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ABC Financial Services
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ABC Financial Services
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107 complaints
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1:41 pm
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ABC Financial Services - Charges after an account was closed.

In Nov/Dec, 2020, I walked into the gym and gave notice to terminate my contract at the gym(Anytime Fitness), which gave them a 60 day notice.

I received a final receipt showing January 6th, 2022 as the final day, with a final balance of $32.09.

When January 6th, 2022 arrived, I was erroneously billed $64.18, twice the amount due.

I called and got nowhere with "Member Services", so I contacted my bank, showed them the receipt I had, and the over-payment of $32.09 returned.

February, 2022, they again attempted to charge me again, $64.18, but only got $32.09.

They took $32.09 fraudulently, and when contacted, refuse to give basic details; including refusal to Identify corporate location or any managers I've talk too or those supposedly calling me back.

I've canceled my bank card to protect myself from further unauthorized debits from my bank.

Desired outcome: Refund of over-payment

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2:46 pm
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ABC Financial Services - Anytime Fitness Lantana, TX Cancellation

On May 21, 2021 (after my initial 18 month membership was complete) I contacted my gym via text that I needed to cancel my membership. I texted them as that is the only way they ever communicated with me with the exception of an email with the contract in it when first signing up.

After not hearing a response, I contacted them again on 6/2/2021.

Still nothing, so I contacted again on 6/22/2021 and noted that I'm still being charged monthly.

On August 30, 2021 I finally got around to calling the gym to see what's up. They told me all contracts are handled by the billing company and I can only cancel through them.
I called immediately that day and told them I wanted to cancel. The conversation then went to that there is a 30 day period and I'd be charged one more month (now another month on top of the extra two months I've been charged). I asked if it could be waived seeing as I did try to cancel and they said no. I then said I'd take care of it with my gym then about the waiver. But, as far as I was concerned I had completed my cancellation, and was relegated to the fact that it wasn't worth my time to pursue another $44.

I noticed another charge come in September, 2021 which I knew what it was for. Then in October, 2021 I saw another charge, but couldn't remember if that was the final month and I was busy so never pursued. Then another in November, 2021.

Now I decided to pursue this and filed chargebacks with my credit card company for now December and November.

I then received an email from ABC financial stating that my membership was behind and needed to pay. I called them and explained to them what was going on. They are trying to tell me that when I called to cancel, that I really didn't cancel (or that was their understanding?). I said that's a bunch of crazy and went over all my texts, calls, etc. How would a sane person think that I didn't want to cancel when I called in to cancel in the first place?

Anyway, I emailed them a bunch of times even asking for supervisor to no avail, and am now here. Next will be Consumer Affairs, TX AG, and BBB.

The way they handle complaints on the other sites is to please call them - which is circular.

Desired outcome: Accept cancellation and I won't chargeback October, 2021 charges.

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1:37 pm
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ABC Financial Services - Debt

I started my membership at Planet Fitness in the summer of 2021, finally school came and was ready to cancel my membership. I have tried numerous times to cancel my membership via several methods but your system refused me and makes it nearly impossible to cancel. I even stopped using the debit card that was used for the membership but you continued to...

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6:50 pm
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ABC Financial Services - I need to cancel my membership

I cancelled my gym membership from Anytime Fitness Colorado Springs 2 months ago and am still being charged the membership fee. I called the gym directly and the manager/owner informed me that I was no longer in his system and he gave me the customer service for ABC to call. When I called, customer service stated that they had no indication that I had cancelled and told me to mail a request. At this point I don't even care about getting a refund, I just want it cancelled before it pulls from my account again. There has to be an easier way.

Desired outcome: Cancel my account

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9:12 am
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ABC Financial Services - Scam Artists

Before moving 1500 miles away I stopped into my gym to pay off my membership and ends my auto renewal. I was told to wait and see if my new area had any gyms and that if I did, I could cancel my membership there if I wanted, and if not - I could call back to my gym and they can cancel for me then. Instead.. The new local gym said they couldn't help me with account issues and my formerly local gym ignored my call back requests and emails for 2 years! Complete radio silence. Now that my card was canceled due to unrelated fraud, I'm the best friend of ABC financial getting a call everyday. Glad everyone learned to use the phone once the money dried up

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3:32 pm
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ABC Financial Services - Boxing gym membership

We signed our son up for boxing lessons, on a "month to month" plan. We did not commit to anything long term. Our son soon lost interest, we have tried to cancel our business. The boxing club was no help, only referred us to ABCfinancial, claiming that they "handle all of that". We called customer service to cancel, first the lady told us we weren't a member then we finally figured out they had it in our sons name. All to be told we have to send a cancellation request in writing before we can "cancel" so we are being charged for services we do not use until we hear back via mail? We have no idea? It's a rip off!

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4:44 pm
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ABC Financial Services - Golds gym membership

ABC financial charged me my monthly Golds Gym Membership fee for April and May of 2020 when the gym was closed due to the COVID-19 Pandemic. I am refusing to pay these charges and I canceled with them via phone in May. My contract with them was up in 2019 and I never signed another so I am also not locked into payments with them. It's unethical to charge someone when a gym is closed for a pandemic.

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7:23 am

ABC Financial Services - Fit lab membership cancellation, merrimack, nh

Last month I cancelled my membership with fit lab in Merrimack, NH but This month I got billed again. Please correct this. I threw my membership card away. this Is Douglas VanBlarcom. 3 Mountain Ash Lane. apt 253 Goffstown, NH 03045 Thank you for your help.

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5:10 am
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ABC Financial Services - Your travel policy during this time

Hi, my name is Carolyn and I am wondering what is your policy for your employees that travel? There are several states that have declared a State of Emergency New York, California, Florida, Kentucky and Arkansas ect. I pray and hope that you take your employees and whomever they come in contact with under the utmost consideration. Please cancel all travel until at least March 30th so this pestilence can pass. I also hope you realize that a lot of these states are lacking supplies and staff. Social Distancing is a very effective and important step to getting some control on Covid 19. It was out of state travelors that brought it to Arkansas. Please!

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3:55 pm
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ABC Financial Services - Contract issues

I moved more than 15 miles away from the closest Edge to me and they're trying to say it's 14.7 miles away from me. The fuck it's not. I'm not here to play some BS company games. I held up my end of the contract now it's time to hold your part. I have already filed a complaint with the BBB next will be the attorney general if my contract is not terminated. Be honest to your customers it's the bare minimum you can do. Don't try to lie to keep me into a contract I'm not obligated to uphold since I don't live within the 15 miles.

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6:25 pm
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ABC Financial Services - Gym membership fees

I cancelled this gym membership several times with Retro fitness. I have emails to back it up. You put me in collections for a cancelled account. I want this fixed and it off my credit report. You may contact me via email or phone to resolve this. If this is not resolved quickly I will have no choice but to see an attorney's help with this. I am more than willing to supply the emails to back this up.

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8:35 pm
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ABC Financial Services - Unlawfully retaining fees due to medical disability of wounded veteran

Wounded Veteran, received physician orders to no longer participate in a private exercise program due to surgery that requires recovery period of over 9 months. Informed ABC Financial services to discontinue gym membership with EOS fitness and the company processed the account for closure. However three months later, found that credit card was still being charged for the gym membership fee. Made contact with EOS fitness staff who truly did an amazing job to try to assist as much as they could. Unfortunately the management staff at the fitness center was unable to successfully get ABC financial to close the account. Medical documentation was provided to ABC financial indicating doctors full orders and that it was not possible to continue a work out program as a result of having both surgeries that each require more than 8 months to recover. It is not possible to work out while still recovering from 1 full knee surgery and two other surgical procedures that requires no walking, weights, or additional straining exercises for a period of 8 months. According to the Veterans Disability Act ABC Financial is violating laws. The company will not cancel membership due to the fact that the medical document was not sufficient enough to cancel the gym membership. So sad. So now card is being charged for one year and cannot utilize the gym services. This is not right at all.

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Update by TDeM
Oct 14, 2019 10:29 pm

Email resent...this time no error message that email provided for me to further my complaint for additional assistance was invalid.

Update by TDeM
Oct 14, 2019 10:25 pm

Tried to make contact via email to sandra.{protected}@abcfinancial.com was a bogus email address.

Update by TDeM
Sep 30, 2019 8:36 pm

Made contact with ABC Financial, company states they still cannot cancel membership even though medical limitations permits

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8:51 am
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ABC Financial Services - Gym membership

Cancellation process is very tedious and unnecessary, im trying to cancel my membership but have not gotten a confirmation email and my next bill is tomorrow, if i have to pay that monthly bill and the cancellation fee on top of it i will be charging back the money. This company is a scam i wouldn't recommend for anyone to sign up using ABC financial

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12:25 pm
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ABC Financial Services - Extra planet fitness monthly membership charge

I am being charged extra amounts ($21.99) on top of my monthly planet fitness membership ($22.06). This has caused my account to overdraft multiple multiple times and I have no clue why or what the charges are for. Especially the one from today for $54.12. I am out of town and because of this charge I have $3 to my name. I absolutely need this to stop.

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2:19 pm
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ABC Financial Services - Retro lumberton nj

I came in person to cancel my month to month membership back in the spring. When I cancelled I confirmed with staff (at the location in lumberton nj) that my membership was over and I would only be billed one more time to finished out the current month. I have still been charged for this account that I cancelled and was no longer using. I tried to contact...

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3:46 am
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ABC Financial Services - Unethical behaviour

this company will not cancel a gym membership after 3 attempts. I have jumped through every hoop they have asked me to. But still they still havent canceled it. I have hard documentation of the 3 times I have tried to cancel. But the are still charging me even though they have me on record of calling and sending letters to have my membership canceled.

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9:46 am
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ABC Financial Services - Membership fee overcharge / issue unresolved

The monthly collection of $19.99 (regular membership) suddenly and without notice changed to $29.99 ($33 on my Credit Card Statement). When it happened I had just transitioned from Oceanport, NJ Branch to Old Bridge, NJ as regular member. I had began to contact Oceanport Branch and ABC financial to question this. I had been told I had "unlimited tanning". I had explained that I had not signed up for unlimited tanning and requested that the monthly fee be corrected. This began in 2015. It is now 2018 and the issue is still unresolved.

Recently the expiration date on my credit card changed and I did not update it in the computer. All of a sudden ABC Financial has my contact information and can call me and text me? 36 months of no return calls or emails and now they can contact me, albeit not about resolving my issue but to collect the money.

I had just recently been contacted by ABC Financial by somebody named David Carr.
He told me I have a VIP membership, which includes unlimited tanning. (never requested that OR was offered any of the benefits that come with VIP membership) he then indicated he was able to get the monthly invoice to change back to $19.99 (have not verified that) but my membership has been terminated and account is in collections so it is unclear how that is a resolution. It is still not resolved as to HOW i will be compensated for the overcharge.

I have requested that a reasonable offer be made of perhaps one year of regular membership without dues collected (to compensate for 3 years of VIP membership dues collected). That does not fully compensate but it is a reasonable compromise.

CHASE Visa has also offered to intervene but always expects that member exhaust all means to directly resolve it. They will not attempt to collect that money.

I have also looked to (hopefully FREE) legal representation and to talk to media outlets if this is not quickly resolved.

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9:45 pm
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ABC Financial Services - Planet fitness gym membership cancellation policy

I signed up for a Planet Fitness membership on 1/29/2015. Membership No. 0861-14144. I tried repeatedly to cancel online but could not. I sent an email to Planet Fitness on 7/20/2016 requesting the cancellation of my membership. The response stated that cancellations must be done in person or via certified mail and delivered by the 10th. It also stated...

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11:20 am
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ABC Financial Services - Work out world

Completely disappointed with the final product as to what was a good experience as a WOW member. I moved at the end of last year where the closest WorkOut World was about an hour away. I then decided that I would cancel my membership and was told I had to go to the location where I established the membership to cancel it. Once I finally found the time to travel back to my hometown, I sat down with a financial employee and was given the option to reimburse my membership through my health insurance for which I proceeded to do. Once complete, I returned to the facility a few weeks later to complete the cancelation forms. I signed off on completing the form and was told to mail the form to ABC within 30 days so the cancellation could be completed. I completed this step within the same week and was told by the company stating that my last payment would be January 15 (I canceled in mid-November). I recently checked my accounts and seen that I had continued to be charged for the membership. When I called the store and explained the situation, they stated that they had notice of an attempt to cancel my membership and that I had to call ABC Financial Services to sort out the issue. Luckily I had made a copy of the cancellation form I mailed in case of a failed attempt and proceeded to email the form after speaking with a representative and received an apology for the mistake since no records were shown in their system of me cancelling the membership. I then proceeded to receive a response from another representative stating that they never received that form and without even considering my explanation in several additional attempts, stated that I would be processed for another cancellation of membership and would be charged another month. Having a premium membership ($20/month), the company will have corruptly stole $100 from my possession. After sending an in-detail response via email stating my complaints, I never again received a response. I will never do business with this company again.

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10:07 am
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ABC Financial Services - Myiclubonline

This company is ruthless. I have been trying to cancel my gym membership for several weeks due to moving out of state. ABC financial requests that I send them my new job acceptance letter, which I did. They still refuse to cancel. Next, I sent them bills I have received with my new out of state address, and yet they still refuse to cancel. If you stop...

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+1 800 622 6290 +1 800 551 9733 More phone numbers
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