My father has always been billed in the same manner at our local Golds though this month May 2025, they billed an old card on file - when I'd used to pay my own account, he swapped it to divest the burden yet they won't reimburse the amount they took from the wrong card. This has never happened and simply getting in touch has been difficult when this seems to be a painful experience. At the same note, my father got a new card when he was apparently scammed that same week so I would like to resolve this ASAP. Nothing has been returned to me and golds is not responsible. Please have someone contact us. Thanks.
Claimed loss: Payment for silver sneakers plan was billed under wrong card. Want reimbursed funds. Resolve NOW.
Desired outcome: Refund for incorrect billing
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We had to go into golds, have my card for my shakes, etc no longer allowed as mow I have to bring cash so my father's card stays the only thing billed. I want to bring to attention that no authority,action should have been permitted and his card that week got hacked which was why the number was near zero . We fixed that, he got a new card and to not contact us directly regarding that right away is a stunt I find very horribly committed to on your end when none of this has EVER happened before. I would prefer you not be the case wkth any gyms as whatever the I.T department is being gutted to represent may as well be controversial in of itself. I am not at all ready to sympathetically hand over a thank you until someone gets in connection to admit this grievance was simply human error and circumstances were against both parties. Nothing more. Thank you.