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AT&T

AT&T review: Customer service

T
Author of the review
12:32 am UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I am located in Rockingham, NC 28379. I am a customer of the AT&T Office in Rockingham, NC 28379. It is impossible to reach a person on the telephone. I called your Corp. Ofc today and verified the number and no answer. Told to leave a message and my number. It is always the case trying to get help or customer service info at the office via telephone. Also, i was unable to get my question answered at all other numbers such as 611. I was needing to speak to a human being and find out if my plan allowed calling to Germany. I was never able to get a person on the phone, only options I didn't need. The Customer Service is terrible. I will searching for new services following todays episodes.

Desired outcome: Correction of the problem with this sales store accepting calls to provide service plan information,

Confidential Information Hidden: This section contains confidential information visible to verified AT&T representatives only. If you are affiliated with AT&T, please claim your business to access these details.

Update by Tyrone V. Ingram
May 06, 2026 12:40 am UTC

Difficult to get question resoled over the telephone. The option to speak with a service rep is useless because it only give certain options and many don't apply to my need of assistance. Too automated!

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