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SuperAmerica / Northern Tier Retail

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Customer Service

576 Bielenberg Dr, Suite № 200
Woodbury, Minnesota
United States - 55125
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Complaints & Reviews

Aug 08, 2019

SuperAmerica / Northern Tier Retail — noise at the station. noise at pumps and now loud music from cars!!

I'm not sure when this started but the pumps now have LOUD televisions which are too loud for this location...

Oct 19, 2018

Super America — car wash and clerk

I went to the river road store to get a car wash with my unlimited plan. I drove around and the wash wa...

Sartell
Oct 12, 2018

SuperAmerica / Northern Tier Retail — store manager and cashier

My son and I go there every morning Monday- Friday sense November 20th 2017 and sometimes after work. I have...

Oct 02, 2018

Super America — service

Yes I was at the Bloomington Avenue store which the store number is 4378 I have purchased about about 15...

Jun 19, 2018

SuperAmerica / Northern Tier Retail — 16 oz coca cola

On june 19, 2018, at about 6:15 pm give or take a little, I bought two cans of 16 oz. Coke and the price on...

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SuperAmerica / Northern Tier Retailgift cards

XXX,
I do apologize and understand your frustration. You would need to visit the websites provided below for more information.
XXXX
SuperAmerica- Customer Service
Retail
Customerservice.[protected]@andeavor.com

Andeavor
576 Bielenberg Drive, Suite 200
Woodbury, MN 55125
o: [protected]

andeavor.com

This has nothing to do with the terms of the settlement. This has to do with the fact that I have an SA gift card that expired before I depleted the funds. The fact that I am a regular customer. The fact that as customer service you have the ability to retain a customer. Really? $8 to turn a customer away? Think about it. This email is costing your company that amount. For me it is the principal and how a company responds. Up to you and your department?
Thank you
XXXX

XXXX,

I apologize we cannot change the terms of the settlement agreed upon by the Federal Court.

Brea
SuperAmerica- Customer Service
Retail
Customerservice.[protected]@andeavor.com

Andeavor
576 Bielenberg Drive, Suite 200
Woodbury, MN 55125
o: [protected]

andeavor.com

It doesnt prevent you from revalidating the gift card or transferring the balance to another gift card. I do spend money at Super America and a good corporate partner wouldnt hesitate on my request.
Thank you
XXXX

XXXX,
The gift card was issued as part of a settlement approved by a federal court. Under the terms of the settlement, the gift cards expired 180 days after they were delivered to customers who submitted a claim. The 180-day expiration was explained in the court-approved notice about the settlement:
https://www.satcpasettlement.com/Content/Documents/Notice.pdf
The settlement agreement, which is also available on the settlement web site www.satcpasettlement.com, stated at Section 4.02(b) that these cards would expire after 180 days:
https://www.satcpasettlement.com/Content/Documents/Settlement%20Agreement.pdf
The cards were actually issued with more than 180 days of use to account for mailing to customers. At the end of that period, any remaining balance on the card expired.

XXXX
SuperAmerica- Customer Service
Retail
Customerservice.[protected]@andeavor.com

Andeavor
576 Bielenberg Drive, Suite 200
Woodbury, MN 55125
o: [protected]

Comment Type
Complaint
Comment
My SA lawsuit gift card expired in APR and there is not an expiration date on the card. There is still approximately $8-9 on the card. Please do the needful and unexpire the card. I have been using the card regularly and was trying to use it today.

Thank you
XXXX

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    Jun 09, 2018

    Super America — employee living outside store

    At the miesville store and started chatting with an employee out back and he told me he has been living in...

    Jun 07, 2018

    SuperAmerica / Northern Tier Retail — smoke shop inside sa?

    The Waconia, MN SA has a banner outside promoting the "Smoke Shop" that is inside the SA! By the way, this SA...

    Waconia
    Apr 23, 2018

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    SuperAmerica / Northern Tier Retail — I here to tell you i’m not being given a chance to leave or a promotion

    I've been working above and beyond work my first 4 months after the 4th months I was promised a promotion but...

    SuperAmerica / Northern Tier Retailaccess road to sa

    There is an access road to the SA located at intersection of Co Rd 5 and HWY 13 in Burnsville, MN. I have the dental office located next to that SA. The service drive which SA is to be maintaining is full of giant potholes and because of this people are driving on my lawn to avoid these gaping holes. I am tired of your ignorance to this issue. We have emailed and called at least four times in the last month and have yet to get a response. I think the next action will be legal. Please contact us so that we can get this issue resolved.

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      Feb 02, 2018

      Super America — rude customer service/cash register & POS system failures constantly

      I live 1 block from my SA, my family is in there At least 4 times daily, we have spent a small fortune there...

      Jan 30, 2018

      SuperAmerica / Northern Tier Retail — cash back not received 2 separate transactions. all attempts to contact unsuccessful.

      At store # 4445 located at 10865 University Ave NE Blaine, MN 55434, on the evening of 01/18/2018, at...

      Super Americaloud radio noise outside

      There has been an ongoing problem with loud noise from the outdoor speakers at 577 Smith Avenue South. After an extensive round of correspondence and legal action in October an agreement was reached in which SA agreed to abide by MN State and Saint Paul City noise ordinances. Outdoor speakers should not be audible from more than 50 feet away. Yet once again my I can hear the radio inside my house which is twice that distance away.

      This situation is demoralizing, chronic, inconsiderate, ongoing, frustrating, and ruins the quality of life and property value at this intersection, which is residential.

      I wish it would get fixed and stay fixed, as they agreed to. The radio should not be audible inside peoples homes. that are 100 feet way. There is no reason for this noise and it is utterly dispiriting. Thank you.

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        SuperAmericasmell gasoline in our basement

        My husband and I live at:

        5115 34th Ave
        Minneapolis, MN 55417

        next to the SuperAmerica at 5101 S 34th Ave, Minneapolis, MN 55417. The past few days we have notice a strong smell of gasoline in our basement. It does not smell of natural gas and we are concerned it is a leak coming in through our foundation. I also noticed no such smell upstairs or outside and this is what trigger me to submit a complaint.

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          SuperAmerica — employee services

          I have noticed multiple times when I come in the evenings that your employees always have people sitting up...

          Rockford

          SuperAmerica — customer service.

          I was on my way to work this morning around 5:45 am. I wanted to stop to get a few items so I stopped at...

          Hutchinson

          Super Americaharassment

          I was accused of stealing an energy drink that I paid for the manager threatened me many times with an aggressive tone and threatened to call the cops. I would never do such a thing never again this was at store 4151 in St.Paul managers name was tressa very rude and disrespectful shame on you SA was it because I'm a teenager? Listen here you rude hag
          Before you took the post of manager I would go there all the time without incident I would pay for everything and follow employee instructions and was a devout customer. Now I will take my buisness someplace else persay, Holiday or Kwik Trip

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            SuperAmerica — your service

            All your staff tonight was super rude, they were refusing to sell us something because they didn't wanted to...

            SuperAmerica — weird experience

            The girl that works at night at super America in 11151 off Douglas in Champlin has her daughter in the store...

            Super America — loud radio, early in morning, late at night disturbs neighborhood

            The super america at 577 smith avenue south play their radio loudly at even they are closed. It ha...

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