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Lukoil
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19 complaints
5 resolved 14 unresolved
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S
8:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the Lukoil gas station on 100 E Kings Hwy, Maple Shade, NJ 08052 between 6pm and 7pm June 18. I told the gentleman there I wanted to pump $14 regular gas in the car and he tried to charge me $40. I turned back and saw that the pump was over $35 before I jumped out my car to stop the pump. I asked the cashier inside for a refund but she said they...

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R
7:43 pm EDT

Lukoil - Gas station

I went to gas station if I could put on my credit card is no it’s was I think it’s fair I had paid cash for the guy stupid you need fire him. I want money back it’s ridiculous I have paid for his mistake you need hire better people I am really angry and mad angry with gas station I will never go back station after I want he did. He should paid for his mistake if fix the I will go police department

I am tired of this they get away with everything I am done with Spanish people

Thank you Rosalia

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R
10:09 am EDT

Lukoil - Service at gas station

I was a gas station in last night Roxbury New Jersey

I tell guy put 15.00. He filled up my tank he tell I have paid for I don’t think he fair I have paid for it he was it’s he was mistake not mine

I am really angry with the guy if can’t understand English you need to get him fire please contact text me at [protected]

Hire people could understand English

Thank you Rosalia

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ADVERTISIMENT
M
9:15 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This morning, May 3 7:10am, I was cursed out by the gas station attendant for "pulling up to the wrong pump." There was no cone in front of it. He simply wanted me to go to the nearest one so he would not have to walk across the lot. Then starting flailing his arms around making a mockery of my decision. On top of that he was cursing at me calling me an...

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R
6:04 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I pulled into this location with to pump air into my rear tire which is really low. I live in Connecticut and I'm traveling with my children in the car. For some reason the air compressor machine is not pumping the tires at all. The pressure of the machine is really low and not working properly. I spent $2.00 trying to get air into my tire. After...

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M
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lukoil - gas station payment/ wrong amount

Dear,

Please check my payment I made at gas station on the following location:

LUKOIL Puurs (Breendonk)
Koning Leopoldlaan 13, 2870 Puurs, Belgium
+[protected]
https://goo.gl/maps/257AdAQskfpHvyH97

for my car plate no:
7AE2983 - Czech Republic

On 21/07/2019 at 19:50 pm

Amount : 535 Emirate dirham = 127€
I filled my car around 30 ltr gasoline

The machine dedicated big amount as the ltr price is around 1.5€

My debit card no. End with 8255

Please refund the extra amount to my account and contact me on my email
[protected]@me.com
Mobile [protected]
My Name is Manhal salama

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J
10:32 am EDT

Lukoil - accuracy of pumps

Yesterday 5/26/19 i was at the Luk Oil at 1445 Old York Road Abington PA 19001 when pump #9 malfunctioned. I chose regular unleaded and pushed the button, I didn't see a light nor a confirmation that it was going to pump that type of gas however since I did press that button I assumed it would. Instead when I got my receipt it gave me premium. I got 14 gallons which should have been 2.95 gallon instead I was charged 3.49 which was about $8 I was overcharged. I come there every week and get the same gas and when I tried to explain to the attendant he just pointed to the receipt and would not listen to me. Very disappointed at the customer service there and will most likely go to the Sunoco across the street. It only takes one bad experience like that to lose a customer of many years. I think there needs be some type of customer service training. He was basically like a robot. I would also like a refund

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F
12:52 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This gas station doesn't even deserve one star...I stopped there to by low leaded gas using my credit card and after I finished pumping and paid for it. I noticed on the machine the total price seemed too high. On top of it, the gas pump machine didn't even print out my receipt and I had to go inside to retrieve it. The elderly man that I spoke to said I...

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C
12:42 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I stopped for gas at the Pennsauken Lukoil station on Haddonfield Rd. and the pump wouldn't stay on. The attendant told me if I wanted to get out of the car and hold the pump I could since she wasn't doing it because my car was broken. It's snowing and basically she didn't want to hold the pump even though that's her job. She charged me $1 which i...

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ADVERTISIMENT
B
7:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This past monday the 7th I stopped to put gas in my car the agent that was working if I'm not mistaken her name tag said Kasi was the most rude individual I have ever met in my life I was at the langhorne location on 413 I will never visit a lukoil again because the way she treated me I have never been treated this way by anybody in my life truly disappointed

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C
5:25 am EST

Lukoil - Deceptive pricing

Lukoil in Exton, PA posts the price of cash and credit for regular gas but doesn't light the part of the sign that says cash and credit so most people would think it is the price for regular and plus or premium. I got plus gasoline at the pump and realize after the price climbs over $50 that while regular gas is $2.31 they are charging $3.45 for plus. When I approached the owner to ask he told me so what that is what they do. I will never go to a LukOil ever again. That is shady business practice and I don't know how they intend to stay in business if they are going to scam their customers.

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N
4:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I asked the attendant for $15, next thing I look over and it's at $36! I quickly wave the attendant over and tell him I asked for $15, he claims I asked for $50. I repeat that I didn't ask for that much. I call the police and I look back over and it's at $44. The gas attendant made a mistake and I should not have to pay for that. I will NEVER go back to a...

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H
5:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The other day, I went to Lukoil, as usual. The attendants are familiar with me, as I go there frequently (it is the only gas station that I pass on my way home). I asked for $20, cash, in gas, as I always do (and this guy knows this!!). Instead of putting $20 into the pump, as had always been done before, he MUST have just let it "fill up", because as the...

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L
2:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just spent $75 to refuel the 16.5 gallon tank of my mid-size sedan at the Lukoil in Pennington, NJ. My Acura takes only Premium gas. I thought I was paying $3.99/gallon. When I got the receipt, it said $4.49/gallon. I looked at the sign again and noticed that they deliberately list the prices backwards so that the premium price is listed on the right...

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ADVERTISIMENT
L
5:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lukoil - not notifying will not accept lukoil

would accept lukoil credit card issued by station owner the lukoil corp without any notices or posters

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The complaint has been investigated and resolved to the customer’s satisfaction.

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T
6:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

These guys are cheating the public and the governement by selling car washes and not actually giving the car wash with no accountability to the customer or tax collectors. (the manager says they are selling car wash codes and not car washes, as if anyone would pay money for just the code)Mindless manager is OK with taking peoples money and not providing the...

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J
7:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today I purchased gas for $20 at a Lukoil gas station with my AmExpress card. Lukoil charged me over $100!!! I never authorized more than the $20 for the amount I purchased. The guy at the gas station said the rest would be returned to me in a couple of days and that all gas stations do this. What is this about? Why on earth do they need to charge me $80...

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S
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Tuesday, April 14, 2009, the Lukoil service station on Stelton RD in South Plainfield, NJ pumped 5 gallons of water into my fuel tank instead of 5 gallons of fuel. My car suffered extensive damage and the total menetary costs were over $1, 200.00. I am searching for people who also had the same problem.

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H
5:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was at the pump and the man came to my window I told him 18 dollars of regular. As I was sitting at the pump waiting for the man to pump my gas I noticed him and the older man behind my van. Then the man walked around my came up to my van with the other man that was working and they were smiling, I asked him what was so funny and he asked me if I wanted...

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