LA Fitness International
Reviews and Complaints

Negligence, Health Risks & Zero Accountability — Extremely Disappointed.

I was a member of LA Fitness at 1970 Eglinton Ave East, Toronto, and this is my honest review of how poorly I was treated.

Back in January, after using their jacuzzi, I experienced a severe allergic reaction. My $800 swimsuit was completely ruined — the fabric was eaten away. I lost 5 days of work because I physically couldn’t go due to the reaction on my skin.

Right after the incident, I ran to the front desk. The girl working there was kind and immediately shut down the pool and jacuzzi, hoping someone would follow up with me. Unfortunately, since it was a Sunday, no manager was available.

Days later, I contacted Alisha, the location’s General Manager. She told me to call between 9 a.m. and 6 p.m. — while I work full-time from 9 to 8 every weekday. Still, I took time off work to go in person and speak with her. She looked confused, promised a quick response, and then… nothing. No call. No email.

I continued reaching out, and again, I was asked to come in and speak with “a team member.” Why? I had already explained everything. After countless follow-ups and waiting patiently, I received a cold, copy-paste response saying that no compensation would be offered.

They claimed the chemicals were “within range.” But if that were true, I wouldn’t have had a visible allergic reaction. And my high-quality swimsuit wouldn’t have been destroyed.

On top of that, even just walking in to talk to a manager is counted as a check-in, and they used that against me as “proof” of facility usage — how is that fair?

I was left without answers, without support, without compensation — and without basic respect.

This is not a free facility. I was a paying member. But to receive this level of carelessness, unprofessionalism, and cold treatment when your health is at risk? Unacceptable.

I loved the classes. The Zumba instructors and yoga teachers were amazing and deserve recognition. But management? Completely unaccountable and dismissive. Maybe I was just unlucky with this location, but after this experience, I will never trust this company again.

Your health and time matter. Unfortunately, at this gym — they don’t.

I have been an LA Fitness member since I joined in Norwalk back in 2000s. I moved from Wilton to Stratford three years ago and joined Esporta/LA Fitness. I have been practicing Yoga since I was 16 years old. I am 66 years old now!
I was certified for many years starting in 1987 through 2001, I was married then and did not renew. Currentlly I am in a program to get my full certification that does not need renewal. Anyway, I have taken Sharron's classes on and off for a couple of years. Frankly, she is the worst teacher of Yoga I have ever had. She is gruff and does not have technique. She reads from a folder and loosely shows what you need to do, and her voice is deep and indistinguishable. In other words, one cannot make out what she is saying all the time. But she thinks she is the best Yoga teacher in the state (perhaps the country). At least a dozen times she has belittled the course I am taking which has half it online. The teachers are in India, and they watch you and correct. Also, you must go to seminars and workshops they hold in different states for a number of courses. The course work is intensive. But she thinks because she went to a school in Stratford, CT she is so much better. I studied in New York City in the 1980s. I will not argue with her on this account let her think whatever she likes.

Today took the cake. I have a new cell phone. I honestly don't know if it is turned off, on, or muted. I got a call in class said, "So sorry thought it was off.". Hung up on call and thought turned off. It wasn't and I got another call I then ran out the room. I never got a call in HER class before. This unfortunately was bad news. My brother had another heart attack and was in intensive care. I came back to the room, not even thinking, just so upset. She yells out, "You are rude! Is your phone off now? Not just muted.? You disrupted everyone here and you are inconsiderate." I said to her I would never be inconsiderate, and I thought the phone was off. She had a few people give me dirty looks. Which clearly indicates she was badmouthing me as I took the call outside.

This is not a Yoga professional. She doesn't live what she preaches (or reads from her book), no compassion. No CONSIDERATION. She didn't even think maybe that I had a new phone, or thought it was off. Just nasty, negative. A Yoga professional would have come over to me quietly and said something in a gentle way. And even if a few students protested, she/he would have assured them that it would be handled quietly and appropriately. Not yelling out as if I am five years old. Even in elementary school today a teacher couldn't embarrass a child!

I would not have done that to a student or a client in my business. I have never had a Yoga teacher be so gruff and rude. And again, from day one I noticed this in her, but would take her class when either I have not been on my practice for a day or two or could not get into a GOOD teacher's class.
I am sure I am not first to complain about Sharron M. I certainly will not be the last.

Even Paul who fills in at clubs who has a physical disability exemplifies the humanity, gentleness, and humility that a Yoga teacher should.
I know it is difficult to get instructors. But really? Queen Bee needs her bonnet to be stung.

In life things happen and today I had two calls, which were urgent mind you, that I did not expect. And I thought my new phone was off. In fact, when I came in at noon, I said to the man at front desk this is a new phone it will take me a minute to retrieve my information.

Needless to say I am not returning. Thankfully I am moving back to Norwalk in Spring. Great Yoga clubs with true Yoga professionals who live by the philosophy.

Both LA Fitness locations in Conyers and McDonough, GA are consistently in a filthy condition every morning when they open. With the different variations of the Covid arisen it would seem like your establishment would have a higher focus on cleanliness and germ/virus mitigation. I’ve been a loyal member of your fitness club for over 10years and I’m very disappointed in the lack of service that I’m receiving for the membership fees that I pay monthly.

The Chino location has its own specific parking lot and is not shared with anybody yet it's overrun by the surrounding church that completely takes up all of the members parking in the front and the rear of LA fitness. Christian is the manager through the week and on the weekends nobody is here to enforce or stand out there and make sure the church does not over run our parking lot. I just drove through there for 20 minutes and could not get a parking spot to go into work out for membership and I'm paying for for my wife in grandson. This really sucks

I joint this gym back in January and on the same month I called corporate to make a complain because they were closing the gym an hour before and I was not getting the trainer I contracted he was busy or he had others in front of me. So I cancel my membership not even a month into joining well LA fitness decided to charge me after I left over $700 dollars in charges for not going and not receiving any training. These people are crooks for real. I did talk to the manager Renato and he told me that he could not do anything and laugh is all he did.

LA Fitness was placing unauthorized charges to my credit card after two attempts to cancel the service. Here are the details;

In October 2021 I cancelled LA Fitness member membership ($24.99/month). About 5 months later I realized they kept charging me $24.99 per month. I went to their office (March 2022), they reimbursed me for five months, and I was told that they will stop charging, and my membership is cancelled.

I realized a few days ago (Apr 25 2023) that they kept charging my CC $24.99 per month. I did talk to them on Apr-29 2023. I was told that the account was "frozen" in March-22 which is different from closing it, and they can’t reimburse me.

My request to cancel the service and stop charging me was clear. The did reimburse me for 5 months. I have never used their services since the original cancellation in October 2021. The manager’s name was Diane from Broomall PA. I dop not know here last name.

When I meet the PT Director, he told me that I would have a meal plan, that my PT would show me how to use an app to measure calories, and that I would also have a list of exercises for the solo session.

My Training with PT began in December 2022. However, she missed nearly 3 weeks of class during the first month due to illness, and she subsequently neglected to mention this. (which I think have to check again). Also sometimes she wants to cancel the session, but she is telling me at 5:30 PM. We scheduled our session for 5:30 PM O_o. I didn't receive any of the things I mentioned above.

I paid for my PT $440 monthly. I am paying for nothing for the whole 4 months now for nothing.

I had an LA Fitness membership back when my father was still alive and canceled it when he passed in 2017. All of a sudden, I'm getting an alarming amount of phone calls from LA Fitness from various phone numbers and there's no one there when I pick up. This has been going on since January 2023 and the amount of phone calls has increased to the point of three calls within an hour this morning (March 9, 2023). This is made especially distressing by the fact I am reminded of my late father since LA Fitness was a place we went to together. This needs to stop. There is no way this is legal. I owe you nothing. I have no debt with LA Fitness.

The LA fitness in Downingtown PA has been closed for the past 10. days for a so-called remodel. It opened back up today. After going back to the facility today, it seems like all that was done was a new floor put in, and all the machines moved around. We still have 15 pieces of equipment on the floor with out of service notes on them, this is ridiculous, the aerobic equipment that works is all falling apart also. Will this gym ever get this fixed? We have 2 squat racks in this location, other smaller LA fitness in the area have 3 or 4 squat racks, these are always being used we've all complained to management about this but nothing changes. The other LA fitness clubs in the area all got some new equipment when their floor remodel was done, we are still using the same equipment that was here at the opening of the club. Does LA fitness not care about its members? Will anything ever improve at this club?

The Clearwater locations seem to have a poor history of maintaining the Pool, Spa & Suna, which results in these amenities, which we as member paid extra for. The failure or lack of concern with the Clearwater Management places a burden on all members who utilize these amenities. For example the East Bay location spa was down for over 3 months. The Missouri Ave location, South Largo, & Pam Harbour has also had it fair share of excessive down time.

multi emails are sent to [protected]@lafitness.com with ZERO response.

I cant understand why these Claerwater FL locations are not better managed, much like your Dallas Texas location, Indian polis Indian location & Cincinnati Ohio locations.

As of today, your Palm Harbour location Spa has been down for 4 days and now the Suna is down. The members inside the club joke about how bad it is and the reason for tis is due to the fact the GM fired the person who maintained the equipment, which now has a direct effect on us the paying members.

Hello all:

On January 16th, 2023, there’s was an incident that happen at your La Fitness Clifton location where we are pursuing legal action against your cooperation and Manager Darryl Burns.

On January 16, 2023, our son {Christian} was Jumped by a gang of hoodlums while spectating a dispute that occurred on the basketball court with his friend and the instigators. The gang of adults jumped by son which caused a laceration on his eyes and ears.

Upon Notifying Darryl of what just occurred he basically blamed by son for what happened. He didn’t provide any support whatsoever. The way he was acting, I personally believe he knew the perpetrator.

I have a complaint regarding the: College Park facility 6385 Old National Hwy

30349. The Pool has been out of service since December 23, 2022. I have called every week and there has been no progress. This week I have been told they are fixing it as we speak. I have been told that the last 4 days. Today I was told it is still out of service. The facility where the pool is, is filthy. The jacuzzi was down prior for about 2 weeks. There is always trash around the jacuzzi and

it needs to be repainted. I have been to other facilities in other states, and they are in much better condition.

Last year, the local LA Fitness "club" advertised they were splitting off from the LA Fitness brand due to a deserved, poor reputation. They charged me a duplicate enrollment fee to join this "new" gym. The name was never changed. They did subsequently replace the management and retained only one legacy "trainer." No refunds for the duplicate charges. I quit the local LA Fitness "club" due to all of the problems and poor treatment I and others had regularly received prior to the installation of the new and supposedly improved management team

I have been in constant pain for some time. The LA Fitness "club" is the only one near to me with a pool. I was having difficulty getting there as I still felt uncomfortable due to the past poor treatment. I thought "training" might help. I did not until recently learn the pain is likely a direct or indirect result of cancer.

A salesman who called himself "Jett" posed as a trainer to show the expected training that could be expected if one pays $230/month for 3 25 minutes sessions, that did not last that long for the majority of the sessions for which I was charged and actually did get — only two of those sessions were of the promised quality. The salesman tried to push me toward the legacy trainer. I balked and was told I could be allowed to try both trainers. I chose the new trainer who actually trained me on two occasions. The legacy trainer was angry and made it uncomfortable to be in the gym — for example glaring at me from across the room, walking too close when I was there or asking my trainer to talk with her before my sessions were done.

My trainer ended up quitting. The legacy trainer was still angry. I had to hear about the 5:30 not showing up, I had to count my own reps. "Training" consisted of putting a pin in one of the machines and walking away or talking while I was supposed to be getting "training." I was still getting charged and no one would address my complaint. I DROVE TO ANOTHER CITY to try to get the service I had already paid for that month. The trainer did not show up. Once again, numerous phone calls, texts and emails, except one, were ignored. I got a response that they could not help me but someone would contact me. Of course, no one did.

On the advice of two attorneys, I canceled the credit card I had since 1995 to great hardship to me and my legitimate creditors. Almost immediately I was bombarded with texts, phone calls and emails. Some of these are subtly threatening. Some offer "help" with billing. All that prior begging for help and nothing. They want my money and don't give a damn that I already paid for services I did not get. They froze my membership and continue to charge me for monthly future trainings. I am getting penalties put on my account.

I have emailed "leaders" with no response. Never once has anyone offered to address the fraudulent charges but the harassment over trying to get ahold of more of my money continues.

What I find a bit ironic is, that with the cancer, I may be spending some of my last moments on the planet being harassed and ripped off by a "health" club.

In 2017, I requested cancellation of membership from my account. At that point my friend was separated into her own account and I was no longer charged. Recently, I checked my bank account to see that there had been duplicate charges occurring since the reopening post Covid. I reached out to customer service and they sent me notice of cancellation but refuse to refund my account. I’m extremely frustrated and about to file a small claims in court. I have documentation in writing requesting the cancellation back in 2017. It was confirmed that there was a separation of membership at that point. I should not be charged for someone else’s fees

It is a scam.. been waiting over a year now for rewards from family members whom have joined under me..

First it took multiple attempts to reach anyone and then LA Fitness gives me excuses that it was not done properly when the members joined. Even though the process was followed as per their on-line referral program...They then promise to provide you with items to which you rewards would account for but tell me its on back-order with no lead times.. Still waiting 6 months from that point and no further response from additional Inquiries.