Doral cigs.
Got 2 packs 3 days ago. 3.15 pack when you buy 2. I paid 5.60. Today bought 2 sign said 3.15 when you buy 2. Paid 7.60. Receipt has 3.55 ok. Girl didn't help. Knew nothing about it. I told her the sign says 3.15. She don't make the prices. Prices on the products should match the register. Nice way the rip people off. Most don't pay attention right.
Desired outcome: Fix the price on product to match register would help. Don't RIP people off. It's hard enough. Rich keep getting richer off the backs of hard working folks.
Circle k and the purchase of car wash certificate
Upon purchasing gas and a car wash I saw that I did not get a receipt. Since it is necessary for getting the car wash, I went into the store and waited on line. Finally get the receipt and go to get the carwash. Car wash is broken. So I waited to get a receipt and was still unable to get the car wash. I went back inside to ask why I was not told carwash wa...
Read full complaintEmployee
On June 9th at about 8:00 am the assistant manager that was on the ship used racial slurs calling me the n word stating that she don't have to sell me anything in the store just previously the day before she was in discussion with three other officers regarding black people and how they act in society however I explained to the lady the assistant manager if...
Read full complaintRude employees and getting banned from store due to telling the truth to the manager
I've been going to this store for many years now and have never met such a rude disrespectful loud mouth employee that works at circle k now I didn't know drugs were allowed to be used by the employees during working hours well that's exactly y Ive been banned from going back into the store becus I decided to let the g. m know what was going on in her store and we'll next day I get told I can't go in the store anymore I thought I was doing the right thing by letting the manager know I caught her worker in the restroom sniffing drugs off the toilet seat haaa she forgot to lock the door well apparently I'm not allowed to go in the store anymore ikno for a fact unless I've been caught stealing or being rude to one of the employees that's when I'll get banned from store which I haven't done either or who can I talk to about resolving this issue and hopefully get a apology from the employee and the general manager from old persal Rd store also I think the employee should be fired immediately due to her being so unprofessional and getting caught doing drugs at a place if business what if my 10 yr. old daughter was with me that day I caught your employee doing her drugs in the restroom then what!
Desired outcome: I'd like that employee fired and the general manager to be sent home with unpaid leave and I'd like a apology from both of the workers as well and to be let back in the store
Service
I purchase fuel exclusively at Circle K stores. I utilize the Easy Pay system. Therefore, I spend very much money at Circle K. If this means nothing to Circle K, please let me know, and I will take my business elsewhere. I say this because, this is the second time I've had cause to make a complaint about a Circle K store. The first time, it appears, you did not think I warranted a response. Hopefully, your CRM has improved since then. My concern is as follows:
1) It makes no sense to me, that, in your initiative to push self serve checkouts in your stores, You didn't consider it necessary to have said checkouts accept your own in-house Easy Pay cards.
2) You did not train your employees to know that the system does not accept Easy Pay (provided the clerk is familiar with Easy Pay at all). I waste a lot of time explaining to clerks about this. Apparently, they are trained to push the customer to the self checkouts, so they selectively do not hear the first time I tell them that it will not work. Or, they waste time, trying to run the transaction, before hearing what I'm saying.
3) I visited your store at 3350 E Main Street in Mesa AZ last night 31 May 2023, at 9:56 p.m. I went through the scenario of having to explain to the clerk that I cannot pay for fuel at the self checkout. Normally, a clerk will then move to a regular POS, and do the transaction. This clerk just stood and looked at me. I moved to the regular POS, expecting that the subtle prompt would jog her memory. When she still stood there, looking at me. She then said to me that that register was closed. I lamented that I would not be able to purchase fuel. Her response, in a condescending manner was "Well, it is what it is." Normally, I have cheery exchanges with Circle K clerks, especially late at night, when I know they are at greater risk, and maybe a bit more apprehensive. This poor choice of words and attitude said to me, "I don't care if you have fuel or not, and I don't care if you run out before you get to the next station. In fact, I don't care if you come to Circle K at all." As I said, I would like to know if this is the view Circle K takes of me as a consumer, or, as an individual, so I can decide where to purchase my fuel from now on.
Desired outcome: Better training of employees. As a person who recommends Circle K and Easy Pay to others, how do I look if they encounter poor service, after following my recommendation?
police officer
I don't necessarily have a complaint!
The officer on duty @ the above location certainly does not have any familiarity with being around Blacks :as I once came into the store, he was videotaping with his Personal Cell phone!
My info concluded he was sending the photos to particular Police officers within the Tallahassee Police Department... facial recognition is quite common within the federal government! However, he was illegally obtaining photos of shoppers ; I'm sure if this occurred with Whites, they would have immediately brought this complaint to the Store Manager!
My former affiliation with the Government (in the Intelligence division, and an Attorney and Commander of 45 thousands soldiers!)
Another officer walked into the store and he was saying to him "I could shoot one of them and I don't even have to call the police!
My Synopsis and Conclusion" is THAT officer is not used to being around Blacks!
As he is one of your subcontractors, its just a matter of a short time, he will shoot a Black and It I certainly believe it will not be a justified shooting or killing! That will result in a civil and criminal lawsuits and you have to pay in the bill! And of course you will have the Blacks screaming White Supremacy!
The Officer is Mentally Deficient! DO NOT CONSIDER THIS A PERSONAL ATTACK... Send one of your Employees' there and see for yourself!
By listening to him and looking at his repour and demeanor he's not used to being around Blacks... He thinks by pushing his chest out, he scares Blacks ;
The OFFICER thinks he's a Gangster! I'll tell you what a Real Gangster is ; a Gentleman, with Money and got Problem Solvers...
Sir Madam,
GOOD LUCK
Desired outcome: Retrained, Fire, or send him to a store where mostly whites shop !
Employee
Blonde female employee about 45, wears glasses, worked at 4:30pm on May 17th 2023. Refuses to run register unless she feels like it. This is every time I go, after today, never again. How dare she have to use a register. How dare she not just get to stand there and be extremely rude to customers pretending to work. I'll never go back while she is there.
Read full complaintMoney
I handed the lady $100 bill she handed me 4 ten dollar bills roll up and said there was $90 there. I believe her put it in my pocket went out to the parking lot to pay my driver I pulled it out on camera and seen it was only $40 and went back in and told her and she and the manager said she'd watch the cameras and she seen her give me $100 change but she...
Read full complaintThe professionalism of the workers in the store
Since april and the other lady have been replaced from the store on maple and rhodes this store have gone down hill. I have been going to this store for over 10 years and I have never been so unsatisfied by the professionalism in this store. The younger workers are rude they don't greet they don't say thank you have a good day, numerous times the store has not been open in the mornings and people standing out regulars being late to work. The language and action in that building has caused other regular customers to say that they don't even want to come here anymore because of the ignorance that is showed.. When april and the other lady was there everyone loved going they kept it clean they were friendly and started your day off good by always greeting you and telling you to have a good day they stayed on top of thieves and always manage to conduct themselves in a very professional manner. Your staff now there is horrible rude ignorant and lack professionalism they stay on their phones they hold conversations with each other and make customers wait until they are done they wear anything in there and I know there is a uniform to be worn the only one I have seen was a lady name tina I think a young girl she was pleasant but the boys in the morning the and afternoon rude this is not a good look especially when you have regulars I wish you would really get april back because we miss here and miss the way she made a customer feel
Manager/district manager
I'm a former employee of circle k in goldsboro nc off of memorial dr. My name is shanna carson. I got sick in 2021can't remember the month was out for a couple of days let me add I had been with the company 5 or 6 years. Anyway was told if I didn't come back that Thursday not to come back had dr.notes so district manager called me and said she was moving me to a different store and told me to go in and do sick leave tried but my manager had changed my password on my dash and she has everyone's password so she can do that. A week later I got notice of termination I do know the laws in NC unfortunately for them. I had left for a year and was never removed out of their system so when I came back I never got offered medical benefits spoke to my manager about this also never resolved so now I have a ton of medical bills and guess what Im still not working due to being ill still and have since filed for disability. I've also hired a lawyer for wrongful termination and medical bills. After all those years you would think hr would see what's really going on in their stores by these managers and appreciate the employees who bust their butt for a measly 12hr job.
Desired outcome: People need to be held accountable for their actions. I also would like a termination letter on the reason for termination. I would also like my w2 that I've called several times to get with no response.
Expired Drink
Today I was in a circle K at around 12:45pm (April 9th, 2023) and bought 2 drinks (coffee drink and gatorade) and gas. There were no iced cups for iced coffee so I grabbed a Circle K Brand bottled frappuccino. When I got home I realized that there was mold/ milk slime growing on the inside of the bottle. I checked the expiration date and it was February 20th, 2023.
Desired outcome: I'd like a refund and a response
Service/ heidi
Circle K on hwy 21 in Covington,Louisiana. I went to go do a doordash order at McDonalds . I parked in the parking lot bc I needed gas and got drinks . There was nobody in line so I went up to cashier ready to get gas and pay for drinks. Your employee Heidi turned me away and said to use the self checkout . Mind you I have never been in that store and have never used self checkout besides at Walmart. I personally know her , she has a vendetta against me (SA victim of her husband at 16) and she personally told me she was going to kill me and beat my [censored] . Do something about this cause I’m am a customer and I shouldn’t have been treated like that. Personal stuff should be left at home NOT brought to work. It’s their job whether they like it or not. I do not have videos or photos because I was in a rush to get out of there to get my fiancé from work.
Desired outcome: Honestly a write up or retraining. no matter who the person is ( hate , strangers or family/friends) everyone should be treated the same
Ice refills
Is it company policy to charge for ice refills? I haven't gotten a definitive answer. The store by my job never charged me for my daily 4cups of ice refills but the store by my house does. The manager at one store says it's free. I bring my own cups, lids and drink carrier. If I go by my house I'm charged and get conflicting stories from different managers.
Desired outcome: I want to know if it's truly company policy to charge for frozen water refills.
Please excuse my typos.
I've gotten ice from circle k by the gallon which is equivalent to almost 9 lbs of ice when the ice melts and they even provided me with a white grocery bag to purchase my ice if I forgot mine at home. They have a specific button on their register where they can ring up a gallon of ice which is equivalent to about 8 to 10 xlarge cups, and all of a sudden the manager wants to charge me per cup of ice. I even bring my own cup to refill the bags with so I dont have to pay for a cup each time. And if I dont have a cup I will buy a cup for that purpose, but now the manager is trippin out and I dont know why. I even bring in my little 2 gallon jug to refill for the cost of $2.19 and I dont mind paying that for a bag of ice. You can purchase a 10lb bag at sonic of somewhat the same kind of ice and they charge $3.29 which is the cost of gas I would be spending to drive an extra 10 miles to go purchase their ice. All I'm saying they are suppose to be convenient and all they are doing is inconveniencing me when I am an actual customer when all these other people walk in amd out of their all day not paying for their items. They should respect their paying customers who are willing to do things the right way instead of trying to make up their loss through honest people. And since I live off grid and ice is a main necessity to keep my food cold it serves two purposes for me to survive and maintain my daily water intake, so the cost I pay for it really matters because not only do I live over 15 miles from town, how I spend my money and going to get ice from town daily would be way too expensive so i like to load up on ice every three days or so, since it's a lifestyle requirement in my world.
I did not get the refund, disrespectful manager.
The date was 03/26/2023 @ 3:56:13 pm. I believe the store number is 4701404. After fulling, drove around to use the air pump. The hose was not working, and I could not get air into the tire. It was a yard tractor trailer I needed to pump up. I went into the store and asked the clerks about a refund. The manager mumbled something that I was not able to fully hear. I latter realized She said that she was not going to stay over just to a two-dollar refund. She went into the office and wrote down her figures. about 30 seconds later She came out made herself a large fountain drink and did not speak to me, did not pay for the drink and walked out the store. got into the care that obviously was there to pick her up and left. I asked the other clerk if it was a yes or a no about the refund. and she said that the manager was checking it out. I informed her that she took off. after the customers cleared out, she confirmed that she indeed left. and I would need to come back and talk to a manager. I am disabled and it is hard for me to walk and stand. I did not catch the times she mentioned because of the pain I was now in. It would cost me more in gas to go back to get the refund and cause me more pain waiting to talk to someone. the situation could have been solved at the time I was there.
Desired outcome: The refund and more importantly an apology from the manager.
Fleet account customer
I just Started My Fleet account, its not cracked up to what it is advertised as. There is NO Discount at the Pump on Gas. The Fees for the account are numerous and were not disclosed when signing up. The account is a complete Joke and a rip-off with WEX. So, sham on me for not doing my homework better when opening this account.
\Don't want anyone else to be suckered Like I was! So here is your warning and I will post this same warning everywhere hat will listen so hopefully it gets through.
Small Business Owner
Desired outcome: At least the same benefits as my consumer account, be upfront about charges and fees.
Managment
I've worked for circle k for almost 16 months now. I started out at one store where I went from full time hours to almost no hours, and every time the assistant manager came in on the morning shift I was sent home. It got so bad that I transferred to another store in town where I'm still at I think anyways. There I've been mistreated so badly it is unreal. I started out with hours than went to nothing to just get them back, but every time my boss gets mad about something I did My hours get cut. She promoted me told me I had earned it just to take it back from me before even proving myself. She gaslights me so I second guess myself all the time. Calls me names under her breath and doesn't think I hear them. I complain to my market manager and nothing is ever done about it. She acuses me of being under the influence right in the middle of shift. I keep telling there is some kind of leak in store or something that is has inflitrated the air system cause I would be fine before work and not soon after I would start feeling sick my tongue would swell up and my body would start aching. I even had customers complain about the smell. Yet on days and grave shift everything is fine. The safety and well being of there employees should be up most important and is not and if they are they only cater to their pets. Before coming to this store and previous store they were dumps dirty and gross. I cleaned both of them up and brought business in to them. All my customers love me and when work cause the store is clean and there is product on the shelves. I have sabatoged since day one. nov 23 2021 to present
Desired outcome: no outcome most likely going to to get unwrongful terminated
Unappreciated Customer service when I or my dad asked for pizza.
Who ever it was who was running the front of the store, I honestly really don't care who, the person who runs this store can be held accountable for this as well. But I didn't appreciate who me and my father were talked to when we were asking to buy some pizza's from y'all and whoever was behind the register gave a really disgusting attitude and the "I don't give a [censored]" attitude. If this happens again we will make sure one of y'all or both y'all lose your jobs. It was really uncalled for and because of this you can and will lose profit from this! ?
Desired outcome: An apology would be nice and whoever gave this type of attitude fired for this.
The rudest cashier ever in history
Night shift black female mid 30’s will not give her name ( i dont blame her)
Since day one she was hired over a year ago i have tolerated her rude behavior but now her pant got to bog for her .she sits on her bun bar stool playing on her cell phone will not look at you
Acts like its killing her to walk 3 feet to get a item behind the counter. Now with self check outs she is even worse
We have tobdo that always per her instruction
Then bag our own items i guess soon we will be unloading your supply trucks
Desired outcome: I want her fired I go into this store 3-4 times a day plus my wife goes into it 1-2 times a day and everyone see her attitude whatever her name is
Pricing
I ordered a whole pizza and they tried to charge me for each individual slice telling me they can’t charge for a whole pizza. I have phots of the advertisements y’all have.
I went in on Friday02/24/2023 at around 10 am and asked for a whole cheese pizza, the cashier said she had to check with the lady running the food area to see if she was going to make any pizzas that day. Eventually the lady said yes and then the cashier told me that they can’t sell the pizza for $5 and asks if I still want it, I told her that was fine, since the price difference should just be $1.99. As they make the pizza, I browse the store, I see that around their fountain drink area, there are frozen pizzas for sale at $6.99 each. I end up grabbing a bag of chips and head to the counter to pay, the bag of chips was only $1.99, but my total came out to $12.35. I asked her why it was so much, I also took a photo of what she rung up (6 sliced cheese pizza, 3 mxm tx expnd deli(no idea what this is), 1 pepes chile limon), she brought the cook over and they said that they had to charge it as individual slices because they had no other way to ring it up, they then said that they already told me it wasn’t going to be $5, I said I understood, and that I also know the pizzas are normally $6.99. They said they couldn’t ring it up for that amount because they had no way to do it, that’s when I mention the frozen pizza marked for $6.99 and asked why they don’t just scan that one, then they said it was because they’re not selling me the pizza in a box. I didn’t modify anything or ask them to change how they packaged the pizza, regardless, they said that because they’re not going to put it in a box that they had to charge it by slice, they then asked me what I didn’t understand, and I went over the whole conversation again, but decided to just leave and not buy anything at that location because of how rude and shady the interaction was. I did take a picture of what they rung up, I also took a picture of the advertisements. Thankfully there was another location nearby, so I just went there and ordered a pizza, I also spoke to the store manager at that (good) location.
Desired outcome: I’d appreciate a response and some clarification
Rude employee
Stopped at circle k at Spirit lake Crossing in Winter Haven FL 2/19/23 at 11:00 am for gas and snacks. Asked for quick pick Fantasy five lottery ticket. A tall, thin Caucasian lady in her 50s started pressing random selections on the machine and took offense when I said it wasn't correct. Told me I would have to go somewhere else because I laughed at her...
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