Zumba
Reviews and Complaints

My membership was cancelled due to non payment- my bank had done a chargeback which I never knew anything about. I was unaware there was an issue until I received notice that my membership of 3 years has been cancelled. I emailed as soon as I received notice, I offered my debit card details to take payment but was told they would have to speak with me. I'm in China (expensive call charges) and asked why we couldn't just resolve by email, they were adamant we couldn't. They offered to call me but said they couldn't get through (nobody else has an issue calling me here?!). Now I have emailed 3 times asking for a resolution and I have received no reply so I will assume they are so successful that 1 membership fee doesn't mean anything to them. I won't use the Zumba brand anymore and will teach using my Clubbercise qualification instead. Any new instructors looking for an ETM career would be advised to think about whether you want costly membership for nothing.

I signed up for Zumba instructor training and paid the fee upfront on Sun, May 7, 10:30 AM. I received an email confirmation. The email doesn't say how long I have to complete the training so I thought it was unlimited. I injured myself and needed to cancel. I called, left VM's, emailed [protected]@zumba.com and finally received a confirmation email with an incident #. I waited on hold with Zumba.com for over 2.5 hours, then when reaching an agent was informed there were no cancellation agents available to cancel my membership. I was then billed an additional $43.96 after 6 weeks. When I signed up I received an email from the local ZIn instructor assigned to me stating I had 2 months to finish training and to hurry up! I have now been charged the initial fee and an additional $43.97 as an automatic deduction after only 6 weeks. I was told by customer service I'll be charged every month for $43.97 until I complete the training. This is after I wrote via email to cancel the training and left VMail messages and called and reached a live agent who promised to transfer me but hung up on me instead. I was promised a call back each time. I will be charged every month until I finish the training. I've attempted to cancel it by email, by phone and by using the help feature on the website where you may leave a written message. I can't stop the charges. My bank has suggested I put in a fraud report and cancel my card. The customer service is nearly non-existent and emails after signing up give no uselful info except how to start. No time limitations mentioned except on the website in an obscure location at the bottom of the sign up page, in smaller print than the rest of the page. It disappears when you click on the Sign up button. I have contacted the State of Hawaii Attorney General's Office, Anne E. Lopez to report my issue with Zumba.com.

So, I gotta say, I was pretty disappointed with my experience ordering from Zumba.com. First off, they hit me with a "handling fee" to process my order, which seemed a little sketchy to me. Then, it took a whopping three weeks for my order to arrive - and when it finally did, the box was all busted up and some of the items were missing. Like, seriously? And get this - the box wasn't even sealed! What kind of operation are they running over there?

To make matters worse, I couldn't even get a live person on the phone to help me out. And when I tried to contact them through their website, the response time was abysmal. I mean, come on, Zumba - if you're gonna charge people for shipping, you should at least make sure the package gets to them in one piece. And don't even get me started on the fact that I paid for FedEx ground shipping, but the package ended up in my mailbox (which only the USPS can unlock). What a joke.

All in all, I wouldn't recommend ordering from Zumba.com. The handling fee is a ripoff, the shipping is a mess, and their customer service leaves a lot to be desired. Save yourself the hassle and find a different place to get your dance workout gear.

I gotta say, my experience with Zumba has been a bit of a rollercoaster. At first, I was super impressed with the B1 training and the ZES instructors. They really know how to sell the product, ya know? But once the training was over, I felt like I was left to fend for myself. Some lucky folks get hired right away by gyms, but for the rest of us, it's a struggle.

And don't even get me started on trying to cancel your membership. I had to do it because of some pesky foot injuries, and let me tell you, it was a nightmare. First, I tried calling and the call just straight up dropped. Then, when I finally got through, the operators were always "busy" or had some other excuse. It took me a whole month to finally cancel it, and I couldn't teach anymore in the meantime.

Honestly, it feels like a bit of a scam. But hey, maybe that's just me.

I used to go to Dan Whiston's Zumba class in Blackpool, Lancs UK and I was really into it. But this year, things started to get weird. Dan was acting all unprofessional and inappropriate towards me. I was not feeling good about it, so I wrote him a letter telling him how I felt. But instead of being cool about it, he went and humiliated me on social media. I was so bummed out. I mean, I had traveled all the way from 200 miles away just to go to his class.

As a licensed Zumba instructor, Dan should know better than to act like that towards his students. It's just not cool. I wouldn't recommend anyone to go to his class, especially if you're a woman. It's just not worth it. There are plenty of other Zumba classes out there that are way more fun and way less creepy. So yeah, if you're looking for a good Zumba class, I would definitely recommend checking out some other options.

I gotta say, I'm a huge fan of Zumba. Been shakin' my hips in their classes for a solid 7 years now. So when I heard they had a course to become an instructor, I was all over it like a cheap suit. I forked over the 400 clams and made the trek to Montreal for a day of intense training.

Now, here's where things get a little hairy. Turns out, if you don't sign up for their ZIN thingy, which costs 50 bucks a month, you lose your certification. That's right, folks. You pay for the course, you do the work, but if you don't keep coughin' up the dough, you lose your certification faster than a toupee in a hurricane.

It's like if you went to college and got a degree, but then had to pay a monthly fee to keep it. I mean, come on, Zumba. I love ya, but that's a bit of a low blow.

Zumba is a great way to get your body moving and have fun at the same time. The website, zumba.com, is a great resource for finding classes and instructors near you. The classes are high-energy and the music is always upbeat. You'll be sweating and dancing in no time!

One thing to be aware of, however, is the zumbashop.ca website. While they do have some great sale items, be cautious when purchasing. There are no exchanges or returns for sale items, even if they are defective. I learned this the hard way when I purchased a pair of cargo pants that were sized incorrectly. The sizing was off from the site's size chart, which made it difficult for me to select the right size. Now, I'm stuck with pants that don't fit and can't be returned or exchanged.

Even if you're purchasing regular priced items, be aware that the site does not provide exchanges. You must return the item at your own expense and will only be refunded for regular priced items. You'll still have to pay the original shipping fees, which can be quite high. Domestic shipping can also be slow, so be sure to plan accordingly.

Overall, Zumba is a great way to get in shape and have fun doing it. Just be cautious when purchasing from zumbashop.ca and be aware of their return policy.

When I made the decision to stop being a Zumba instructor, I thought it would be a simple process to cancel my membership. I sent an email to Zumba to let them know that I was no longer an instructor and that I wanted to terminate my membership. However, I was surprised and frustrated when they told me that I couldn't cancel my membership until I spoke to a representative over the phone. I mean, seriously? I had been an instructor for 9 years and they couldn't just let me cancel my membership through email?

To make matters worse, Zumba never acknowledged my loyalty and tenure as an instructor. I mean, come on, a little recognition would have been nice. It's not like I was just starting out. I had been a dedicated instructor for almost a decade.

Despite my frustration with Zumba's customer service, I have to say that I loved teaching my classes and interacting with my participants. Zumba is a great workout that combines dance and fitness, and it's a lot of fun. I always looked forward to my classes and seeing my participants' smiling faces.

In the end, I decided to take matters into my own hands and called Visa to let them know that Zumba was not allowed to take any more money from me. That seemed to do the trick and ended things pretty quickly.

Overall, I have mixed feelings about Zumba. While I loved teaching my classes and the workout itself, I was disappointed with their customer service and lack of recognition for my years of service as an instructor. If you're thinking about becoming a Zumba instructor or taking a class, just be aware that their customer service may not be up to par.

So, I recently tried out Zumba and let me tell you, it was a blast! The music was bumpin' and the moves were so much fun. I was sweating like crazy, but I didn't even care because I was having such a good time. The instructor was super energetic and kept us all motivated throughout the entire class.

I decided to check out their website, zumba.com, to see what other classes they had to offer. I was a little disappointed to see that some of the classes I was interested in were on back order. I called their customer service line and was put on hold for what felt like forever. But when I finally got through, the representative was really nice and apologized for the wait.

Unfortunately, they couldn't change my order to substitute the back ordered item for something else that was in stock. I was a little frustrated, but I figured I could just wait for it to come back in stock. The real issue came when I received the other item I had ordered, which was on sale. I had ordered a medium size, but it was more like an extra small. I called customer service again to see if I could exchange it for a larger size, but they told me that they don't accept returns on sale items.

I was pretty upset about this, especially since all I wanted was a larger size. They told me I would have to order it separately and keep the small size. I felt like I was being ripped off! It seems like such a simple fix to just change the size, even if they charged me for shipping. But apparently, that's just their policy.

Overall, I loved the Zumba class I attended, but I was disappointed with my experience on their website. The customer service was friendly, but the policies regarding returns and exchanges on sale items seem a little unethical. I hope they can improve this in the future.

I've been trying to cancel my membership with Zumba for a while now, but it seems like they just won't let me go! I've taken my card off the website, but they still managed to charge me. It's frustrating because I don't have the time to wait on hold for hours just to speak to someone. I've tried calling several times, but it's always the same story. I get directed to the "membership department," and then I have to wait forever just to speak to someone.

When I finally do get through, I ask them to send me to someone directly because I don't want to wait on hold for so long. But they tell me that the wait is so long because "there are so many other people trying to cancel their membership." Hmm, that seems fishy to me. Are there really that many people canceling every time I call? It feels like either they're lying and this is a scam, or their program is just so bad that everyone wants out.

Right now, I'm on hold again, waiting to see how long it takes for them to answer. I'm really upset about this whole situation. It's like they don't care about their customers at all. All I want is to cancel my membership, but they're making it so difficult. I wouldn't recommend Zumba to anyone based on my experience.

So, I gotta tell ya, I used to go to this Zumba thing on the reg. It was all good, until I started going to this one class in Blackpool with some dude named Dan Whiston. At first, it was all cool, but then he started acting all weird towards me. I ain't gonna go into details, but let's just say it wasn't pretty.

So, I did what any self-respecting person would do and wrote about it on my blog and in some reviews. Next thing I know, this Dan guy's lawyers are all up in my business, trying to get me to take down what I wrote. But I ain't no pushover, so I stood my ground.

And you know what? He eventually backed down. 'Cause he knows I ain't lying. I even offered to talk it out like adults, but he wasn't having it. So, I'm just glad I can finally breathe easy and not have to deal with his drama anymore.

But let me tell you, I ain't never gonna trust a Z-lister again. It's a shame, 'cause I used to love going to Zumba. But now, I wouldn't recommend his classes to anyone. No one deserves to go through what I went through.

So, I became an instructor for Zumba and signed up for Zin and all that jazz. During COVID, I asked to suspend my account on Zin due to medical reasons. I was told that if I cancel my Zin, I wouldn't have access to anything, and they meant it. Even though I paid over $500.00 for different Zumba Instructor licensing, I can't even access my account on ZIN to view my basic Zumba class or anything. This is ridiculous! After making them richer, they are crippling me because I can't keep paying the mere $39.95 per month. They offer you $10.00 per month, but you still can't access anything, so what's the point? I do love Zumba, but this has turned me off because I feel the company is totally greedy and is taking their instructors for granted as if money just drops from the trees. Please research before signing up for Zumba. To be honest, YouTube is cheaper. This is my experience and opinion.

To who it may concern one of your aqua Zumba instructors by the name of Claire Freeman was verbally abusive towards me on a social media site. She proceeded to say the following: “Claire

replied to your comment: Unless it's

aimed at you and then you'd

probably say it's racist 😏.” This to me and many other black people was deemed as a racist comment with vile undertones along with being a dog whistle type comment. In 2023 it is utterly unacceptable that people are saying things like this. Especially when they claim to be a Zumba instructor which originated in Brazil and the dance style has a deep and rich history in afro Brazil. I would like to see at best Claire freeman removed from your organisation and at the very least a publicly apology. If not I will gladly take this to social media and allow Twitter to do its job.

Kind regards

Bella Neil

My 3 friends and myself have been attending a Zumba class for a few years now but over the years the instructor has had a few arguments over her autistic daughter being present and falling out with my friends daughter therefore the relationship has begun to slide but we have still attended classes where possible last night Thursday 2/2/23 words were had over her not booking some people on Fitjam 24 and as a result she has now banned us from classes but she has used the excuse that we are not doing all the dances and are being disrespectful but as she never ask’s before class if anyone has any injuries or illnesses how does she know what we can and can not do. Is this banning of class something she can do and should she not be asking before class about injuries etc I can provide her details if necessary

I requested that Zumba cancel my membership because I have cancer but they still put the payment through. When I finally got to speak to customer service they said that they could cancel the next payment but not offer a refund. It took two weeks of emailing and calling for them to finally agree to refund the money. They did so however they refunded me the money less one month saying that I had access to the account. I explained that I am going through chemotherapy and therefore unable to use the account which they had failed to cancel. I tried to cancel the payment but nobody responded to my emails. And the payment went through after you tried again 7 days later.

Furthermore the deduction for 1 month is USD 19.91 (239/12) and AUD 29.50. So you are still AUD 33 short and that is too much to be fix charges.

This is the most appalling experience I have ever had and your organizations compassion is below humanity’s standard.

How can I use my account when I have cancer? It doesn’t matter how poorly Zumba treated me leaving me without any money for two weeks because I couldn’t get a response from their customer service team.

Good day

One of your zumba instructors called me and put up a big scene about me giving classes at my gym however I have a qualified zumba instructor giving the classes. She was utterly unprofessional! And I would like the matter resolved. She should not be allowed to call other gyms and speak to them like she did!
She is apparently another instructor in the same town. However it is very unprofessional to do what she did and speak to a gym owner like she did! I am very upset

I have called, emailed, complained, called, emailed, reported you to CAPITAL ONE multiple times that you are charging me $35 a month and I am not nor have I taught zumba in YEARS. I am emailing BBB today to file this complaint against you..

If I can get enough people to join me we will sue you collectively. This is bullcrap and you guys know it.. I'm so fed up..

Thank you,
Danielle Britt
[protected]
[protected]@gmail.com

I sent them an email asking for them to cancel my subscription because I have not been working and I felt like I was just wasted money on something that was not use it they gave me hell to cancel it kept trying to offer other things we stayed on the phone a very long time just for me to keep telling them no I do not want another offer please cancel my subscription she told me then I was still be charged just to cancel my subscription for the 39 99 it makes sense to me so I called and spoke with a so-called supervisor and I let him know that their email said that if I cancel before the 21st of the month that my card will not be charged because my original draft date is the 30th of every month so after about 10 minutes on the phone with him he finally said that he cancel it I get my bank account notification fan that Zilla charge me the 39 99 so they charge me anyway after saying that they canceled it so that I would not be charged then they charge me 18th of September instead of the 30th and this is after I've called and cancelled it they refused to stop taking money out of my account for something I have not even put to use one time they need to be shut down

So I contacted the manager to buy a make up palette which it has clearly said I have ordered it she tells me I haven't paid for it I want this make up palette but I feel like she's not taking me seriously an doesn't want to help me get the make up palette I'm very upset and I want something to be done. Here's her number she's the manager +234 803 362 3759 and I do feel she doesn't know what she's doing because she wouldn't even update her website.

Good day.

I know Zumba as an energetic way of getting and keeping fit, it is an organization with an impeccable corporate image. Many ladies that I know are affiliated with the brand and are true brand ambassadors.

I was dumbstruck when I saw the public image of Mansoor Galant that is on social media and was deeply disgraced and disgusted by his profile. This person is causing irreparable damage to the brand with images of a male in crossdress makeup and long hair fitting a lady.

You should be ashamed that a managerial level representative, whom clearly lost his interest in the brand, publicly disgrace the purest of pure brands in fitness realms.

If the person cannot bear the image the brand is known for, you need to remove him and replaced him with a reputable individual that is a purist when carrying the public image of Zumba.