Chrysler

I brought my 2008 Chrysler town & country in for an obvious valve cover oil leak. I told the service advisor that it was obvious and told her where the leak was. Hours later I called and was told that the valve cover wasn't leaking and was told that the oil pan was leaking. I told her I inspected the rear valve cover and it is obviously leaking. I also told her that I never heard of an oil pan leaking and not leaving any oil spots on the garage floor, which mine wasn't. She told me she would have the mechanic check it again. She called me hours later and told me once again that the valve covers weren't leaking. I picked the vehicle up and had a camera probe and showed her the oil sludge caked up around the base of the rear valve cover. I also reached my hand back below the rear valve cover and showed her the caked up oil on my fingers. She apologized and scheduled another appointment for me, thus inconveniencing me more. She didn't tell me the mechanics name but her name is Jamie. I'm very upset and believe they were giving me the runaround because my vehicle is still covered by the lifetime Powertrain warranty and the repair would've been covered! I will never go to that dealership again and probably won't ever buy a Chrysler again!