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YMCA Customer Care Service

YMCA of the USA

101 N Wacker Drive
United States - 60606

Customer Support Phone Numbers

+1 800 872 9622 8 4
+1 312 977 0031 0 2
+1 313 267 5300(YMCA of Metropolitan Detroit ​​) 0 2
+1 414 291 9622(YMCA of Metropolitan Milwaukee) 0 1

YMCA Complaints & Reviews

Ymca Downtown Chattanooga Tn / Will not remove my name from their payroll systems

jason mcnutt on Feb 5, 2017
My personnel files at opm were involved in a data breach. I then called this ymca to see if my name was in their payroll systems. After the fifth call my name suddenly showed up in their payroll systems. I have contacted them and they will not remove my name. I sent . i need my name...

YMCA / Prescott az lap pool schedule

Tricia F on Feb 2, 2017
In December 2016 a sign was posted informing the Prescott, AZ YMCA members that an adult swim conditioning class was to begin 2/1/17. I was appalled by this since the adult lap swim schedule is extremely stingy at this YMCA. The hours and availability of swim lanes is already unacceptable...

YMCA / Membership and excessive bureaucracy

andywelch on Feb 2, 2017
My name is Andrew Welch, I have been going to the YMCA since I was young. It seems things at our local gym are changing for the worst. I have seen lower and lower numbers each year at the YMCA. Last year, they had a scholarship program for families that were in the poverty range. We...

YMCA / Unauthorized credit charges - threatened with retaliation

JessicayJose on Jan 31, 2017
On 1/30/17at 8:36 pm. I called the Alameda YMCA. A Mrs. Jill Johnson answered the phone. I asked her if the rates at the YMCA had increased. She asked me for my name and I told her it was Jose Maldonado. She stated my address as 2601 Nuestra Castillo Ct. #1201 San Jose California. I told...

YMCA / After care or daycare

Mouse1 on Jan 3, 2017
To who it may concern: Hi my name is Thanh I'm from round rock Texas, my son and daughter was in the YMCA after school care, for about two year now and never had any problem, my son learn a lot and he love his teacher at the y, but the problem is we had to pull both kids out of the y...

YMCA / Cancellation

JessicaRivera12 on Dec 29, 2016
I have never taken the time to write a complaint, but I am so annoyed how the YMCA handled my situation. I submitted a cancellation form 6 days before I needed my account cancelled and because 4 of the 6 days were not business days the Y is going to charge my account again. I told them I'm...

Wheeler Regional Ymca / Director

Someonewhocares91 on Dec 27, 2016
The Y was a better place before the new director. Discrimination, disrespect, awful leadership, you name it... The new director doesn't know what is going on or how to lead, lost many members, workers from wheeler Y. The place is so sad and everyone is stressed out. She makes decisions by...

Wheeler Regional Ymca / Discrimination by lisa/membership sales against a member

Volp on Dec 18, 2016
My Name is Sal Volpe&i had a Situation where an Employee by the Name of Lisa had (Purposely) Engaged me about an issue of Coming to the Wheeler Ymca more often than I do at the Downtown Hartford Ymca on Sat Dec 17th, 2016.Needless to say her "False Pretenses/Insinuation to the fact that...

YMCA / Equal rights & refunds

Pompey Hawkins on Dec 8, 2016
Please accept this letter as a response to the email from David Kirsch to Pompey Hawkins dated 11/07/16. We respectfully request your assistance in an attempt to resolve the conflict concerning the denial of equal opportunities for our family. In sum, my coaching refund was delayed and our...

YMCA Harriet Foster location / Abusive child care staff

HoustonMomCG on Oct 13, 2016
I am copying the email sent to President and CEO of Greater Houston YMCA: My children attend after school care with the YMCA at their elementary school. About two weeks ago, a staff member, "Mr. Duey" (sp?), hurt both of children, physically and mentally/emotionally. I picked my kids up from...

South Shore YMCA / Customer abuse

YMCAmemb284 on Aug 18, 2016
On july 11th at roughly 3:00 pm, my uncle and i entered the ymca at the south shore quincy branch. Upon entering the branch, i handed a woman named heather working at the front desk my card. When she received my card she scanned it, looked at the screen and asked me what my name was. When...

YMCA of Metropolitan Milwaukee / Poor customer service from beginning to end

Rosalind144 on Jun 29, 2016
Wednesday, June 29, 2016 aprox 6:30 pm would have been my second day of my three month fitness training at the YWCA in Brown Deer, Wisconsin. I paid $172 on Monday and your company withdraw $172 out of my checking account. As I was coming in this evening I knew I have only 40 minutes to...

James Family Prescott YMCA / YMCA Marathon Event May 13th

EdwardY on Apr 23, 2016
I have a problem with the local YMCA denying my request to join their Marathon Event May 13th and 14th in Prescott Arizona. They advertise businesses to come join them in sponsoring a booth and advertise its a great way to present and advertise business to the community. They denied my...

YMCA Toronto Sheppard / Human Rights Violations/

Reviewer64793 on Dec 25, 2015
I was a Volunteer with them for 4 years. I taught Cycle Fit and Body Fit. After doing these other Workshops to prepare myself to teach other Classes I was lead to believe that I would teach something else as my Knee couldn't do Cycle any more. They decided I was "too unskilled" that I...

YMCA / Lunch w/Santa

Reviewer79189 on Dec 13, 2015
Good afternoon, My children and I attended lunch with santa today. I am very upset with the turn out. My daughter, son, and I watched as the staff brought pizza to each table but our table was not served. We had to go up along with the other family of four at the table to get pizza. We...

YMCA / Did not want to honor online 3 day pass

Shalimar Ali on Jul 25, 2015
I would like to file a complaint about my treatment today at the Cleaver YMCA (Kansas City, MO). I received an email from the YMCA with a link for the 3 day trial pass. The email says to print the form and bring it to the Y. So I did that. But when I got to the YMCA, I was confronted by a rude...

YMCA / Deceptive cancellation policy

Cantstandya on May 20, 2015
The contract says you have to give 30 days cancellation. What it doesn't say is they are going to charge you one more full month after the end of the month you have paid for when you turn in your cancellation request. If you give 30 days notice in the middle of a billing cycle, you...

Bridgeport Ymca / Staff professionalism

ispearing on May 14, 2015
I currently work at a school, and I applied for several jobs so I could work during the summer while I am off from my regular job. After being offered a summer camp position at The Bridgeport YMCA, and filling out all employment paperwork, I then discussed a preplanned vacation that I had...

YMCA / terrible and rude pool staff

anonymous earthling on Mar 28, 2015
The YMCA pool staff are terrible in the area that I live in. My children attended swimming lessons and I recently took them out because of rude pool staff (lifeguards and instructors). I don't know if it is the same at the YMCA where you live but my children came home with a story...

Cy - Creek Ymca / Not honoring date of contract termination

Kim sommerfield on Mar 23, 2015
Early November of 2014 I had to withdrawal my membership due to my physical illnesses & inability to attend the gym. I pointed out to the woman that I had only used my membership about 4 times & was wasting my money. I was also in need of future surgery that would not be done for a proud...

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