Comenity
complaints

We pay our bills thru and online bank account. We always pay at least 2 wks in advance. Our aaa credit card thru Comenity Bank has always been a problem twice in the past year they failed to credit our account and charged us late fees both times we sent them copies of our cancelled checks and it was then credited back to our account . I complained to AAA and they said they there had many other AAA members that paid thru online bank paying have been having the same issue. And Comenity bank has ruined our credit rating.

we got had by people that work on your behalf in Las Vegas. all underdress. we were told its not a time share, it is most definitely is a time share. We tried to cancel but they never answerd their phone calls . numerous emails, left messages, were all ignored. and phone number they gave us is disconnected. i feel maybe you should look into this. it's nothing you did rest assured of that. I find they were not professional at all. they talked about all the prisons he was in and seemed to be proud of being a gang member and the guns he owns. The whole ordeal just gave us an uneasy feeling. I sure hope you can help us we can't afford to have my credit harmed for this Thank you in advance

respectfully submitted, Kevin Donahue & Kathleen Rock

928.486.2526 928.486.4188

I paid this account in full in March of 2023 I returned a bit late from a trip when I did my last payment. The automated system for their pay by phone did not indicate that I was late. I received a bill in May with 2 late fees I called them and I told them to close the account. They continued to add a late fee after late fee and interest on top of the late fee. I have had the worst experience with this bank. The thing is I did not have a balance and their unfair practices have ruined my credit.

With both my Lane Bryant account and Academy account, I can never get access to make my payment online. I start fighting your website 2-3 days before my payment is due and end up paying on the day it is due.

My bank takes it out the next day and you charge me a late fee.

This is the poorest excuse of customer service I have experienced. This has been going on for several months and I have not seen any improvement.

It is hard to pay off my comenity accounts and cut my credit cards so I don't have to deal with this frustration, when you keep adding fraudulent charges to my accounts.

Per the agreement of signing up with the card they offer a $100 statement credit if you spend $500 within the first 90 days on items outside of the NFL and then they are suppose to issue you the $100 after 90 days and its been 7 months and I still have nothing! I call every week and its the same story we are working on it and we are sorry. You owe me the statement credit as I did my part per the agreement. AWFUL CARD

When Comenity/ Bread Financial took over my credit card I did not receive a bill for months. I started receiving late notices and no bill. I would call them and they would tell me my payment was past due.

I finally received one bill a week after the late notice came. Since February I have not received any bills or late notices.

Now I see they have hit my credit claiming I am 90+ days late.

I dont use this card a whole lot. Probably only 2 or three times a year and always pay balance off early. I recieved a letter saying they were closing my account due to inactivity or my due to my credit score report. I messaged online to appeal the discion because I have 100 % payment ontime history for the past few years and have used my card responsibly . My account was still closed and I'm worried it's going to hurt my credit score that I've worked so hard to raise these past 8 years. This is just a terrible way to treat good customers.

Maurices/Comenity misapplied my payment and refuses to credit my account. Payment mailed April 11, 2023 (paper check) Payment cleared my bank 4/21/23 (credit card company processed without returning the check to the bank) When the May 2023 statement appeared with the unpaid amount I contacted Maurices via phone (call reference 2582). 5/10/23 received letter from Maurices/Comenity that they received my claim and were researching. 5/29/23 received letter from Maurices/Comenity they need more information 6/7/23 I provided Maurices/Comenity a) screen shot from my bank statement showing payment to them cleared 4/21/23 b) US Bank Trace ID for the transaction c) US Bank Transaction code (sent via their on line) secured message system 6/8/23 received acknowledgement from Maurices/Comenity of the submitted documents via their secured message system.

I had a promotion through Jared jewelers a last June 2022.. I paid my balance each month and new the promo ended at the end of June. I could not access my account to see what date it was due. I couldn’t get into transactions, called a few times, no help. They told me big Red lines were shown across the transaction page to alert me the promo was ending. But I could not access the transactions so I didn’t know the date. I also believed the date was changed because jewelry was being returned to be fixed again n again. I was charged $500 and disputed the charge they said no and are continuing to charge interest also. Please advise. I have excellent credit. I’ve never had a late payment in my 70 years. Thank you

I have 5 different accounts that all have autopay set up. They keep saying the bank declined the charges, twice each month and hitting me with late fees and over the limit fees. My bank has no record of them ever presenting any charges. The money is there! It has impacted my credit negatively and I’m furious. I have thrown my hands in the air and now the problem is so bad I can’t afford to get the accounts current.

I have talked to customer service, including supervisors, to no avail. I have written emails and even contacted the BBB about this practice.

And I’m forced to pay late fees and over the limit fees because there is clearly an issue with their payment center. HELP!

Resorting to complaints or 3rd party validation sources is not typically my preferred course of action. However I have exhausted every reasonable effort to resolve concerns with Comenity : Kay Jewelery and continue to get the runaround.

Account was to have minimums reset for April to $o payments $44 monthly no interest no late fees.

Company failed to correct costing me thousands in lost credit through their unethical reporting as late for not just April but May June and July as well none of which physically or fiscally impossible as I paid $110 am not due until 21 and they advised repeatedly they remove all lates and past due this never happened now clearance flagged and home loan approval on hold

They ignored arbitration and legal requests entirely