Citibank
reviews and complaints

I set up flex pay on Citi simplicity card, ending in 4340. You took out the entire balance from my checking account on 02/11/21. I DID NOT authorize the entire flex pay to be taken out. A customer service rep from your company help me set this up in Dec. 2020. WHY would I authorize the entire flex pay to be taken out all at once if I had set it up to be broken into 12 payments? The full amount was NOT TO BE PART OF THE AUTOPAY! I talked to 2 reps from your company this morning on 02/13/21. The first one I couldn't understand and he hung up on me. He also lied to me saying there was a payment dispute phone number, which I NEVER could understand him say. The second rep told me if I would be quiet she would talk. So, I have CLOSED MY ACCOUNT with Citibank and will NEVER do business with you again. You need to get people in customer service that have normal English accents so they can be understood. You exist because of your customers and you have treated me like crap. You also need to honor your flex pay and NOT take out the full amount all at once when that was not the legal agreement. I will never do business with your sorry company again!

I applied for a citi double cash master card and listed my income for the last three years as over $1 million each year, yet they gave me a credit limit of $2, 000.00. Unbelievable! And they told me they can't increase it. My average monthly balance on my Amex Platinum card is $18, 000 with a high of $32, 000 and a low of $10, 000 last year, which I pay off in full each month.

We're installing solar through Costco and I tried to raise my card limit. Citi said no even though I'm current and always pay my bill on time. So I tried to put the limit, $5K, on the card. However, I had gone shopping and spent $98. So they rejected the solar amount because I was $98 over the $5K limit! I had to ask Costco to resubmit $4900 instead.
I would never ever voluntarily apply for a citi card under any circumstances and I'm really sorry that Costco has chosen to associate with them.
Citibank is an awful, customer-unfriendly company. They are like slimy stinky cheese. They are unresponsive, unhelpful and simply horrible.

My citibank costco credit card was cancelled without intimation for no reason, despite a very prompt repayment record and no complaints. Upon calling customer service, I was asked to expect a latter that I finally got this week. Called customer service listed on the credit card and they asked me to check with the credit bureau, which has no adverse comment.

This is baseless, and needs to be addressed.

I was contacted on 01/29/21 by Target Financial in reference to a credit application made with my information. I advised them that I had not made any applications. On 01/31/21 I made inquiries to the credit bureaus and found several credit inquiries had been made on 01/22/21. Two of them were from Citibank of Gray TN and Citibank Long Island NY. I have not been able to find a contact to speak with a representative to alert Citi Bank that I have not made any applications and would like to stop or close any accounts made in my name. I have placed fraud alerts with all credit bureaus. Any help would be very appreciated.

Thanks
Charles Konemann
Jay, OK
[protected]

I have contacted citi card many times since my Nov.bill was paid in full on Dec 7-2020. You said you never got it. I had to stop payment on it and issue you another payment for Nov & Dec paid in full mailed on Jan 4-2021. Then you did receive the Nov. payment a few days later. Now the Nov. & Dec. payment is lost . That seems impossible. Please check my record I have never ever been late with my payments . Check with Gabriel, & Chrystal the supervisor. They have the whole story . Something is wrong and I don't want be hit with a ton of late charges that is NOT my fault. Plus I can't use my card . I have a copy of my Nov & Dec payment sent on Jan 4-2021. I can Email it or fax it to you directly as an E check. I don't want to stop that one too. I keep getting calls every few days on this . Frank Venturo, ( [protected]@windstream.net ) [protected], 11746 Dan Maples dr. Charlotte, NC 28277

I find difficult to use the product, I find it difficult to use, further in view of this, I want money they have taken from my CITI bank credit card, may be refunded immediately, under intimation to me,

CITI VISA DENIES CANCER SURVIVORS MEDICATION!
Yesterday (1/27/21) I had the displeasure working with SUPERVISOR LISA FROM ARIZONA who was woefully incapable and ill-equipped to resolve my credit issue. I missed a $1400 payment on (1/20/21), but Citi received $2500 this past Monday (1/25/21). Still couldn't purchase Synthroid (wife's post-CANCER SURGERY medicine after wife's complete thyroid was removed due to CANCER!) nor could I purchase the 2 inhalers I need for my SEVERE ASTHMA condition on Tuesday (1/27/21). Hence the reason SUPERVISOR LISA FROM ARIZONA and I had such an UNPLEASANT conversation. Can you believe she tried to tell me there is NO WAY TO OVERRIDE THE CREDIT LIMIT BLOCK?!?! I have 30+ years experience developing Java web applications for among other clients financial institutions and for these Citi jokers to think I'd believe that BS - hahahaha! So, today using the Citi Visa Mobile app, I accessed my account and saw my SECOND PAYMENT OF $2500 was being processed. Tried to purchase MY WIFE'S CANCER MEDICATION AND MY ASTHMA MEDICATION AND AGAIN DENIEND TODAY! So I called my friends at Citi Visa again today (1/28/21). Today's random Citi JOKER SUPERVISOR was SUPERVISOR CURTIS FROM CHICAGO - wahooo! Citi Visa knows how to hire them! SUPERVISOR CURTIS FROM CHICAGO confirmed that YES the SECOND $2500 PAYMENT WAS IN THE SYSTEM BUT THAT I WOULDN'T RECEIVE CREDIT UNTIL ***OVERNIGHT***! That's great Citi Visa ---- allow MY WIFE TO DIE WITHOUT HER CANCER MEDICATION OR HEAVEN FORBID I HAVE AN ASTHMA ATTACK in the next 24 HOURS! The blood will be on YOUR HANDS CITI VISA! As of Monday I was only $300 over my credit and in theory should be $2200 UNDER my credit limit yet I am still unable to PURCHASE MY WIFE'S CANCER MEDICATION OR MY ASTHMA MEDICATION because Citi Visa is an EVIL COMPANY that should be investigated by Consumer Affairs and the Federal Government. I am cancelling my Citi Visa and getting a CapitalOne credit card instead! After 25+ years with a Costco card I am officially cancelling it! I hope everyone on the executive board and in executive management of Citi Visa have KARMA come take their MILLION DOLLAR MANSIONS, lose their loved ones, lose their jobs, get fined by SEC, audited by the IRS, and in a massive CONSUMER PROTEST (peaceful protest!) all Citi Visa card holders cut up their credit cards! I hope Citi Visa burns in H-E-DOUBLE-HOCKEY-STICKS! :-/

Our business joined citibank July, 2019. We were with another bank but your representaive, Natasia Clark in the Astoria, NY Branch promised us the same benefits as our old bank with better service. We left Astoria Bank and joined Citi. We were promised free checking and no fees for bounced checks or any analyzed charges, etc. Whenever there were charges in the past, they were credited back into account immediately. Now money is being taken out of our account and when we ask for the money back, Ms. Clarck promises it will be returned in one day or 1 weeek, but it never is. Our money has not been returned and would like it credited back immediately. It is our money. If Ms. Clark took it for personal expenditures, we are sorry she is so desperate for the money I would like another representative be assigned to our account and have our money returned. Our Busineess is Ophthalmology Associates of Queens, Account #[protected]. I am Dr. M. Haller You can reach me anytime on my mobile phone [protected]

Received letter dated 1/1/21 stating he will take $ away due to 24 months of inactivity on a long term CD account. Branch location visit stated that in person visit from the elderly primary (during a pandemic, listed beneficiary not sufficient) is required. Also stated condescendingly "we" take Covid tests, implying virus free environment.

No offer from anyone to set up a appointment. No offer to come outside and get the signed letter from client if driving up in a car. (no drive up capability at said location) No offer to delay 60 day deadline to spring when less ice and snow or longer until after better vaccine distribution. No offer to research possible solutions or follow up with a call on a resolution. No offer of future contact to reassure this issue will not happen again.

Sharon Shimizu [protected]

Citi, in dic 2019 just sent me a letter closing my checking account, and my two credit cards, (simplicity and prestige) never a default, or late payment.
Do not know why, spent hours on telephone to try to speak with someone.. Nobody knew nothing.. Client since 2004.
I tried unsuccessfully to speak with someone, even tried to reach my branch at park avenue new york, without ever spoken to anybody or told me why of the closing

In regards to letter I will add photo.
I will add photo of my letter .
Closing one account and lower account. Disagree with decision also stating my case.

I called Citi to find out when my new card would arrive, it expires 2/21. I spoke with customer service and they tell me Citi is closing my account. I have been a Citi customer for 19 years I have always paid my card on time and always pay the balance. I'm now on disability and have some hospital bills and some other dept that I am paying off since losing my job. I have never received a letter or a call to let me know. All the customer service could say is you'll receive a letter. I really thought business through out is helping individuals who are in need of help. I really relied on my card that I had set up to pay bills. Now I'm trying to figure out what to do. Thanks Citi. I will not let this rest! People need to know how you treat your customers. Especially ones that depends on them. Plus bad customer service.

On December 28th, 2020, went to close a CD to manage a real state transaction and was surprised to find out there was a penalty. I had instructed the employee opening the CD's to open 2 non-penalty CD's. When I complained to the teller, he told me to bring the name of the person who did the transaction. I told him I did not have the name of the employee but he could probably see it in his records. He told me I had no right to complain since he is giving me the information and I am not getting the name. I reluctantly paid the fee since I had to wire money that day. The manager was on vacation and his relief told me it will take a while to find out who opened the CD's. The manager returned to work on January 4th 2021. Since then, I had sent him two e-mails with no return answer. I am very mortified and feel I was deceived. The employee who opened the CD's did the transaction on the phone. We have met at the office before but since COVID he said he was working from home. I have been a client with Citibank Loma Linda CA office for many years and this is not the first time I notice the way they conduct business is dishonest.

According to a previous letter sent from citicards, citicards decided to close our account. Our citicard was used to pay for our dish tv account via autopay. Once we received our cancellation letter from citicards, we changed our dish account payments to be received from a different source. However citicard, not taking our account off autopay, decided to pay an additional unauthorized two months. Even though I have sent citicards copies of the deposited checks from citibank, citibank refuses to return the amounts.

I am active duty US military stationed in Japan for the last three years. I haven't used this card much, due to deployment status and foreign transaction fees if I did use the card. Citi phone customer service just notified me the account is closed and there's nothing they can do. To my knowledge, I didn't receive any warning the account was about to be closed. I would like to reopen this account, as it's my oldest card.

I've been a loyal Citizen customer foe 20
Years, including the mortgage on our last home. I had to citi credit cards (AADVANTAGE AND THANK YOU). One, I pay in full every month, the other holds a balance, but I'm never late and always pay more than the minimum. Last month, I accidentally clicked the wrong acct from which to pay. The 1200 payment got returned. I immediate sent a new payment from the right account. This paid off that card.
Then they cancelled BOTH of my Citi cards. I'm exhausted from trying to resolve this. I would happily now take my business elsewhere, but the fact they closed to large revolving accounts, one of which held a balance, likely means my credit score will me adversely impacted.
This company makes BILLIONS. They used our taxes to bail them out.
I feel utterly powerless and overwhelmed that there is zero may to hold them accountable.

I had cancelled citi card ending 8201 before time limit as I don't have full account number. Reason of cancellation I can't afford to pay $99 due to COVID and financial difficulties. Customer service cancelled card but not removed $99 membership fee. I never used the card.
Following persons have been contacted by me but to no avail just disconnecting calls after long hold.
Seles 3136673
Ada gspn13
Antonio gspn09
Shon s80298
Debra bccb18

Please explain why they cancelled the card and waived fee $99 and still calling me and sending emails.
Which bank takes membership fee and cancelled the card.
Please resolve this case immediately before going to press for further complaints.
Ranee Murtaza
[protected]

We called Citi Bank on Monday to make an appointment for my senior parent to complete a direct deposit form and and a signature authorization to the account. Because my parent is 97 years young and has some difficulty with both her hearing and sight I have been doing most of her banking even paying bills from my own bank account. When we met with the "personal banker" who I had spoken with the day before on speaker phone with my mother she made an appointment for us to come in.

Sadly when I explained to her the complete reason for our visit and provided the forms for her signature she immediately responded that she could not do the additional signature card and made a slanderous statement about "senior abuse". My mom did not understand but when I explained the implication we were both insulted and offended. I've been taking care of my mom's banking business for over 15 years. I do all the deposits and withdrawals. It was just recently that she's ask me to sign and review bills and fill out her checks. Not on was our request just and simple we detailed our concerns over the phone the day before. It's no big deal because I can continue to write the checks for mom to sign and protect her accounts through an appropriate resource other than Citibank.

LaShawn the large African American Woman who conducted a 120 second interview should not be accusing family members of abuse fraud or anything inappropriate. The account is over 30 years old and I have been managing it for the last 10 years. I am amused at the ignorance since we were going to do a 2nd signature card 10 years ago and another banker said we had to open a new account. I am grateful that I have other resources for our family banking since the black women at City Bank in Beverly/Evergreen treat their customers like thieves and they have a very condescending nature. We called customer service two or three times before the appointment and once after the appointment. Customer Service agents are totally clueless. Boo for Citibank