Complaints & Reviews


I said I did NOT want auto-renewal on my membership. I also asked front desk staff 3 times when my membership needed to be renewed, & all they would say is "You have plenty of time, enjoy your workout." Gold's auto-renewed my annual membership a couple days ago anyway. It's a gym membership, not a heart transplant, they can change it to a monthly membership like I asked. I further explained to one of the managers at a Gold's location that I may need to move to another city, & that is the reason I need to switch to monthly until I find out which city I will be living in. Additionally, the link sent to me to cancel auto-renewal does not work; all it says is 'Oops! An unexpected error has occurred." Very disappointed in how Gold's does business.


Gold's Gym

[Resolved] rude staff

Dears, Hope this mail finds you well. Sending this complaint as we were really shocked by the very strange...

inquiring about collections information

I contacted my local Gold's Gym for the collections information that is needed to proceed with...

involvement of staff in theft

Yesterday on 16th January between 8:00 pm to 9:00Pm someone stolen my cell phone inside from the gold gym...

Calgary Fitness Centers

customer service

Thousand Oaks, CA, Golds Gym has communication problems with costumers. I would like to report Nicole Gooch...

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overall service

Dec. 30 2019, Incident: There is just no one you can trust out there in golds gym. They Bluntly lie to you...

Gold's Gym


On Friday December 27th I attended the gym for a typical workout around 9:00 am. I always begin my workout...

Gold's Gym

the manager lies to protect her staff and calls a customer a liar

This is aboutMaria Weider Manager of Golds Gym on Fairview Road, Asheville NC . When my daughter signed up...

they did not give me a guest pass and let me in

I went to this location 1180 Thorpe Ln, San Marcos, TX 78666 gold's gym club to try the club as I am deciding...

hot tub

Hot tub and pool was cleaned roughly 2 months ago. Since then the hot tub looks worse than it did before it...

Gold's Gym

bad and horrific business partner

Hello; I would Like to post a huge complaint to one of the owners in Gold's gym amman - Jordan 🇯🇴. I was in...

how can I transfer my membership to someone?

Hi! I just want to ask on how can i transfer my gold's gym membership to somebody else?

i don't want to be a member of the club and i'm already fully paid for a year.

We also now have a free gym at the office, so instead of wasting my money to thin air, i'd like to share it to others for them to experience the club.

I hope for your consideration on this inquiry.

Thank you so much!

customer service

This is regarding the lack of customer service at the Gold's Gym in Glendale, CA. They lack sincere care...

bad trainer

Dear receiver
Warm greetings
I am along with group of friends enjoying your gym membership at Vashi location
Along with personal training from uninterrupted 4 years
Since past 3 months I am facing the problem of planter fascia ( bone enhancement in feet )
Same problem was introduced to my personal trainer mr Sumit chari
Also request was placed to change my personal trainer due to non suitability of his training
But al my effort died in vein in front of rigid approach of trainer and his associates
Vikas Kumar
Vashi, Navi Mumbai, India

over charging on my account despite early notice

I like to register my complaint to your office for Golds Gym, Ashburn, VA location. I have been dealing with Ryan Sill, the manager for a month on my account which has been charged wrongly. I met with him personally, he accepted the negligence of the Gym but now not responding me. He never returns my call. I am getting very upset and frustrated the way you people are treating me. I have the records to support my case. If my matter does not get resolved soon I am going on social media on your website, local Facebook group, Twitter account, local NextDoor neighbor application and warn people and share this story with local people so nobody dare to think about Golds Gym. I will not stop here and will report to BBB, your Head quarter and may be a news media so people know about your dealings. It is my hard earn money and will not let it go like this. You have one week to refund my money.

Shahid Chaudhry

membership scam!

What's a good gym in calgary? Not sure how they did it but apparently I can't leave a review on...

Calgary Fitness Centers


I moved from Arlington, VA on East Coast USA in 2015 to Hermiston, OR on West Coast USA & requested Golds Gym to put my membership on hold. Since then I have received double billings for $20.00 twice a month on top of the 15.99 twice a month & they never put it on hold. I am single & theres no excuse for 2 membership payments. Now that the credit card company credit the money back to my account, they sent me to collections on illegal charges that don't belong & on an account that was supposed to be on hold.

$9.99 deducted out of account for 14-18 months

I rarely check my bank statement. I get my disability check once a month and all deductions pretty much have...


Hello, my Name is :
Nana Tobias

Member ID: [protected]
I have been Gold's gym member on and off since 2013. I signed back this summer and I was pretty happy with staff and my personal trainer. Then I needed to put freeze on my account for 2 months and I came and signed all documents and I thought I was good until I found out that I was good only for one month. I might have circulated by mistake one month, but both me and my trainer knew that it has to be for 2 month. Now I have bill for personal training and month of September that I can't attend and it seems that no one can fix anything.
I will cancel my membership and will never join this gym and will make sure that everyone in military community knows that Gold's gym is like trap. They just don't want to work with their customers.

money stolen from my locker

On 28/09/2019 i went to the gym to workout and like every other day i put my bag, which had my wallet inside...

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