Citibank

Re: NMLS# 412915

To Whom It May Concern,

I just experienced the most unprofessional mortgage loan application process with a loan officer from one of your institutions:

Kent Fitzgerald
Mortgage Representative
Phone [protected]
kent.[protected]@citi.com
NMLS # 1370680
http://citi.com/kentfitzgerald

Mr. Fitzgerald contacted me by phone on 3/10/21 and took my information to complete the application and asked to run a credit check. I informed him that my scores were about 700. He followed up with an email on 3/10/21 with directions to complete an eConsent which included initial disclosures. On 3/11/21, I forwarded questions I had about how he arrived at the loan amount to include the LTV. He indicated that my credit score was 630. I challenged that and asked him to please look further in to that because I get regularly update credit reporting agency information which accurately has my scores. I did not hear back from Mr. Fitzgerald until 3/16/21 in the evening, after leaving him two voicemails and sending three emails, and contacting the Loan Dept, the Processing Dept, the Mortgage/Refinancing Dept. and then the Loan Application Dept who promised to make an effort to get a message to him. When Mr. Fitzgerald called me, he told me that my loan will be denied due to late mortgage payments over a year ago and still insisted that he "thought" my score was 630 but could not confirm. It was as if he did not read my report properly and could not give me direct answers. He also had the wrong information on my application. He was very nonchalant. Lousy, lousy service. I would NEVER do business with Citibank again.
Natalie Coleman

My domestic Citibank saving account is blocked as my Visa has expired. I have left India and returned to South Africa. My Pension (EPFO), Indian income tax and Adani final settlement (former Employer) needs to send me money to my Citibank account which is currently blocked. (approx 4 months now)

The EPFO is seeded to my Citibank that means they can only sent to my Citibank. EPFO will not send money to a foreign bank account in South Africa.

I have tried through my Relationship manager (Krutarth Mankad), local bank representatives (Eishan Shah) various telephone calls to Citibank call centre, online secure queries (25/01/2021 ref [protected], 25/02/2021 ref [protected], 01/02/2021 ref [protected], 08/03/2021) without success.

Citibank does not offer Citibank accounts in South Africa. I cannot online convert to NRO as South Africa is not available on drop down menu.

I only need my account active to complete four transactions. Three deposits and one transfer out.

I have tried to escalate the problem through Citibank dispute process and go through to Natasha Antony head customer care desk (via secure mail which I cannot replay too) who requested me to first close my mutual investment account which was empty. I couriered these documents to Mumbai and got confirmation from Citibank that the investment account is now closed.

Soon EFPO and Indian tax will say my time to claim has expired. I am running out of time.

Regards
Anthony Kuzelj
email: anthony.[protected]@gmail.com
mobile: +[protected]

I used to have a best buy credit card. I closed it. They reported my account as 30 days past due for a $14 purchase in 11/2020. I NEVER received a bill. I called the number to make a payment. They told me that they (BEST BUY) set me up with paperless billing. I have NEVER consented to paperless billing in my life! NEVER! Not with them or any other account I OWN. I don't have access to an account online. I have never had an online account. I don't even have an actual cred card. I was in store and they looked it up for me. I have requested this bill multiple times never received it. I have made a complaint with Best Buy. They sent me correspondence ONLINE! I don't have online access. I need the false information removed from my account, with all three credit bureaus. I need my BILL!
Krysti Bellavia
[protected]@aol.com

Charge declined at dentist's office - call to find out why asked security questions that are just stupid. When challenged about asking for my checking account number, agent hangs up.
Citi refuses to call the dentist and tell them that they screwed-up and that I'm not a deadbeat.
Can't talk to any responsible person at corporate - they just refuse to deal with problems. Obviously they are much more important people than any customer.

We were told that there had been fraudulent activity on our account. We were issued new cards in January and on January 30th, Citi closed our account. We discovered that our payment had not left our bank account so we investigated and found that there was a one number error when we reentered our electronic payment info for the new credit card. We corrected this and our payment was made before the due date and our account was current. We called Citi and appealed the closing of our account. We waited two weeks to receive a letter in the mail that our request to reactivate the account was denied due to the returned electronic payment. The appeal process never allowed for the voice of the customer. Talking to a customer service rep, a supervisor and a manager failed to correct the situation and I was told that they do not have the authority to override the decision.

I wonder why they have a customer service department if they have no authority / ability to correct an issue with a customer that has never been late with a payment for many years and both people on the card have credit scores near 800.

I was told I could open a new account but then what would that accomplish? Other than another opportunity for me to get frustrated with a customer service department that has no power to correct a resolved issue on a current account.

I was also told that the account was closed 2 days before my Costco reward was to be payed out which I also forfeited.

This is the worse bank to do business with and If any one reads this I suggest that you look at any other reputable Bank and run far away from Citi Bank unless you like to be mad or frustrated .

James krt024

He is a horrible manager. After trying to multiple times to call into citi to speak to a us employee and after verify info needed he denied access to our account.

I want him fired.

Leaving citibank business because of this employee and will removed all my other personal accounts (4) as well

I have been Citi NRI customer and because of their worst customer service my account still in dormant status. I have send papers 2 times, first time they said they did not received and second time I send as certified mail and now they said the doc send to NY come to Chennai via flight and because of flights delays it is taking time. Can you believe in this age of digitization the docs not scanned at their NY office? Who knows when they will get this doc. I have called many times hoping that my account will be active sooner than later.

I got a very bad customer service today. I moblie deposit the check to my account. In the morning when i tried to log in i got block from log in online. So i called support. They said because the check look counterfeit. No notice for blocking my account. I asked the person to call the bank of the check to verify the check for me and the person keep refused me and when i still talked to her she hanged of on me. Very bad experience. Isnt the only way to verify the check is call the bank where the check come from so they can verify with their client to see if the check is legit? No they asked me to bring the person that wrote the check to verify when im in cali and she is in New jersey.Very bad i will get this report to consumer protection. Poor supports.

I order a Rocker online 12/14/2020 apply for A Wayfair Credit. I Got a message flash across my computer screen ! Congratulations Olivia L Barker you were approved. The Problem My name is Marjorie L Barker ! I called Wayfair Credit Department right away. To report the Problem. Wronge 1st name on the Account. The man I talk to said it was probably a computer mistake. So he ask me to fax a Copy of my License. Which I did within a half hour. I have the copy and receipt of the fax. I even called back later that day to make sure they had received it. I was told it would take a couple of days to fix. Guess what it wasn't FIX until last week. Over 2 months I called over 15 times to resolve the issue. I even called twice to pay the bill in full and close account ! Every time I called it was either We need to talk to Olivia L Barker or They wouldn't even let me make a Payment. 2 weeks ago I went online and applied again Hopeing it would finally open the door, to Wake up the Wayfair credit department. And YES IT FINALLY DID . IT STATED AT THE TIME OF THE APPLICATION ( YOU ALREADY DID HAVE AN ACCOUNT WITH US) A WEEK LATER I GET A LETTER THAT WAS" ALREADY PROMISE TO BE HERE ALOT EALIER " Over two months it took to get this letter. Because I reapplied and brought the information to thier attention. Last week they put my name on the Account for the 1st time. So for 2 months in was in Someone else's name and No One tried to Help, even when I tried to make a payment. The next day After the Account was Correct for the 1st time. Wayfair reported to the Credit Bureaus of 2 Late Payments. I couldn't nor would the Credit Fraud department allow me to make a payment (I wasn't Olivia L Barker ) Even though it had my Social Security # on the Account. (How in God's Name )was it APPROVED in SOMEONE ELSE NAME !
.There is Not One Report on My Credit Bureau of Any Late Payments, until last week .From Citi WAYFAIR (2 LATE PAYMENTS) THAT'S NOT RIGHT NOR FAIR, I HAVE DONE MY BEST IN THE LAST 5 TO 6 YEARS TO KEEP MY ACCOUNTS UP DATED IN GOOD STANDING . UNTIL WAYFAIR CITI ... I HAVE BEEN PUT THOUGH HELL FOR TWO MONTHS TRYING TO DO THE RIGHT THING. COULDN'T PAY IT IN FULL AN CLOSE THE ACCOUNT (WHICH I TRIED) TODAY I WAS TOLD WAYFAIR WOULD CREDIT BACK 1 LATE FEE NOT BOTH ! WHY THE HELL NOT ! I TRIED AND TRIED. I ALSO ASK TO REMOVE THE NEGATIVE REPORT ON MY CREDIT BUREAUS REPORT. I WAS TOLD NO. The account wasn't in my name for those two months, and it wasn't my fault. I have a letter in front of me dated 02/2021 Adress to Olivia L Barker from Citibank Early Warning . Why we are writing you, We decovered that your account has Suspious Activity. Account Ending In: 5897. Plus Plus Plus The item I did order was broken plus I paid an extra $30.00 for a dark grey cushions. The Cushions were the wrong color. On top of all the credit Crap. The order cost $322.49 on 12/24/20 I was givin credit of 96.75 because it was broken . wrong color. The total of the Bill should be $225.74 because the account has only been in the correct name for 1 week. No matter how much I Truly Tried to Fix the Problem. What's Right is Right ! What Fair is Fair ! The ACCOUNT SHOULD NOT HAVE BEEN OPEN OR APPROVED IN SOMEONE ELSE NAME. USING MY SOCIAL SECURITY NUMBER ! THAT WAS FRAUD OF BEHAVE OF WAYFAIR AND CITIBANK ! I HAVE ALREADY PAID FOR WAYFAIR & CITIBANK MISTAKES. THE STRESS HAS PUT ME THOUGH HELL AND BACK. IF THIS DOESN'T GET DONE RIGHT FROM BOTH WAYFAIR AND CITI I I AM CLOSING ALL MY CITI CARDS. FILING COMPLAINT ABOUT THIS [censored] ! THIS IS THE LAST TIME I TRIED TO GET THIS FIXS.

Citi Bank locked my account on 12/11/2010 and was supposed to close it within 30-60 days being 2/13/2021 the 60 day. I wrote BBB and told them about this and they said they had until the date i provided to mail me my 869.00 that is my paycheck Ive still yet heard anything or received my money. the account is still locked not even closed. I just want the money i worked for nothing more, theyve had plenty of time to do this but want. Can you please help me get my money Thank You

I applied for a new card in November of 2020. Received in December 2020. A $7, 000 transfer from a seperate card was completed on accident. I called and explained the issue. They said they would close my account and send in another card to me. They will then undo the transaction.

I received the new card and completed the correct transfer. They then added both transfers to my new card... I called and asked why the first transfer hadn't been removed. I got the run around for about 1 month.

On February 10th, I received an "overdue statement" from Citi that i need to pay off the original $7, 000 transfer. Which is fine, however they have closed both of my accounts. So I can't pay the $7, 000. I've called several times, messaged them on facebook, emails, but no one can help me.

However they continue to ask me to pay for the $7, 000 transfer, which was refunded to me, BUT I CAN'T PAY!

I being illknowledged to the banking world attempted to open an account with CitiBank and deposited a total of over $900 in three different accounts in which they considered it fraud and have only closed one without issuing a refund claiming i owe money in it when the accounts i havent been able to do anything with since i opened them due to them placing a hold for intent to close all the above accounts. i have continuously contacted them in which everytime i have been connected to the fraud department to discuss getting my money back they have either been very rude about telling me that it will be issued to me in a check and hanging up on me. They said the issue will be resolved within 45 days from the date if the intent to close letter and here its been over that. Mind you the fist letter was delivered to me via secure message the day of opening then one delivered by mail back on the 25th i believe of december. They only closed the one account ending 1400 and still have the other two accounts with all my money in it on hold with no explanation refusing to talk to me since that is my only assumption due to the continued hanging up on me as soon as i can reach their department. I am tired of them telling me no i cannot get my money back now with a transfer to another account that they also caused to go into the whole because they refused to pay the transfer after i authorized it prior to all this non-sense. Because of their refusal to pay the transfer that bank account is now in the whole -287.50 and i cant do anything about it since they still refuse to release me my funds. totaling of my funds from that bank is 915.88 i believe.

I set up flex pay on Citi simplicity card, ending in 4340. You took out the entire balance from my checking account on 02/11/21. I DID NOT authorize the entire flex pay to be taken out. A customer service rep from your company help me set this up in Dec. 2020. WHY would I authorize the entire flex pay to be taken out all at once if I had set it up to be broken into 12 payments? The full amount was NOT TO BE PART OF THE AUTOPAY! I talked to 2 reps from your company this morning on 02/13/21. The first one I couldn't understand and he hung up on me. He also lied to me saying there was a payment dispute phone number, which I NEVER could understand him say. The second rep told me if I would be quiet she would talk. So, I have CLOSED MY ACCOUNT with Citibank and will NEVER do business with you again. You need to get people in customer service that have normal English accents so they can be understood. You exist because of your customers and you have treated me like crap. You also need to honor your flex pay and NOT take out the full amount all at once when that was not the legal agreement. I will never do business with your sorry company again!

I applied for a citi double cash master card and listed my income for the last three years as over $1 million each year, yet they gave me a credit limit of $2, 000.00. Unbelievable! And they told me they can't increase it. My average monthly balance on my Amex Platinum card is $18, 000 with a high of $32, 000 and a low of $10, 000 last year, which I pay off in full each month.

We're installing solar through Costco and I tried to raise my card limit. Citi said no even though I'm current and always pay my bill on time. So I tried to put the limit, $5K, on the card. However, I had gone shopping and spent $98. So they rejected the solar amount because I was $98 over the $5K limit! I had to ask Costco to resubmit $4900 instead.
I would never ever voluntarily apply for a citi card under any circumstances and I'm really sorry that Costco has chosen to associate with them.
Citibank is an awful, customer-unfriendly company. They are like slimy stinky cheese. They are unresponsive, unhelpful and simply horrible.

My citibank costco credit card was cancelled without intimation for no reason, despite a very prompt repayment record and no complaints. Upon calling customer service, I was asked to expect a latter that I finally got this week. Called customer service listed on the credit card and they asked me to check with the credit bureau, which has no adverse comment.

This is baseless, and needs to be addressed.

I was contacted on 01/29/21 by Target Financial in reference to a credit application made with my information. I advised them that I had not made any applications. On 01/31/21 I made inquiries to the credit bureaus and found several credit inquiries had been made on 01/22/21. Two of them were from Citibank of Gray TN and Citibank Long Island NY. I have not been able to find a contact to speak with a representative to alert Citi Bank that I have not made any applications and would like to stop or close any accounts made in my name. I have placed fraud alerts with all credit bureaus. Any help would be very appreciated.

Thanks
Charles Konemann
Jay, OK
[protected]