Citibank

IN the middle of the pandemic, I got a letter stating I'd not get a new card. I didn't think much of it at the time. I thought it was just panic banking and after this all blew over I would probably get a new card. I was running a high balance at the time and did participate in payment deferral for a couple of months. NONE of my payments, CITI and otherwise were ever late going back 15 years. When I finally paid that balance off, I found the account had been closed. When I took the card, I was hesitant to get involved with CITI in the first place, but I wanted certain travel benefits, so I took it and I traveled. Thank God I traveled when I did. Anyway, now they've impacted my utilization and taken away all my rewards FOR NO POSSIBLE REASON. I am now researching tax collection records to find where the executives live so that I can reach out to them. All I get from their employees is useless apologies and boiler plate documents, and they've refused to reopen my account despite a 700+ score and no delinquencies relative to any of my accounts. I'm also contacting the CFPB. I'm not really interested in using CITI's card actively again, but I want the impact to my utilization corrected and I want my rewards back. Simply put, CITI is an untrustworthy business.

As a customer of this bank for 8 years, I'm disgusted by how they treat their customers. My credit cards were all active until April 27, 2021, after checking the mobile app that the accounts were closed. I had to look twice to be sure the [censored] I was seeing. I called their customer service and they failed to provide any information about what occurred, but that I will expect a letter in the mail explaining why. Both cards were active and used for subscriptions, paying bills and purchases. I've always made my payments on time and no fraud activity. My biggest concern is my credit score, especially during this pandemic, I wanted to be sure my credit was in good shape, and now that has all gone down the drain. I want to transfer my funds to another bank, maybe Chase but I heard horrible things about them as well.

CitiBank bombarded me, for nearly two years, with solicitations via USPS, e-mail and my Citi credit card accounts to open a checking account for a $700.00 reward. When I attempted to take advantage of the promotion on 03/04/2021, CB put a hold on my deposit ($50K), never completed account setup after receiving required documents; then closed accounts on 04/16/2021, citing failure to verify my address, and returned funds via check three weeks prior to fulfillment of the 60 day reward term, to the same address they claimed inability to verify, accompanied by another mailer for same misleading, scam promotion. The balance of my checking account was never returned. Citi previously sent my new account book, rewards info. packet, and interest statement to same address. CitiBank used fraudulent business practices, failed to honor their long-standing promotion and used my money to gain/collect interest, then blatantly flaunted their abuse of fiduciary power!

I just activated my new card.

The offer when I applied was (0) interest and no balance transfer fee.

The citi rep said that I had two (2) choices. 1. 3% fee with 0 interest till feb 22.. 2. No transfer fee and (0) interest till dec 2021

When I called back to do the no transfer fee I was told by two different reps that there was no offer with a no transfer fee.

I would like to do a no fee transfer. 18 months if possible but at least the six (6) month one. I am a retired bank manager and totally disgusted with the reps. Also, their english was terrible.

On Jan, 21 I purchase a Ninja Cm 407 model coffee pot order # 31161 it is April 18 ive not recieved the order and i tried several times to contact them regarding this matter but web sight comes up as could'nt be found . I went through Citi bank to resolve the problem with no Satisfaction your people call me a liar and said i would have to pay it are you would Ruin my credit. Well my credit score is in the 800's and I'm not use to this kind of treatment from ant creditor. and if Citi don't want my business then i need to go some where else. I just wanted 49.00 returned to my account or the product and i don't think thats to much to ask. Citi Bank should have my back on this and all puchases . as this company has frauded me and no way to contact them i ask Citi to stop the money from going to them. plese let me know if i need to close my account with you as i spend thousands of dollors with this card. thanks. Robert H Tidmore.

Can not open new credit card.Can not connect to Citi Bank management to get this problem corrected.

I have not used my Citibank account for a while.
When I went to login / recover the account, I could not.
I have called the service desk and they have advised that it may have been closed and money deposited with South Dakota Unclaimed property.
I have checked and cannot find.

My Interest Checking account number is [protected].

The last ATM card I had was [protected], issued 03/16 expires 02/21.

When I call the canters, the system recognizes that card and lets me in.

I had not activated the card in 2016 but was able to do so on 11th April 2021.

The account was a joint account with my wife Liza Padronia Morrison.

My last registered mail address was Villa 14 40, RD. 22C, Al Safa 1, 9261, Dubai, United Arab Emirates.

I had a substantial amount of money in the account.

Note: I have two registered emails as follows:

[protected]@slb.com
[protected]@hotmail.com

Please use the hotmail address for communications.

Thanks
Dave

I bought a computer approx ($995.99) from Hewlett Packard and had to return it. I spoke to them but the refused to listen. Then I mailed a letter to YOU with all available documents after speaking with a CSR and I was informed by the CSR that I would receive a letter shortly, but never happened. My initial complaint was on Feb 22, 2021. I called repeatedly and cannot get an answer because your CSR put me on hold forever and a day. I got cut off more often that not and that's the end of the story. Because CSR do not call back. Speaking with CSR in the Philippines or India does not help. I will cancel my credit card if I cannot get any assistant. Citibank has gotten too big and you people don't know where you are standing to put it mildly. You should quit the credit card business your service is lousy and you do not care. You are providing a disservice to your customers and benefiting from them. You need to do better. Hector

They blocked my account on march 12 for unknown reason wasn't even told, until I tried using my card and I called . I had funds in my checking's and savings about $500 a piece couldn't access it nor get proper hold of any worker on phone. April Comes I received another form of payment which had been sent to the account around the 1st about $ 954 they told to go into a branch to request my funds I did they told me to call back and then they told me about some random account I had no idea about was at a negative balance of 20000 due to a mobile check i also don't recall, I haven't even received no check book from citibank at all and I haven't cash a check mobile on my account. so i was left with no funds at all starved got the run around and they never took the time to inform me ahead of time and or about the other account that was open i had workers yell at me over the phone hang up in my face tell me i have 0 funds in my account they even said i will receive a check in the mall with the remaining balance. it has been a tragic year for me already i lost two grandmothers around the time of the issues apartment caught on fire two weeks ago and stuck stranded

I had two accounts with difficulties receiving my pin and card and then just not recurring one and by me not finding the accounts they were closed now they closed my contingency one since I knew i wouldn't get my card yet again. Customer service reps, completely useless and put in the bare minimum to assust

Dear Citibank,

I am highly SHOCKED and extremely HEARTBROKEN regarding your UNCARING, COLD BLOODED, and INHUMANE treatment of your loyal customers!

During this horrific pandemic, I have lost A LOT of close family members, friends, the job market is horrendous, etc. I am going through more than I can handle and the last thing that I need to be worried about is my bank!

I have been a LOYAL customer for over 20+ years and I have seen the EXTREMELY SAD changes that have been made.

Citibank used to be the bank that had a heart. YOUR COMPANY USED TO CARE ABOUT THEIR CUSTOMERS, however, that is no longer the case!

NOW, ALL YOU CARE ABOUT IS MONEY AND GREED! GONE ARE THE DAYS WHEN YOU NEED A LITTLE HELP!

WITH SOMETHING AS SIMPLE AND SMALL AS FEE REVERSALS, YOU ARE WILLING TO LOSE YOUR LONG-STANDING CUSTOMERS! YOU ALSO TREAT YOUR CUSTOMERS CRUEL, RUDE, AND WILL NOT CHANGE YOUR MIND ONCE A NEGATIVE DECISION HAS BEEN MADE!

YOU MAKE YOUR CUSTOMERS WAIT A LONG TIME FOR A NEGATIVE DECISION THEN CLAIM THAT NOTHING FURTHER CAN BE DONE!

OTHER COMPANIES HELP THEIR CUSTOMERS AND STAND BY THEM EVEN MORE — ESPECIALLY DURING A CRISIS!

YOUR TREATMENT IS DISGUSTING DURING THIS CRISIS AND YOU SHOULD HOLD YOUR HEAD EXTREMELY LOW IN SHAME!

In January 2021, Citibank closed my Citi Costco Visa card because my Costco membership had lapsed. I did not pay my annual Costco membership because my family and I were experiencing financial hardship due to loss of income as a result of COVID-19 pandemic. I recently renewed my membership in April 2021 and I called Citibank to reopen my Visa account and I was told that I waited too long to have my account reopened. I stated that there should be an exception for customers like me that have been experiencing financial hardship for awhile due to COVID-19 pandemic. I live in Maryland and restrictions have been lifted slowly. Citi stated that they do not have any programs for people like me. I think this is very unfair that I have to continue to pay the balance on a Citi credit card that I cannot use. Furthermore, I need access to credit and I can't get access to it with this useless Citi Visa card.

Payment was sent 3/2/21 to pay off Citi Costco card, they deposited that payment 3/4/21 but have yet to apply it to my account. I have called numerous times to get this taken care of and still nothing. I am done wasting my time with this company. I cancelled my card and membership today. Wasn't Costco's fault, but I will renew my membership with Sam's Club instead. Also will be filing a complaint with my state comptroller. Don't recommend a Citibank Costco card to anyone.

I was mentally harassed, had to put up with sexual harassment from 3 staff members in Red Deer, Alberta, Canada prior to Citibank buying out Beneficial or was it the Associates. Long story short when I worked for Beneficial they had transferred me out of the office, moved me to another city to work due to the abuse I went through. I had relocated to another office in Kamloops B.C. and again had to go through another sexual harassment, not to mention the manager also was just a bully. I had to transfer out of that office due to him harassing me on a constant basis, making sexual advances at me, making me go into the closing rooms as told me nobody could see in while he would put his hand up my leg and try to make moves on me, pushing me to try and have sex and have a relationship with him. He would not stop coming by my apartment knowing I was single and on my own, looking in my widows, he would reprimand me for silly reasons as he knew I did not like him. I asked for a transfer to Kelowna B.C. Canada and the company allowed it. The company was bought by Citibank in I guess 2020. I was happier in Kelowna although the manager from the Kamloops branch kept trying to harass me and his best friend managed the Kelowna branch so I felt the Kelowna branch manager was always on edge with me as I know this friend of his in Kamloops that managed the Kamloops branch would tell this manager in Kelowna lies about me as he was angry I did not like him. I ended out transferring again to Victoria B.C. Canada, again had to put up with more harassment from another manager in that branch, they ended up firing that manager because wasn't just me this time that had put in some complaints. Although I ended out leaving prior and getting another job because was just tired of the way I had been treated for my 13 years as an employee. Thinking back I feel it was very unfair that I was never protected and forced to move, transfer, then eventually quit.

As if april 2021 citibank card is consistently trying to double charge me for a costco membership. It was paid in person at costco and now citibank has charged my card for the same membership... This is illegal. Citibank does not have my signature or approval for this charge and now they refuse to reverse this charge so I closed the card because their interest rates are too high. I refuse to pay for the same service/membership twice! This is illegal and I have contacted bbb and filed a compliant too.. Costco acct is #[protected]. This is from bbb:

"your complaint has been submitted and assigned the id [protected]. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the bbb".

FROM Linda Holmes
ACCOUNT Citi Thankyou preferred MC 2361 now 7382
6227 3rd Ave S, Richfield, MN 55423
[protected], [protected]@aol.com

Hello Customer Service,
I am extremely upset about what just happened and need help please.
I received an email from Citicards Monday, March 22, 9:14pm, and saw it this morning.
SUBJECT LINE: We've closed your account. You have a new e-communication Action required Linda Holmes cardmember since 2006 account ending in (no other words)
In the body it had a link to You have a new message with a link View your message now.

Rather than click the link in case it was a fraud, I immediately went online to sign into my account.
There it showed my 2 account cards 2361 and 7382, both at $0 balance with a little note at each saying account closed.
I couldn't figure out what was going on!
I knew the 7382 was replacing the 2361 with the new technology card. I had just activated the new card 12/28/2020.

All of my account information was showing in the overview with little note saying the account was closed.
I looked in the message box (You currently don't have any messages.). I looked under Statements & Documents, under Notices & Letters (only privacy and language notices Aug 2020).
What was going on! There was nothing anywhere.
Then I clicked on the link in the email to see if that said anything. I saw all the same info. Nothing to explain what was going on.

Then I called the [protected]. During the recording it said my account was closed due to inactivity. But why didn't I get some type of an advance notice?
I spoke to somebody (? Deepok) who said just that it was closed. Somewhere in here I was told I had to wait 7 days for a letter to say why the account had been closed. (I'm confused now about which agent told me what.) I insisted that I didn't want to sit around and wait and needed to fix this now. I mentioned that the recording said something about due to inactivity. Was told that was that, closed, apply for new. I asked for supervisor (? Ahmeen), who first said basically said the same thing and that I would need to apply for a new accounts I hadn't used it in over a year or responded to any of the marketing flyers sent to me. Something about only using $35, 000 over the years.
I asked how I was supposed to know to use it. No where on any of the documentation that it sent to me does it state to use in a year. Not on the letter notifying me that you were changing cards. Not on the letter that had the new card attached. Not on any of the marketing materials.

I asked why the link didn't work and said there was not letter or notice. He told me the link wasn't working and to sign in online. But I was already signed in online. There was still nothing but the privacy and language notices.

Continued…

This is so very upsetting to me!

I worked hard to earn that card and had a great credit limit so it would be available for my business as well as personal when needed. This was a COVID year so I barely used any credit card trying to be frugal. I certainly would have used the card if I had even just once been notified. Why in the world don't you sent some type of reminder or advance warning that I need to use the card or it be closed?

I got your fax number and ended my call with Ahmeen.
As I was still looking at my online account it was magically signed off. What happened?
When I signed back online I got this:
We're sorry. We can't display detailed account information for closed accounts. Got questions? Call us at: [protected]
Now in the Notices & Letters was the following page. It's obvious that the agent did something for the online to update like that after my call.

Look, I have been a good customer and want to remain one. I will use your card.
I don't think it's right that I have to re-apply to get a new account. I would like the present account reinstated, please.
As this was a Covid year, I know I have good credit (last check over 800), but should be able to keep the account I have.

You have negatively affected my credit by closing my account without notice, and it will negatively affect my credit to run a credit check. How is that right? I'm a good customer and you are damaging my financial life.
I am very frustrated and upset. Will you please do something to rectify this situation.

Sincerely,
Linda Holmes

I was really disappointed by this app when I applied for opening Citi Plus account, and for anyone who's signing up the citi-plus account, don't recommend!

It took a long time for me to take approved photos of my ID. After the photos were being digitally approved, a bank staff called me the next day, claiming that my ID proof can't be accepted and advised me to visit the actual branch to submit it in person and schedule a time slot for me. When I visited the branch, the staff seemed clueless why I was here, and advised me that It took 50min to re-submit my application.
The notice I got from the bank was that my information was saved, but the staff needed to log into the system to re-do my application and He actually struggled throughout the online submission process, kept asking assistance from his colleagues, further lengthened the application process.

The whole experience is AWFUL! It started with the failure of the app to approve my personal info, then it went to the disconnected communications between online-to-offline bank staffs; Then the clear instruction that the staff gave to the customers, how long it took customers to finish the process, to the technical know-hows and Customer service skills of the client-facing staff...
I was stuck in the counter for an hour...

I'd demand an apology and action plans from you to improve the situation!

I bought a couch from wayfair back in October and immediately canceled the order, therefore, the couch was never shipped to me. I called Wayfair because they sent me an email stating that the refund was sent to my credit card and it wasn't. Wayfair's response was that the refund was sent and I would need to contact my credit card company. As a result, I called Citi Card to file a dispute. The dispute number is D-[protected].

I have been going in circles with the disputes department and have provided everything they have asked for. Recently they said they emailed me asking for more documentation in the form of an email, which I have no record of receiving. The rep sent the email again on March 12th and I immediately emailed the written letter with the information that was requested. I called on March 17th to verify that my email was received and was told that it wasn't. I was also told that the dispute would be closed out soon if they did not receive my letter. I asked to be transferred to a manager in hopes of resolving the issue, so the rep transferred me to Vivian. In summary, Vivian told me the following:

- There is no way she can verify the that they have received the email I resent
- I can not email it directly to her
- I asked her to take accountability and personally call me back if it was not received. She agreed to do so, but would not be able to call me until Sunday because she is going on vacation. I asked if there was another manager that could cover her responsibilities while she was out and she said there was not.
- I asked if there was someone I could escalate this to and she said there was not.
- In conclusion she said that I would basically have to wait and see if the backshop received my email. If they didn't than we will just have to keep repeating the process of sending them an email, checking back in 24 to 48 hours in hopes one of the emails goes through. In the meantime if we run out of time they will close out my case.

I find this to be very unsatisfactory and a poor way of doing business. I have provided everything the disputes department has asked for and what I believe should be a simple case has been going on since October.

I have never in my life experienced such pathetic customer service . I have made over 20, yes TWENTY phone calls over approx 6 weeks to resolve a very simple problem. I merely need a statement that shows the interest I have earned in 2020 so I can file my taxes. What do I have to do to get a simple piece of paper? I ask to speak with a supervisor...I do not get one. I ask to speak with someone who speaks English...I don't get that either. I am speaking to someone on the phone who is obviously Filipino and there are chickens constantly clucking in the background. Do you feel that is professional? They FINALLY send me the information via email and give me a code. So, needless to say, the code doesn't work. Another seven phone calls. And then they told me no supervisors were available because they were all on their break! How would you like to hear that? I cannot tolerate anymore of this. I just need this paper to file my taxes. Short of giving a kidney, what am I suppose to do? At this point, I would have to say that this is prejudicial against Americans. But the American dollar is okay, right?

speak with a supervisor...I do