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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300

Customer Support Phone Numbers

+1 800 331 0500(Wireless Mobile) 8 18
+1 800 901 9878(Wireless GoPhone) 4 5
+1 800 288 2020(Digital TV/Internet) 36 48
Work days:
Mon12:00 AM - 12:00 AM
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:

AT&T Complaints & Reviews

AT&T / wireless

Dvires on Nov 11, 2017
I keep being charged overages when I am supposed to have unlimited on 5 of my devices. Every time I call they give me the same run around, only 5 of my lines are covered (if that's the case them two of my lines have been suspended the entire month and only 5 have been used), they...

AT&T / at&t is suspicious of selling a used phone as a new phone, and store assistant manager was bad attitude when I went to replace the bad phone

Dayewo on Nov 10, 2017
AT&T Survey, There are some problems in AT&T service. 1. I'm suspicious of the AT&T store sold me a used phone. The store is 11600 Olive Blvd, Ste A-1a, Creve Coeur, MO 63141. 2. When I went to the store trying to fix bad phone speaker, the store assistant manager Lisa ksknidge refused to...

AT&T / direct, home phone, and internet

Fuc AT&T on Nov 7, 2017
AT&T took my money knowing they had no service in my area. I paid $109 to start account more than 30 days ago. When the people came out to set it up they realized they had weak service in my area. I cancelled everything that day. I have not received my money back yet. I was told I had...

AT&T Mobile / unauthorized charges for phone call from italy on 9/28/2017 at 9:26 pm

Ronald Nasternak on Nov 6, 2017
I just received my wireless phone bill which seemed much higher than normal. I left for italy on sept 25th of this year and returned on oct. 5th. I had called at&t to pay for the passport plan they offer and to give them the dates that I would be gone. I did pay for this plan but that i...

AT&T / activation problems

Sabrinap48 on Nov 4, 2017
This is my 1st time having Att and I'm ready for a full refund. I have never had such a problem to activate services. I paid you my money and while the tech is in my house putting the server on. An order of cancelation comes in and he can't continue, I was on the phone for over 2 hrs and...

AT&T / 9255661043

Tim hess on Oct 31, 2017
Been with at&t for 1 5 years got locked in with next program, I fell onto very hard Times can't afford the phone's I have 0 money's tired to work something out. And instead of helping you suspended all phone's and raised the bill. I have never missed a single payment and I'm not in the...

AT&T DirectV / at&t directv satellite dish and equipment installation

Jack Li on Oct 27, 2017
On tuesday 10/24/2017, at&t directv scheduled to install their directv satellite dish and equipment between 8 am to 12 pm at my house that requires 2 hours and 15 minutes to install, but the schedule was modified by at&t directv to wednesday10/25/2017 between 10 am to 4 pm without...

AT&T / billing practices

ygirl911 on Oct 27, 2017
AT&T has been incredibly difficult to work with in remedying a billing issue. Almost 2 years ago they up sold us and stated that due to the items we had upgraded and purchased we were able to receive a free phone. We accepted the offer and added one of our children to the account. Since...

AT&T / internet/tv

Raygun on Oct 26, 2017
I was hooked up with Hugheset and Directv through a bundle package with AT&T. Huge mistake on my part. I was supposed to be signed up for a $99.00 package deal but I was immediately hit with separate bills from Directv and Hughesnet that totaled $145.70. I've spent the past four month...

AT&T / internet/cable

Jessica Farrelly on Oct 26, 2017
I have been attempting to get service from you since August 2017. I have moved into a new home and AT&T is the only service provider in our neighborhood. Below is documentation of the nearly 20 service conversations, 6 service appointments and lack of respect, deception and all over inept...

AT&T / cell phone prepaid and customer service

gngrtonton74@yahoo.com on Oct 23, 2017
I am sharing my personal experience with this company. I have fallen on extremely difficult financial circumstances. My mother (who lives in Indiana) is trying to provide me with a cell phone here in Virginia so that my friends and loved ones have a means to reach me. When visiting...

AT&T / billing error

Anna on Oct 23, 2017
If you read the visitor posts on AT&T Facebook page, there is a recurring theme. AT&T does not care about customer loyalty and does not care about providing good customer service. I have been with AT&T for many years with my mobile service. During hurricane Irma I was out of the country I...

AT&T / activating internet, and customer service

Hawk17cass on Oct 19, 2017
On October 18 2017. I can called to get my daughters AT&T go phone internet activated. Spent almost an hour on the phone. Prior to this call I had called and made a payment for $10.00 for " an upgrade". To be able to access the Internet. It was not working which is why I called on the...

AT&T / resolve an issue with my phone

Louie I on Oct 19, 2017
I have been a customer for 5 years with AT&T. I recently decided to change my number when I bought a new phone from AT&T go phone site. I am not happy with the phone and would like to give it to my son. It is locked and I have called AT&T go phone customer service many times to try to...

AT&T / deceptive advertisement for data free directv streaming

atomism on Oct 18, 2017
AT&T advertised data free streaming on the Directv app if you have Directv bundled with your AT&T service (which I do). No fine print about limitations other that "Restrictions Apply". I watched a few movies with the Directv app and it used all of my data. I called and asked why this wa...

AT&T / service

BadInfo on Oct 11, 2017
My problem started when my phone was disconnected and I was put of the country at the the time. We have had this phone number for 60 years (254-883-6229). I called to get it reinstated. I spoke with someone by the name of Tonia D on either (Sept 25 or Sept 26). She assured me I would have...

AT&T / email service has been down for 3 weeks

Garyhatfiieldgd on Oct 9, 2017
My e mail stopped working and I have lost valuable mail that can’t be brought back up. I’ve called multiple and end up stay on the phone for hours talking to several people about my e mail. Transferred to multiple people with no help. I m on the premium phone device for my wireless service...

AT&T / assurian warranty

Marsha Lommel on Oct 8, 2017
The ATT store in OKEMOS, MICHIGAN sells Assurian insurance for mobile phones. The saleman was quite insistent that Assurian was better than Apple's iCare insurance. I purchased it only to find in the small print that it does not apply to service in this area. Assurian has only 1 approved...

AT&T / horrid internet speed, rescheduled 3 times for new install

MBaz on Oct 7, 2017
I was an ATT business customer for countless years. Their rep K. Vinje came to me stating that ATT would no longer be supporting the Centrix system that I had used for 20 plus years. She was given the needs of my business and proceeded to sell me a plan that she said would fit those...

AT&T / service

Shahid#123 on Oct 6, 2017
Ref: Account # 20888139, Tel # 925-935-2152 I called your customer service on 10/6/2017 at 7:28 pm, and got Loui. When I called I had to enter my phone number and account number. When I got connected with this guy he asked my name, phone number and street address. I gave him all the information. But...

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