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AT&T Customer Service

1226 Reviews

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

+1 800 331 0500(Wireless Mobile)
9 20
+1 800 901 9878(Wireless GoPhone)
4 6
+1 800 288 2020(Digital TV/Internet)
38 49
Mon12:00 AM - 12:00 AM
TueClosed
WedClosed
ThuClosed
FriClosed
SatClosed
SunClosed
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
+1 916 843 4685
Disability Resources:
+1 866 241 6567
+1 866 241 6568

Wireless GoPhone
Customer Service:
+1 800 901 9878

Digital TV
Order new U-verse® Service:
+1 866 861 6075
U-verse TV Customer Service:
+1 800 288 2020
U-verse TV Technical Support:
+1 800 288 2020
Disability Resources:
+1 800 651 5111
DIRECTV Customer Service, Billing & Technical Support:
+1 800 288 2020
AT&T | DISH® Customer Service, Billing & Technical Support:
+1 866 266 1292

Internet
U-verse Internet Customer Service:
+1 800 288 2020
U-verse Internet Technical Support:
+1 800 288 2020
ConnecTech Customer Service:
+1 877 303 2243
Disability Resources:
+1 800 651 5111

DSL
DSL Customer Service:
+1 800 288 2020
DSL Technical Support:
+1 800 288 2020
ConnecTech Customer Service:
+1 877 303 2243

Dial Up
Orders & Customer Service:
+1 800 524 8500
Billing & Payments:
+1 866 435 3264
Technical Support:
+1 866 722 3425
ConnecTech Customer Service:
+1 877 303 2243

Home Phone
Order new U-verse® Service:
+1 866 861 6075
U-verse Voice Customer Service:
+1 800 288 2020
U-verse Voice Technical Support:
+1 800 288 2020
Disability Resources:
+1 800 651 5111

Landline
Landline Customer Service:
+1 800 288 2747

Home Security
Digital Life Customer Service & Monitoring:
+1 855 288 2727
Digital Life Billing:
+1 855 288 2727
Digital Life Sales:
+1 866 464 8099
Plus

AT&T Complaints & Reviews

AT&T Uverse / at&t uverse

Ja
Janet Oppio on Jan 30, 2018

Since AT&T installed this system at my home I can be sure of two things: the first is that it will be unreliable and the second is that the cost of the service will increase at least 30% every year. This year my monthly bill doubled. I guess this is what happens when a company has a...

ATT Direct TV / the technician installation service.

Al
aldo boyer on Jan 26, 2018

On Dec.26 I Had Direct tv installed. I sat in my front room while the technician went up and down the stairs and on the roof to install the satellite dish. When he was done he came into the front room and begin to adjust the tv, after he finish setting up the channels. I ask him where i...

AT&T / no service to landline and internet

Ma
Martin, Janet on Jan 23, 2018

Both my land line and internet service has been "out of service" since 1/15/18. I called Customer Service to report the problem, they ran a trouble check and indicated that it appeared that the problem was outside of the home. They indicated that they would need to place a service call for...

AT&T / service - direct tv telephone and at&t live chat

De
Dee Lampson on Dec 26, 2017

On December 18th 2017 I called Att&T because we were to receive a new TV for Christmas. I called to get a genie upgrade and connect our new tv. 3 reps later, 2 that had terrible accents I finally got a appointment... 30 minutes for a 5 minute order...I had to cancel-reschedule the...

AT&T Communication / bad customer service over >3 months, return purchased modem

Fe
Fenton Heirtzler on Dec 10, 2017

Around August 25, 2017: I called AT&T to discontine service because of pending relocation from Palo Alto, CA to Kingsville TX. The AT&T representative instructed me to return my modem to the closest UPS outlet. I returned the modem, but had overlooked that I had actually purchased it three...

AT&T / directv/at&t cell phone bill

Mo
Mother3 on Dec 9, 2017

I order Directv in October in speaking to the Representative I was told about the promotion that was being offered by AT&T BOGO cellphone because internet wasn't offered in by area. It took it took over a month to received the phones no one from Directv or AT&T could help me. When I...

AT&T / closed captioning covered up

Lo
Lorraine Clopp on Dec 7, 2017

There is too much advertising during a broadcast making it impossible to see the closed captioning. They always put overlays at the bottom of the screen and covers the closed captioning. It interferes with trying to follow what is being said, whether it is news, or a sit-com, drama, movie...

AT&T / customer service/ordering/delivering

Ka
Karen_Ballard on Dec 4, 2017

So I went into my local AT&T store on the 9th of November, I believe, for what I thought was a simple upgrade. However, the IPhone X was currently on back order, no big deal, right?! Wrong! Everything was fine, order was shipped with tracking number even faster the. I was told! Yay!! Wrong...

A T And T / directv now/mobile hotspot/wifi/4 sim cards to transfer cell phones from t mobile

Ki
KishaLS on Dec 4, 2017

Nov 22, 23, 24, and 25. I spoke to multiple reps. One named Anthony, today someone named Chance, a supervisor in the Bahamas (I think), and like 3 other reps, a store rep named Biance on Lake Mead in Las Vegas, and her store manager. None of whom could find my order, see my account, tell...

ATT / lying customer services representatives

Pa
Paula8# on Dec 3, 2017

First time calling AT&T and asked to add a 3rd line to the plan, I asked how much would it cost me monthly, the customer service said it was free to add a 3rd line if I was using my old phone. Numerous times I have asked to make sure that I would not be charged any monthly fees for adding...

AT&T / exposed copper wire - on property

De
Desiree Mungra on Dec 2, 2017

My name is Desiree Mungra, I resides at Quadrille villas in 8032 Ambach Way, Hypoluxo, Fl. AT&T installed a box for fiber optic connection on Quadrille villas property, I was taking my morning walk on the compound when my foot got caught in exposed copper wire. Fortunately when the wire...

AT&T / 864-303-2823 tv, internet, phone bundle.

Th
theangelporch on Nov 28, 2017

November 21, 2017 to: a t & t consumer conplaint department p. o. bix 5014 account #254360812 carol tream, illinois 60197-5014 to: direct tv consumer complaint department p. o. box 105261 account #17960149 atlanta, georgia 30348-5261 reference: Gary L. Clark, 511 Piedmont Hwy, Piedmont SC...

AT&T / customer service

Li
Lizette14 on Nov 26, 2017

November 25, 2017 I spoke to an ATT customer service representative yesterday about activating a new phone onto my account. I was told by the representative that the SIM card I had could be reprogrammed. He told me he put a "ticket" in and that my new phone would start to work in a couple...

AT&T / copper based landline

Tr
Trumpless on Nov 25, 2017

I understand that our Internet & phone service fees are raised every year but I take exception to the aggressive fee increases that at&t force on us for copper base landline service. Just about every month my phone bill goes up. I called and they claim that my basic phone hasn't been...

AT&T u-verse / incorrectly charged

Lu
(lucy jones) on Nov 16, 2017

Acquired ATT service Feb 2017 in unit 317. A year later, we moved across the hall in the same building in unit 316. The tech arrived to install the service and immediately knew there was a problem. According to the tech, the way the service was setup, it created in installation problem...

AT&T / att deceiving sales practice

Ja
Javicogyq on Nov 16, 2017

It all started on early Nov. I called to request info about internet and the rep mentioned about a wireless internet device called "velocity" as an great alternative to get faster internet and save costs. He told me that his honest advice is for me to use this device because it was fast...

AT&T / wireless

Dv
Dvires on Nov 11, 2017

I keep being charged overages when I am supposed to have unlimited on 5 of my devices. Every time I call they give me the same run around, only 5 of my lines are covered (if that's the case them two of my lines have been suspended the entire month and only 5 have been used), they...

AT&T / at&t is suspicious of selling a used phone as a new phone, and store assistant manager was bad attitude when I went to replace the bad phone

Da
Dayewo on Nov 10, 2017

AT&T Survey, There are some problems in AT&T service. 1. I'm suspicious of the AT&T store sold me a used phone. The store is 11600 Olive Blvd, Ste A-1a, Creve Coeur, MO 63141. 2. When I went to the store trying to fix bad phone speaker, the store assistant manager Lisa ksknidge refused to...

AT&T / direct, home phone, and internet

Fu
Fuc AT&T on Nov 7, 2017

AT&T took my money knowing they had no service in my area. I paid $109 to start account more than 30 days ago. When the people came out to set it up they realized they had weak service in my area. I cancelled everything that day. I have not received my money back yet. I was told I had...

AT&T Mobile / unauthorized charges for phone call from italy on 9/28/2017 at 9:26 pm

Ro
Ronald Nasternak on Nov 6, 2017

I just received my wireless phone bill which seemed much higher than normal. I left for italy on sept 25th of this year and returned on oct. 5th. I had called at&t to pay for the passport plan they offer and to give them the dates that I would be gone. I did pay for this plan but that i...

     

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