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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 331 0500(Wireless Mobile) 5 9
+1 800 901 9878(Wireless GoPhone) 3 4
+1 800 288 2020(Digital TV/Internet) 31 36
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
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AT&T Complaints & Reviews

AT&T / antoine at searcy, ar store

So
Sonyajay2764@gmail.com on Jul 29, 2017
I entered the Searcy store on 7-29-17 because my son's phone quit and I wanted to use the insurance. Antoine met us at the door and asked how he could help. As I explained the problem he advised me that AT&T didn't file insurance claims and he would get the insurance company on the phone...

ATT / tv, internet, phone [bundle service}account no. 101800761

Je
Jetman on Jul 29, 2017
I terminated your service and returned the equipment as per requested on a email to me, with the exception of model VIP 1200 it had been replaced by your service people sometime during one of the many service calls. It was replaced with Model VAP 2500 S/N M9 that is the info on the box. I...

AT and T / free products

Gl
Glenn De Vries on Jul 29, 2017
1. we are long term customers of directv - so we have and account with them 2. our phone being serviced by Verizon stopped working and was advise by AT&T as well as Verizon that we needed a new phone this was in Venice Florida we reside there for six months each winter and stay at an RV...

AT&T / customer service and supervisor

Sh
Shangra Freeman on Jul 28, 2017
I called Att 5 times ..went into the store july 10 to upgrade i already had Asurion to protect phones apparently when i upgraded it started from that day not freaking fair all i did was got a new phone which i have done before its bad enough i give att almost 700 a month for cable...

AT and T / no service near or in house

Al
Alison Pryce on Jul 27, 2017
I have an iPhone 7 phone. All was well until July 9th when I lost service. Apparently a tower was down and I was told it would be repaired. 19 days later and I have been given the run-around. I keep getting messages, saying I would be back in service "tomorrow." I requested a boost to the...

AT&T Store / in store customer service

Ha
Hair4dee on Jul 26, 2017
Coy, Connor Owen and Miranda C. At my local store in oxford ala. .. I made a cash payment on 6/23/17. I got a notification in july that my payment was not received thus I went to the store to clear up this matter. When I asked for the supervisor I was told he was at lunch by miranda c...

AT&T / at&t goes against their word

Ki
Kim Hanna on Jul 26, 2017
We decided to cancel our Att/direct tv acct soon after they merged. I had been a long time customer of both independently. However, after the merge the cost was atrocious. So I contacted them via chat explained that I wanted to cancel. Of course we went through the process of them trying...

AT&T / constant and rotary phone calling

Mu
Muddobber on Jul 23, 2017
The most recent is the "your credit card is ok". It always says that if I do not wish for any further calls, press 3. I usually do. Two times I pressed 1 so I could ask them to never call again and was hung up op before I could ask. Today 7/23/2017 we have had six by the same people...

AT&T Prepaid / multiple charges for one text

Pr
problemswithatt on Jul 23, 2017
ATT prepaid is charging me multiple times when I send or receive a text. I've called them twice and can't get a resolution. The customer service agent is polite but being located in a foreign call center, doesn't seen to have any authority to fix this. I wonder how many other people are...

ATT / uverse and internet residential billing

Po
Portal on Jul 21, 2017
AT&T Account #115741959 I contacted AT&T on May 16, 2017 to discuss my monthly bill charges. They had gradually increased and I wanted to reduce the bill. The monthly charges had exceeded $200. The representative told me that I would receive a credit on my account and that the billing would be...

AT&T / landline and internet

St
Steph A. on Jul 19, 2017
Since Tuesday, 7/18, I have been without a land line and internet. I have been on the phone with AT&T tech, Sales and customer service because everyone keeps transferring me. NO ONE WILL HELP ME. One person says my internet needs to be fixed first. The next says my phone line needs to be...

AT&T / wireless service

Sy
Sylvia Bennett on Jul 17, 2017
ve had Directv and ATT service for approx 2 months, it has been a nightmare. I paid my wireless bill in the amount of 320.00 3 days later my service was interrupted for non payment. Since it is impossible to speak with a representative if your phone is disconnected, I was forced to pay an...

AT&T / customer service rep

Jh
jhsc on Jul 16, 2017
I called the customer service to set up an autopay enrollment. First I was on the website and login but couldn't locate the autopay section. Then I called the customer service to get help to guide me on website. The rep name " Dossdlane" insisted she has to set up the autopay on her end. I...

AT&T Wireless Services / wireless services

Je
Jennifer Rawr on Jul 15, 2017
Where do I begin? Maybe I should list each of the problems individually. 1. In September of last year, we were told there was a promotion for Iphone 6 users to trade in their fully paid off phones for a free Iphone 7. We went into the store and they said they couldn't handle it there-we...

AT&T / customer service

Jo
Jose Antonio Ruiz on Jul 13, 2017
On July the 12th of 2017 At 5:36 pm, I made a call to AT&T customer service to discuss international roaming plans. The AT&T representative 's name was Latoya and the duration of my call was for 8 min. I asked about the international roaming plans options. She starts talking so fast that I...

AT&T / cancellation

Cr
Cristina Murillo on Jul 11, 2017
I am writing on behalf of my mother. She is in the process of moving from California to Florida to help take care of a friend who suffered a massive stroke. Att told her that even though she was moving across country and that her friend already had cable that she would have to pay a $360...

AT and T / at&t order for package bundle service

Ro
Royal George on Jul 6, 2017
I ordered a package for TV, Internet & Phone service. In regarding the phone service which included the package, the agent told me that the service included all the overseas international unlimited calls. I did verify back and forth with the agent several times and made sure the phone...

AT&T / home phone/internet

Ke
KevinJLeider on Jul 6, 2017
I am a renter on a month to month lease. My landlord is trying to sell the property. A potential buyer who's financing fell through placed an installation order for service here before their closing, before they had legal possession of the property. AT&T cancelled my paid up to date...

AT&T / arrangement not honored

Lw
lwilkerson on Jul 5, 2017
Called in about a month ago to arrange a payment arrangement for the early termination fees of our tablet and 2 Gear watches. I was told by the rep that if I could not make the full payment (over $800) by the end of the month to call back and someone could work up another agreement. I...

AT&T / robot calls using my name and phone number

Li
Linda F. Nelson on Jul 3, 2017
My friend called me and said that she had received what she thought was a call from me (showed my name and phone number on her Caller ID) but it was really one of those aggravating robot calls! I have an AT&T landline and cell phone and I also have received some of those calls showing...

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