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Alamo / claim of damage

1 Mexico Review updated:

We rented a car for the day while our ship was in port in Cozumel, Mexico. We rented what they call a chevy open. We declined the 11.95 insurance (coverage from State Farm and Visa). The car had over 69, 000 miles on it with many scratches and dents. When we returned the car they accused us of damage to the front bumper. There were two spots of paint missing. We did not do this damage to the car and even walked around the car with the attendant before leaving the lot. He did not mark anything down - just nodded his head. The clerk called in the store manager who announced that we owed him 3000 pesos for the repair. He just made the number up while standing there with us. We disagreed and refused to pay the fee. As we walked away he reminded us we were in Mexico - which felt very threatening. The company charged our credit card for the alleged damage. We are currently disputing the claim - but needless to say it put a damper on our vacation. We have not had a bad experience in the past with car rental - and we have rented many cars. We are hopeful that Alamo will make this right.

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Comments

  • Wp
      21st of Mar, 2011
    0 Votes

    That is terrible! Always remember that your State Farm Policy will not cover you in Mexico past 20 miles over the border! Your best bet is to secure Mexican insurance to cover your liability. Mexican police may not accept your insurance and then you will be in trouble!

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