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2.8 442 Reviews

TD Bank Complaints Summary

196 Resolved
246 Unresolved
Our verdict: Dealing with TD Bank, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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TD Bank reviews & complaints 442

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11:45 am EST
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TD Bank Mortgage loan

Rated 1 out of 5 stars

TD Loan modification, check your math.

If you ever received a loan modification from TD Bank check your statements as they have made costly mistakes to my mortgage which is what brought us to Federal Court. Not only have they denied the allegation they have already cost me well over $250,000 in legal fees trying to right my account. It's a David vs Goliath fight that I am going to win as TD breached the contract and its fiduciary responsibilities. Check the case for yourselves and decide, you too may be the victim of the mistakes and misrepresentations I have experienced. Please spread the word.

9:22-cv-81037-AMC Krieger v. TD Bank N.A.

Aileen M. Cannon, presiding

Bruce E. Reinhart, referral

Date filed: 07/15/2022

Date of last filing: 12/22/2023

Date of experience: December 31, 2023

Confidential Information Hidden: This section contains confidential information visible to verified TD Bank representatives only. If you are affiliated with TD Bank, please claim your business to access these details.

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2:22 pm EDT
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TD Bank Minimum charges adding up

Hello,

I recently refinanced back in May and I received a minimum balance due letter and then another one doubling the minimum payment to 80 now in October. I closed my balance with the refinance and should not have a balance due or any minimum payments to make.

Please remove all balances from account ending in 4303 for Arterbury, Steven.

[protected] in case someone would like to call me. I can not get through to the number on the letter as it keeps hanging up on me when trying to speak to someone. Not very good service on the follow up phone with the letter TD. Very dissapointed in you..

Desired outcome: Remove 80 dollar balance and keep it at 0.

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10:50 am EDT
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TD Bank Transfer of money from my TD checking account to my account in Germany

I was told that I can transfer money from my TD account to an international account by issuing a cheque to myself. I have done this on July 23/23 and the cheque was returned on September 7/23 with the note "unable to contact maker". On the back of the cheque was a stamp "Cancelled TD Bank Global Operations. All my contact info is on my account and I was never contacted.

In addition I was charged 215. Euros for the return of the cheque.

I am looking for other ways to transfer my money. Since I am not living in Canada I cannot do a wire transfer of Global Transfer. There has to be a way to do this.

Desired outcome: A solution to transfer funds, a refund of the money I was charged.

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3:53 pm EDT

TD Bank TD credit card Service

After calling the corporate office at [protected] and talking with Kulit/CSR,

who requested that I give her my credit card number which I did not feel comfortable about so I asked her if she could pull my account up by my name, phone, or address.

After she repeated back my information, I noticed she entered the wrong information, and I requested to speak with her supervisor, well she hung up on me.

This is no customer service!

No hard feelings please give her more training so she can be equipped to help the customer.

Thank you

Desired outcome: Better training provided for the customer service representative.How pull up the customer's account number correctly.

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10:02 am EDT

TD Bank No check status closing

I used my debit card 9/4 at an event and within a hour of going to Walmart my card declined. I called the bank and of course no response. I went to the atm to get the rest of my remaining money in the acct.. Unauthorized Usage came up at the ATM! I just want my acct closed at this point and the remainder of funds that was in my acct sent to me in a check..

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3:35 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

TD Bank - TD Retail Card Services

I opened an account with Samsung Financing which is run by TD Bank Retail Card Services for the purchase of a Samsung Refrigerator. What a mistake! Both companies are poorly run and have refused to do what is right. The refrigerator was damaged by the delivery drivers at delivery which I noted on the delivery ticket. I contacted Samsung to get the damaged...

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4:03 pm EDT
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TD Bank Customer service

We have several accounts at TD Bank we are very disappointed with the customer service at your bank. We have both business and personal accounts. My husband is the payee on our daughter's account who has a disability. She was having a problem ordering from a local Walmart for some personal items that she wanted to purchase. She made the mistake of putting through several times and her account was blocked. We thought it would be an easy task. We had a very bad experience with our first call. We were put on hold for 15 minutes. We decided to go to our TD Branch in Berlin, NJ and there was one teller and one customer Service person on a Saturday. We were there an hour ahead. We were in a line with at least 6 other people ahead of us. I asked the Customer Service Rep if we waited would we eventually receive the help we need. His answer was no the bank would be closing at 1PM. It did appear that there was no manager present. I do not see this as being “The Most Convenient BanK” Jean & Joseph Keskes 60 Central Avenue, Berlin, N J 08009. Ph home [protected] work [protected] Jean cell: [protected]

The last person we spoke to her name was Angelica was very helpful from management. She should be commended.

Desired outcome: I would prefer to have a manager in the store. The office is understaffed. [protected] work [protected]

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2:47 pm EDT

TD Bank Buying a bank draft from TD Canada Trust

I visited TD Canada Trust branch at Hwy 7 and Warden Ave at about 12:30pm on June 22, 2023 and waited in line for about half an hour then it was my turn. i put my bank card in and keyed in my PIN Number in front of your staff named Justin Kim. I told him I wanted to buy a bank draft of exactly 85,000 Japanese Yen. He then asked around and the other guy showed him where to get an unprinted draft paper. He then asked me for an ID, I showed him a Driver's license he looks fine with that after carefully checking with the screen in front of him and returned to me. He then told me that TD does not send funds to Japan. And he asked me whether I need that in cash. I replied no and I was feeling strange that TD as one of the major banks in Canada and don't send funds to Japan. I then left. My complain is that the person may not fully understand what he need to do as a TD teller/representative because before my turn with this guy, J. Kim, he dealt with a senior lady, and he cannot do what she was asking him to do as well. She had to move to adjacent teller. If TD has any new person normally an experienced person standed behind that person most the times to make sure he/she in doing things right.

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4:48 pm EDT
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TD Bank Inheritance scam letter - in re ed leech from daniel tiber td canada trust

I'm Beverly Leech. I received a letter on May 6, dated April 27, 2023, in regards to a 'deceased customer of TD bank, MR. ED LEECH that died of a cardiac arrest in 2013.' That he has 9.2 million USD and I might be the beneficiary as no one has claimed it. Normally, I would ignore and shred this kind of obvious hoax. However, it's timing is particularly cruel and heinous. My favorite uncle, Ed Leech, is quite alive and living comfortably in hospice in Texas. This man is beloved by our entire family, and we're all deeply saddened by his reduced state as he is/was an extraordinary man. I hope you find this Daniel Tiber (probably a pseudonym but an a*hole just the same) and shut him down. I have scanned a jpeg copies of the letter and envelope - attached herein. Please contact the email provided. Thank you very much for your time. ~ Bev Leech

Desired outcome: That you find this guy and arrest him.

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6:01 pm EDT
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TD Bank Letter to estate

We've been receiving letters for the estate of John D Cain since November 2021. We've sent them back RTS indicating this is not the estate address (it may be what they have on file but there have been TWO new owners since this guy died in 2019). We've called them. We've gone to the bank. We've spoken to a manager. We still get the letters every month. We just want them to stop coming. The guy is dead and we are not his family or in charge of his estate.

Desired outcome: Stop sending the letters.

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12:31 pm EDT

TD Bank td bank demarketed me.

My name is Philip Narducci. I opened an account at the branch located at 2201 S Broad street, Philadelphia PA 19148. I was notified that the bank demarketed me. I went to the bank to recover my funds and was told that the Marketing team froze my funds. Now I am getting notices that some of my accounts and purchases are not being paid. I want my funds released to me immediately or I will be forced to proceed with legal action against your bank.

Philip Narducci

25 Hunters Creek Circle

Mullica Hill Nj 08062

DOB 11/17/1962

SS# last 4 6059

[protected]

Desired outcome: I need my funds to be released to me ASAP.

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2:57 pm EDT
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TD Bank Fraud investigation review

I am strongly appealing this decision by your team.

SUBJ: C-500303 and SUBJ: C487715

I have had my Email hacked and they somehow found out that my bank is TD bank. Along with the transactions on my bank statement they were able to get information on my account.

Celestialgardeningesse [protected] 39.99 on 2/27/22

So at this time your team did an investigation and I want to know what they found. Tell me:

1- the real name of the vendor that this is from?

2 -What I purchased and how I benefitted from it?

3- Was it online and was it from my computer? I us Pay Pal because they will investigate when there is a problem and when you cant get in touch with the vender…They fight for you

4- where is the copy of MY authorization on these transactions.

Ring Yearly Plan httspring com 39.99 on 3-02-22

I had an account with Ring but canceled it several months ago. When I saw that they had processes another years of subscription I called then right away. It was still pending on my account. I told them that this account was canceled and to please refund my automatic payment. The customer service girl say they could not find and account in my name (or my husband) as they shouldn’t have since I don’t have an account anymore. They said they didn’t charge my account because I didn’t have an account to charge. So NOW why do I have a charge that they could not fine an account for.

I did not benefit from this charge because I don’t have a ring anymore and I did try to correct this charge nicely and legally. I called the bank to reverse the charge or stop payment on it. Your TD Bank customer service said I had to wait till it posted. Well, I did that now I’m charged for something I didn’t want and called to correct.

Again as in the highlighted area…supply me with the authorization that ring has to charge my account and supply me my account number that they have authorization to charge my account.

I pay all my online stuff thru PayPal because it can be tracked. You have no idea what the team found and evaluated it all wrong.

SUPPLY ME with ALL documentation on these findings.

If I cant get a fair resolution I will send the next letter to the Insurance and Banking organization for their thoughts…Maybe its time to close this account

Desired outcome: credit my account and debit the vendor that does not deserve the payment

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12:36 pm EST

TD Bank business checking

I was with TD Bank since before they purchased Commerce bank in NJ. during the pandemic, my wife's business was shut down and she had to turn to home schooling our daughter. we also moved and she was not that concerned with her biz account at TD because she had no money in or out. fast forward 2 years, business is back up only to find that TD had siphoned off almost $2000 in "maintenance fees" during the past 2 years. obviously, we were livid. called the 800 number, they tell us to go to a branch. go to the branch, they tell us to call the 800 number. write a letter to the headquarters and are told, that is their policy. so clearly, TD Bank stands for bankrupting women owned businesses during times of crisis in this country. shameful behavior and I will be posting this as a warning to every review site i can find.

Desired outcome: Warning others, we are leaving with all of our other accounts and just don't want others to experience the same thing.

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1:26 pm EST
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TD Bank Debit card

I had to order a new debit card about 4 weeks ago. I was told the new one would go out that Monday and I should look for it Wednesday or Thursday of that week. By Saturday I had not seen it and called to make sure it went out to the correct address and or what happen to it. They informed me the paperwork got messed up and it had not gone out yet. Really? Were you going to call me to help you fix the problem? Well. Now that you have called us we can fix the paperwork and send it out. (there was nothing wrong with the paperwork, she never asked me any questions) I stated that I had just gone through hurricane Ian and was dependent on my debt card which had gotten hacked. She stated they would send it out again and to expect it Sunday or Monday. I asked her will it be delivered on Sunday? We'll send it out for 2 day delivery. Yes you guessed it, again it never arrived. When I called this time- excuse me where is my debit card? The customer service lady informed me it would take 2 business days for the post office to get it to me. Again Really? Well, it is now a month after they were supposedly sent to me, thank you TD Bank, still no debit card. I drove 2 hours to finally get a new one. This is what you call the best customer service bank- again Really!

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8:19 pm EST

TD Bank Poor customer service - branch 83269:[protected] st nw edmonton ab can

Our family has been banking at TD for over 55 years. The service has always been OK. The staff at this particular branch has changed drastically to the worst. The other day I went in to withdraw cash from the green machine. One of the bills was taped & went to the teller to exchange it. There were absolutely no other customers at the tills. She seemed to be annoyed & ordered me to put my card in the pin pad. I politely asked why & she barked, "how do you think the machine will know what to give me". Well, excuse me Miss, I thought. I am not aware of your procedures, so be it. I left and told her "That she was very rude". She looked away & couldn't care less. She definitely was not a lady & definitely not very professional. Her name was Jaspreet. When I need to do banking at the till, I do usually go to another branch. Staff here have very poor people skills. This is not the first time we have had a bad experience, but definitely the first time to let you know.

Desired outcome: Please someone talk to this girl. Give her some people skills learning.Whatever happened to "service with a smile".

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4:46 pm EST

TD Bank TD visa phone service

Good Afternoon,

Nov 27 4:25 PM

I just got off the phone with a gentleman from TD visa phone service.

he was very pleasant to deal with. My issue is that after entering my credit card number, Birth date, then telling the gentleman my three digit security code on the back of the card, My full name, The full name of the business, The address of the business and me confirming that I am the only person with signing authority on the account he was still not able to confirm my identity because the voice recognition thing did not work? and told me that I have to now go into a branch to get my 2021 statement.

This is very frustrating considering all of the info that I gave the man on the phone.

Basically calling the number for any assistance is completely useless for me.

I have multiple TD bank accounts and multiple TD credit cards. I would really like to actually be able to access the info that I need when I call or I will be going elsewhere with all my accounts.

I understand that TD needs to Authenticate who they are speaking with but there has to be a better way especially since I answered multiple questions confirming my identity.

Again the person was very pleasant to deal with and this has nothing to do with him.

not sure where to go from here.

Thank you

Brandon Manthau

Desired outcome: I suggest that after confirming the above 7 answers to security questions that this be more then sufficient to confirm my identity.

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7:48 am EST

TD Bank Checking account promotion

Hi,

I received a promotional mailing titled "A little pick-me-up for you. Earn a bonus of up to $600 when you open a new TC Checking and TD Savings account."

I went to my local branch to open both a checking and savings account but was told because that my $2,000 a month in direct deposits did not satisfy the requirement that "Have your direct deposits totaling $2,500 or more made into this account within 60 calendar days of the account opening date."

To me it seems that my direct deposit does satisfy the requirement and I don't understand why I was told it doesn't.

Please advise

Thanks,

Stuart Tiekert

Desired outcome: I would like to take advantage of the promotional offer.

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3:58 pm EDT
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TD Bank Safe Deposit Box

November 4, 2022. Andover, MA on Main Street. Refusal to place my daughter as co-signer on my box because she does not have a TD account. This "reason" is irrelevant and simply an immoral attempt to force someone to open an account.

If I pass away there will be considerable unnecessary trouble and expense for my daughter to access the box and obtain the original copy of my will which is the only copy the court will accept.

If this is not properly resolved I will have no choice but to close my account and tell everyone I know about how "America's most convenient bank,'' treats customers. Be informed, I am active in a number of large social organizations.

Desired outcome: See above.

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4:56 pm EDT
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TD Bank Change of payment agreement without my knowledge

Customer service changed the agreed payment schedule that was delayed to March 2023 due to refund check from dealership. Changes was made in September. I confirmed the changes by looking at my account on line.

Received a bill today showing payment due in November 2022. Called customer service and was told that the changes where reversed and refund applied to principal without my knowledge. Refused to acknowledge their mistake and make it right.

This now comes as unexpected payment as I was planning to use the money to help my kids until March 2023.

Email sent to TD CEO Bharat Masrani.

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Update by Henri Casanova2
Oct 26, 2022 4:43 pm EDT

Refund from dealership was applied to payment and monthly payment delayed to March 2023 by TD bank. Confirmed the changes by logging in to my account.

Just received a bill today showing that payment is due November 2022 and not March 2023 as agreed. Called TD customer service today and was told that the changes were reversed as they could not apply to payment. " they did earlier".

The issue is that it was done without my knowledge and really screw up my budget as I was going to help my kids for next six months as my payment were delayed to March 2023.

TD Customer Service refused to acknowledge error made and to make it right. Con tacted CEO Bharat Masrani today. Hope he is what he says he is.

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5:42 pm EDT
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TD Bank Misinformation reported as me being employed with td bank…misinformation reported as me being employed with td bank…

reported to:

https://employees.theworknumber.com/employment-data-report

I called the [protected] number (several times) and was unable to connect with the appropriate person regarding employment. I have never worked at TD Bank, nor do I have any type of account with them.

The 1701 Route 70 East, Cherry Hill, NJ 08034, is the office listed as employer. The date they gave the Workforce is 2/16/2022 – not listing start/end employment dates, nor salary.

Desired outcome: This misinformation needs to be removed immediately from my credit report(s), as well as the above-listed employment data website. This misinformation is causing a denial in housing for me.

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