Chrysler
reviews and complaints

I will try to explain this from my prospective. I had been looking for a 2019 Ram, Limited, 2 WD, 8 ft bed. I had talked to Jim about a year ago. I will admit I got caught up in the employee discount when I purchased this truck. I purchased the 2019, 2500 Ram truck after a year of research. I was excited about all the new changes that Ram had made. I planned on this being the last truck I would buy. I have purchased several dodges over the years, a 1975 ½ ton Dodge, 1992 ¾ ton Dodge, 2003 1-ton Dodge, 2006 1-ton Dodge and this 2019 ¾ ton truck. I had looked at the towing capacity of 19, 780 pounds and the pictures on the website showing the truck towing a large fifth wheel. It never occurred to me that the payload of the Limited trim level, Cummins motor, 4-wheel drive and the gooseneck hitch in the bed would have a light payload.in the owner's manual it states not to load the truck over the payload sticker in the door. The sticker on the door states the payload is 1, 960 pounds. This was when I became aware of the light payload of this truck. I have been on the Ram website since then and noticed the payload of the Limited, 2 WD, 8 ft bed has increased 340 Lbs payload in 2020 and the 4 WD has decreased another 130 lbs this year. If you carry 4 adults at 200 pounds each, 31 gallons of fuel at 210 pounds, DEF at 50 pounds, engine oil at 21 pounds, and your fifth wheel hitch at 100 pounds the total weight of these items is equal to 1, 181 pounds of payload. That leaves 779 pounds of weight for payload weight of your 5th wheel. I couldn't find any fifth wheel camping trailers that has that small of king pin weight. I own a fifth wheel trailer with a king pin weight of 1, 925 pounds. It appears that the average pin wheel weight is 1, 500 pounds. This means that this truck does not come close to handling my trailer. I feel that Ram is responsible for not acknowledging the combination of the diesel motor, Limited trim package, 4 x4 and the gooseneck hitch is not for hauling a heavy load. Your ad stating it tows more than any other competitor in the 2500 range is misleading.
In the end, I ended up trading in the 2500 less than six weeks after purchasing it because it would not tow what I owned which was similar to the trailer depicted in the on-line ad. Neither Jim or Marcus did not know this or disclose this limitation even though I had discussed the purpose of the truck. I had spoken with several different dealers over the year of researching and it was not mentioned. I paid $70, 337 for the original Limited truck, then five weeks later we were allowed a $61, 000 towards the purchase of a Laramie 3500 with the addition of $4, 451 in cash. The second truck is a down grade from the Limited, but it was a reasonable option.in the end I was out of pocket $77, 422 for the RAM 3500 Laramie which list price was $74, 590. All prices were based on the employee discount.
I had talked with Marcus on the deal on the 3500 Ram that we traded for. I felt we started out communicating well. He had located a truck which appeared to have the options I wanted. He sent me the options list and I compared it to the Limited option list I have. I did not think about the Trim Levels being so much different. But there it is.
I had questioned the pictures Marcus sent me of the interior of the truck, they were not clear, so I asked him some questions.
I questioned the #1 foam on the bucket seats in the Laramie and he assure me it was the same seat as the Limited. This is the major complaint I have. The seats are very firm and does not support my lower back. I have back pains when driving this truck and I am not sure at this time if I will be able to ride in it for long distances which was the reason to trade this year. Plans to travel.
Both the cabin wind and road noise are louder in the Laramie.
I asked if the Laramie has the same center console in it as the Limited has? He said it did. They are different.
I questioned the trim that is located around the 12" monitor on the dash and on the sides of the console. Something looked off in the picture. He said it was black and when I picked up the truck it is gold.
The seats are certainly different. I would consider replacing the seats with Limited seats if they would fit, match and not break the bank.
With these differences and all the money that has been spent I am disappointed. This has left a bad feeling about the way Ram and the dealer network handles it buyers.
From a personal note the dealer should always make the buyer aware of the different there are when suggesting down grading to lower Trim line. It is more than the option list differences.
It appears for me to get the Limited trim line in another truck at this time would cost me another $20, 000.00. Since this is out of my ability to pay or willingness to put into another truck so I will have to settle for what I have.
I had expressed my disappointment when I picked up the truck from Jim. I felt I had made a deal and a man should honor his agreement.
Jim was good to work with and help in many ways. It's just the out come was not what I was looking for. I will copy Marcus on this email so he will be aware.
A campaign ad showing what the payload capacity is or at least educating the salesperson so that they may be able to suggest the correct product for your customer's application would be a great help to customers like me.
Thank you for the opportunity to share my experience and opinion. I have enjoyed the RAM trucks I have owned over the years, but this experience has definitely been an expensive and bad one. It will influence my future research and purchases.
Sincerely,
Gene Williams & family

[protected]@otelco.net

2005 Jeep Liberty Limited V6 4X4. only 131, 00 miles
Leather seat warmer, driver side. While driving, suddenly the seat became way too HOT. Had to stop and and get out and turned off heat warmer switch. Smoked and nearly caught on fire!
I would have thought that a fuse in the system would have blown before this happened? Is this a problem with this vehicle or others?

I called less then 15 minutes ago to Brandon Dodge, since no one called me on my last 5 complaints to set up service.

I called and made an appointment for this Friday at 10 am, I told the service department and they confirmed, I remembered I had a gathering with the Denver Mayor so I had to reschedule for next Friday. I then got a call back from Brandon Dodge service department saying I cannot make an appointment unless I talk with the service manager...I asked, why do I have to make an appointment through him vs everyone else...he had no answer, I told him I would be calling dodge and as hanging up on him...I said what a [censored]...why?

Because now you have a lawsuit for treating customers different...I cant, now you are prejudice to myself because of my complaints...I guess this is how all crack teams work...tell me I cant make any appointment without talking to a service manager!

Against the law! You just said I complain to much so I get a special added fun, I cant make an appointment with the service desk without talking with a manager...top team!

Wow, prejudice is everyplace...I will also...as I do everything with dumb dodge issues...sending to all 3 local TV stations.

Even if your scared of me or my actions, you cannot not give me service or an added special step to make an appointment...against the law!

I will be getting legal help on this!

Douglas C Scalf
[protected]

Called a couple weeks ahead of time for a new fob and to touch up some small scratches which is all covered under the vehicle armour warranty in which I paid an extra 850 dollars in 2015. I was travelling 90 minutes to the dealership in order to get everything done on the same day. They said all they had to do was program the fob and spend 90 minutes on the touch ups. They sent me down the road for breakfast. I came back after 90 minutes at 10:30 Am and they informed me that the fob was not in. They said the order was cancelled and that they had to reorder it. They said it would not be until 1:30-2:00 pm. I said that is not my fault and can you send it to the dealership where I live and they can program it. They said no that other dealerships will not do it. My options were to wait another 3-4 hours or go back home and come another day. Obviously after taking off half a day from work and spending 30 bucks in gas I was going to stay. I was so upset as I had to rearrange rides for my kids to be picked up from school as well as 4 hours of my time just sitting and waiting. I was livid as they did not offer me any type of compensation for my time as it was THEIR mistake. Sorry they did offer to drive me to a mall to hang out for 3 hours.
I will never ever by another Chrysler product again. I will also make sure that my friends and family on social media know about the treatment that I received from BRAMPTON CHRYSLER.

Chrysler, you have let me down! I purchased a 2018 Chrysler Pacifica and have already received $3000 in repair bills for the intake valve and active grill shelter problems. There have also been 5 recalls on the vehicle since I purchased it. I am very disappointed with the quality of this vehicle. I will never purchase another Chrysler/Dodge vehicle.

Chrysler vehicles with serious issues with heat/heater core and cooling system. They require continue repairs and replacement. Cost falling on me the consumer. Heat blows hot and cold on different sides. This is a serious safety issue resulting in the inability to maintain a clear window during inclement weather. I had my car (2012 Chrysler 200) serviced on this issue last year and it has occurred again. This time they are trying to say it is my fault and it cost me almost 300 for a diagnostic . Now they say I have to replace the new radiator i put in last year and also a new thermostat and housing unit...they wont replace the faulty heatercore unless I dish out another 1700 to replace the other gunked up parts.

This is a issue in the manufacturing of the motor resulting in slug being dumped into the heater core/cooling system plugging the system up.

Chrysler and their service team/management are well aware of this issue. Now I have the issue again and must pay for the same repairs due to the faulty manufacturing on Chrysler part.

It is time for Chrysler to step up and stand behind their product and it is right for the consumer or a class action should be initiated...My grandson is having the same issues and I have dished out so much money to get this problem corrected. Seems Chrysler does not care nor do their crappy dealerships. I am at my end and there is no help in site. Fix the problems with this heater core issue and stand behind your cars.

As mentioned before: still have 2017 Pacifica that loses power while engine keeps running. My brother-in-law bought 2017 Pacifica about same time in Ohio and had the same problem. He was told by Chrysler that there is no fix. I've experienced no fix after several trips back to dealer service.

Two times now I'v had to coast across railroad tracks with no power to accelerate if needed... there have been other similar incidences that have scared me and my wife.

When I bought the Pacifica, I traded my 2014 Grand Caravan in (great car) for Pacifica. Had 0% financing... didn't get loyalty discount or 0% financing on new 2017 Pacifica. I liked my Grand Caravan so much that my friends two married daughters purchased one each and one was totalled broadside and was replaced with new.

Have not bragged about my Pacifica, but, it is a nice car other than power loss problem. Drove 2019 Pacifica Touring L Plus while my 2017 was in shop. Had no power loss problem even once... would like to have one but because Chrysler doesn't seem to care about my safety, probably won't happen. I may have a new car by end of this year

Michael Lopriore

Cell: [protected]

November 14, 2019

Chrysler America Customer Service
FCA US LLC
1000 Chrysler Drive
Auburn Hills, Michigan 48326

Re: Dual Failure of Front Wheel Bearings; Chrysler Town & Country 2013, VIN: 2C4RC1BG6DR620815, Miles - 73760

Dear Chrysler:

I am writing to request compensation for $1, 597.68 for repairs to my 2013 Town & Country Van. While the vehicle is likely out of warranty, this failure should not have occurred under the circumstances. I bought the vehicle gently used from the proverbial little old lady and I, myself, drive like one.

I have owned several Chrysler/Dodge vehicles and until this fully satisfied with their performance and repair history. My last Dodge Extended Van lasted with minimal repairs for over 247, 000 miles!

The full record of the repair is attached in a 2-sided invoice.

I thank you for considering this request favorably.

With regards,

J. Gaston B. Williams
Raleigh, NC

Car was brought in for routine repairs regarding automobile recall. Upon arrival and paying for my battery, my car was brought out to me once I got into my car I noticed that wires were dangling from the Hood release, pieces missing and loose from under the steering wheel and above all else a big gaping hole in my backseat where it looks like someone set my car on fire my windows are full of soot. All of my belongings have been rummaged through in all of my liquid items such as perfumes and sanitizers were poured out with all the tops off. I immediately went back into the service department and ask them what the hell is going on with my car. No one had any idea or explanation as to what happened. My car had been in their possession for two weeks. Someone obviously knew about the fire because debris was cleaned up. Still no one could give me any information. They did not call the police and report the vandalism nor did they call me. They waited until I got there and hoped that I drove off without looking at my car. Once again this is Rivergate Dodge/Bob Frensley Nashville TN. I will be calling the police today to file a report against the dealership nor do I want my car back I am afraid to take it because no one knows what happened to it and what other damage is have been done. I need someone to get in touch with me immediately because I will be suing Bob frensley Dodge and Chrysler.

they replaced my radio but instead of putting my trim (which was a medium frost beige) they put an old black trim with some wear showing. My van is a 2015 town and country 48700 miles. I tried to find out why and all they say is radio comes with that trim. I feel the trim with my van should have been put back on since it was part of the trim when i bought the van. I dont think you like it if they changed part of your interior trim that takes away from it. Plus the fact they feel since you dont work there you know nothing about vehicles so they can tell you any thing. I still want it changed back to what i had. and dont know who i got to get in touch with. Most likely what happen was they broke mine and it most likely would cost them $100 so they just grapped a used one and figure customer wouldnt know any different. Some people might not notice but i been train to notice . US Marine Corps.
dont you need my name?