New York, New York
United States - 10285-3106
I was very much unhappy with their service. About a month ago, I was shopping in a local telecom service center for a mobile phone, but my American Express card got error all the time. I didn't owe them a penny and was wondering what's wrong with it. After calling to American Express, and after 15 minutes stand-still in the shop with a dozen eyes on me, I got a reply that it's just their system error.
Now, I got their statement to charge me for the annual fee which I do not think they worth it, I told them just to cancel my card as I seldom use it. They do not apologize nor try to convince me to use it, try their service again, the customer service officer only said that should I cancel it now or in month end?
Could we call this a service?
Living In Thailand, I have been a faithful American Express personal card member (no. [protected]) with good credit record for several years. Since the day I got the card I have paid my bills in full and never missing the payment.
A few weeks ago I received many phone calls from the Financial Review Team of American Express to force me to send more bank record. I said I was inconvenience to send the required document at that time and would do it a week after. However, I did not understand why they were asking this of me since I have been such a good customer and did not want more credit line. They always kept saying this was a new AMEX policy. The day later, they made annoying phone calls 3 times a day nagging me to send that document with very impolite tones and also threatened to cancel my card. This experience was very disappointed. I did not believe those words were from the world premium credit card company!!! Then, they quietly did it for their own personal pleasure without informing me in advance or signing something and were very happy when knowing that I had lost my face because of the card rejection. Can you believe this is how one of the top class credit card providers treated their own good customer? Sending a cancellation letter/fax/email or a phone call to their own customer may be too hard job for Thailand AMEX staff to do!
I do not care about cancellation since I still have several good choices to use as KTC mastercard, a very famous domestic card company in Thailand, particularly “Titanium I AM” which offers more attractive benefits, better service with no annual fee but touching the very impolite experience of AMEX is unbearable. Believe me that will come to you very soon if still being AMEX member .
Today I receive a call from Alexander Cidimoco of Total Credit Recovery in behalf of American Express. He i...
I started an account with American Express in December. American Express Customer Service called to get confirmation of my Employer (a fortune 500 company) that has been in existence for over 100 years! On the first call, I gave her my work phone. She then told me she needed a receptionist number who will connect her to my phone. After 3 calls, I was assured that everything was in order.
The next day, I received another call asking for confirmation of my home address. Together on a conference call, we called my bank to confirm banking information and home address. Again, I bank with a very well-known bank. At that time, I was told everything is in order, and I have been approved.
After making 3 charges, my card was rejected at all places. When I called American Express Customer Service, I was told that they needed to confirm my employer because there was nothing in their system showing the 3 calls made and also banking and address information. The service I received was incredibly unprofessional and poor. They had not cared if I canceled the card.
To top it off, on my last attempt to correct this situation, I was told I had to fax a copy of my driver license and social security card notarized by a bank.
I just paid off the amount. I have never encountered a company who is so segregated by department that one department is not authorized to help another. I have been a faithful American Express customer for the last 10 years through my use of their travelers’ checks and services abroad. But, this experience is most disappointing.
I have been sent to a collection agency to collect what i owe American express my account has been closed yet American express continues to hit me with high interest late fees and over limit fees. The amount sent for the collection agency keeps changing and no one from American express will talk to me about stopping these charges. Most credit card companies when sent to collection agency will stop all charges and collect only the debt owed at the time sent to collection agency. People beware of American Express.
I am a gold card member since 1964 for the last 6 months my A.E. gold card account has been less than 1000.00...