[Resolved] ABC Financial & Fitness Edge / financial scam, fraud
I called to cancel in april and was told that I needed to send in proof that I moved away to avoid cancellation costs and that my change of address form would not suffice. So it took
Me a couple months to get my license renewed and I paid for those 4 months even though I don't live close to the club. I sent in proof that I moved in june. I was told that you needed one month notice with the proof, well I gave it to abc financial. Turns out I sent it on the 23rd and I had to send it by the 22nd. I already paid for 4 months and the $40 for the yearly fee even though I lived in a completely different state, which is $168. Now they are charging me another $31.91? Cathy at abc was completely unwilling to work with me and would not give me a managers name. This is an unacceptable business practice and horrible customer service. Do not join edge fitness or any club that uses abc financial! I plan on placing a charge back on the past 4 months, the yearly fee and the charge they will not stop from going through on july 22nd. I am in the process of writing on every consumer board I can find on the internet and making a better business bureau claim. I am not some crazy angry lady. I'm just angry and have been completely screwed over by this company. Just try not to deal with them ever.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
ABC Financial Services Customer Care's Response, Jul 15, 2011
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make your situation was handled properly.
I was not able to locate your membership with the information provided in this post, however, should you have additional comments you would care to discuss, please email me at Stephanie.[protected]@abcfinancial.com.
Data Research Analyst
ABC Financial Services, Inc.
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