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CB Automotive Fueling and Charging Circle K Prepayment of gas, not reimbursed for the amount unused
Circle K

Circle K review: Prepayment of gas, not reimbursed for the amount unused

E
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8:28 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I prepaid for gas on 1/24/2024 around 1/1:30PM on two separate pumps, $80 on each pump as I wasn't sure how much gas my son or daughter-in-laws vehicles would take. There was a power outage due to wind. The pumps shut off, I am not sure of the exact amount of gas pumped but both were under $40 each. I went back into the store to get a refund of my money not spent and the computer systems were down, the cashier took my name, phone number and address and told me that she would mail me a gas card in the amount they owed me. We could not wait around because we had to have my daughter-in-law back in Ohio by 4:30PM so she could go to work. I have not received anything. I have contacted the store manager, Kista, on 2/1/2024 and on 2/23/24 both time she has promised to mail them to me, It is 4/18/2024 and I have still received nothing. I thought Circle K was a trust worthy business but your employees are proving me wrong!

Claimed loss: roughly $80, I was told they would be able to check the amount when the power came back on.

Desired outcome: A gas card with my refund amount on that card.

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    Texas Division, San Antonio, TX
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    1130 W. Warner Rd, Bldg B, Tempe, South Carolina, 85284, United States
  5. Circle K social media
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    Jul 20, 2024
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Circle K is ranked 6 among 46 companies in the Automotive Fueling and Charging category
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