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TD Bank
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411 complaints
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D
7:06 pm

TD Bank - Check Hold That Could Not Be Justified

I have had a bank account with TD Bank for over 20 years, banking when they were Commerce Bank. I am a school teacher and I deposited my check into the the mobile app for 1048,98. I also work at the Hilton in which I deposited that check into the mobile app for $753.58.. The school check was deposited on Saturday and the Hilton check was deposited on Wednesday. Both were done by a mobile app. Thursday some of my bills called and informed me that they had been returned. I immediately checked my account and noticed there was a hold on both of my checks. I called the bank and was informed that the hold was to ensure that the check would be paid. This very week my grandmother died. I was had nothing but $66 after putting 2 weeks of checks in the bank. I called supervisor who can not give me a reason for the holds. I am devastated because I can not get out of town without money. I will be closing this account as soon as I can. I no longer feel this bank is safe. They do not care for their customers.

Desired outcome: Clear my work checks immediately so I can go to my grandmother's funeral. Be honest with customers about Holds. And stop penalizing customers. Also cover the bills that had late fees.

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A
10:32 pm

TD Bank - customer service

I was trying to receive help, and one of the workers, a tall man with eye-glasses of east-asian descent, I believe his name was Daniel? I tried to approach him and he completely ignored me, walked pass by me and gave me a rude look. He went and helped another customer. I feel like I was racially profiled because of my skin tone and Latino facial features. You need to provide a better customer service please. What he did was not okay. All ethnic groups needs to be treated equally.

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TD Bank - Fees

The most dishonest and incompetent bank imaginable. First they told me that if I had combined accounta balances of $1500 there would be no fee. Then they charged the fee anyway. It too three visits to the bank and one phone call for them to admit they should not have charged them and give me credit back. Then a few months later I noticed they had kept charging the fee. Then they said they were wrong to tell me that these two accounts could combiner their balances, and said they would refund the past fees anyway but they (over the phone) said they could only refund two fees, and I needed to go to the branch. At the branch they said they could only refund two fees at a time and would do the others later, but they never did.

Altogether I made five visits to the bank and four phone calls. Employees at the bank and the phone support regularly lie to pass the buck to the other employees. I have never received the refunds even though they agree that I should be refunded.

Desired outcome: The remaining $100 refund owed me.

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S
3:29 pm

TD Bank - Letter Scam

Letter from the name Michael Burlington, email: [email protected]

The letter states he's looking for next of kin for the amount of 47,500,000.00 and seeking to make a deal to place the recipient as the sole beneficiary, and splitting 50-50.

Claiming to be accounts manager with TD Canada Trust Bank at 77 Bloor St W,

Toronto, ON M5S 1M2 Canada.

Received letter today 02/24/22 Letter was dated 02/07/2022

Letter mailed through Canada Poste Postage paid # 3056996

Desired outcome: Would love to work with your security team to catch this guy. Especially Since he has tried this before using your bank. If this is something you would like to do Contact me by email at [email protected]

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J
6:21 am

TD Bank - deposit

I deposit a Check from Bethpage Federal Credit Union Bank Check for 7,283.86 on 2/1/2022. This is certified Bank check. TD bank put a ( 9 ) Nine Day hold on this check. This is a Business account I Can not have the mony on hold for over a week for NO reason. I called Bethpage Federal Credit Union the check was PAID on 2/2/2022.

If this is the way TD wants to do business I WILL CLOSE MY ACCOUNT AS SOON AS THIS CHECK CLEARS.

Desired outcome: CLEAR THE CHECK

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L

I have a similar issue. I deposited a large check to my TD account Feb. 18, from a real estate transaction. Certified check from local real estate closing firm on local bank. I was first told 1 day hold. Now told March 2nd. Will close account the minute the funds are available.

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U
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TD Bank - Mortgage payments

I have a mortgage with TD Bank and I have been less than happy to say the least. I have set up automatic transfers through my TD Bank account to pay this mortgage. I have done this intentionally so that I am not confined to one institution as a payment method. I do realize that I have to change the amount every year due to increasing taxes and insurance. I...

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D
4:30 pm

TD Bank - Health Savings Account - Takes 9 days after making a deposit before funds are available

We made a deposit to our Health Savings Account on November 30, 2021. Today is December 7, 2021 and the funds are not showing in our balance. The check cleared our personal bank on December 8th... WHERE HAS MY MONEY BEEN? Earning TD Bank interest?

If anyone is considering opening an account with TD Bank think again. If anyone from TD Bank is looking at these reviews, listen and listen good. Shape up and remember who pays your salary. When people put money into a Health Savings Account, you can be sure they have some medical bills to pay. My husband has cancer and he should not have to spend his days chasing his money and being frustrated because the money is not in his account. He MOST DEFINITELY SHOULD NOT HAVE TO SPEND AN ENTIRE WEEK OF HIS PRECIOUS TIME DEALING WITH YOU TD BANK. We are mad as hell and you can bet we will tell everyone we talk to not to use TD BANK. Get out of the South! Close your banks and go somewhere else because we will not tolerate your policies and your customer treatment. YEP I am a proud Republican.

Desired outcome: To see TD Bank close

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J

TD Bank - Mortgage services

My name is John Vandenberg and I carried a mortgage through your bank with my primary branch being the one on Simcoe Street in Beaverton, Ontario. We sold our house and paid out the mortgage as per the discharge documents provided. The bank refuses to discharge the mortgage and will not honour the statement and expect another $885.00 on top of the $21, 000.00 we already paid to you bloodsuckers.
Call me 705 834 0740 to explain and justify the virtually criminal extortion?
A very angry customer

John Vandenberg

Desired outcome: My mortgage discharge immediately

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A
11:12 am

TD Bank - Montogomry's CC

Had an open and current account via Montgomery's Furniture store backed by TD Bank. 1 week before moving from South Dakota to NY i made a bulk payment to the card so we can use it to pay balance on our new furniture and get it picked up as we were moving within days. 2 days after the payment and it was still not showing on my credit limit, i called customer service and they advised me that it takes 10 business days for payment to reflect on credit limit.

They couldnt cancel the payment either... my money was going to be stuck in the card for 2 weeks and we needed to get our furniture to move.

I had to move the money and get the payment returned on purpose and paid the store out from my checking account. 2 days later payment reflected! and 2 weeks later they reduced my credit limit

I called Customer Service (who couldnt do anything) and credit department who told me that my credit score is a factor in reducing my credit limit. she didnt give me any details or proof, I asked to file a complaint but they dont have a system that takes complaints, just notes

Desired outcome: Increase the credit limit again

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TD Bank - Checking/zelle account

I have had an ongoing problem with my account since Feb 2021 which has not been fully resolved to my satisfaction. My account was hacked and $900 was withdrawn without my permission. I was not contacted by the bank that this occurred and had to reach out myself for an investigation. The bank has insisted all along that I authorized the transaction even...

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R
4:39 pm

TD Bank - Visa debit

I received a new Visa Debit card. Apparently, it cannot be activated unless I physically go to a store or ATM and use it. You used to be able to authorize the card by phone.
I am disabled. After hours on chat/phone with TD "customer service" I was told I MUST use the card in a store.
THAT will cost me $40 for a taxi to buy a pack of gum.
:(
If calling from my home phone this shouldn't be a problem - but it is.

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B
8:08 am

TD Bank - Checking

Good morning on June 10 2021 i open a checking account with Td Bank i had previous account but u closed it two years ago . I closed on a condo in Canada i will be getting 50k on the first deposit on june 10 2021 i went to bank and deposit 25k it's draft
On 11 june the bank manager Jean Ross Tulloch at 21432 Jamaica Avenue Queens Village 11428 call me at my Bank where i work and stated the check will be held for 45 weeks i said give back the check he said he can't it pass through clearing i should know because i work for bank FDIC 30 days hold i went twice in bank the manager reversed a fee and was not told that my check still at branch i ask him why i been charged he said he don't know ok i let it passed i call
about the deposit once again they said i need to coming before they call back office that for collecting i said ok went back in July 1 2021 i saw Roxanne Thompson call collection department they said didn't received any check she went in back and find the check sat there for 3 weeks as i said U can't hold a client check by fdic they didn't follow procedures also still don't care blame it on client should have a wire in to account was the statement i went back July 15 2021. Follow up on my own they the collection department received it on 12 of July please explain to me why the bank doesn't care that they sitting on a check for so long and not following fdic i work for a bank 36 years and still working i care about my customers and do follow up i know the rule of open am account i said to her why i am open this account because I didn't need the funds and i had an account at age 16 with TD bank it Canada . My account is 4392460980Bibi Fazila Ali
Still upset they way they handle this i will report it FDIC Complaint department

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S
8:23 am

TD Bank - checking/saving

I setup TD as an external account with another financial institution. Tried do to a xfer, but TD rejected it and returned the fund after a few days. no reason why? Also tried to make mobile deposits to meet the deposit requirement for a new savings account and these are taking weeks to clear?

Now I am wondering about the direct deposit I setup, will this also be rejected?

Desired outcome: resolve these problems

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TD Bank - Mr Robert Mercer

Mr Mercer is a biggot and a racist. I was told by him that it should be kaw that a black man should not be able to earn 13000. I recently deposited a 13000 check that wasn't in my name. It was signed off in by all party's and people involved including TDs bank own fraud department. He has ignored every attempted, email and phone calls and correspondence to have the the no check status of my account lifted but instead closed my account with whole entire entiprise of TD bank . Mercer who is the branch manager at the Bluffton SC branch on University Park. He has personally called every TD bank and affiliates and blacked balled me only because of the color of my skin and the amount of 13000 dollars that was returned along with thousands of dollars of other's which I will never recover for my hard work sweat. How can a branch manager switch roles with the president of TD bank over night. It must be majic. No you see it now you don't.. Abracadabra hocus-pocus watch me make your account balance disappear. Majic? But to use a racist as it headliner has to be the greatest show on earth

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TD Bank - Checking

I was the victim of a "vishing" scam. Someone called me from the actual TD Bank number and claimed that someone was trying to access my account from another state. They asked me to verify my account by providing my username and last 4, which I thought was odd, but then again, the ID on my phone said TD BANK! The caller then claimed to be sending me a "fraudulent" transaction, on text, which also came from the actual TD Bank number, to which I was to reply "Yes". Little did I know the transaction was actually real- and with that, this person was able to empty out my account.

When I called TD Bank, to inform them that this had happened, they said they had no power to file a dispute, until the 11 transactions were out of pending status. In essence, the criminal who stole my money had more protection to ensure that he received my money, then I had to keep my own money. Thereafter, I went to the branch and spoke with a customer service rep. She assured me that once the transactions were out of pending status, that they could issue a provisional credit. That took 3 days, at which time I returned to the branch. Upon returning to the branch I was then told that they had no power to issue me a provisional credit, and once again I had to wait for an investigation, which could take up to 10 business days. In the meantime, all of my money is gone.

This bank is well aware of this scheme. Yet, with all its undoubted billions of dollars, it has taken no steps to protect its customers, not even with a warning. I should not have had to Google the subject, to find out that this is actually possible. Since it does not even have to decency to warn its customers I'll do it here.

Beware, this scheme is happening. Criminals have actually figured out how to infiltrate this bank's number. If you get a call from "TD Bank", hang up and call the bank yourself.

Needless to say once I have received this credit I will be closing my account, after this terrible experience.

Desired outcome: Warn customers and issue provisional credits for fraud immediately.

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U
Oct 14, 2021 3:34 am

Your problem appears to be with your phone company, not TD Bank. The phone company *knows* these scam calls don't actually come from the number that is shown on the caller ID -- they have separate ID information that they use for billing, and THAT is accurate, but they choose to allow callers to send fake caller ID information anyway. TD bank has nothing to do with the call appearing to come from them. The criminals could make the call appear to come from anywhere they want. Your phone company knowingly allows them do that.
https://www.consumer.ftc.gov/blog/2016/05/scammers-can-fake-caller-id-info

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B
11:17 am

TD Bank - Customer Service

Teller was extremely rude and raising her voice out of anger. I went in because my customers wanted me to go with them to the bank to cancel two checks for completed work. I asked if I could speak w the manager and the manager just disregarded my complaint. I asked for a complaint and she gave me her business card. Kelly Griffin. TD Bank. That is the only information that I got.

Desired outcome: Better customer service

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E
5:08 pm
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TD Bank - Their unprofessional service

I walk in td bank today as a new customer planing to open up a new bank account with 500 dollars cash in my pocket. As I walked in, I was approached by a gentleman who asked "what can I help you with?" when I explained to him why I was there he said to me that I would have to open the td app site and fill in my name & number. I then began to ask him, as I...

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C
12:26 am

TD Bank - IDAsssist

All I wanted is a simple answer as to the cost of IDassist. When I could not get a response I requested by a customer service email to cancel my account. TD seems to have blocked my request. All they care about is their profits and screwing the customer out of as much as they can. No morals or respect for the people that are making them rich.

Any comment?

Desired outcome: Just answer a simple question with a simple answer

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L
11:31 am
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TD Bank - TD FIT Loan

I received several solicitations from TD Bank to apply for a FIT personal loan. I decided to apply after I read that I could do this with out a hard inquiry on my credit. I went through the process and the loan terms seemed quite reasonable so I continued on with this process. I was asked to provide proof of my identity using a product called "Netidentify"...

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A
11:25 am

TD Bank - ATM Deposit - Missing Funds

On April 29th 2021, i used a TD bank atm at Floral Park NY to deposit my cash. I had a total of $50 x59bills and $20 x60bills to make my total of $4150. I had counted my cash prior to getting to the bank. I used the first atm and placed more than the required number of bills that included 50s and 20s, the atm took some of the bills which were mostly 50s, and returned very few 50s and 20s. Without noticing the error, i told it to deposit the first set of bills and tried to deposit the rest however, the machine wouldnt take the rest of the cash. That deposit came to $1000. I did a final deposit on the next machine only to realize my funds were incomplete which came to a total of $690 and $900 respectfully. Which means i was missing $1550. Then it occured to me that the first deposit stated $1000 which should have been $2550 because it had taken only the $50 bills and should not have been $1000. i ran into the bank after the atm error which could mean the ATM counted my $50 bills as $20 bills. They filed a claim and told me to wait 5 buiness days. I called on the 5th business day and they said its 10 business days now. I called on the 10th business day and i was told the claim was not in my favour. I ran to the bank to speak with the manager. He looked at the claim and said the initial claim was done incorrectly. He stated they count the overages every friday and the claim stated overages counted on May 7th when it should have been counted on April 30th. He stated he was going to look into this and get back to me. He called me back 3 days later on May 14th and stated their account did not have any overages for the week of the April 30th and he had his atm tech open the machine to see if there were funds stuck there but there wasnt so they would be closing my claims. I kept insisting that i know my total funds and its still missing from their machine. He said the bank can no longer do anything about this. and ended the call. My total funds is still missing $1550 and i dont know what else to do.

Desired outcome: MY missing funds

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