to pay off a service that I never had from AT&T, but at least they wouldn't ruin my credit.
Five months later, December 18, 2006, I received a later from Money Control, Inc., a collection agency, for a debt of $123.07 owed to AT&T.
When I called AT&T, their computer would only only allow me to pay the bill, stating that I could not speak to an agent until the bill was paid.
My family has turned off all Cingular Wireless service for my deceased spouse since her death. Still, Cingular, has CONTINUED TO BILL AND TURNED THE IMPROPER BILLILNG over to Southwest Credit Corportation and they indicated that they will continue harassing telephone calls and other attempts at intimidation in order to attempt to receive payment for services which my deceased spouse did not and canmot use. They have indicated that, since they have not received payment as of today, they plan to publish an adverse, damaging credit report. When I asked Southwest Credit for their E-Mail address, explaining that I am a court-certified "American with Disabilities," they responded that "company policy restricted them from giving out their E-mail address". This does not seem to be credible behavior on the part of these employees of Southwest Credit with "Agency" to CINGULAR WIRELESS.
I must take actions, both to protect myself and the estate of my deceased spouse, and to change agressive, non-responsive, terrorizing actions by Southwest Credit on behalf of the principal company (Cingular Wireless). What, effective actions can I take to change the behavior of Southwest Credit / Cingular? I will contact the Attorney General for the state in which I live (Maryland) and, formally complain to his office (Consumer Affairs). I have complained by E-Mail to the President and C.E.O. of Cingular Wireless: Mr. Stanley T Sikman. I will ask for assistance from Members of our Maryland State Legislature (House of Delegates Delegate Gene Counihan, Chariman, Ways and Means Committee and others).
How can you help other Maryland residents and myself so that we can expect and demand responsive, effective change of behavior on the part of companies like Cingular Wireless and Collection agencies with which they contract in the state of Maryland?
I would like to file a formal complaint about billing practices against American Telephone and Telegraph. The particular account is for Internet provider service bundled to my phone service, my account number is [protected]. Service contact numbers are [protected] for Internet and [protected] for phone or general information.
To explain the situation, in June of 2006 I contacted AT&T, my new provider after purchasing SBC Global. about upgrading my internet service to DSL EXPRESS. I requested the service change, agreed to a new contract, and the upgrade was completed in late May. At first the service worked fine then after 3 or 4 days began to have problems with syncing the line. After receiving no service for a number of days I contacted the provider and they agreed to bring out technicians to help resolve the problem. They found many issues with the lines both outside the premises and also stated that the internal wiring could also be an issue. After doing numerous outside repairs they still could not synchronize the line even to stated minimum contract standards of 384 kbs. At that time I authorized work to the internal lines for $130.00 in equipment and technician time. There was no resolution to the problem and my download speeds were still considerable below stated contract minimums. I gave AT&T a little more time to resolve the problem but I kept getting conflicting messages from the three different departments involved in trying to resolve the problem. The final response was that they could not do any better than what I was currently getting based on my distance from the Central Office at 14,000 feet. After two more weeks of wrangling I decided to cancel my contract with AT&T based upon their lack of ability to fulfill their portion of the contract, not meeting stated download minimums. At that time they agreed to do so at no cost tome and I would keep my phone service with AT&T.
On my August bill AT&T has reversed itself and charged me for the internal work even though it was a complete failure. Since the original billing period they have combined the charges into the overall phone bill and cannot seem to differentiate between my phone bill and the Internet charges I refuse to pay after their original waiver of the fee. Since that time I have filed for a labor dispute to which they have no intention of granting. I continue to receive my monthly phone bill with the additional combined charge and receive threats and warning about not paying my bill. I have continually paid the portion of the bill covering basic phone services that I owe on time and without hesitation. On 9/17/06 I received a disconnect warning from AT&T claiming that I owe $126.73 for
phone service, demonstrating their fundamental lack of ability to segregate phone from Internet. The next morning I called AT&T billing as listed on the disconnect notice and then spent 45 minutes and spoke to 7 different service assistants who had no idea of how to help me. When I finally reached a person who had a clue she stated that AT&T was reneging on the internal services portion of the agreement basing their logic on the concept that the overall problem was based outside of the domicile. I was never notified of this decision after the verbal agreement reached in July of 2006 to terminate my service at no expense to me. In fact I was not billed for any work in July of 2006. On the August statement the internal work was posted in the statement with no explanation of the returned charges other than ADDITIONAL DSL EQUIPMENT and DSL WIRING REPAIR.
It has become apparently obvious that this corporation has no idea of what is doing other than trying to collect revenue from its customers. Their left hand and the right hand are oblivious to each other that they cannot even provide customer service. I refuse to pay for something when technicians come into your house and essentially break things. Would you pay a plumber or electrician who came into your home and made things worse and then demanded payment for there failed service? I don’t think anyone in their right mind would do so and neither should I.
AT&T knew from the beginning that upgrading the service at my domicile wouldn’t work yet they sold me the package anyway. The technicians who came to try to make things work admitted that the sales people do not take technical factors into consideration when selling services. It was the service technicians who explained to me that after numerous tries this would never work all the while the sales department was claiming they would and when all was said and done the overall situation was worse then when it began. What I want from AT&T is to admit that the original agreement for breech of contract is valid and to drop the $126.73 from my bill. If they so desire they can come back to my domicile and collect the installed phone jack.
519 #4 Sierra Vista Ave.
Mountain View, CA 94043
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA [protected]
On the 23rd of August, my son's telephone was stolen from his vehicle at a Quiktrip store in Phoenix, Arizona. My daughter heard of this from my son on the 24th of August and told me. I immediately called Cingular and informed them that the phone had been stolen and needed to be turned off. Over the next few days, I received numerous calls from my son's stolen telephone, presumably because our numbers (wife's, daughter's, mine) were stored in the phone. Obviously someone of Hispanic heritage took the phone judging by all the calls being made to Latino states south of the border. I called again on the 29th of August and again requested that the phone be turned off because I was still receiving calls, sometimes at 2 or 3 in the morning, from some spanish speaking individual. I was told it would be turned off and that the bill would be remedied if I called back when I got my September bill (Sept 23rd). I called back on September 24th and reminded the CSR that the excess calls from the 23rd for that line (I have 3 phones for my family) needed to be removed from my bill. I was told they would be. Again, this past weekend (Oct 15th), I received calls from that number (678-852-1sss) so I called this morning to, once again, ask that that number be turned off only to be told by Mr. Larry Lovely that the phone had not been turned off due to a glitch in their system. He also explained that the $598.70 in charges attributable to that number would be credited to my account. Great, in comes Ms Carmela Heberly of Cingular this afternoon (Oct 16, 2006 5:33p) to let me know that the credits would not be applied because the telephone was not stolen. Her reasoning was that; because calls were made to my home phone number (stored within the stolen phone) and that I had requested international calling in July. I did indeed request international calling in July for my daughter's phone (678-852-1sss) for her graduation present/trip to Europe . I did not request int'l calling for my son's phone (678-852-1sss) nor did I want it. When I asked the Cingular representative in August why my son's phone was able to dial international calls, she specifically told me that Mexico is not considered International. However, Ms Heberly infers that it is.
Dealing with these people is a nightmare. I don't even have a contract with them (ended July) and they do not care that I won't even consider them as a potential carrier.