Menu
American Express
American Express Customer Service Phone, Email, Contacts

American Express
reviews & complaints

www.americanexpress.com
www.americanexpress.com

Learn how the rating is calculated

2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for American Express has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of American Express. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

American Express reviews & complaints 448

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
1 review
1
10 reviews
Sort by:

Newest American Express reviews & complaints

ComplaintsBoard
T
3:01 pm EDT

American Express ridiculously bad customer service

This review comes to you after 3 months of attempts to get things corrected with both my CC company and the United Airlines.

During a business trip I was in line at the easy check-in machine. During that experience and while speaking to two of my colleges I was given an opportunity to buy a first class upgrade on my return trip. I was flying from Richmond VA to San Francisco CA. It was two hops to get home, one to Chicago, IL the next back home to San Fran's airport.

The first leg was the shorter trip and the offer was for 145 US dollars, I refused and then the next Upgrade appeared to be 147, for which I thought was for the second longer leg. I accepted the offer. The machine printed my tickets and I immediately looked for my first class ticket. Instead I received a bill for and notice that I had upgraded my miles for an additional 4000 + and it cost me 147 US dollars. I went to the counter to explain that I had made a mistake and that I wanted my money back. i was told that I couldnt be helped but that here is a number to call. I had some time so I called to find out there is no refund on award miles. How could this be, I am a frequent flyer that already has over 250, 000 miles to my name. I tried to escalated only to be treated in a hostile manner and then hung up on. The customer service agent when requesting his ID, told me it was MAN, I hardly believed this to be true.

I called my CC company, Americann Express, that customer service agent told me that it was not in the system so no dispute could be made. I waited patiently for it to appear on my online statement and I disputed it. I called in and explained the above. Later in the month I saw that the dispute was denied, I called again and the American Express person place the dispute again after hearing the tale that you just read. 30 days later I received a notice from AmEx that I would need to place my dispute in writing. I did with 36 hours mailed my written letter to AmEx.

United came back to say that I had used the "Upgrade" on the flight and they would not return the funds. I called back and explained even in the abstract where I did get the miles, with 250, 000 in my account, I could easily have used the first 250, 00 and not the last 4000 that I was duped into buying.

I have canceled my credit card with AmEx as they did not reach my claim but took United's response at face value. I have ceased to fly UA from this moment forward and think that everyone should be aware of the gouging that United Airlines uses to take money from weary travelers.

Now I am flying AA, lets see if their customer service is geared towards the consumer as well as the bottom line.
Damage Resulting = I was charged 147 dollars when I should have been protected against the large corporation.

Read full review of American Express and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gipsy51
Pembroke Pines, US
Oct 04, 2012 5:37 pm EDT

Just because you paid with your Amex Card don't mean you can get a United Airlines Refund...if you buy something at Home Depot, you can't go to Sears and ask for a Refund...please be for real...

ComplaintsBoard
A
8:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express Bad Service Bad Company

When you have a "Gold Card" that has no pre-set limit and you pay it in full every month on time, then why do they claim that all of a sudden there is a "pre-set limit" based on the economy? I have employees stranded in other states who i can't get home because AMEX has "suspended our privlieges" because they can! What a joke and I am encouraging everyone I know that carries a card or accepts at their business to not use or take! Help the small business my ###, they screw the small business!

Read full review of American Express and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
P
P
Painterkapiti
, NZ
Aug 12, 2013 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are new to Amex, a couple of mother ago we ran into financial difficulty with the jobs which I see picking up.
Because we lwere late they rang me and I explained the problem and told them I am working on paying off, since then I have been receiving upto 8 phone calls a day, I have answered the odd call and told them I don't answer blocked numbers this has gone ignored after them telling me they would leave a note on the Internet to leave a message.
Another time I answered the phone the robot on the other end arranged with me that I could get the account paid by Sept in full and that there won't be any more phone calls this also has gone ignored.
The other day I rang Amex to remind them about not answering blocked numbers, the robot in NZ told me to hold so he could put me onto the wright robot which sounded like an American who put me on told and transferred me to what sounded like An Australian who also couldn't help so once again transferred me to what sounded like an Indian who put me onto her supervisor that when the phone started to crackle and I couldn't hear her through the bad phone reception so I hang up . Still no satisfaction.

T
T
Tollip
, US
Sep 15, 2009 7:20 pm EDT

Has anyone else complained about receiving charges from gas stations on amex card that they can not remember making? Amex claims that these merchants are enrolled in quick serve program for expedient service and there is no itemization or signature required. The only form of support is what is given to the customer at time of purchase. Essentially they are saying that these charges are indisputable. With all the internet credit card fraud, I'm not too confident that this system is fool proof so I wonder if other people have similar complaints.

D
D
donna governale-tassinario
etg, US
Jul 14, 2012 8:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Unauthorized charges were placed on my AMEX from 2/2012 to 7/2012 @ $9.99 a charge. When I called the [protected] number on my AMEX statement, they claimed I signed up with the service when I joined ATT. I have never even had AT&T as a service. Also, when I spoke to the woman on the phone (Jaime), she tried to get me to sign up for reduced rate. Unbelieveable! I am disputing the claim with AMEX. I know it it only $60 in undisputed fees, but it is the principle. This company is a scam.

M
M
m e brockbank
, MC
Dec 14, 2011 8:41 am EST

The ratio of exchange from Amex miles to airline miles changed to the detriment of the cardholder without proper notice.

P
P
Peter Baker
Plumpton Green, GB
Oct 22, 2009 7:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to Glyndebourne opera house in Sussex, UK this evening. They take amex cards but said that if I used an amex card the cost would be £3 more and suggested I used a master card or visa which is free.

ComplaintsBoard
M
2:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express have a negative credit report because of them

I have been a loyal American Express member since 1984. I have used the card for years for business purposes and have never missed a payment. Last week, I was checking into a hotel and was informed that my card was cancelled. As I had never been late with a payment and knew the card was current, I was sure that it had to be some fixable error. I called AMEX to get it straightened out. The exact opposite happened; the non-English speaking rep confirmed that indeed my card had been canceled because of a negative credit report.

Since 2005, when Hurricane Katrina wiped out my business and finances, my credit score has suffered. I have always made sure that I was current on my American Express bill, as I would need that card to help rebuild my future after the devastation of the hurricane. My score right now is the best that it has been in 4 years.

The big question is what my loyalty has cost me. I hope there is a class action lawsuit soon that sues for damages caused by their neglect of loyal customers.

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
5:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express this company is ran by a bunch of idiots

15 days ago I opened a cc w/ AMEX. I thought I did my research on which company is the best, boy was I wrong. I go to use my card for the 1st time lastnight & its declined. Ok... I call AMEX from the store and I'm placed on hold for 20 mins. Finally I speak to an awful women who tells me my debt to income ratio is too high and I have too many inquires. I pull my credit report once I get home I pull the one from when I opened the card and the most recent one. My revolving debt $100, my credit score increased from 738 to 740 and 96% of my credit is currently available. I'm looking at the same agency they claim they are looking at, I call to get answers no one gives me any sort of explaination. Since 2007 I have 6 inquires on my report 4 from auto loans and 1 from AMEX...go figure. I've never seen anythig like this in my life I'm pissed this company is ran by a bunch of idiots.. Not to mention I make close to 6 figures a year. You try so hard to be an responible adult and it does not even matter. I feel helpless.

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
9:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express mattress, credit

american express has always been a great credit card company in my books but i bought a mattress from sleepys and wasnt happy with it because it was damaged so i called american express to dispute the charge cause they have always been really reliable in the past and this time they have really failed i will stop using them and my company, family and friends will NOT use american express or sleepys anymore! And the company that is supposed to insure me for my mattress gaurdian products also sucks! Now not only cant i sleep on my helll exspensive mattress that i couldve used for a down payment for a house, and pay for it now i have to go buy another one you do not seek to satisfy your customers and thats why you will never be a good buisness!

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
6:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express incharge debt solutions

I was just on a debt management program with incharge debt solutions and they have been accepting my payment from them. I am talking about American Express. I have recieved a letter of some sort by Sam Grey. I was doing real good making payments with Incharge Debt Solutions. Do they have to right to cancel my account with Incharge Debt Solutions without me knowing about it. I had a call from Incharge themselves and i couldn't believe my ears on what i just heard on what American Express had done. Does AMerican Express have the right to do such a thing. I have been making payments, and they're saying that i haven't. Can you help me here? My cell phone number is [protected]. You can give me a call at anytime.

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
2:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express unauthorized charge to checking account

My son would, on occasion, ask me to pay his American Express (AE) bills using my checks or he would phone in payments using my checing account number (I would say yes each time when AE asked if this was ok). My son then paid me cash to cover the payments. My son is now in a dispute over a $1, 100 charge and AE unilaterally (AND WITHOUT MY AUTHORITY OR MY SON'S REQUEST) took the $1, 100 from my checking account to pay the bill. I am not a co-signer on his credit card. He disputed this action and got the run-around. I then told my bank of the unauthorized electronic debit and they reversed the charge. AE is now charging my son $73 for a canceled electronic payment. My son is now also fighting AE over the $73 item.

Watch out if you pay another person's AE bill by authoring an electronic transfer from your checking acount!

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
12:09 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express unpleasant experience

I just spent 63 minutes on the phone with American Express (most of the time on hold) trying to get someone to explain why 1) they lowered my credit limit and 2) why they raised my interest rate by 3%.

I was told that my credit limit was being decreased because I wasn't making large enough payments. For the past five months, my minimum payments totaled $829 while my payments totaled $1200. The customer service rep I spoke with, Kimone, informed me that the amount I paid was not enough to prevent my credit limit from being lowered. When I asked how much was enough to keep it from being decreased, she told me she didn't know but that "the customer is supposed to know to pay more." I fail to see the logic.

After having the second customer service rep, Darnell, keep me on hold for over 30 minutes in order to verify that American Express was raising my interest rate, he then transferred me to the third rep, Shanaine, who when asked why my interest rate was being raised replied "it's hard to say." World class customer service!

I must say I have been an American Express card holder for over 6 years and have NEVER had one problem. It's sad that they have decided to make the "little guy" pay for other's financial mistakes. I plan on taking out a personal loan and paying off this account (the same as I did with Discover - at a much lower interest rate).

Read full review of American Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
idoldoll
Dripping Springs, US
Dec 12, 2011 5:54 pm EST

I have been unable to get a straight answer from anyone at AEX. They have moved all their call centers to India and it's really, really hard to understand those people who just read from a script and don't answer any questions straight up. I've had an AEX card for almost 30 years, but today I canceled it. What a bunch of jerks! I had two business accounts and closed one because merchants that the company dealt with didn't accept AEX now. So what did AEX do? Closed them both and then wouldn't talk to me about it because the accounts were closed. AEX has gone DOWNHILL and where I once recommended them, I warn people of the rude, uninformed, convoluded reps and policies.

ComplaintsBoard
L
7:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express stay away

I have been with American Express for 14 years and have always been on time with my payments. A few years ago I was offered the extended payment option, so that any charge over $100 would go on the revolving account. In the last couple of years I have had to put some car repair bills on the extended payment. My balance is about $9000. We have limited ourselves with our every day spending on the card so that know we will be able to pay the bill each month. My father passed away a couple of months ago and my husband and I have been traveling back and forth from Texas to Washington state to help my mom move near us in Texas. We did not get the American Express bill paid until Oct 15th. Exactly three days late, I was contacted on Monday Oct 13 at work asking me about the payment and I told them about my father and that I would get the payment to them. They said that was not a problem this time. On Oct 15th I received a letter from them that was dated Oct 3rd (so it took 12 days to get to me) that due to my debt to income ratio from the reporting agency Experian they were suspending my extended plan. Then on Oct 22nd I received my statement for which a $500 payment is due by Nov 11th, and I also received in another separate letter from American Express. It said due to me being a valued customer with American Express they wanted to sign me up for the extended payment plan. Of course I got on the phone to try to understand what was going on with both letters. The first girl I talked to transferred me to that department. Well that department is in India, the connection was so poor and she could not speak English very well that she had to hang up and call me back for a better connection. The connection still was not very good, but she asked me what date was on the letter to sign me up for extended payment plan. I told her there was no date on it just a reply by November 30, 2008. She said it was sent to me in error, even though it said Dear Ms Derby, I was not suppose to receive it, and basically the joke was on me. I asked to speak with a supervisor and held for about 20 minutes and just hung up. Then I called the regular customer service back and asked for a supervisor. A Mr. Robert Carr talked to me I thought we had a rather good talk. He also told me that I received it in error. It seems that it comes from their marketing department and American Express has not informed their marketing department about my account. So once again ha ha the joke is on me. I asked him if he could explain to me why American Express for the last two years has looked at my overall credit every month and sometimes twice a week. He said he did not know the answer but would call me the next night with the answer. Okay, on to the next evening, I get a phone call from American Express about 8pm from a Tamika and she tells me that I have to come up with my minimum payment due of $500 that night or American Express would cut off my account. I explained that I just got my statement the day before and the $500 wasn’t due until Nov 11th. So once again I asked to talk to a supervisor and his name was Chris Ball, and he did not have very good customer service skills to say the least. He told me due to my debt to income ratio I was out of luck and either I pay the $500 then or my account would be cut off. I asked him if I had ever not paid AX and he said that didn’t matter and according to their agreement page they can do whatever they want, whenever they want to me and that I just have to sit back and take everything they dish out to me. I asked him that I wanted it in writing about the $500 payment that night and he refused saying it is all in the agreement and he could send me another copy of the agreement. I just told him to close my account and that due to how they have treated me they just might go to the bottom of my list. They are determined to ruin my credit anyways with suspending my account because I wouldn’t pay them the bill the next day after it arrives. I am just really fed up with AX and after reading all the stories they must be in a world of hurt right now. The supervisor Chris Ball told me that AX was one of the few that was making money. Boy, he sure needs to do some research on his company. Oh, and I could hear the little clicks in the call with him and I told him that I knew they were recording me and he of course denied it. And today in my mail was a offer from American Express for the Black card which carries $450 per year. And another letter stating that because I am such a valued customer with American Express they are offering me a Blue card with 0% interest on balances for 12 months. How many more am I going to receive from their marketing department before they relay the message to them. Thank You for listening and at least I know I’m not in this alone. Loretta Derby.

Read full review of American Express and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
L
L
Loodane
, US
Feb 12, 2012 1:32 pm EST

I am literally fed up I have never had an American Express credit card I don't even know how they got my number they call 7-days a week it is always a recording in a British accent they give you a number and a reference number to call them back. When I give them my personal information to find out what it is about they say they don't match have nothing in there system matching that information and they apologize for the inconvience then the phone calls stop for a couple days. Then today it started at 8:00 a.m. and it will conitue til midnight i want it to stop. The number that is calling is [protected]. I want my number removed or i will file charges against them for harassment I am also contacting the FCC and the FTC.

I
I
Inrtoled
, US
Jan 13, 2012 4:16 pm EST

I puchased a Blu Ray player on a new American Express Account through Costco. After about 9 to 10 months the player would have problems with the sound capabilities. I contacted Costco concierge service at about 12 months or so and they said that I would have to go through AMX for this problem. AMX gives an added year onto the warranty of items purchased at Costco but, since they had decided to cancel my account before this problem was dealt with they would not honor the extra year warranty even though it was wel within the two year purchase date. Is there anything I can do ? I had to pay AMX for the player. I realize this may not be a large monetary puchase however there is a matter of principle here. Not only should Costco take a better look at who they are supporting in partnerships but AMX is not a company that seems to have much integrity.

J
J
J106
Nashua, US
Jan 25, 2009 7:40 pm EST

I had a personal card credit card. After my divorce I was trying to organize my debt and enrolled into debt consolidation with American Consumer Credit Counseling. They informed me after one payment that American Express was not willing to participate. So I continued to make my payments to ACCC and AMEX separately. I always paid on time, but without any notification I started receiving calls from a collection agency. I thought it must be a mistake because I paid everything on time. Apparently AMEX decided to send me to collections. I called them to fix the error and while they looked into it and verified the mistake they said it was too late now that my account was gone they couldn't fix it. After pleading with several different credit agencies over the year and attempting to work out a payment plan I gave up and reported them to the BBB without a response. I just reported them to the NH Attorney general. I took another posters advice and lodged a complaint through http://www.helpwithmybank.gov/complaints/complaint.pdf. We will see! I will be heard eventually.

T
T
Tulle
, US
Jan 25, 2010 12:23 pm EST

I have been a member of American Express since 1988. Started with their Green card and eventually been upgraded to Gold, Platinum and Centurion. In addition, I also have Amex Delta card and American Express Blue. On average month, I charge around over 35 thousand US dollars every month. I have always been current with my American Express payment and always sent payment on time. I am totally debt free except my mortage. I do not have any seconds nor owe any credit companies. Since last month, American Express called me and said they have put my Platinum card on hold until I clear payment of 2200 dollars. I was surprised to hear they put my American Express card on hold and told me not to charge any further as they will be declined. I asked them the reason for this since I have charged few million dollars with them from the day I became one of their members. They told me that my recent charge of $2200 and on my Platinum card was over the limit. I did not understand how they calculate their limits since I charge over 35K per month between all their cards. After long conversation, I asked them to cancel my Delta American Express card. Now I am considering canceling the others. They perhaps forgot that I pay over 3k in annual fess and charge over 350k every year. They even asked to provide w2 and tax return to proof that I am capable of paying high limits. I asked if I ever paid late since 1988. The answer was NO from them. But they insisted that I have to make payments before they can take the hold out to charge again. I am very disappointed with American Express for being a very loyal member for over twenty years. Never in my wildest dream expected this from American Express. I guess they are hurting too with financial crunch.

M
M
Maker
, US
Mar 10, 2010 7:54 pm EST

American exprress charges $30 dollars on a day late payment of a balance of $2, 000. The company has these charges as hidden.

M
M
mid2348
Prospect, US
Jan 18, 2012 8:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Your Mom Knows Best, Pray tell you have some sort of life outside trolling the Complains Board?
Inrtoled, Did you speak to a manager at Costco? If not, call them and explain your situation to the manager. The managers will usually take the time to listen to their customers. According to your post you paid AMX for an extended warranty, and they are trying to renege on their commitment to your warranty; therefore you have a legitimate complaint.

ComplaintsBoard
P
10:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express reduced credit

SCROOGED BY American Express just before XMAS with "There has been a change in your account, please call [protected], your credit limit has been reduced!" But wait there is good news, "you can pay the balance and presto your credit limit will be restored" One hitch, it will take 72 business hours to use the card that means no XMAS PRESENTS until Dec. 23rd.
Let me think, pay off the card or use the cash in the bank to buy XMAS Presents for next 4 days?

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
7:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express underhanded business practices

American Express knew exactly what they were doing when they raised and changed the interest rates and terms on many accounts in August 4th 2009 mailing.
As I have been told by Amex customer service.
"These changes went into effect before the Law changed on August 20th 2009". This law gives the consumer the right of a 45 day cancellation option.
I would like to put forth this scenario for your speculation: They, being American Express, had advanced notice of the changes that were coming on the 20th. They moved on the changing card members accounts to insure they would entrap the greatest number of account holders they could before the law took effect. All perfectly legal. I guess it was a good move on their part it improved the bottom line in the short run.
I for one will never do business with them again and I will spread the word of their business tactics until my dieing breath.

Read full review of American Express and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
MonicaC
Augusta, US
Dec 21, 2013 9:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is my complaint.. I just completed one again. I had no response to the first one posted in 2012. Is this site the least effective ? responded to ? read ? What does one do to get attention which leads to help ? admission of responsibility and action ? What does it take... Who can I contact with American Express to have an educated dialogue with concerning action on this matter. I can not nor will not stop... JUSTICE* help for the abused card holders who have to even PAY for the "privilege" ?

M
M
MonicaC
Augusta, US
Sep 20, 2012 2:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We owned a business that had become successful. We "survived 9/11 and public FEAR to not leave home. We carried on. He "earned" an AMERICAN EXPRESS CORPORATE PLATINUM CARD as well as the AMERICAN EXPRESS CORPORATE GOLD CARD he already had !
This was used for business purposes, computer related .. HE was even talked into a" Platinum Plan" -the benefits and offers. He got a "Disability" plan that you coud only get having had a GOLD AND PLATINUM PLAN..Of course he had to PAY on it to the tune of
$ 200-300 FEE PER YEAR. W E LL...ON TOP OF THAT he was NEVER late or called in for leniency.
Low and behold He had an accident..a bad one in a grocery store with what turned out to be INJURIES worse than first thought...Well this DISABILITY POLICY was GOING TO BE MORE THAN WELCOME*. We sent in the claim after the accident from a friends house. That was in 2003.He was TURNED DOWN. . Not all the paperwork was in from ALL THE DOCTORS so we were IMMEDIATELY TURNED DOWN. AGAIN NO HELP..WE HAVE BEEN PURSUING THEIR FAULTY PRACTICE EVER SINCE and you know what ? NOT ONE LAWYER WILL TAKE THE CASE OR IF THEY DID ONLY AFTER THREATS by us.. to see his file IT WAS ALL BUT EMPTY after the first lawyer promised so much...Pages of copies of communication were non existent !. The company disappeared and so did the lawyers we tried to get to help us. DO NOT GET ANY POLICY OFFERED BY AMERICAN EXPRESS* EVER. They Disappeared. His broken neck and back full of damaged discs do not respond to medication . Lifestyle ? Pride? HE FELL ON WAX IN A GROCERY STORE (w/d) that foreign strippers were actually not there.They left no hazard or danger signs or warning cones* NOTHING * The other problem is that the subcontractors hired to wax and strip the floor..one was "Abdul?. We have had THREE SETS OF USELESS LAWYERS (lost house trying to get ONE in GA to do SOMETHING) ..At the same time an article in a GA paper illustrated how much lawyers have stolen from lawsuits and how many died waiting)... IF SOMEONE ANSWERS ME - I AM ANGRY AND NEED RESULTS. I ACCEPT LAWYERS COMMENTS BUT WITH HELP... NOW I HAVE SCIATICA AND DEGENERATIVE DISC DISEASE (hereditary and occupational) and barely CAN TYPE* WE DID NOTHING WRONG> SOMEONE HELP... WE now have a local "legal aide rep" working in this with AMEX and have heard nothing. We begged for updates but have had none...again.. STATUTE OF LIMITATIONS IS almost gone. IF SOMEONE WOULD HAVE JUST PRESSED THAT BUTTON TO FILE A SUIT AND NOT BRAG WHAT COULD BE DONE SO EASILY...TO BE DONE LIKE THIS* WHY ? AMEX COULD HAVE CALLED LIKE WE DID OR ANSWERED OUR EMAILS OR CALLS.. MY EMOTIONS ARE TOO B A D RIGHT NOW> WHAT POWER DOES AMERICAN EXPRESS HAVE TO SQUASH CUSTOMER CLAIMS FOR INJURIES TO PERSONS THAT PAY FOR PROTECTION THRU THEM PLEASE AMEX CALL ME>> I ALSO FEEL THE LAWYERS ARE SCARED TO DEATH TO LOOSE T H E I R PLASTIC IN THEIR WALLETS THAT THEY FLASH TO BE A BIG SHOT*** THIS IS WHAT HAPPENS WHEN YOU NEED HELP..and PAY FOR IT
moni in georgia

ComplaintsBoard
S
2:52 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express former awsm technology owner works for amex

I was looking on the Internet recently searching: “AWSM Technology” and I found Christopher Bown’s resume. I am a victim of AWSM Technology who was taken for thousands of dollars. Christopher Bown was one of the partners of AWSM Technology. I see now that he’s working for American Express. I wonder if AMEX knows that they have a criminal working for them?

AWSM Technology took millions of dollars from their victims between 2005 – 2007. Christopher Bown was the Chief Technology Officer and Partner in this venture. AWSM took me for almost ten thousand dollars by promising first page ranking on the search engines with their “AWSM technology”. This “technology” was nothing but a simple website.

The scam was they the victims were sold a site for a few hundred dollars. They were then assigned to an Ad Director who was little more than an out of work car salesman. The Ad Director’s job was to obtain more money from the mark by any means necessary. This included lying about the service, browbeating and other forms of abuse.

Not only did the sites never actually work right but they were poorly made too. I waited almost five months for all of my sites to be completed. During that whole time I received countless calls from my Ad Director demanding more money. I spent almost $10, 000.00 on two, poorly built, sites that have never made me a dime.

Mr. Bown has obviously seen how his name comes up on the Internet in association with AWSM Technology. Recently, he has taken measures to disassociate himself from that name. He has removed it from his resume.

This is what Bown did, AWSM Technology used to be named Ad Foresight. He has removed the AWSM name from his resume and now refers to that experience as being from AD Foresight; AWSM’s old name.

AWSM then changed their name again to SearchMarketing. As you can see, Bown has that down as an experience on his resume. AD Foresight/AWSM Technology/SearchMarketing are the SAME company under three different names!

Right now, AWSM Technology is part of a Class Action Lawsuit. Here are some details about that which are public record:

Filed with American Arbitration Association (“AAA”) on behalf of Frank Stokes, but submitted as a potential “class arbitration” (i.e., class action).

• AAA Case No.: [protected]

• Styled as: Stokes v. AWSM Technology, LLC

• Arbitrator: Brendan N. Hare

Details:
**In an Order dated June 22, 2007, the Arbitrator ruled in favor of Frank Stokes on Clause Construction issue. Specifically, the Arbitrator found that “the arbitration clause in question permits the arbitration to proceed on behalf of a class.” A copy of the Order (called a “Clause Construction Award”) can be downloaded by clicking here.**

**Pursuant to AAA rules, the case will now be stayed for 30 days (until July 23, 2007) to allow for any appeal of the Arbitrator’s decision. After that, the case will proceed to the Class Determination Phase.**

Back to my experience with AWSM, in 2007 I was contacted about a seminar at AWSM’s Headquarters in Phoenix, Arizona to teach me to run my sites. I attended this seminar and met Mr. Bown who was introduced to me as one of the owners. This seminar was little more then a clever sales pitch designed to get us all in a room so their Ad Directors could work on us to buy even more worthless services.

Shortly after this, AWSM Technology went out of business; they closed their doors. Soon after, I began getting calls from Searchmarketing saying that they had taken over the AWSM Accounts and would now *finally* show me how to make money with these sites. Of course it cost even more money to get started.

Disgusted, I finally quit AWSM and joined the Class Action Lawsuit. I am wondering if Chris Bown was truthful with American Express when he interviewed with them? Did he tell them that he was on the run from a company that scammed millions out of people? Does American Express know Mr. Bown’s history?

I am posting Bown’s resume below this and below that I am posting some things that other people have written about AWSM Technology. Look at Bown’s resume and see how the words “AWSM Technology” have been removed from it.

Christopher Bown 3117 West Saint Kateri Drive, Phoenix, AZ 85041
Phone: [protected] Email: [protected]@gmail.com
Skills
Programming

• 7 years .Net experience (C#, VB.Net, ASP.Net, XML)

• 9 years database programming, design and administration (SQL 2000, 05, 08)

• 11 years HTML, JavaScript, CSS

• 9 years VB, ASP

• 2 years WMI, ADSI

• 4 years SalesForce.com CRM

• 1 year Java

• 1 year Continuous build systems

• 1 year unit testing (NUnit, MSTest)

Networking/Telecom

• 8 years windows server and workstation, installation and management (IIS, DNS, DHCP, SQL Server)

• 9 years networking design and administration

• 9 years telecom management, traditional PBX systems and VoIP systems.

Management

• 5 years of team building and employee development.

• 5 years managing overseas employees and vendors.

• 8 years brand development and management.

• 6 years project management.

Software Integration

• Developed proprietary blogging service using .Net and SQL server. Integrated the system with SalesForce.com and other third party systems.

• Developed a patent pending website navigation/SEO tool using ASP, VB6 and SQL 2000 initially then converting the system to .Net and SQL 2005.

• Developed multiple custom websites for customers using a variety of technologies including, .Net, ASP.Net, ASP, PHP, SQL, MySQL etc.

Professional Experience
American Express/CDI Phoenix, AZ 2008-Current
Senior .Net Developer

• Integrate .Net into existing continuous build system.

• Testing and contributing to open source project used to integrate into the system.

• Contributed to design and functionality decisions for the project.

• Working on plug-ins for the build system using Java and C#.

• Interfacing .Net systems with Java systems.

• Piloted continuous build system with project teams to determine needs and how the teams would use the system.

• Training and support of project teams using the system in production.

• Piloted Microsoft Team Foundation Server 2005 and 2008.

• Work with different vendors and internal teams to integrate different tools into the system.

Searchmarketing LLC Phoenix, AZ [protected]
Senior Developer/Project Manager

• Designed, programmed and implemented custom blogging and social networking system that hosts more than 5, 000 blogs using:

o .Net application programming

o ASP.Net

o Web Services

o ASDI

o WMI

o SQL 2005

o IIS 6.0

o SalesForce.com API

o XML interface/Web services to integrate third party services

• Managed the production team in office and overseas.

• Installed and managed company network.

• Developed new employees, young programmers.

• Helped with initial branding of the company, managing and maintaining that brand.

• Designed the logo for the company.

Ad Forsight LLC/AWSM Technology LLC Phoenix, AZ [protected]
Senior Developer/Project Manager

• Designed, programmed and maintained a patent pending system to automatically create navigation sitemaps. System consists of:

o Web spiders built initially in VB 6 and rebuilt use .Net,

o HTML processor originally built in VB 6 and rebuilt in .Net,

o Picture taking bot to take screen shots of the web page originally built in VB 6 and rebuilt in .Net,

o FTP bot to FTP the images to the storage server so the website could access the images built in .Net.

o Sitemap webpage originally built in ASP and rebuilt in ASP.Net.

o Database originally in SQL 2000 ported to SQL 2005.

o Web server and storage servers for all the sites and information.

• Developed new employees and young programmers.

• Hired and managed in house and overseas production staff and customer support teams.

• Designed and implemented systems that produced 100 template based websites a week with custom content.

• Installed and maintained 14 production servers including DNS, Databases, IIS and third party CMS software.

• Designed, installed and managed computer network.

• Evaluated and oversaw the implementation of CRM system (Salesforce.com). Managed the conversion from paper based tracking of customers to SalesForce.com.

• Worked with CEO and outside counsel to produce documentation to apply for a patent that is pending.

• Designed and implemented multiple software systems including dynamic e-commerce and online marketing systems.

• Assisted company transition through a buyout and development of the new company and brand; AWSM Technology LLC.

• Built website and integrated the site with internal database systems for US consumer protection organization.

Ad Forsight Inc Phoenix, AZ [protected]
Programmer

• Worked on multiple website/e-commerce development projects for small to fortune 500 companies using a variety of technologies.

o ASP

o HTML

o CSS

o JavaScript

o PHP

o MS-SQL, MySQL, Access and Excel

o .Net

• Helped with customer service issues.

• Evaluated company’s hosting issues and designed and transitioned the hosting to a new solution that increased website availability and customer satisfaction while decreasing hosting costs.

• Helped the design team create and maintain brands for company and customers.

• Helped develop processes to capture accurate and relevant user information from customer websites.

Education
2002 Bachelors of Science in Computer Information Systems. DeVry University, Phoenix, AZ

SEE WHAT OTHERS HAVE WRITTEN ABOUT BOWN’S FORMER COMPANY:

AWSM TECHNOLOGY FINACIALLY RAPPED ME !
AWSM Technology Complaint by Frank26

I need help with anyone that can help me fight AWSM technology. They stole over $30, 000.00 from me ! Is there anyone out there that can talk to me ? I trully need help . I know about the lawsuit with GLOVER / VAN COTT but do not know what this means to me . I do not know how to be a part of this clas action suit.

I would be greatfully thankful if someone can teach me how to fight for my money . I am paying 5 credit cards because AWSM told me i could pay them off in less than 3 months.

I have accumilated alot of information since 2005 when i was rapped by awsm . These people have to be stopped ... they are very evil .

bigfish2003
Junior Member Join Date: May 2006
Posts: 21

-AWSM Technologies, LLC Embezzlement-

I am a novice at affiliate marketing. I am a licensed partner with AWSM Technologies, LLC. The AWSM ad directors are remiss in providing orientation & information on how to collect commissions. I am filing a criminal complaint with the Arizona attorney general regarding AWSM failure to educate AWSM licensed partners about Linkshare, and the fact that AWSM does not list AWSM Technologies, LLC licensed partners code numbers on the products. Instead, AWSM lists AWSM's code numbers on all products only, because AWSM is a proprietary technologies affiliate. Therefore, AWSM collects the commissions, but AWSM fails to pass the commissions on to the AWSM Technologies, LLC licensed partners.

This is exploitation by misusing the resources of licensed partners for personal or monetary benefit (embezzlement).

I inadvertently found out about Linkshare via the AWSM attorney who mentioned Linkshare in his filings with the Arbitrator. AWSM ad directors are too involved in marketing and collecting enrollment fees and investments from their consumers to educate the consumers about Linkshare, merchant sites, and in particular, how to collect commissions. There are thousands of other AWSM licensed partners who don't know what to do next.

P. S.: Send this to other AWSM licensed partners on your email lists, and tell them to file with the AZ attorney general! Use my filing number as a cross reference to beat any "statute of limitations": -case#CIC 06-08929 AWSM Technologies- (http://www.azag.gov/consumer/complaintform.html)

Peon Join Date: Sep 2005
Posts: 5

Hey Gents,

Heres the low down again...Mr. Questions first of all save your money my friend. When i first joined up i was under the impression that i would be making money say not the first pay check but the second one after christmas. They initially tell you you'll make 300% on your investment. Im not sure if they are still telling you guys that or not who knows. Either way i have been trying to get my money back from these guys and it's like pulling teeth from them. Once i gave them my cc the money was gone the very next day, but god help you if you try to get it back...Anyways i have been talking to a gentelmen by the name of Ron for the past day or so, he's a nice guy i will give em that and i believe his intentions are good but i feel that the company is like no matter what under no circumstances we are not go give a refund. So he tells me to talk to a gentleman by the name of Robert and i'll leave it at that not including his lastname. Anyways the guys is another smooth guy, very nice etc and i initially told him i'd like to try to get a refund. He tells me from his experience of investing the 10K's it's taken like a year and a half to see the return on his money which is about 20k a month. Pretty good money yes...But i didn't invest the 10g's...Anyways he goes into saying i know you need money now we have this new concept which is something like micro sites, i saw the examples, they looked great, great ideas everything...These sites are supposed to immediately bring in money, and im sure they do ok...but then he goes they are like 5K...Im like wtf...Im here to try to get my money back and your upselling me? lol unbelieveable...So while were talking i think he clued in i wasn't gonna do this and he throws out partially through the conversation that im not gonna get my money back, yada, yada, yada...Im like thats not right. We initally talked some more he said i needed to talk to Ron again. I said they directed me to u ..whats up with that? He said he's here to make money for people he doesn't do the refunds etc. Sighhhhhhhhh so i spoke with ron again and now he said he's gonna talk to this one guy who i think is the owner, who knows but he said he can ask him which because they've already done my site map etc the contract is completed. I told them i haven't been in that long and theres been alot of problems it's only fair. I even said i dont expect to get the entire amount back. So he's gonna pass me on to the big wig...whoever that is...Hope this helps...

Those of you who have had problems with awsm please let me know as I have a lawsuite pending against them!
Email me at [protected]@aol.com This is not a scam, they have $20k of mine.

AWSM Is BAD BAD Business
________________________________________
No need to go over their regretful company again...just wanted to throw out one more piece of evidence against them to keep people from signing up.

They are horrible, their ad directors are ruthless and rude. I never received my "ad" and I was told by a manager that she would do whatever she could to help me get a refund because she had never heard of anyone at AWSM being so rude and pushy. Nor had she ever heard of anyone not receiving their ad. hmmm.

Don't throw your money away! AWSM is a terrible company to do business with; even if their "technology" was real. They are just bad, bad business.

Oct 24th 06 It's know over 14 months and made not a penny. I need to hear from you others who have been taken by awsm,
join the names together for email address; fran sue bon at a o l . com I have an ongoing lawsuit against awsm.

The class action lawsuit against awsm is now public news, just waiting to hear from anyone who invested and feel there ROI is not what you where toldemail me and I will forward your info to the [protected]@aol.com

AWSM Technology, LLC is trying to get its, claimed 10, 000 subscribers to divest, and switch over to another web site. This is a scheme to reduce its liabilities because of a potential class-action lawsuit by Frank Stokes (http://glovervancott.com/StatusofCaseAgainstAWSM.htm). All AWSM Technologies, LLC subscribers who have invested and lost money should email ([protected]@glovervancott.com) with how much they invested;how much they lost; their full name and address;and their Social Security number, immediately!

129 days ago by Luzon
0 Votes
Those turd sucking rats are going to get theirs! I pray we all get our money back with interest and punative awards amounting to the lost monies we would have earned IF this pack of homos had been selling a legit business. I will pursue this until justice is served and I do not care who goes down or who gets financially ruined. I want to see the 4 "Horseman" and the real money man who funded this scam to spend a few years behind bars as bubba's ###! See how they like getting it put to them like they did to us!

Read full review of American Express and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
B
B
birdnest1985
Farmington, US
Jun 13, 2010 1:15 pm EDT

I found this website and am a little more comforted by the fact that I am not the only one who lost on this deal--also to the tune of $14, 000. Has anything been done? I mean, there are lawsuits out there, but is there any chance of even some compensation?

F
F
facsi64
Hillsboro, US
Jan 23, 2010 9:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I too have been taken by AWSM, to the tune of $14, 000. I would like them to get their just deserts as well.

ComplaintsBoard
J
7:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express credit line reduction/card denial

I have been an American Express customer for 12 years, perfect history, perfect credit and have had almost all of their cards at some point in time. They decided to take upon themselves to reduce my credit to almost nothing and causing me a headache to say the least when trying to make an important purchase for my biz. Their only excuse is they are protecting themselves from risk. BS! They are taking their problems out on good. loyal customers. Now I can't get ANY card from them because I show a "negative" in their system due to credit reduction. I hate AMEX and their poor business practices and will cancel the cards and NEVER accept their card with my merchant services...I SAY CLASS ACTION LAWSUIT!

Jason

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
6:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express change in agreement without notification

We have had a card member with American Express since 1999. We started using their flex pay account and have had this account for a while. I noticed that the payment amount was changing but not for the better. In May 2009, my monthly payment was $198.00 and after paying a little over $400.00 of the account my currecnt monthly payment is $216.00. When I called today to questions the payment amount increase, I was told that they change the way they calculate the payment from 2% of the amount due to 1% plus the interest. When asked if I received a letter concerning the change John placed me on hold and when he came back on the line I noticed he started a recording of our conversation and said, no, I do not see where a letter has been mailed. John also stated that we this information was on the agreement which was on page 2 however, I noted that the agreement we agreed to was the 2% and was not notified.

First, I am outraged that we weren't notified in the first place and secondly this is the second change that American Express has made to our accout with out notification which I guess you could say was the straw to break the camels back.

Any help would be greatly appreciated.

Thank you,

Martha Cuneo
[protected]
201 Faith Circle
Carlisle, PA 17013

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
1:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express bad business practices

American Express had apparently fallen into tough times and is trying to remedy their situation any way possible. Here is an example that happened to me just last month.

If you do not have a balance or make a purchase in any given month AME X does not send a statement or email about your bill. I have not received a bill in 6 months, I never use my personal Blue AMEX card.

Today I tried to use my AMEX business card which is registered to my company but has my name on it. It was declined after many attempts to use it. I called AMEX as a business owner. It turns out that my wife paid a doctor's bill 5 months ago with our PERSONAL account. I never received a bill or email. They shut off my business account, which is completely unrelated since it "has more activity" than the personal account that was at fault. Again, these two accounts are not attached in any way other than that my SSN shows up on both files. I paid the bill to reactivate my card and was told about all the fees and interest rate changes I was going to incur. I hung up to further investigate what had happened.

I searched all of my files, I am very studious record keeper; I checked my emails since I use Gmail and have never deleted a message in the 6 years I have used it. There were no bills or emails from American Express relating to cancellation, late payment or billing statements for my personal account.

I called back and told the person on the phone that I have not received a bill in 6 months. The service person on the phone answered back that "his records show that I have not received a bill or email for that account in 7 billing cycles" I asked if he could see that information on his screen and he told me that all service personnel can. He then informed me that he would fix all the problems that I incurred.

Turns out that this is normal modis operandi for AMEX. The service person policy is that they will not tell you that it is their fault unless you point it out. They were going to make me suffer for a problem that was obviously their fault.

The second half is that they closed a completely unrelated account. I am checking with a lawyer if this was an illegal action.

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
12:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express Criminal Practices

I URGE anyone who reads this to PLEASE, please, please cease using any American Express Credit Card. After my personal experiences with them and reading the numerous complaints that sound so simliar to mine, I think that it would be in most peoples' best interest to just avoid this company altogether. You do have choices out there.
Long story short. After 10 years of loyal cardmembership and usage with AMEX Platinum and Gold, NEVER missing or making a late payment, having impeccable credit and a relatively high level of income AMEX cut my credit limit to a laughable line with no notification to me. Instead they waitied for me to be embarrased as I was told in front of a room full of people that my card was declined. After calling to find out what the "mistake" was (of course there had to be a mistake. This is an AMEX Platinum card with no preset limit. I've never had it declined in over 10 years) they told me that there was a limit set on my account due to a "change in my spending habits".
Then about a month later my limit was reduced again to $5, 000. Then my Delta AMEX Platinum card's limit was reduced to $500. (yes, $500).
Remember, my credit has been and still is impeccable.
I came to find out that a family member with whom I own a business applied for a Blue for Business Account for our business. I never called, wrote or authorized any such account, but somehow AMEX decided to make me the "primary cardholder" on this account. I was not aware of this until a little over a year ago. Since being made aware I have spoken to over a dozen Customer Service reps, written letters, sent emails and tried to resolve this any way that I could. It is still unresolved.
Problem is if you have an AMEX business card, they link your personal card decisions to your business account. Because my family member charged up over $25, 000 on this Blue fo Business Account, all of my personal lines were cut. Mysteriously, they left the Blue card with 27% interest open with a $25, 000 credi line.
I've asked over and over again for them to change the primary cardholder's name to the person who actually applied for and solely used the card. At first, they said "no problem". Then, in the process of making the switch, they noticed that they reduced the credit line of my family member's personal AMEX card to $500, so he was now ineligible to become primary cardholder of the Blue for Business Card.
Yes, confusing and stupid logic, but this has become the norm at AMEX. Every day I hear more and more complaints. Many are very similar to mine.
I am interested in some type of mass boycott and/or class action lawsuit (if there are grounds).
Anyone who is serious and has experienced similar problems with AMEX, please comment.

Read full review of American Express
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
5:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express balance scam

I called American Express to pay off my existing balance on a CLOSED card. When I asked for the
PAYOFF BALANCE (definition-the balance that would lead my account to zero so that I have no outstanding balance) I was told that they could not give me an accurate payoff and there could possibly be some outstanding interest charged on my account due to unaccounted for transactions. Again, my card is closed and I have not used it for five months. It has to be illegal for a financial institution to nickle and dime their customers and quote them ambigious payoff amounts. It shouldn't take a rocket scientist to figure this one out. Maybe they should spend some of their interest revenue on upgraded computer systems that offer accurate payoffs. My payoff confirmation given to me today was 4284 and it better be correct!

Read full review of American Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
I
I
Iris Roman-Velez
Hollywood, US
Oct 13, 2009 5:28 pm EDT

I had an unsavory experience with a representative of American Express many years back. The bill they sent went to another address in Jacksonville even though I live in Hollywood, FL. When I called to find out what was going on, they said I needed to pay interests (the amount initially billed was a mere $300 or so). The representative was very rough, not professional at all. On another call I made, I found out the bill was sent to an erroneous address and the representative hinted that who else would live in Jacksonville but us. We sent the $300, but did not pay the interest. They reported this to one of the credit bureaus. When I went to buy a new car in 1997, the car dealership people laugh given our excellent credit and told us to report them.
Years have passed, nor me nor my ex-husband, relatives, close friends, want an American Express card - you are buying class that is not there. Iris.

ComplaintsBoard
J
6:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express scam, scam, scam

I am currently going through a very frustrating issue with American Express right now. Two weeks ago my dog required emergency surgery that would cost $2, 000.00. I don't make a lot of money and I didn't have it available. When I was paying my AMX bill online I saw an option for pay over time. I have a Gold card, which as I'm sure you know has to be paid off every month. So I called and spoke to a representative and asked her about the program. I told her how much I was going to spend, I asked how much the monthly payments would be and what the percentage rate was. The last thing I said is I need to you to make sure I'm eligible for this. She said yes, Ms. Skoby there is no problem. Go ahead and put the charge on the card then give us a call to set it up on pay over time. I said to her, are you sure? I don't want to call back and find out I'm not eligible. She said, yes everything is fine and it wouldn't be a problem.

So, I got the surgery for my dog and I called AMX. And wouldn't you know it. The person I talked to this time was extremely rude and said that that never invited me to partake in that offer. Which obviously they did or I would have never known about it. I asked to speak to a supervisor and all she would say is I'm sorry the representative told you that but we will not be able to extend that offer to you. I asked to speak to another supervisor and they said they will have someone call me. No one did, I called back, they said it may take awhile and no one was available to talk to me. Every time I call now I get the run around and I don't know who I can talk to about this.

Please help me. Can they do this? I don't have the money and I don't want my credit ruined. I would have never done this if they didn't tell me it was fine. I can't return any item. I wasn't trying to spend money I don't have I just wanted to save my dog and they told me it would be no problem. What can I do here? My bill is due Dec 7th and I have a feeling they will keep evading me until then. Any information you could give me that would help would be greatly appreciated. I hope they aren't doing this to other people. I want people to know so they don't get in the same stressful situation I am in.

Read full review of American Express and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
amexgirl
, CA
Nov 24, 2009 12:00 pm EST

as an amex credit rep i see this almost every day...that is a previos reps inability to do their job. the first rep you spoke to obviously not trained properly. We do have a payment plan. Its called CARE, which is probably what she had advised you about. However, CARE is a one-time offer, and once offered there is only a limited time in which you may signup. So even if you had been eligible, you are not anymore. Sadly the only thing you can do at this point is, as the previous comenter has advised, is maybe get a bank loan or borrow from a friend.

J
J
jbbj0104
, US
Nov 19, 2009 3:59 pm EST

I am SO sorry about your experience. You are right, it was wrong for them to do what they did to you. I had a bad experience with them, but it was no where near the stress they are causing you! Unfortunately, I do not have any advise for you...except perhaps talk to your bank and see if you can get a person loan to pay off your AMX.
Good luck and God bless!
Val

ComplaintsBoard
U
1:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express terrible customer service

After being a loyal customer with American Express ( Since 1988) and millions of dollars in business with excellent history they decide to cut my credit limits without ever calling or notifying to their intent. They claim delinquent reports on my credit files but nothing has changed and when I reviewed my report nothing shows up

After several calls and no straight answers I have cancelled their card after a (good 20 year + relationship. All outstanding balances on this profitable card (for them) has unfortunately also been paid in full.

Amex does not deserve my business or any business. Do not do business and as a business owner do not accept American Express... as they clearly are not loyal to their good customers. If they continue to drive away their good customers they will suffer in the future. Loyalty is earned and works both ways.

Read full review of American Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Daniel Gamez
Hesperia, US
Oct 31, 2009 6:50 pm EDT

I feel the same way about Amex. No loyalty to the old customers. ( 22 years )
As a business owner I pay more when I take Amex, and the customers as well.
From now on I will tell Every customer how that company treat me and others
and sugest NOT to use AMEX. Very unhapy customer

ComplaintsBoard
K
11:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

American Express account service

We had our american express blue card for 10 years, had a balance that went up and down consistently. Never late, never missed a payment. When we paid it off a couple of months ago, they closed it with no notice. NO NOTICE!

Read full review of American Express and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
U
U
Unhappy customr
Dana Point, US
Oct 08, 2009 5:54 pm EDT

Time to take action against these shady practices. I say we bombard them with emails and phone calls.

I did some research and found out the contact information for the SVP of Card operations.

I urge you to voice your own complaints to Ms. Camaraza's office via her email or her assistant's phone number below. They need to understand the poor business decision they have made by canceling loyal customers' accounts.

Doria Camaraza
Senior Vice President, Card Operations
777 American Express Way
Ft. Lauderdale, Fl 33337

[protected]
doria.m.camaraza@aexp.com

Her assistant's contact information is:

James Schindler
Executive Assistant
Executive Office
American Express

[protected] ext. 56812
james.c.schindler@aexp.com

American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

How to file a complaint about American Express?

Here is a guide on how to file a complaint or review about American Express on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about American Express on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact American Express customer service

Phone numbers

+1 (800) 528-4800 +1 (800) 492-3344 More phone numbers

Website

www.americanexpress.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with American Express?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Express Customer Service. Initial American Express complaints should be directed to their team directly. You can find contact details for American Express above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Express. Discuss the issues you have had with American Express and work with their customer service team to find a resolution.