Gym Company
reviews and complaints

You've saved yourself the stress by coming here first before going to JACARANDA MALL GYM COMPANY in Pretoria Once you join, you're not leaving! You'll give your 3months notice to Nompumelelo, be debited for 3months then BOOM just when you thought you've migrated, your account gets taxed. You will call Nompumelelo and she will be surprised you cancelled because they insist on doing it in person so they don't have email confirmation. In the mean time you are calling endlessly while she promises to get back to you after confirming with admin... which she doesn't. Then after a good fight, you'll be offered spar credit instead of your money back, you'll be told a refund involves a lengthy process and could take months. ITS CHEAP BUT NOT WORTH IT. I was using the same gym in Marshaltown JHB some 8years ago, same stress leaving.. also their showers are below lukewarm and they have no WIFI.

I joined the gym and was paying my monthly fees well until the point where I wasn't able to go to the gym, so I canceled my contract and I owed them 3 months fees of my contract.. After 2 months they send me a message that my account has been reopened again and I'm owing more money. I tried showing them that they didn't notice me of the outcome and I never signed for that but they concluded by themselves. Gym company in Pretoria bloed mall

In October 2023, I decided to cancel my membership as well as my partners membership which are conjoined. According to the contract I signed, you need to give 3 months notice before termination. I emailed gym company, they emailed the documentation, I filled it in and all was good. End of December 2023, I contacted them to find out if it has been cancelled, to my surprise it was never cancelled and I was told to wait until the 8th or 15th of Jan to speak to the admin staff. I then waited, contacted them and they asked for the documents once again. I submitted it, this time, face to face at the Jacaranda branch. Today (24 Jan 2024) I contacted them and it’s still not cancelled.

Good day I see that on the 27/12/2023 two payments went off

Payment ref gymcompanygymf1642852n0231127 r199 at 20h50 then three minutes later at 20h53 another payment went off gymcompanygymf1642852nn231127 for r199 please advise as to why two payments where taken for november and refund one payment if done in error as I haven't received any notification that I am missing a payment as debited on the same day each month

Thanks

Miss yvette gebhardt

Cell [protected]

I am not happy with the trading hours for December at Bara gym company, I have sent several mails but no response. How can u open the gym at 8 and close at 5? Some of us we doing 9 to 6 shifts. That simply means we are forced to stop going to gym while we are paying on a monthly basis. I need feedback. Below are my details.

Name:Given Thomo

Cell:[protected]

Emsil: [protected]@gmail.com

I paid for my white gym access tag in August for Maponya mall gym and still nothing, I am told that you will receive the tag next week, every week same response, sometimes the ladies at reception are giving us attitude for asking. I was told that it will be on first come first serve basis, that is unfair I can't pay for my tag in August and then the person joining in November get the tag before me. One more thing please fix the ladies bathrooms taps and make sure that they changing rooms are cleaned frequently. Hygiene is very important, there shouldn't be a difference between the Winchester gym and Maponya gym when it comes to cleanliness.

I have a problem with my nephew's gym company membership at Maponya branch. They have created 2 accounts for 1 member, I got debited twice in 1 month, and I called and went to the branch with all my bank statements to show the activities, this includes R100 that was debited for the tag which I had already paid cash. I always get sms's emails and my nephew is always asked to go to the office so that he can gain access to the gym. My problem has not been resolved can I close the membership, and get my R100 back, you can take the advance because of "serving notice" when I am not at fault. I will start a new membership for my nephew, I am the payer. Honestly, this is absurd when it is really not my fault yet I must "serve notice". I can provide all the statements to show the debits. My nephew's ID is [protected]

Gym Company Maponya agents are dishonest.

I signed a 36 month contract after being misinformed that it was a 24 month contract.

I contacted the branch manager to have the issue resolved and she hasn't been helpful so I reached out to the regional manager who promised he would get back to me with a solution and to date I've not received any response and he is now not taking my calls.

They are not acknowledging that the contracts are signed electronically on a digital device so we don't get to see the actual contract that is being signed, and after signing we are not given a copy of the contract.

The regional and branch Manger aren't doing anything to help me and I do not know who contact to have this issue resolved.

Dear Reader,

I am writing to formally lodge a complaint against The Gym Company in connection with a series of unauthorized debit orders that were deducted from my bank account on June 25th. Despite my persistent efforts to resolve this matter directly with the company for the past 40 days, I have encountered a lack of responsiveness, competence, and accountability.

I would like to provide a detailed account of the circumstances surrounding this issue:

On June 25th, unauthorized debit orders were deducted from my bank account, totaling R399. It is imperative to note that I do not have an account with The Gym Company, nor did I authorize these transactions.

I immediately contacted the customer support department of The Gym Company on the 26th of June to seek clarification and a resolution to the matter. I have since engaged in a consistent and diligent effort to communicate with the company through a total of 36 personal emails.

Despite my efforts, the unauthorized debits have not been refunded, and the matter remains unresolved. While I did receive a phone call from The Gym Company's Regional Manager, Mr. Malcolm, on August 1st, this communication did not lead to any meaningful resolution or corrective action.

In response to my initial inquiry, I was assured that the Head of Accounts would contact me by phone within the subsequent week. However, no such communication has been established, and my attempts to seek an explanation have been met with repeated delays, vague responses, and unfulfilled promises.

The unauthorized debits were executed in multiple installments, a practice that raises suspicions of deceptive behavior and suggests a lack of transparency and ethical conduct on the part of The Gym Company.

The lack of communication and action on the part of The Gym Company has resulted in considerable financial inconvenience and distress on my end. This situation has infringed upon my rights as a consumer and reflects poorly on the integrity of the company.

Your management team at this gym addressed a matter with me insinuating that we where having a class with a gym mate. Stating that

We were paying him R180 per session when we just asked if we could join him as he was focusing on abs that day too.

I asked Lure Quinn who came to address the issue with us, as she knows very well that we gym without an instructor as our instructor left.

She advised that Simba sent a video where we five where working out together. I stated there are so many group sessions why are we being targeted alone. Is there any evidence of the money exchange and they can see how often we gym on our own.

I told her written apology must come her manager as he advised we had a class where is

The proof of this statement, or is it a racial attack against us all. As there are many groups growing together.

You manager is extremely rude

When I join the gym in December, the guy was advertising at Protea glen mall stating that we should join cause at the end of January they are having a branch in our mall, he even show us the place at the mall. So in January when I go to the gym to find out about that they said there is no such so I immediately terminate the contract because Maponya is out my way far away from my place. So they let me sign the cancellation form on the above mentioned date stating that it will take 3 months. when I phoned after 3 months I find out that my letter was not sent to admin to cancell. Which the money has accumulated to R1120 which is I am not going to pay because it's their fault when I go to the branch Regiloe who signed the letter don't even know me untill I produce the copy.. Please help.

I would like to downgrade my membership to the cheapest one. I was not made aware that there's a membership cheaper than my current. I'm currently paying R299 and I want to move to R199

I have been on arrears for the past 4months as I cannot afford my current premium. I don't have the required downgrade amount nor cancelation amount. [protected]. I spoke to Rapson at admin and he just gave me attitude and told me I signed a 36months fixed contract. There's nothing he can do

I do believe that the consumer protection act has been violated by the GYM COMPANY.

I have to elaborate on how many enquiries I have made thus far regarding the status of my gym membership which came to an end 28 February 2023. Legally when someone’s gym contract comes to an end, the consumer must be notified between 40 and 80 days before the contract ends. It is the service providers’ obligation to inform the consumer personally to give them the option of continuing the contract and explain the new terms and conditions should they wish to continue. The GYM COMPANY has failed to do so, instead I have been debited month after month.

The contract can’t automatically roll over at the end of that ‘initial” period. The gym company must notify myself between 40 and 80 days before expiry and explain my options. What I need to do to cancel or what the new terms will be if I don’t. I did not get that notification from your gym and the debit order remained active, I demand proof that you sent this notification. If you can’t provide it, or the notification didn’t spell out when and how I had to cancel, the GYM COMPANY is obliged to refund monies taken after the contract expiry date.

If the GYM COMPANY refuses everyone should lodge a complaint with the Consumer Goods and Services Ombudsman.

DO NOT JOIN THIS GYM COMPANY EAST RAND, THEY WILL SWINDLE AND HARASS YOU.

I have cancelled the monthly subscription's taken for me and my daughter. This * Gym company has not stopped deducting. They are harassing me with messages of blacklisting me due to an overdue account, even though I have shown them the proof of the cancellation forms and photos taken on the day we went to cancel. I had even waited for the 3 months notice period since it was a month-to-month contract. They will not respond when the proof is sent, but they blue-ticked me. So unprofessional.

I have also noted from recent previous Google reviews that I'm not the only one they are swindling; it is a pattern for them. They can never be trusted.

I have been getting messages from the Gym Company that my membership is overdue. Last time I check didn't even complete the process of of registering for the gym because I told the workers that I don't have my phone with me at that moment as the process required that I need to give out an OTP sent to my numbers. They told me that it is fine they can complete the process once I've gotten home and got my phone then they they will send the OTP so that they can complete the process. I still haven't gotten the OTP till this day, but the same company is able to send me a message that the my company membership is overdue. How did they complete a process that required an OTP whilst Me the person who was supposed to give you the OTP didn't even get it. I told them I am a student but still they insisted, infact I'd like to say they forced the process to take place.

They take a month to send you change in debit order forms. In the meantime, your accounts falls into arrears. Then you complete a change in debit order form just for them to deceive you in taking the debit order on the same day that caused the RDS in the first place. Been struggling with Alberton branch since we joined, once you have a member you're treated like dirt. Rishen keeps quiet Thandi and Puleng are taking me on circles and we're not resolving anything

I'm a member of the gym, I pay my money to feed the workers, as I'm also fed by my customers where I work...

Not a single day had I acted moody and rude to a customer...if I'm not okay I make sure I do not act moody for a customer and I always remember I'm at work.. today morning mark the 10th of December 2022 I went to jozi gym company..the attitude I got from a receptionist, she was rude, moody and can't even talk to members. No name - all I know she had pink nails and spiral hair - speaking zulu and broken English,no name tag no smile.. all