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RaceWay Gas Stations
reviews & complaints

RaceWay Gas Stations
reviews & complaints

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37 complaints
8 resolved 29 unresolved
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R
8:43 am

RaceWay Gas Stations - Service

I went twice to the station on Halsey and Rt 202 in Parsippany New Jersey. Both incidents happened during the same week. First time I told the service provider to get me $50 dollars cash of regular, he put in $100, of course I didn't have enough and paid with a credit card.

The second time, I told him $50 credit card and he charged me $50, but 25 time, $1250.00 dollars. Now I not only have $1250 dollars less in my checking account, I also have to go to the process of getting my money back.

Totally unacceptable.

Last incident took place May 14th in the morning.

Desired outcome: My money back.

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K
6:29 am
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RaceWay Gas Stations - Manager Janine

I am an employee of raceway in east palatka I am past my 90 days I had to have my neighbors watch my 3 kids the sitter called and said my son has been screaming and crying all night. Witch I told them ahead of time. The manager Janine screamed at me told me I was stupid and basically she didn't care about my kids. I've watched her be extremely rude to...

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G
1:54 am

RaceWay Gas Stations - Raceway Milton Florida

I stopped by Raceway to get Gas and I'm not sure if your aware that your Employee Courtney Butler She also goes by Courtney McCormick she works in the Milton area raceways . I terminated her for theft . She stole over $200 out of the register and she was fired and trespassed from the circle K in Milton . I later found out she also stole from her previous employer before circle k .

Desired outcome: Just bring it to your attention you have a thief working for you

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L
12:00 pm
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RaceWay Gas Stations - Refund

Money was taken out of bank account for gas I never got it and your store manager says he can not pull the transaction. If it were an audit he would have to pull to history of all transactions he is not fit to run the store I have not gotten my money returned!!!

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L
6:58 pm

RaceWay Gas Stations - Rude and disrespectful to a customer and asked me to take my business to another Raceway Station

Three weeks ago I stopped at Raceway for gas on the corner of Westgate/Hwy 431, Dothan, AL. I go to this gas station every Sunday for a fill up because I travel 50 miles a day to Fort Rucker. I am 62 year old women who has NEVER filed a complaint of disrespect against a proprietor before. Three weeks ago, 18 July 2021, I stopped to fill up at pump #11. The pump would not take my American Express or my debit card. When I pushed the help button, he rudely told me to go to another pump. I left and filled me car at another gas station. Today I inadvertently stopped at the same pump, all the other pumps were presently filled. When I realized it wasn't working I pressed the button for help and was cut off in mid sentence and told (not asked) to go to another pump or come inside. When I went inside I asked to speak to the manager or owner. I told him I did not appreciate his disrespectful and abrupt demeanor. The gentleman told me he was the owner and I was lying that the pump was working 3 weeks ago. He then interrupted me in mid sentence and asked me to leave and go to another station. I have NEVER had any proprietor speak to me in such a rude, disrespectful, abrupt and embarrassing demeanor. I do plan to lodge a complaint to Rick Pate, the Alabama Commissioner, and to the Dothan City Manager. I realize this station doesn't need my business but he should not be permitted to speak to any customer in that fashion.

Desired outcome: I work at Fort Rucker and disrespect is never allowed. I would like someone to counsel him on his demeanor and disrespect. Customers should never be treated rudely.

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S
6:12 pm
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RaceWay Gas Stations - Employee’s

Went in filled up on gas and waters for family and snacks for the kids. Went to use the restroom when young tall employee stopped me and said cannot use the bathroom. I stated that the cone only said wet floor. When all of the sudden overweight and tall girl started using profanity. Will not recommend this place to no one. Employees complaining about...

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J
2:18 am

RaceWay Gas Stations - Employees

Most of the employees who work there in the evening shift are illegal immigrants . They don't have work permit. Some of them also work in morning too. I have called the law (ICE) already and i would do it again. I call business bureau because they sale Fake JUUL and FUME electronic cigarettes. I would like to see some action from Raceway headquarter ASP. I live right behind the store so i will find out what action you guys took. Thanks

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G
3:45 pm

RaceWay Gas Stations - university car wash tempe az

Today I went to to the above car wash in Tempe Az which calls it self Raceway
I have a charge to my card monthly for carwashes and it would not work the young man working there said the problem was my card had been declined
I showed him my Citi card app and the statement which showed a charge for
University car wash on MAY 2 2021 he leaves and a second man returns and tells me the same story and its not his problem that I should take care of my business and pay my bills and my card would work. To say the least this is probably the worst example of customer service. I am a retired VP of Sales for national Home builder and if a former employee of mine treated a customer in this way I would terminate him. Since you don't publish your contact phone number I Canceled my card and order a new one so next time you run it It really wont work. And since I am retired I will tell all my neighbors to stay away from your location since you are only 2 blocks away

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R
3:21 am
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RaceWay Gas Stations - Horrible customer service and mobile coupon

I went to 12411 kuykendahl location in Houston TX with my wife, who is a healthcare worker, to buy Newport cigarettes as we live close and were consistent Newport purchasers. I was told i couldn't redeem my mobile coupon after pressing the redeem button when paying for my cigarettes. Which only can be used 1 time at the store location and only gives 5...

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ADVERTISIMENT
D
4:58 pm
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RaceWay Gas Stations - Game Machines

I went to your schillingers Rd location. And the manager's she said her name was Tammy. When I first had gotten in there. I went to the sissor cut machine you have. I had play it the night before and I gotten down to a strand it only took me over 200$. By the way. Well I was playing it Tammy I guess it was her husband was in the store hanging out. And he...

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A
5:11 pm
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RaceWay Gas Stations - Inappropriate disrespectful behaviors, and short changing my money

Bad behaviors of Raceway store Merchants, representatives try to short change me. Raceways Gas station at Address: 18302 NW 7th Ave, Miami, FL 33169 and Miami Gardens officers. If it happen to me it can happen to you- these type of in appropriates behaviors including disrespectful behaviors, and personal injuries. should not be happening, to a 64years old...

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D
2:13 am
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RaceWay Gas Stations - I was charged twice for my gas!!

I went in and paid $20 on my MasterCard debit card. Then my husband couldn't pump the gas the owner attendant tried to blame my husband for doing something wrong but he was standing there waiting for the gas pump to turn on when I saw that the pump did not have my $20 worth that I had already paid went back in with my receipt and told the attendant I did...

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A
12:34 pm

RaceWay Gas Stations - selling beer to underage teens

This establishment is selling beer to underage teens because the manager that works there allows his employees to do so one of them is to a girl that works there and another one is a teenage guy that works there this establishment needs to be watched this is ridiculous to know that the employees of the store think that its okay to send underage people away with beer in hand! Next ill call the corporate office

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J
5:58 am
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RaceWay Gas Stations - employee's mistake cost me money for the 2nd time.

On October 5th I stopped to get gas and cigarettes at this location. I went inside paid for everything and went to pump my gas and the pump wasn't turned on. So I went back inside and the manager Jackson I believe noticed the gas was put on the wrong pump. So he said he refunded my account. I asked him for a receipt showing I was refunded and he said he...

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ADVERTISIMENT
G
8:16 pm
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RaceWay Gas Stations - credit card scam/customer service

Poor communications and customer service is the best I can say about this Raceway in Dothan, AL. After swiping my card and entering my zip code I realized the front of the gas pump was not locked. It was completely opened. I pressed the attendant button, they said they would be out to look at the pump. No one came. I finally went inside, no one was in line...

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P
9:04 am
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RaceWay Gas Stations - cashier by the name of w. ebony or s. crosby went back and forth between 2 machines to check out

I purchased items and went to check out this cashier was by far rude could not understand her I used my debit card asked if the machine was working she says "ya" finally checked out I had purchased an ice cream asked for a spoon she says "Dey right there" I said well the courtesy here is just great she says "well I told you where they were" I said no...

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L
10:18 am

RaceWay Gas Stations - about been charged twice.

On May 19 2019 I put gas in the amount of 23.94. And I looked in my bank account and I was charge twice on the same day for the same amount . Also your company holds the purchase twice which you are the only one.
Put this time it went through and got charge twice.
Of this is going to keep happening and I have to call you so I could have a refund that's am inconvenience and I feel this is to see of customers do not notice and you people get paid twice.
I will make a complaint with BBB
Albert Williams
786-515-4263
Racetrac

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R
3:25 pm
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RaceWay Gas Stations - customer service

My job moved from St Petersburg to Tampa which means I pass you Service station every morning. I started visiting your store to get coffee and lottery tickets. I asked Norton, S., register 2 for a $30 Gold Rush ticket. There were two rolls of $30 tickets. I asked her want number were the tickets on. Norton, S. quickly developed and attitude with me. I...

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D
12:17 pm
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RaceWay Gas Stations - customer service

I called raceway on 4/6/19 to inquire about gas that I accidentally left on a pump. I was answered by a woman who does not speak English. I asked my question and she hung up on me. I called back she hung up on me again. I asked to speak to a manager She also put a man on the phone who claimed he was a manager too. I arrived to the store and She told me she...

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B
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RaceWay Gas Stations - not getting a fair chance

I'm filing a complaint about Rob, owner of Raceway, on US-90 Milton, FL. January 6th, Rob called me and offered me a job interview, & We set the interview for January 7th at 1:00p.m. Jaunary 7th, I get there 20 minutes early, & He's not there. A co-worker called him to let him know I was there, about 1:30p.m. he finally got there. We go inside, I do my...

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