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Kwik Trip Customer Service Phone, Email, Contacts

Kwik Trip
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Kwik Trip reviews 160

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12:00 am EDT

Kwik Trip A Convenient Stop for Quick Errands

Kwik Trip is a mixed bag of experiences, but one thing that stands out is its convenience. With easily accessible locations and well-organized stores, it's a go-to spot for quick errands. While some customers have faced issues with customer service and quality assurance, others have praised the friendly employees and the variety of offerings. If you're looking for a place to grab a snack, fill up on gas, or pick up essentials in a hurry, Kwik Trip might just have you covered. Keep in mind the mixed reviews and approach with an open mind for a convenient stop on your daily journeys.

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  1. Pros
    1. Fresh food selection
    2. Competitive fuel prices
    3. Clean, well-maintained stores
    4. Convenient locations
    5. Efficient customer service
  1. Cons
    1. Limited geographic reach
    2. Intense competition from chains
    3. Vulnerable to fuel price volatility
    4. Limited product differentiation

Kwik Trip complaints 159

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6:56 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I singular female looking individual, has a very disrespectful approach toward me and it has happend more then once. I think the next time I walk in to Kwik trip in Belmont WI and see this person operating the cash register, I will likely leave and drive another 5 minutes down the road for better and more respectful gas station visit. I have been notified a...

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11:24 am EST
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Kwik Trip Customer service - sexual harassment

On 1/29/2024 at approximately 7:44am, I was sexually harassed by the cashier that scanned my items. After paying for my items, which were already bagged by the taller, older male cashier, he leaned into me, holding the bagged items saying "I'm not supposed to be rude to customers, but go suck a d*k." I replied, "excuse me," and he said, "I have the eggs in the bag, so go suck a d*k." I was shocked and left the store.

Additionally, I was charged an additional 20oz Diet Mountain Dew.

The store number is 242, the transaction number is 4365294, and the register number is 2. The time of the transaction from the cash register was 7:43:50 am, of which shortly after the exchange above happened.

I require compensation from Kwik Trip for the sexual harassment incident, a written apology from the employee involved, as well as a refund for being over charged.

Desired outcome: I would like compensation for being sexually harassed, a written apology, and a refund for being overcharged for something I didn't order.

Confidential Information Hidden: This section contains confidential information visible to verified Kwik Trip representatives only. If you are affiliated with Kwik Trip, please claim your business to access these details.

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10:18 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Hello, I hope this reaches someone who can help. I was recently at Kwik Trip #1013 on Holy Hill Rd. I went in around 1:30 am on 1/16/2024. I was ready to check out with all my stuff in my hands and the lady who was hunched over at the fresh case was ignoring me standing there. I can't recall what her name was but she had shoulder-length black/ darker...

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Is Kwik Trip legit?

Kwik Trip earns a trustworthiness rating of 86%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Kwik Trip highly, which means their services are pretty reliable. Despite this, their 1% complaint resolution rate raises questions. We recommend users check reviews and complaints about Kwik Trip to understand what to expect from them.

We found clear and detailed contact information for Kwik Trip. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kwik Trip has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Kwiktrip.com you are considering visiting, which is associated with Kwik Trip, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Kwik Trip have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Kwik Trip website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Kwik Trip's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 1% of 1 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the kwiktrip.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • Kwik Trip protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Kwik Trip. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:30 pm EST
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Kwik Trip Cash depot atm

Nov.4,2023 so I went to use kwik trip atm in pulask I withdrew 140.00 from atm and machine made a noise then dispensed forty dollars of my request. I looked again in little box inside of atm and it was empty I called the worker over and told her what happened and she also looked in box she explained that I would have to call number on side of atm. I first used my phone to go into my bank account to see what amount was taken from my account it said 140.00 but the machine only gave me forty. Lady on phone said I have tto take it up with my bank which I did right away mon. Morning and they returned my money I thought great it went easy well on jan.3 my bank took the hundred dollars back out of my account saying that they investigated it and proper amount was dispursed but I am out one hundred dollars because of it I think this is aweful because I am not responsible for there machine making an error or money getting stuck in it. Basically they said too bad

Claimed loss: 100.00

Desired outcome: i would like my money given back to me and an apology for their rude behavior

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12:26 pm EST
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Kwik Trip Kwik Rewards

I made two visits a couple days apart and swiped Kwik Rewards card. November 4 and 6. Noticed that my account showed 0 visits. Called and all that does is put you on hold, so I used the contact form. Two weeks later no response, so I called again and hang time is too long, So I used contact form again and again no response.

So customer service is null.

Desired outcome: All I want to know is how are my kwik rewards tracked.

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11:02 am EDT
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Kwik Trip Employee at 22 N Union St. Mauston Wi.

On 21 oct shopping at this store I purchased a propane x change and 2 cs of busch lite 30pks. There was a promo if you buy 2 you get 4$ off. Put it all in my truck and looking over my receipt for the beer I was not sure if the price came up right with the promo. I went back inside and talked with an employee named mattthew. I questioned if it was correct and he Immediately got mad. Went into the cooler and came out with a cs and threw it on the counter. I was not ready for that attitude. I was not looking for trouble or something free just wanted to make sure I didnt over pay. Mistakes happen, He become angry and couldnt really explain it to me. I knew this was not worth getting into it any futher and told him he had a bad attitude and left the store. I am 65 Years old probably twice his age. I was in customer service for 36 years and I would never act like he did to a customer. I love your stores and shop at them all the time. I will not be back at this one. He should be fired.

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8:02 am EDT

Kwik Trip Employee

On june 9 2023 one of your employee at 4402 Buckeye rd in Madison, Wi drives by and give my son and I the middle finger. Theyve been harrassing my family for the pass 3 yrs. Its been so bad we cant even shop at that kwik trip anymore.

Every time I tell them to stop harrassing my kids they make fun of my english, they make fun of my vehicle and also made fun of my green card which I do not have one.

Desired outcome: I just want to raise awareness

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11:54 pm EDT
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Kwik Trip Employee

The self checkout machine said it needed visual verification by employee and I said that I must need to be verified or vouched for and the employee responded with that god wouldn’t even vouch for me! That was very unprofessional and I am already suffering from depression and this is almost enough to make me want to just go and end it all because he made me feel just about as worthless as I am. Idk if these people realize how much of an effect they can have on someone’s life wether positive or negative. For example if I feel like the person working the counter is a [censored] I don’t go and be rude to her because of what I think of them I’m kind and respectful no matter how much they try belittling me

Desired outcome: For the employees to be treating customers with respect regardless of their opinion of them. Also at the same store the ladies who work in the morning have been stuck up and rude as well.

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2:11 am EDT
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Kwik Trip Cashier

On a trip to the Lancaster WI store tonight I had 11 dollars on my food card I asked that that be used first for some of the cold items. I was told no I would have to void it all out and start over. Bs! I have done it there 1000 times till tonight. This woman was unfriendly and refused to listen so after asking 3x I paid all cash. April 29th at 1230 AM

Desired outcome: Teach her how to be friendly, and that yes a food card balance can be used. This is not the first time with this employee and want it rectified. I can be reached via email [protected]@gmail.com

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12:11 pm EDT

Kwik Trip Service

I ordered 2 breakfast sandwiches ahead of time at Kwik Trip #305 main street Red Wing, MN. I looked around but nothing was labeled for to go orders. I asked the lady sitting donuts out & she showed me but wasn't friendly & made me feel like I was a pain. I said thank you & she didn't respond. I went to check out & the lady at the cash register wasn't friendly either. I wasn't offended my receipt & when I said thank you, she said ya. Not have a good day or see ya later. I guess I'll do my business elsewhere then. I hope something gets done with this so others do get affected too Thank you.

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3:11 pm EDT
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Kwik Trip Car wash

Used the car was at the Delavan, Wi location and my coworkers noticed i have a bunch of scratches on my car. Most looked light so i wasn’t too concerned as they could be buffed out. I hadnt washed my car for about a month due to weather and my car was very dirty. I took it to the wash today and realized the extent of the damage. Some of the scratches go down to the metal.

Desired outcome: Repair

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11:13 pm EDT
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Kwik Trip Car wash damage to my car / response from claims at corp. headquarters

Sunday 02/12/2023 I went to Kwik Trip in Somerset, WI to get a car wash and a head of lettuce. I got my car wash first then pulled in front of the store to go in for lettuce. When I got out of the car to go in as I walked past the front left (drivers) side of my car I noticed there were alot of scratches, then looking around the car there were more of the same hairline scatches. Since I went directly from the car wash to the store, I went in and talk the the young man in charge and reported this. He was very polite and came out to look at my car and take pictures with his iPad. He then reported it to the claims Dept. at the corp. Headquarters in Lacrosse, Wi to Renee Schwinefus [protected]). After several days she called and said I needed 2 estimates which I got and sent to her. Finally she called back and informed me they would not be paying claiming it could not have been done by their carwash since they have not had any complaints from any of their carwashes in over 2 years. This is absolutely not true. Please check with Better Business Bureau. Those people were given the same run around and lies as I was. There are several complaints listed to check out just in the past few months. Corp. Headquarters never checked my car. The 2 reports from the body shop agreed it was from the carwash and stated they has had several lately. They are responsible for the damage on my car. It did happen at their car wash. The attitude from their claims department is awful. Anyone working in the store acting like that would probably have been written up. I want my car fixed and it was their fault!

Desired outcome: I want my car fixed.

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j.v.l
Green Bay, US
Feb 09, 2024 4:26 pm EST

Hello, I am also dealing with this issue. They have escalated the same to the point that I am commencing a small claims action against them. I will let you know how it goes. So far, I have pretty solid evidence. Especially of a "touch-free" car wash, when you choose the "elite" option, not in fact being "touch-free".

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Zach L
Mauston, US
Oct 03, 2023 1:05 pm EDT
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Did you get it resolved? I'm dealing the same thing currently. Probably the same people. They're telling me no one else has complained, that out of 50 cars only one said soemthing(me). I got the no touch cause of scratches and it peeled my clear coat instead.

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1:44 pm EST

Kwik Trip Bad service at Checkout

At store today and they were out of Diet Coke at machines . I had already filled a cup of ice before I noticed.

I went to pay for my stuff, which now included a $2.50 bottle of soda ( since you guys were out)

I explained why I had a cup of ice and they still insisted on charging me.51 for the cup.

So now I'm paying $3.00 for a soda when I should be paying $1.54

It was my choice to buy the more expensive bottle of soda but I can't believe they still wanted to charge me for the cup considering the situation.

If they had watched their supply stocks better , this would never have been an issue. Based on principle, I gave back the bottle of soda and cup of ice. The operator also never said the typical have a nice day or see you next time. Not a word!

Terrible service!

Desired outcome: Free fountain soda coupon

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2:20 pm EST

Kwik Trip Abuse from management

Kwik Star #726
Saturday February 18th 3:00 p.m.
Needed to use the restroom before shopping.
Saw an employee go in.
I waited 5 minutes...
... and another 5 minutes...
Then hear videos being played in the stall.
I asked the employee, "are you just sitting there watching videos?"
He smugly replied, "yeah, I am" and turns up the volume.
I go to a manager to complain, and I can't get him to even acknowledge my presence.
I tried to tell him about the employee sitting in the bathroom just watching videos.
He ignores me.
No comment.
Nothing.
Straight out ignores me as if I was not there.
When I go up the counter to make my purchases, he's behind the counter and won't make eye contact.
On any other day, I would have nothing but praise for this store.
I don't know the manager who ignored me, nor do I know the employee that was having his movie break.
I don't know who, if anyone, was in charge.
As a customer, I feel very disrespected by this treatment.
I'm, however, so pleased that employees watching videos in the bathroom have a higher priority than customers.
In any case, when a customer comes up to an employee, (let alone a manager) and has a complaint, be professional at least and have the common decency to not ignore the customer.
I had come to expect more from Kwik Star.

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10:40 am EST
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Kwik Trip I am not really complaining, just would like an explanation about your policy in regards to food giving to pantries.

In late summer of last year, I noticed a sign in our Mukwonago Kwik Trip saying they helped out the community. I inquired about this as I am the director of the Kitchen Kupboard food pantry in Mukwonago, and had a client asked about Gas cards. The woman at the counter said that was just for the employees at Kwik Trip. I told her that was odd as it said to help the community. So she referred me to another wonderful lady. I explained what I had asked the first lady, She said so you have a Pantry in Mukwonago and then told me about how the other pantry in Mukwonago usually get called to pick up expired or nearly expired food, but very seldom show up and they couldn't depend on that pantry. she asked if we would be interested in getting some of these items. I told her sure it would be great for our clients to get produce once in a while. You see our pantry is a total volunteer and does not get anything from the state our federal. We are small and want to keep our clients private. We are not associated with Food for Families or any other state charity. So when we were offered this opportunity to get free items for our clients, we jumped at the chance. It was really great and we were getting meat also, which being small, we couldn't afford. Someone would call us and we would go in to pick the items up. This was until just before Christmas. All of a sudden we no longer got any calls. As we get our gas and shop there offend, We stopped in to see what happened. The lady (wonderful people at the Mukwonago Kwik Trip-we love them all!) was shocked to hear no one called us to tell us why we were no longer getting calls to pick things up. It seems a district manager had been called to inquire about some points one of Kwik trips customers wanted us to have to get produce for our clients and he found out we were not associated with foods for families or any other charities & said we could not receive anything from Kwik trip. This is confusing to us as if we were associated with them, we could get food and things from them. We depend solely on the Organizations in Mukwonago for support as we don't ask for Money or donations. This manager also threatened firing anyone who had anything to do with helping our pantry out. Although, we love our Kwik trip and will continue to go to them, We were very disappointed on how this manager reacted and that he had not gotten in touch with us. We would not like to see any of the wonderful people lose their jobs. We managed before and we will manage again. It's just that people were impressed by your generosity & now we have to tell them we no longer qualify to get expired or nearly expired food from you and if the other pantry doesn't show up to pick up-that food ends up in the trash.9NOTE: our Pantry is located at the Mt Olive Lutheran Church - 211 Main Street, Mukwonago, Wi 53149

Desired outcome: I would like the district manager to call me and let me know why he thinks its so bad for a small pantry to get Kwik Trips throw-a ways!!!

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5:03 pm EDT

Kwik Trip Cappuccino machines

I had stopped at Kwik Trip at 1434 Northport in Madison to get gas and a cup of French vanilla cappuccino. That store had no French vanilla, so I did not get a drink but went to prepay for my gas and the girl was rude did not say a word to me. But then was really friendly with the man behind me. Time was 2:30pm

I then went to the Kwik Trip store in Waunakee and the worker had all the 5 machines tore apart cleaning them then was up by the registers. I asked one of the kitchen people if the person was working on putting the machines pieces back in and he stated he will be. I did suggest that maybe not all the machines should be taken apart at the same time and he agreed. The man offered to try the cold coffee and I said no thank you I will have to wait and go into Lodi and get my cappuccino. Time was 2:45pm

I then went 10 mins out of my way from my house into Lodi to get a cappuccino. I did get my cappuccino finally. But what I am upset about I had to go to 3 different stores to get a French vanilla cappuccino. I would also like to complain that the lids are terrible after getting my cappuccino I got out to my car and the lid popped off and got cappuccino all over my driver seat. Time was 3:11pm

I would like someone to contact about this issue.

Thank you Shawne [protected]/19/2022

Desired outcome: I would like to see the stores order enough French Vanilla cappuccino since it is a best seller. I stop at several Kwik Trip around Wisconsin. I think I should receive a gift card for all the trouble I have encountered today.

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6:43 pm EDT

Kwik Trip Alex 7508 Century Ave, Middleton, WI 53562

10/5/22 4:15 pm

The store was very busy, Alex clearly overworked and stressed. However, the attitude is just uncalled for.

I was in to make a purchase and I've seen Alex in there before. I slid my card, and it said insufficient funds. I should preface this by admitting I am going through a difficult time right now, but I was sure I had enough money. (Turns out I did earlier that day but because of a bill being drawn out a week early I didn't have enough.) I honestly had no idea. She decided to make a bit of a scene. I was extremely embarrassed, and it was unintentional on my part. There was no need for her to talk to me like I'm a child in a VERY loud voice so everyone could hear. Oddly enough the very same thing happened to a young man ahead of me. But he was almost out the door before Alex realized the purchase didn't go through. She again, made a scene. She yelled across the customer service area to the young man. It's just uncalled for. Kwik Trip prides itself on customer service. The young man and I were both embarrassed and clearly didn't want this to happen.

Desired outcome: Alex needs some coaching because you never know what a person is going through. They may wear a smile, but underneath there's a lot going on. I also called after this happen, phone rang 10 times with no answer.

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7:53 pm EDT
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Kwik Trip Employee

On 9-4-2022 at approximately11:50. I was waiting in line with only one cashier open. Finally Kaitlyn opened her line with a attitude, you could tell she was upset because she had to wait on customers, her non verbal exspression showed this. I did not even get a proper greeting or exit. Perhaps she was having a bad day however in my gas station this would be no excuse. This was the one and only time I got mistreated at Kwik Trip in Mosinee WI. I will NOT patronize your establishment when she is working. Hopefully you can look at the camera to get a better understanding of her demeanor.

Sincerely

Carrie Cherney

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9:23 pm EDT

Kwik Trip Manager Mis-represented product/refused to refund it.

8/18/2022 store #624 11:32AM registar #3 ticket 1933499

Approx 11:15AM asked counter person for a pre-paid card good at any merchant and specificly said "not a card that has to be activated on line".

Jonah, manager, came around the counter going to a display of various cards.

Jonah took one from the display showed it to me saying that it had a five hundred dollar max and would work. Jonah returned to the counter, saying "... cash only..." to which I agreed. With the purchase I asked about how long until I could use the card to which Jonah said something like a few minutes.

I returned one hour later after unsucsessful atempts to use he card and reading the small print on the card explaining that you must go on-line to activate it.

I requested a refund presenting the card and my receipt. Jonah kept me there giving me excusses and an insult for a lenghty period of time.

All of this is verifiable via your AV recording data base

Desired outcome: I would like my refund without having to file a police report and/or going to court.Taking advantage of a senior citizen is a crime.

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10:49 am EDT

Kwik Trip Bathroom

We showed up to Kwik trip to pick up our friend who was having car troubles. I understand that they were just locking up, but I asked if I could use their restroom they said no we couldn’t go in. There was like 4 20-something girls that really need to pee, I specifically ask to just change my tampon. He still said no, I’m not sure how strict the policy is, but as a women who has been bleeding for 3 weeks it was very frustrating to have to drive home like that in the middle of the night.

Desired outcome: 4 women to use the bathroom quick or at least not have to bleed all the way home

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Jamie Cardinal
, US
Apr 06, 2023 6:29 pm EDT

Oh I'm sorry. Do YOU bleed from your penis monthly?! You have NO right to judge us females just because you feel sorry for the workers. Isn't kwiktrip supposed to be open 24/7? That's no escuse for someone BLEEDING from their vagina. Have some self respect for those who are not male.

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I am me.
, US
Aug 17, 2022 11:45 am EDT

I cannot believe a person would give a 1 star to an establishment that was closing (meaning everything was clean, mopped, and ready for the next day) because they couldn't use the bathroom. If they'd been allowed in, the employees would have had to stay over to clean up behind them. Not only are these young ladies to young to clearly understand, they are severely entitled.

About Kwik Trip

Screenshot Kwik Trip
Kwik Trip is a convenience store chain offering a variety of products and services. They provide fresh food options such as sandwiches and baked goods, alongside a selection of grocery items. Fuel services are available, with some locations offering car washes. Kwik Trip also has an in-store rewards program for regular customers.
How to file a complaint about Kwik Trip?

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4. Detailing the Experience:
- Provide detailed information about your experience with Kwik Trip.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
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Ensure you follow these steps carefully to effectively file a complaint against Kwik Trip.

Overview of Kwik Trip complaint handling

Kwik Trip reviews first appeared on Complaints Board on Feb 7, 2011. The latest review A Convenient Stop for Quick Errands was posted on May 22, 2024. The latest complaint customer service was resolved on Nov 26, 2018. Kwik Trip has an average consumer rating of 1 stars from 160 reviews. Kwik Trip has resolved 2 complaints.
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  1. Kwik Trip contacts

  2. Kwik Trip phone numbers
    +1 (608) 781-8988
    +1 (608) 781-8988
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    +1 (800) 505-5157
    +1 (800) 505-5157
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    +1 (800) 305-6666
    +1 (800) 305-6666
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  4. Kwik Trip address
    1626 Oak Street P.O. Box 2107, La Crosse, Wisconsin, 54602-2107, United States
  5. Kwik Trip social media

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