Chrysler

I had to purchase a replacement Radio/GPS for my 2014 Ram in Nov. 2018. (with 2 yr warranty) Before purchasing from Al Deeby I asked the simple question, will I have the latest version of the maps on the new unit. I was told yes. After using it for a year and being frustrated with the GPS I found out by calling the map supplier that I had version 1. At that time I was told they were on version 10. In early Oct. 2019 I started the conversation with the service department about the issue. They never did deny that I asked the question about what version of maps I would be getting originally. In early Nov. 2019 the radio was replaced because of a different issues. This radio/GPS again has version 1 maps. Here it is Jan. 13 2020 and I was just told by the head of the service department that they will not be updating the maps. It now cost me $162 to update my maps. This reason and the fact I was never called back to discuss this issue is the reason I would never recommend anyone using this service department.