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CB Telecommunications AT&T Wireless phone
AT&T

AT&T review: Wireless phone ( 2 comments)

M
Author of the review
4:41 pm EST
Review updated:
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I bought on 11/29/24a Samsung Galaxia S24 financed $ 799.99 at 1703 Palm Beaches Blvd., suite B-03, West Palm Beach, FL 33401. The seller Rep was Mr. Carlos E.
I cancelled the phone line [protected] on 12/20/2024
Returned the phone with a prepaid shipping label at the UPS Store 3024 @1732 S. Congress Ave, Palm Springs, FL 33461 on 12/24/25 with the label:
1ZK10B179033704784 (ups ground)

ATT never acknowledged receiving the physical phone, and is charging me $799.99 in addition to the internet service that I use for my work.
In other words, ATT, got the phone and is charging me for that phone, and is threatening me to cancel my internet account if I don’t pay that phone, that I already sent to them with a ATT prepaid label (issued by themselves).
I want that ATT returns that phone to me and I will pay that $799.99 or that they keep that phone that is totally of not service for me and relief me of the payment of the $799.99.
Is impossible that a big company like ATT, keeps the phone and charges me with the price of that phone, that they keep.

Marco Meneses
[protected]
[protected]@msn.com

Claimed loss: 799.99 or return the phone.

Desired outcome: the phone or the money

Confidential Information Hidden: This section contains confidential information visible to verified AT&T representatives only. If you are affiliated with AT&T, please claim your business to access these details.

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Nonyaa
US
4 comments
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Mar 29, 2025 8:08 am EDT

You didn't mention any tracking information. You provided a tracking number, you said AT&T got the phone, but you never actually say whether the tracking information shows the phone was delivered. Just that you sent it. Anyone can get a tracking # since one is provided prior to sending package. So we don't know the whole story.

I imagine AT&T would need to receive the phone back prior to reimbursement. If you were able to provide proof of delivery, then there's no way AT&T can deny reimbursement or hold you accountable for the cost of the phone. It sounds like they are denying ever receiving the phone.

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Nonyaa
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Mar 29, 2025 8:13 am EDT

What I'm trying to say is, they cannot bill you if there's proof they received the phone. If there is a tracking # showing phone was delivered to them, then they cannot bill you. I can't imagine they would do something like that. It sounds like they never received the phone and you're tryna get a free phone. But what do I know?

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