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LA Fitness International Complaints & Reviews

LA Fitness International / personal training

Aesyle on Jan 7, 2019

I was told when I signed up that I could essentially pause the payment or change the due date at any given time. I was in the hospital so I tried to call in enough time (little over a week) prior to payment coming out for both the gym and training sessions. 2 days later I still had not...

LA Fitness International / personal training sessions

Olivia F on Dec 4, 2018

I signed up for 6-months of personal training sessions. I paid $252.00 per monthly (totaling $1, 512.00) which worked out to be 1 session a week, plus 2 bonus sessions. I was placed with a trainer who was able to help with mobility issues, so going to another random, inexperienced trainer...

LA Fitness International / kids klub closing after multiple complaints

Beski5 on Oct 30, 2018

I have been a member at the Kitchener location for 20 plus years. Even before it turned into an LA Fitness, when it was Family Fitness. I've been taking my son to the kids club for 7 years. In that time they have had multiple changeovers with staff, none of the toys have ever been replaced...

LA Fitness International / canceling process

Jamshid2 on Oct 15, 2018

this is the worst experience i had with a company in my life. upon registration, the process is normal and you may register and provide the credit to be debited. but as you ask for registration, there is a process not to process your request. you need to enter in to your account, print a...

LA Fitness International / miami gardens, fl location discriminate

Nydia Ortega on Oct 14, 2018

I am very disgusted with the continuos treatments at the Miami Gardens location. Months ago friend of mine were been discriminated due to color. They filled a complaint and nothing. Today as a team we reserved the raquetball court. We were wearing Zumba shoes, ballroom shoes, jazz shoe...

LA Fitness International / personal training

Rosetta68 on Oct 5, 2018

To whom it may concern . Last week around aug 28 I signed for personal training at your broadview il facility. I was already for silver sneaker. I feel like the person was rushing me into the contract with me and became very confused and kept telling him that I thought that my husband not...

LA Fitness International / staff is not responding and not answering back

Hussain Khoja on Oct 3, 2018

I go to LA Fitness in Glenview IL and i am a member there since 2015. I also made my cousins join the club and the sales rep Syed and Operations manager mark said I'll get 1000 points to redeem my stainless steel water bottle but now they don't answer my phone they don't respond and...

LA Fitness International / hot tub (east-west conn branch)

starliteste on Sep 18, 2018

I visit your facility approximately once a week. Three weeks ago, however, I got an infection from your hot tub. My daughter had warned me about this almost a year ago. Unfortunately, I brushed it off and ask the people at the front desk to please clean. I have a doctors appointment for thi...

LA Fitness Duluth HWY / zumba class fawn coats

jfitzwill1 on Sep 14, 2018

This is in regards to class that took place on 9/13 approx 06:50 P.M. The instructor has a group of friends who come randomly, they always bully people who want to participate in the front, this one particular friend Julianna made fun of a woman and talked about her with other people in...

LA Fitness International / landscaping and manger

Latherio101 on Sep 12, 2018

Hi I am writing this email to voice my concern over the main manager at the fm 529 and Barker cypress. (The one who handles all membership cancellations). I was expressing my concern over tress that were hanging over the main exit to LA Fitness. Trees that hang low enough that can scratch...

LA Fitness International / charging membership when it is cancelled

Anirban Bhaumik on Sep 2, 2018

I had cancelled my membership on 29th Nov 2017 with LA Fitness. Here are the details: Cancellation  date: 11/29/2017 Customer #: 27014147 Membership Barcode #: K4010230 Member Name: Anirban Bhaumik Member Mobile : 224 413 7260 Final Billing Date: 11/25/2017  This membership was supposed to expire on...

LA Fitness / service corporate management

customer829 on Aug 28, 2018

I just received a call from LA Fitness that they could not process my payment/it was 3 months past due + charging now late fee, HELLO my account was CANCELLED over a year ago and LA fitness said it was not it was put on a freeze and has for 1 YEAR NOW being charging me a 10.00 freeze hold...

LA Fitness Queens location / cancelling classes without notifying members

Kate Gopaul on Aug 25, 2018

The LA Fitness Queens, Howard Beach location management is disorganized and unprofessional. On numerous occation has class been cancelled and there is no awareness wahtsoever; LA Fitness employees are clueless that even when you call the facility to get information, you are kept on hold...

LA Fitness International / gym equipment broken constantly

pkeith43 on Aug 25, 2018

I use the location in port jefferson new york. I use the star trac ellipticals everytime i work out. Nine time out of ten there is some sort of issue with one or more of the units i choose. I have reported issue on three occasions. Most of the time i just pick another unit. Usually either...

LA Fitness International / facility maintenance

Jeremy54375 on Aug 22, 2018

Filthy disgusting changerooms and bathrooms - For months sludge and grime has been building up on counters, around water taps etc. I brought this to the attention of 3 different staff members over the course of 2 weeks. Nothing was done about it. I finally spoke to manager Ryan Maleganea...

LA Fitness International / cancel and refund membership fee

joohyunpark on Jul 23, 2018

Mississauga, Ontario [ LA Fitness] L5L 5Y3 Dear those who is in concern with LA Fitness, Warm greetings from South Korea. My name is Joo Hyun Park, and my membership barcode is QRKX3K6PJCH, for your reference. *mobile (before) 905-617-7919 I am sending this e-mail to ask you to refund my...

LA Fitness International / changing my bank account 1 year after I visited

Adrian_Hm on Jul 6, 2018

La fitness have over charged me before, but this time my bank account got charged 1 year after I left the USA and LA FItness. I am clearly in no contact or buisness with them since do not live in USA or near a LA fitness. I have tried to reach out and clear up why I am beeing charged, but...

LA Fitness International / refund fee

Amandine F. on Jul 3, 2018

Good morning, I joined LA Fitness back in January in Rock Hill, SC. I signed up for personal training for one year. In May, I found out that my work visa was not renewed and I had to leave the country for a couple of months. I stopped working on May 17th. On June 7th, I went to the gym to...

LA Fitness / membership services (lack of)

ShawnSpringer on Jun 19, 2018

We have been founding members of LA Fitness since they bought out our local fitness club. For the past 4 years our son has been away at College and unable to use his membership. However, expecting he would want to use his membership once college was over, we maintained his membership and...

LA Fitness International / member service

Mark0131 on Jun 19, 2018

Today at approximately 8:10 pm I went into the main entrance and scanned my bar code to get inside the gym in Huntington Park California. I have taken my friends to try it out and 2 out of 5 had signed up (customers) and the girl in the front desk advised me not to bring anymore people and...