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Renault Customer Care Service

276 Reviews

Groupe Renault

13-15 quai Le Gallo
Boulogne-Billancourt
France - 92513

Customer Support Phone Numbers

8 4
+44 192 389 5000(United Kingdom)
10 23
+64 92 816 611(New Zealand)
1 0
+32 23 347 611(Belgium and Luxemburg)
1 1
1 0
2 0
+49 223 2730(Germany)
1 0
+353 605 5500(Ireland)
3 0
1 1
+31 203 549 333(Netherlands)
2 0
1 0
+48 225 411 000(Poland And Baltic Countries)
1 0
2 0
1 0
1 4
1 0
+41 447 770 200(Switzerland)
1 0
1 0
1 0
+852 29 273 538(Hong Kong)
1 0
2 3
1 0
+966 114 790 550(Saudi Arabia)
2 3
+65 64 713 313(Singapore)
2 0
+27 116 077 300(South Africa)
17 26
+82 23 707 500(South Korea)
2 1
1 0
+54 147 782 000(Argentina)
1 0
1 0
1 1
The United Kingdom
The Rivers Office Park, Maple Cross - Rickmansworth Herts WD3 9Y5 

Australia
Ground Floor, 4 Nexus Court, Mulgrave, Victoria 3170

New Zealand
7 Clemow Drive, Mount Wellington, Auckland 1060

Belgium and Luxemburg
Avenue W.A. Mozart - 1620 Drogenbos - Belgique

Denmark
Herstedøstervej 27-29 - DK-2620 Albertslund

Finland
Laivalahdenkatu 8 - 00880 Helsinki

Germany
Strasse 6-10 - 50321 Brühl

Ireland
39 Boeing Road, Airways Industrial Estate, Santry, Dublin 17

Italy
Via Tiburtina 1159 - 00156 Rome

Netherlands
Boeingavenue 275 - 1119 PD Schipol-Rijk 

Norway
PO box 6843 Rodeløkka - 0504 Oslo 

Poland And Baltic Countries
Ul. Marynarska 13 - 02-674 Warsaw

Portugal
Lagoas Park - Edificio 4, P-2740-267, Porto Salvo

Russia
Vorontsovskaya ul. 35, 109147 Moscow 

Spain
Avenida de Burgos, 89 A, 28050 Madrid 

Sweden
Box 1028 - S-164 21 Kista 

Switzerland
Bergermoosstrasse 4 - 8902 Urdorf 

Turkey 
Çakmak Mah.Balkan cad. № 49 - 34770 Ümraniye, Istanbul 

China
Room 11A2-11A5, Hanwei Plaza - № 7 - Guanghua Road - Chaoyang District - 100004 Beijing

Hong Kong
G/F, Tien Chu, Commercial Building, 173-174, Gloucester Road, Wanchai, Hong Kong

India
ASV Ramana Towers, 4th floor, № 37-38 Venkatanarayana Road, T. Nagar - 600 017 Chennai

Japan
è 1-1, Takashima 1-chome, Nishi-ku - Yokohama-shi - Kanagawa 220-8686

Saudi Arabia
Khurais Road Al Malaz, Riyadh / Suwaidi Area, South Ring Road, between Exit 24 and 25, next to Al Tanhat Restaurant / Madinah Road Al Moraba'a Bridge before Palm Beach Restaurant, Jeddah / Dammam Khobar Highway with Al Rakaa Road Dammam

Singapore
26 Leng Kee Road Singapore 159104 Singapore 

South Africa
12, Ernest Oppenheimer Drive - Bruma  2026 - Johannesburg

South Korea
RSM Tower, 30, Gasan Digital 2-ro, Geumcheon-gu, Seoul, Korea 153-802 

Vietnam
68 Le Van Luong, Thanh Xuan, Hanoi 

Argentina 
Fray Justo Santa Maria de Oro 1744 1414 - Capital Federal

Brazil
1300 Borda do Campo - 83070-900 São José dos Pinhais 

Mexico
Ruben Dario 281 - Piso 20 - 11580 Mexico D.F.
Plus

Renault Complaints & Reviews

Renault End Street, Johannesburg / waiting for a part from france

Ti
Tina Van Wyk on Sep 20, 2018

Good day, My car was in accident on the 19th june 2018. I was informed around about the 27.08.2018 that the power box for the power steering is damaged and needs to be replaced. I was told that it would take 21 days to get one as there was no stock in rsa and it will be brought in from...

Renault / service from renault /kia dealership

4s
4Shaw on Sep 18, 2018

Good day I hope that someone receives this message and responds to me as soon as possible. I'm a customer of renault and drive a Kadjar 2017. I took it for its second scheduled service today to Renault Tableview dealership, cape town, south africa. They called me around 1pm to state that there...

Renault / lateness 3 months to receive my car in eim egypt

Kh
KHALED essam on Sep 16, 2018

thanks to contact me plz as your company in Egypt is taken my money and reject to give my my car without any reason so plz i need your support my tel 01000138184 my name Khaled Essam (renault migane) first the sells man tell me pay total price of car and you will receive your car within one...

Renault / incomplete information and inadequate product

Mi
Milad.Helou on Sep 16, 2018

Good day, I have purchased a Renault Capture, directly from Renault show room in Doha, Qatar back in June 2015. At the time of my purchase, I was told by the salesman that the car was well adapted and tested to the extreme conditions of Qatar (heat and humidity wise). However, ever since I...

Renault / problematic vehicle

Sh
Shaffton Pather on Sep 14, 2018

I purchase a Renault Captur in December (new) Kempton park I took the vehicle in April for a noise in the front of the vehicle to Byranston Renault, No fault found but the noise is persist. (7000km) I took the car again in August for the first service (15000km) Also mentioned the fault I...

Renault / service

An
Anurag Jha on Sep 14, 2018

Respected Sir, This is to inform you that your service centre is not doing their work properly and also after complaining to manager then also service person are not taking the proper attention. My car (Reg. No. JH-10BB 4719) met with an accident on 02/07/18 and after that I send my car to...

Renault / electronic key

Ab
AbigailDu on Sep 13, 2018

Greetings Renault, I have an issue that has not been resolved and I would like to be directed to someone who can help me. I took my key for my Renault to the dealership in zona Franca Barcelona to make a copy as I currently only have one key and I would like two. I paid 210€ for the new key...

Renault / receiving my car

En
eng mohamed abdel aziz on Sep 7, 2018

Dears, I went to EIM Egypt to purchase New Duster 2019 since greater than 3 month ago 29-5-2018, and the sales man confirmed that the max date for received my car within 3 months from my reservation payment, in 17-8-2018 sales man told me my car arrived Egypt you can complete a total...

Renault / service

Da
datta nimse on Sep 5, 2018

Pathetic service... I had ordered Renault kwid. I specifically said for what purpose i am buying this, i would like to give wedding gift to my sister. it was very clear conversation from my end that i want delivery on Tuesday 4th sep. Finally on same date sales guy Mr nadeem had called me...

Renault / renault kwid 1.0 dynamique 5dr

Ar
ARossie on Sep 4, 2018

Hi, I have purchased a Renault Kwid Dynamic 1.0 5DR in January 2017. Ever since then i have been experiencing endless problems with the vehicle. First month the vehicle went in for a the brakes and engine that made an ugly sound. Last week the vehicle went back in for the alarm sound...

Renault Egypt / car not received yet

He
Hesham El Sayed on Sep 2, 2018

Jai acheté une voiture logan depuis 29/4 et jai deja payeé tout le montant comme attache et je nl'ai pas recu jusqu'a maintenant!! Sil vous plait ce nai pas logique dattendre plus que 4 mois et la voiture est disponible dana tous les agence privés. comment elle nest pas disponible chez renault!!!...

Renault / poor service and high cost renault duster service from kannur

Go
godson constructions on Aug 30, 2018

I have done my duster Last Service on 90, 000 from kannur last week. I got very Poor and Bad Service from there They Changes Some parts like (joint etc )And taken from me 18, 000 Rs. Then I got delivery of vehicle after that service my mileage reduced from 20 to 12.5. Actually Before...

Renault / booked car not received for two months

Ah
ahmed hassieb on Aug 29, 2018

Dears, Hope this finds you well !!! I have a huge problem with your local partner in Egypt as I booked a new car 2 months ago specifically on 29th June 2018 and my car model is CAPTUR 2019 1.2 TURBO with a down payment as they told me that I will have it within 3 months no more but...

Renault / purchasing renault stepway 2019 from eim egypt

Mo
Mohamed Hazem on Aug 28, 2018

Dears, i went to EIM egypt to purchase Step Way 2019 since 3 months ago and the sales man confirmed that the max date for recieving my car within 3 months from my reservation payment. After several calls and visits i can't get a solid date for recieving my car and the said the problem from...

Renault / very poor service in south africa renault.

Al
Alta vd Hoven on Aug 16, 2018

I, Alta vd Hoven bought a renault kwid for my daughtet in December 2017. It has already been in for its 30000km service. I had to take the car back due to a light that came on and they told me it was my daughters fault because she forgot the lights on. They charged the battery reset the...

Renault / paint work warranty

Za
Zara Mosoval on Aug 12, 2018

I am sadly following through with this message indicating my disappointment and regret in the service of Renault. I am the owner of a Renault Clio 4 2013 model - VIN VF15R5A0H48521898 . I recently followed up on the paintwork warranty claim that I had brought to Renault Paarden Eiland...

Renault / renault sandero - engine trouble | brazil id 202933417

Ru
Rubens on Jul 27, 2018

I have this Renault Brasil process number: 202933417. In this process, I have a car with 19, 800 km that had an engine problem. They said that the France team disagreed on the resolution of this problem in terms of warranty. Current location of the car (Renault Sinal Dealer): Estrada...

[Resolved] Renault / new car in 1 month twice given for service only 8 hrs driven till now

Ps
P.shah on Jul 24, 2018

It's Payal We bought Renault Kwid RXL 1 month also not completed to the car from Kandivali west branch 23.6.18 to that & we gave in 1st week twice for service it was not working at all smoke coming out from car engine, power windows not working, Car keys not working, after complain they...

[Resolved] Renault / kwid climber

Pr
Priyanka Sidharthan on Jul 24, 2018

Dear Sir/ Madam, I have a *KWID - RXT Climber MT ( KA03 ME1332) bought May 2017 in Bangalore, Whitefield Showroom.* On July 11th when my daughter ( Priyanka ) was driving to work, it just got stopped with the error message on the display with peep sound and the break and accelerator got...

Renault / brand new renault sandero stepway dynamique

Sh
Shanz03 on Jul 21, 2018

Bought a brand new sandero dynamique. Chose brand new because as a female I didn't want to have a vehicle with problems. Not even 5 days with the vehicle and I had to take it back to the dealership because the right headlight was facing the floor. "fixed" the light and once again a few...