CB Fitness Centers and Gyms ABC Financial Services Golds gym membership billing card on file, incorrect.

ABC Financial Services Reviews and Complaints

ABC Financial Services review: Golds gym membership billing card on file, incorrect. ( 1 comment)

KayDee26 of US

May 14, 2025 6:51 pm EDT

Verified customer

Review updated: May 15, 2025

Replied

Featured review

My father has always been billed in the same manner at our local Golds though this month May 2025, they billed an old card on file - when I'd used to pay my own account, he swapped it to divest the burden yet they won't reimburse the amount they took from the wrong card. This has never happened and simply getting in touch has been difficult when this seems to be a painful experience. At the same note, my father got a new card when he was apparently scammed that same week so I would like to resolve this ASAP. Nothing has been returned to me and golds is not responsible. Please have someone contact us. Thanks.

Claimed loss: Payment for silver sneakers plan was billed under wrong card. Want reimbursed funds. Resolve NOW.

Desired outcome: Refund for incorrect billing

Confidential Information Hidden: This section contains confidential information visible to verified ABC Financial Services representatives only. If you are affiliated with ABC Financial Services, please claim your business to access these details.

ABC Financial Services response

May 30, 2025 1:40 pm EDT

ABC Financial Services customer support contacts

Phone numbers

+1 (800) 622-6290

+1 (800) 551-9733

Address

8320 Hwy 107, Sherwood, AR, 72120, US

Website

www.abcfinancial.com

File a complaint Write a review

View all ABC Financial Services contacts

Hello,

We regret to hear your recent experience with ABC Fitness was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly. Please email me at membersupport@abcfitness.com your 10-digit agreement number or the home phone number to review your account.

We had to go into golds, have my card for my shakes, etc no longer allowed as mow I have to bring cash so my father's card stays the only thing billed. I want to bring to attention that no authority,action should have been permitted and his card that week got hacked which was why the number was near zero . We fixed that, he got a new card and to not contact us directly regarding that right away is a stunt I find very horribly committed to on your end when none of this has EVER happened before. I would prefer you not be the case wkth any gyms as whatever the I.T department is being gutted to represent may as well be controversial in of itself. I am not at all ready to sympathetically hand over a thank you until someone gets in connection to admit this grievance was simply human error and circumstances were against both parties. Nothing more. Thank you.