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I bought on 11/29/24a Samsung Galaxia S24 financed $ 799.99 at 1703 Palm Beaches Blvd., suite B-03, West Palm Beach, FL 33401. The seller Rep was Mr. Carlos E.
I cancelled the phone line [protected] on 12/20/2024
Returned the phone with a prepaid shipping label at the UPS Store 3024 @1732 S. Congress Ave, Palm Springs, FL 33461 on 12/24/25 with the label:
1ZK10B179033704784 (ups ground)
ATT never acknowledged receiving the physical phone, and is charging me $799.99 in addition to the internet service that I use for my work.
In other words, ATT, got the phone and is charging me for that phone, and is threatening me to cancel my internet account if I don’t pay that phone, that I already sent to them with a ATT prepaid label (issued by themselves).
I want that ATT returns that phone to me and I will pay that $799.99 or that they keep that phone that is totally of not service for me and relief me of the payment of the $799.99.
Is impossible that a big company like ATT, keeps the phone and charges me with the price of that phone, that they keep.
Marco Meneses
[protected]
[protected]@msn.com
Claimed loss: 799.99 or return the phone.
Desired outcome: the phone or the money
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You didn't mention any tracking information. You provided a tracking number, you said AT&T got the phone, but you never actually say whether the tracking information shows the phone was delivered. Just that you sent it. Anyone can get a tracking # since one is provided prior to sending package. So we don't know the whole story.
I imagine AT&T would need to receive the phone back prior to reimbursement. If you were able to provide proof of delivery, then there's no way AT&T can deny reimbursement or hold you accountable for the cost of the phone. It sounds like they are denying ever receiving the phone.
What I'm trying to say is, they cannot bill you if there's proof they received the phone. If there is a tracking # showing phone was delivered to them, then they cannot bill you. I can't imagine they would do something like that. It sounds like they never received the phone and you're tryna get a free phone. But what do I know?