Kwik Trip
reviews and complaints

On 1/29/2024 at approximately 7:44am, I was sexually harassed by the cashier that scanned my items. After paying for my items, which were already bagged by the taller, older male cashier, he leaned into me, holding the bagged items saying "I'm not supposed to be rude to customers, but go suck a d*k." I replied, "excuse me," and he said, "I have the eggs in the bag, so go suck a d*k." I was shocked and left the store.

Additionally, I was charged an additional 20oz Diet Mountain Dew.

The store number is 242, the transaction number is 4365294, and the register number is 2. The time of the transaction from the cash register was 7:43:50 am, of which shortly after the exchange above happened.

I require compensation from Kwik Trip for the sexual harassment incident, a written apology from the employee involved, as well as a refund for being over charged.

Nov.4,2023 so I went to use kwik trip atm in pulask I withdrew 140.00 from atm and machine made a noise then dispensed forty dollars of my request. I looked again in little box inside of atm and it was empty I called the worker over and told her what happened and she also looked in box she explained that I would have to call number on side of atm. I first used my phone to go into my bank account to see what amount was taken from my account it said 140.00 but the machine only gave me forty. Lady on phone said I have tto take it up with my bank which I did right away mon. Morning and they returned my money I thought great it went easy well on jan.3 my bank took the hundred dollars back out of my account saying that they investigated it and proper amount was dispursed but I am out one hundred dollars because of it I think this is aweful because I am not responsible for there machine making an error or money getting stuck in it. Basically they said too bad

I made two visits a couple days apart and swiped Kwik Rewards card. November 4 and 6. Noticed that my account showed 0 visits. Called and all that does is put you on hold, so I used the contact form. Two weeks later no response, so I called again and hang time is too long, So I used contact form again and again no response.

So customer service is null.

On 21 oct shopping at this store I purchased a propane x change and 2 cs of busch lite 30pks. There was a promo if you buy 2 you get 4$ off. Put it all in my truck and looking over my receipt for the beer I was not sure if the price came up right with the promo. I went back inside and talked with an employee named mattthew. I questioned if it was correct and he Immediately got mad. Went into the cooler and came out with a cs and threw it on the counter. I was not ready for that attitude. I was not looking for trouble or something free just wanted to make sure I didnt over pay. Mistakes happen, He become angry and couldnt really explain it to me. I knew this was not worth getting into it any futher and told him he had a bad attitude and left the store. I am 65 Years old probably twice his age. I was in customer service for 36 years and I would never act like he did to a customer. I love your stores and shop at them all the time. I will not be back at this one. He should be fired.

On june 9 2023 one of your employee at 4402 Buckeye rd in Madison, Wi drives by and give my son and I the middle finger. Theyve been harrassing my family for the pass 3 yrs. Its been so bad we cant even shop at that kwik trip anymore.

Every time I tell them to stop harrassing my kids they make fun of my english, they make fun of my vehicle and also made fun of my green card which I do not have one.

The self checkout machine said it needed visual verification by employee and I said that I must need to be verified or vouched for and the employee responded with that god wouldn’t even vouch for me! That was very unprofessional and I am already suffering from depression and this is almost enough to make me want to just go and end it all because he made me feel just about as worthless as I am. Idk if these people realize how much of an effect they can have on someone’s life wether positive or negative. For example if I feel like the person working the counter is a [censored] I don’t go and be rude to her because of what I think of them I’m kind and respectful no matter how much they try belittling me

On a trip to the Lancaster WI store tonight I had 11 dollars on my food card I asked that that be used first for some of the cold items. I was told no I would have to void it all out and start over. Bs! I have done it there 1000 times till tonight. This woman was unfriendly and refused to listen so after asking 3x I paid all cash. April 29th at 1230 AM

I ordered 2 breakfast sandwiches ahead of time at Kwik Trip #305 main street Red Wing, MN. I looked around but nothing was labeled for to go orders. I asked the lady sitting donuts out & she showed me but wasn't friendly & made me feel like I was a pain. I said thank you & she didn't respond. I went to check out & the lady at the cash register wasn't friendly either. I wasn't offended my receipt & when I said thank you, she said ya. Not have a good day or see ya later. I guess I'll do my business elsewhere then. I hope something gets done with this so others do get affected too Thank you.

Used the car was at the Delavan, Wi location and my coworkers noticed i have a bunch of scratches on my car. Most looked light so i wasn’t too concerned as they could be buffed out. I hadnt washed my car for about a month due to weather and my car was very dirty. I took it to the wash today and realized the extent of the damage. Some of the scratches go down to the metal.

Sunday 02/12/2023 I went to Kwik Trip in Somerset, WI to get a car wash and a head of lettuce. I got my car wash first then pulled in front of the store to go in for lettuce. When I got out of the car to go in as I walked past the front left (drivers) side of my car I noticed there were alot of scratches, then looking around the car there were more of the same hairline scatches. Since I went directly from the car wash to the store, I went in and talk the the young man in charge and reported this. He was very polite and came out to look at my car and take pictures with his iPad. He then reported it to the claims Dept. at the corp. Headquarters in Lacrosse, Wi to Renee Schwinefus [protected]). After several days she called and said I needed 2 estimates which I got and sent to her. Finally she called back and informed me they would not be paying claiming it could not have been done by their carwash since they have not had any complaints from any of their carwashes in over 2 years. This is absolutely not true. Please check with Better Business Bureau. Those people were given the same run around and lies as I was. There are several complaints listed to check out just in the past few months. Corp. Headquarters never checked my car. The 2 reports from the body shop agreed it was from the carwash and stated they has had several lately. They are responsible for the damage on my car. It did happen at their car wash. The attitude from their claims department is awful. Anyone working in the store acting like that would probably have been written up. I want my car fixed and it was their fault!

At store today and they were out of Diet Coke at machines . I had already filled a cup of ice before I noticed.

I went to pay for my stuff, which now included a $2.50 bottle of soda ( since you guys were out)

I explained why I had a cup of ice and they still insisted on charging me.51 for the cup.

So now I'm paying $3.00 for a soda when I should be paying $1.54

It was my choice to buy the more expensive bottle of soda but I can't believe they still wanted to charge me for the cup considering the situation.

If they had watched their supply stocks better , this would never have been an issue. Based on principle, I gave back the bottle of soda and cup of ice. The operator also never said the typical have a nice day or see you next time. Not a word!

Terrible service!

Kwik Star #726
Saturday February 18th 3:00 p.m.
Needed to use the restroom before shopping.
Saw an employee go in.
I waited 5 minutes...
... and another 5 minutes...
Then hear videos being played in the stall.
I asked the employee, "are you just sitting there watching videos?"
He smugly replied, "yeah, I am" and turns up the volume.
I go to a manager to complain, and I can't get him to even acknowledge my presence.
I tried to tell him about the employee sitting in the bathroom just watching videos.
He ignores me.
No comment.
Nothing.
Straight out ignores me as if I was not there.
When I go up the counter to make my purchases, he's behind the counter and won't make eye contact.
On any other day, I would have nothing but praise for this store.
I don't know the manager who ignored me, nor do I know the employee that was having his movie break.
I don't know who, if anyone, was in charge.
As a customer, I feel very disrespected by this treatment.
I'm, however, so pleased that employees watching videos in the bathroom have a higher priority than customers.
In any case, when a customer comes up to an employee, (let alone a manager) and has a complaint, be professional at least and have the common decency to not ignore the customer.
I had come to expect more from Kwik Star.

In late summer of last year, I noticed a sign in our Mukwonago Kwik Trip saying they helped out the community. I inquired about this as I am the director of the Kitchen Kupboard food pantry in Mukwonago, and had a client asked about Gas cards. The woman at the counter said that was just for the employees at Kwik Trip. I told her that was odd as it said to help the community. So she referred me to another wonderful lady. I explained what I had asked the first lady, She said so you have a Pantry in Mukwonago and then told me about how the other pantry in Mukwonago usually get called to pick up expired or nearly expired food, but very seldom show up and they couldn't depend on that pantry. she asked if we would be interested in getting some of these items. I told her sure it would be great for our clients to get produce once in a while. You see our pantry is a total volunteer and does not get anything from the state our federal. We are small and want to keep our clients private. We are not associated with Food for Families or any other state charity. So when we were offered this opportunity to get free items for our clients, we jumped at the chance. It was really great and we were getting meat also, which being small, we couldn't afford. Someone would call us and we would go in to pick the items up. This was until just before Christmas. All of a sudden we no longer got any calls. As we get our gas and shop there offend, We stopped in to see what happened. The lady (wonderful people at the Mukwonago Kwik Trip-we love them all!) was shocked to hear no one called us to tell us why we were no longer getting calls to pick things up. It seems a district manager had been called to inquire about some points one of Kwik trips customers wanted us to have to get produce for our clients and he found out we were not associated with foods for families or any other charities & said we could not receive anything from Kwik trip. This is confusing to us as if we were associated with them, we could get food and things from them. We depend solely on the Organizations in Mukwonago for support as we don't ask for Money or donations. This manager also threatened firing anyone who had anything to do with helping our pantry out. Although, we love our Kwik trip and will continue to go to them, We were very disappointed on how this manager reacted and that he had not gotten in touch with us. We would not like to see any of the wonderful people lose their jobs. We managed before and we will manage again. It's just that people were impressed by your generosity & now we have to tell them we no longer qualify to get expired or nearly expired food from you and if the other pantry doesn't show up to pick up-that food ends up in the trash.9NOTE: our Pantry is located at the Mt Olive Lutheran Church - 211 Main Street, Mukwonago, Wi 53149

I had stopped at Kwik Trip at 1434 Northport in Madison to get gas and a cup of French vanilla cappuccino. That store had no French vanilla, so I did not get a drink but went to prepay for my gas and the girl was rude did not say a word to me. But then was really friendly with the man behind me. Time was 2:30pm

I then went to the Kwik Trip store in Waunakee and the worker had all the 5 machines tore apart cleaning them then was up by the registers. I asked one of the kitchen people if the person was working on putting the machines pieces back in and he stated he will be. I did suggest that maybe not all the machines should be taken apart at the same time and he agreed. The man offered to try the cold coffee and I said no thank you I will have to wait and go into Lodi and get my cappuccino. Time was 2:45pm

I then went 10 mins out of my way from my house into Lodi to get a cappuccino. I did get my cappuccino finally. But what I am upset about I had to go to 3 different stores to get a French vanilla cappuccino. I would also like to complain that the lids are terrible after getting my cappuccino I got out to my car and the lid popped off and got cappuccino all over my driver seat. Time was 3:11pm

I would like someone to contact about this issue.

Thank you Shawne [protected]/19/2022

10/5/22 4:15 pm

The store was very busy, Alex clearly overworked and stressed. However, the attitude is just uncalled for.

I was in to make a purchase and I've seen Alex in there before. I slid my card, and it said insufficient funds. I should preface this by admitting I am going through a difficult time right now, but I was sure I had enough money. (Turns out I did earlier that day but because of a bill being drawn out a week early I didn't have enough.) I honestly had no idea. She decided to make a bit of a scene. I was extremely embarrassed, and it was unintentional on my part. There was no need for her to talk to me like I'm a child in a VERY loud voice so everyone could hear. Oddly enough the very same thing happened to a young man ahead of me. But he was almost out the door before Alex realized the purchase didn't go through. She again, made a scene. She yelled across the customer service area to the young man. It's just uncalled for. Kwik Trip prides itself on customer service. The young man and I were both embarrassed and clearly didn't want this to happen.

On 9-4-2022 at approximately11:50. I was waiting in line with only one cashier open. Finally Kaitlyn opened her line with a attitude, you could tell she was upset because she had to wait on customers, her non verbal exspression showed this. I did not even get a proper greeting or exit. Perhaps she was having a bad day however in my gas station this would be no excuse. This was the one and only time I got mistreated at Kwik Trip in Mosinee WI. I will NOT patronize your establishment when she is working. Hopefully you can look at the camera to get a better understanding of her demeanor.

Sincerely

Carrie Cherney

8/18/2022 store #624 11:32AM registar #3 ticket 1933499

Approx 11:15AM asked counter person for a pre-paid card good at any merchant and specificly said "not a card that has to be activated on line".

Jonah, manager, came around the counter going to a display of various cards.

Jonah took one from the display showed it to me saying that it had a five hundred dollar max and would work. Jonah returned to the counter, saying "... cash only..." to which I agreed. With the purchase I asked about how long until I could use the card to which Jonah said something like a few minutes.

I returned one hour later after unsucsessful atempts to use he card and reading the small print on the card explaining that you must go on-line to activate it.

I requested a refund presenting the card and my receipt. Jonah kept me there giving me excusses and an insult for a lenghty period of time.

All of this is verifiable via your AV recording data base

We showed up to Kwik trip to pick up our friend who was having car troubles. I understand that they were just locking up, but I asked if I could use their restroom they said no we couldn’t go in. There was like 4 20-something girls that really need to pee, I specifically ask to just change my tampon. He still said no, I’m not sure how strict the policy is, but as a women who has been bleeding for 3 weeks it was very frustrating to have to drive home like that in the middle of the night.

How can you justify the multiple increases and unethical price gouging. Let’s take ice for example. Pre covid was $1.99 for 10 lb bag. Then let’s increase price by 25% to $2.49. Still not enough for KT’s pockets so hit her again up to $2.79. And still not done! Let’s try to fool people one more time by lowering the price back to $2.49… but giving them so much less product… only 7 lbs now instead of 10. So doing the math you’re screwing over your customers by an overall nearly 80% price increase! Now 35.5 cents per pound that used to be 19.9. Shame on you!