Circle K
reviews and complaints

Comment regarding location:

Circle K

3656 Hwy 701 South

Conway, SC 29527

Manager: Ray

I purchased a $100 gift card from this location on 12/8. The attendant was new and had issues ringing me up, yet she was working 3rd shift by herself (Not her fault but the manager's). I've been the manager of 3 chain stores and any manager should know that, not just for the sake of the store running smoothly. Also, it's not fair to the attendant either to be stuck working with no help at all if he/she had any issues. The card machine was having issues as it kept getting stuck processing. I tried 5 different cards, but had no luck, and the line behind me kept growing. She told me the only way to clear the transaction would be to pay cash since the card machine kept freezing. I felt bad for her, as she was getting really flustered as she could not figure out how to void the transaction. When I asked her if she could call the manager for help, she stated that she did not have his number. I could have just left, but I felt like that would be an a**hole move leaving her with a stuck register and angry customers behind me. So, I literally went to the ATM in the store and took out the $100 to pay for the card plus the additional $4.50 ATM. My account only had a total of $106, to begin with, so this transaction literally emptied out my account but I thought worst-case scenario if there was an issue I would be covered. I say that because I had my receipt and the whole situation was documented on camera as there was a camera at the register and above the ATM. As soon as I got home, I went to activate the gift card online and it returned a message that the gift card was invalid. It would not activate or let me "register" the card. It also would not let me contact support for the card via phone or chat unless the card number was valid. I immediately went back to the store, and they told me when the manager would be in. A few days later, I was finally able to speak with the manager Ray. From the start, he was condescending and rude, and honestly should never be a store manager. The fact alone that he put a brand new employee to work third shift alone is reason enough to say he doesn't care. I've been the manager of two large chains, and you NEVER put a new employee on a shift alone without some kind of support they can reach out to or rely on if they have issues. It's not a good business decision, nor is it fair to a new employee. Bottomline, I told him the situation and let him know that I had my receipt and that I could also show him on the activation website that the card was invalid and had never been activated. His first response was that he had no way of knowing if I was telling the truth and it was Christmas time, so I was probably trying to scam him. WHAT? I'm sorry but rude as hell, and you should never say something like that to a customer. I then told him that the entire situation was on his camera and I said to him that there was a camera behind the register I went to and the ATM so he would see the fact that I paid in cash and the website proves it was never activated. He then responded that I could have hassled the cashier and made her give me the $100 back out of sight of the camera. I repeated what I said about the proof I had with the website, receipt, and camera footage. He would not even take a look at any of the items. He made up his mind and he didn't care if I had a receipt or not. This man needs to be fired if he has the audacity to speak to his customers like that. I've never stolen a thing in my life and I have held his exact title of being in management at much more reputable places than a gas station, yet he thinks he can call me a scam artist and thief? Then as I'm walking away he says you know, I don't just have $100 laying around for every person in need of money. I didn't even respond, as what I wanted to say was not very nice. Plus, it was obvious that no matter what proof I gave him, he didn't care one bit & wasn't going to help. Well, he won as I'm out of the $104.50 ATM withdrawal which depleted my checking account & I'm stuck with a $100 gift card that doesn't work. I wasn't even asking for $100 back, just a gift card for $100 that actually works as it was supposed to be a gift. That's what I get for feeling bad for the attendant for not knowing how to void the transaction and not wanting everyone behind to get pissed off for holding everyone up. So, I'm asking please please avoid this gas station at all costs! The manager implements no purchase protection Trust me... I hope you never need to return something purchased here, as the manager doesn't care, won't let you return it, and you now lost the amount of money you spent on the item. The saddest part of it all is that this [censored] gets away with this. I wish I had my phone recording the conversation, yet I never dreamed of the manager being so unjustifiably rude. Avoid Ray and avoid the Circle K in Conway that he manages off of 701 S, as you deserve to spend money at a place that actually believes in a little thing called customer service. Ray skipped that lesson in management, so don't expect even a small bit of customer courtesy out of this man!

I was at circle k in crossville TN tonight I paid for 25 dollars in gas on pump 9 they put it on pump 5 I went back in the store and told them the pump wasn’t coming on they said that the person that was at pump five had already pumped it and I asked for the money back they told me that they couldn’t do that and there was nothing they could do so I paid for someone else gas and I would like my money back..

There seems to be a continuing problem with the fountain drink service and/or ice machine in the Baxley GA Circle K on Main Street. For those of us who participate in sip and save program it is annoying and wasteful to not have the machine working every day. There is only one store in Baxley and it is not worth trying to drive to another town to redeem a free drink. Staff at the Baxley store are wonderful and it is sad that corporate offices do not seem to be concerned about the on going problem with the fountain machines.

I visited the Circle K located at 5320 N Florida Ave.Tampa,Fl33603 at10:36 pm #[protected]/04/2022.Cashier named Damion was very rude when I asked about the scratch off tickets.He stated he was just playing. Which I found unprofessional. I told him I worked 12 hrs I wasnt in the mood to play.I asked for my receipt he told me to give.him the bags back he proceed to rering my items up again.I asked what was he doing he said he messed up since I needed my receipt.He cussed me out and I cussed him back out.And I left the store.Also prior to that he said oh you want your money back or do you want the stuff.Which was uncalled for.I will never patronize that business again the situation was uncalled for.That employee gives the business a bad look!

To whom it may concern, but your Circle K located on 22nd and I 10 is always closed in the morning between 1 o’clock until 4:00 AM. I’ve seen a lot of customers come and leave because of the store being closed. I understand the clerk needs to do some work but also at the same time you guys are losing money and I love Circle K always been a big fan of your guises coffee and other neat

Hello my name is Aundrea Sumpter I was at the circle k on two notch road location 7734 two notch road my cousin entered the store and brought two polar pops when she returned to the car I AUNDREA SUMPTER took a sip on my drink and I noticed that it was out, I then walked to the door which was locked I saw two workers I was talking through the door letting them know that my drink was out and can I switch it, they then point to the cashier and she said no rudely I was trying to explain to her the cousin just walked out the store she then started waving her had rudely told the employee no I said no I don't care what the problem is she called the police on me and I waited patiently I told them my side and she told them her side and then she told them she wanted a no trespass on me for what reason I don't know and I need answers she was very rude she had on no name tag she was coming to the window pointing at me being very rube. I recorded everything and would like someone to reach back out to me or I will take legal actions. Video was too long to upload.

On Oct 31 2022 i was terminated and all I want is my check stub. It has been just about a month trying to get it. First an email that does not work then phone calls that dont get answered so i am try everything i can think of to get someone to listen. And the DM you have working in the Lady Lake Is an [censored] and has no concern for the people that works under her my X boss has worded 90 hrs in a week with no help from her DM

filled my tank up and purchased a car wash. There was no paper in the pump to print my receipt for the gas or the car wash so i had to go inside. The female snapped and said what do you want, and looked like she had never had a good day. I had been in the store before and she was there. Same attitude and same face. Maybe she needs to find a job where shes not dealing directly with the public. i dont go in there just because i know shes possibly in there. 11/21/2022 @ 9:04 Store # 4815692

invoice #: 933476 shift #: 1 is the information on my receipt.

Good Morning,

My husband and I LOVE the Joker Mad Energy Sugar Free drink (grey and white can) and we have them every day, plus they are a wonderful deal! However, this week we were disappointed when we bought the 4 for $5, which we do every week, but two of the cans were completely sealed as were the others. These two however were only half full and flat.

We have never had a problem with them before and will continue to purchase them, but I feel that even though they were a deal, these ones were kind of a disappointing rip off.

I am simply bringing this to your attention so perhaps there could be a training issue that could be resolved so going forward no one else faces this and discredits your product on the first try. Had I not had them before, I would never have purchased them again.

I was walking into circle k on Williston Rd Gainesville Florida and there was a piece of sharp metal sticking out at bottom and it sliced my foot across the top causing pretty substantial bleeding and my second from left toe nail was ripped all the way up making it look as if it was lifted which it was and it almost detached from nail bed and the toe nail it self is split all the way down. I am going to ER in AM I worked all day and didn't realize the extent of the injury till I got home and cleaned it up. My toenail looks so ugly now and I will be so self-conscious about it it will never be the same. I don't think I should have to pay for my medical bills out of pocket the store owner should be liable it's on camera and I showed the injuries to the black female employee who was on duty about 3:00-4:00 on [protected]) and was flabbergasted everyone who has seen it couldn't believe it happened from a business like circle k. I don't expect I'll be a millionaire but I do want compensation I am up on a week night which is a work night and cannot sleep bc this is throbbing and literally feels like it's on fire or I honestly cannot describe it but it's killing me. I am the most worried that I will catch an infection since it was on a very public very dirty door that is touch kicked etc by thousands of random people they need to fix it and pay for my bills from this injury and the pain it has caused. Again I do not expect to become rich from this but I am not going to be paying out of pocket bc I do not have insurance at all so this will mess up my credit by having a bill I cannot afford especially with inflation I am a mom that cannot afford medical for myself, I have only enough for my child so I cannot afford to go get this looked at I don't want to lose my toes nail and my baby and second from right toe feels broken, you can view the cameras and see how bad it was and how I almost fell to the floor from the door and from sheer pain. Think hitting your toe on the side of your bed but think it was already broken and you hit it again, and not only that but it sliced your foot open all the way across every toe, it needs stiches and I CANNOT AFFORD THEM, and the object you hit not only pushed your nail bed completely back but also cut it down to the quick and down the middle of the nail. Now when I walk the nail that is cut or split down the middle it cuts into the cut that the metal made on the door.

I am not asking much I am not asking for nothing I do not deserve which is for the medical attention I need be paid for. I could go with one of thede ambulance chasers and make it a bigger deal but I have no interest in this bc I am not after money I just need to get it fixed. I don't want my toenail to fall off several people said my nail will never grow back correctly especially since it's cut down the middle.

I also noticed that my knee that hit the floor is hurting something that has not hurt till that day. I live in a four story apartment complex that I used to use the stairs daily to help w exercise but now am having to take the elevator. It hurts to put pressure on it. That is gonna be a big bill for me I can’t afford that I can’t afford to go to the doctor until I know it will be paid. I have contacted them on 11/10/22 and still have heard nothing and I am very close to just contacting a lawyer to make them pay for the bill. I should t have to worry about being injured walking into your convenience store not really convenient for me! So I will have a scar across my foot, a toenail that is gonna fall off and never grow back right two toes that feel broken and now my knee cap feels like it’s separated from the bone or something I don’t know bc I can’t afford going to the doctor and I am not trying ti get rich but bills paid for the accident your store incurred. I am enclosing photos of day of, next day and the way my toe looks today which looks infected now and so gross and ugly. Before this I had decent toes now I look like a teenage ninja turtle it’s gross and not right. You can visibly see the yellow from infection and how raised it us off my nail bed and how it’s completely split down the middle. Please stop brushing this off it’s not right. And I will not stop till someone does the right thing by me. It’s not right it was on camera and I’m adding photos

I will be waiting to hear back from you all, and if nobody finds this concerning and doesn't act quickly as I need to be helped yesterday then I will look into ways that I can get Circle Ks attention it should not have happened I shouldn't have to worry about cutting my foot open breaking toes and ripping off toe nails walking into your store.

I was about to order waiting in line for lunch when there were some 3-4 Hispanics ordering and the manager was yelling being rude cuz their was problems w communication not speaking English I felt discriminated n she wasn’t even talking to me as a customers I was very offended n I asked who was the manger n was told it was HER Pam whom needs some people skills or coaching

Dude working at 8:38pm in 10/30/2022 …wouldn’t sell me cigarettes because my lives expired yesterday….. my age is 41. Clearly showing it in my license regardless of whether or not my license is expired. Someone teach this person how to do his job. The point is to not sell cigarettes to minors… not people that have an expired license. The most ridiculous thing I have ever heard of!

I HAVE A COMPLAINT. I have been a loyal, daily customer of the Circle K Store on Taft and 1st Street in Loveland, CO (80537) for the past few years. I rejoin the Sip and Save program every few weeks. Recently, one of their coffee machines broke down and the technician who fixed it took away the Decaffeinated coffee and replaced it with another flavored coffee. I have a medical issue with my heart which doesn't allow me to drink regular caffeine, and I enjoy my coffee out every day. When I asked the clerk, she told me that in order for them to have the tech put the Decaf back in, they would have to remove either the Texas Pecan or the Hazelnut from their choices. They also have a Harvest Spice. I am extremely disappointed that they have decided to do away with the Decaf, and I am seriously considering getting the American Medical Association involved, as I know I'm not the only one with a sensitivity to caffeine.

The person who wants a flavored coffee has 2-3 choices, whereas I have ONE. I cannot just say oh, well they're out of decaf so I'll choose something else. I HAVE NO CHOICE.

The Circle K on Eisenhower and Taft still carries the Decaf, and they agree with me that the other store is making a mistake taking the Decaf away.

Please let me know how you are going to handle this situation. I appreciate your help.

Janine

This is to inform you this complaint has been filed withTWC and they will be reaching back to regarding these employees ..

We have made attempts to file complaints with HR and nothing done

Alexander Cano - new employee

Roger Barraza - manager

Have decided it is ok to discriminate against people of color or different race ..

No l have sent this to you to corporate to social media and will be taking next steps till something is done!

The manager needs to be fired at this store. We have been complaining about this store for over 5 years so, this manager has connections in the corporate office. I visited this store today Sunday 10/02/2022 at 4pm and there is always a line out the door and only 1 cashier. This happens through the week at 5pm every day too. Stock is all over the store and in the freezer section that is in dire need to be put on the shelfs. You might want to check the profits from this store to back your claim. One day someone will be poisoned by this manager, and you will be sued.

My credentials, Manger for Walgreens, retired. Good Luck, you need it at this one.

This is a complaint against company I have worked here a long time and they have hired a racist! His name Alexander Cano he is a awful racist has said horrible racist comments to me due to my color ! He continues this I have reported him to HR and management which apparently night management is his best friend reason he got hired according to word of mouth! Why is Core Mark allowing this? Why have they done nothing to rectify the situation does someone need to get hurt before something is done ? I have had enough I have emailed all our buyers and TWF and Corporate! I will not put up with this I know he will know it’s myself posting this but I do not care this is terrible and nothing is done makes Core Mark look racist ! How would public feel about this if they found out ?

Hello

I’m writing in regards to my experience at the Circle K store 2705352 located at 7110 Hwy21 Port Wentworth Ga.31407

Phone [protected]. On September 27th with your employee Shaloona. Detailed information on attached receipt.

Sadly, I have to write a letter in this manner but one of your associates at this store was very rude and out of line.

I feel traumatized by her actions. This was not a safe zone.

I simply ask her a question about one of your merchandise. It may have been in the wrong pricing area. I know things happen like this so I ask was it the actual price.

She not only rudely answered me but she also insinuate that I should know how to read. Which I did that is why I asked. On the back aisle up front where your chips are facing the drinks. The chips are everywhere, unorganized, and not in their proper place. 1 or 5 ok but over a dozen. That's an issue. Any customer would assume that plus reading the fine print says the chip brand on the label on the stand.

The store was not busy so I thought it was ok to ask the associate.

Again very rude but she proceeds to ring up the other items and not the chips. I said to her I wanted the chips...

I just wanted to know the correct dollar amount. She then said I thought it was a price problem for you….I said no I just wanted to know the price. Then it turned into a back n forth thing with her. As if I couldn't afford it because I ask about the price. How ridiculous can this get?

I ask “are you having a bad night?”

She proceeds to say out loud ” wherever there is a spot that where we put merchandise.

That’s what we do here we just fill spots we put things anywhere and everywhere very loud and obnoxiously she preceded on.

I said that’s crazy. I will call corporate about this. She says “so what” people call corporate all the time”!

Not only was she disrespectful to me she insulted me while others were in the store.

She also was talking to someone (on the phone while ringing me up) in her earpiece stating “the Lady in front of me is worrying about the price of chips and got a problem”.

I said to her “This LADY” she said yes you because I don't know your name. At this point, she has crossed boundaries, on the phone discussing a situation about a customer. I'm standing in front of her and she is letting me know she is on the phone speaking to me.

I said please ring me up for my gas so I can leave. She told me I won't be getting gas from her unless I get...in silence. Talk about bullying!

She proceeded to say how I needed her. I’m in her store wanting gas. I can leave because she doesn’t need me.

I said I don't need you. She proceeded to tell me I can get my gas from elsewhere. I sat there in disbelief with her ignorance to get my receipts. Because at this point I was calling corporate. I knew with a behavior as such it was no need to ask her anything. She only gave me 1 receipt. She did not give me the other receipt for the merchandise.

I've never felt so embarrassed in my life other customers were in the store.

This was unethical. I know this IS NOT the reputation Circle K has for their staff or store.

I come to this store several times during the week but earlier in the day. This was my first time seeing this young lady.

I know it was later at night maybe she was having a bad day but this type of treatment is unacceptable and something has to be done.

She had violated your store policy and puts your store in jeopardy in more ways than one.

I advise an higher up management team to please review the tape if your store has cameras and speak with your employee about her verbal threats to customers.

Telling a customer to go get gas elsewhere can cost you your store and her a job.

I'm not taking what she has said lightly and I hope you don't either.

I will not visit this store again nor would my family or friends. My safety, family, and friend's safety is important.

An employee on the phone discussing a customer right in front of their face isn't a safe feeling for the customer at all.

This was the worst encounter I’ve had at a gas station in my life. I’m sure she has been rude to customers before for her to tell me people call corporate all the time.

For her to feel confident no actions will be been taken for her uncouth behavior bothers me and I will continue pursuing actions and notifying this company until this type of behavior is unexceptionable in your workplace.

Customer support and safety should be your priority. I would like to see this issue resolved.

Unsatisfied Customer

Chris Fuller

van is being pulled thru automatic wash and aprox. halfway thru felt a quick stop then go. pulled out of wash bay and parked. front drivers side tire had a tear in the sidewall of tire that could not be repaired. bought new tire at walmart and had it installed and balanced.told store manager what happened right away. he took pictures of tire and said he would contact you. never heard from anyone since.