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Renault Customer Care Service

295 Reviews

Groupe Renault

13-15 quai Le Gallo
Boulogne-Billancourt
France - 92513

Customer Support Phone Numbers

11 4
+44 192 389 5000(United Kingdom)
13 23
+64 92 816 611(New Zealand)
1 0
+32 23 347 611(Belgium and Luxemburg)
1 1
1 0
2 0
+49 223 2730(Germany)
1 0
+353 605 5500(Ireland)
4 0
1 1
+31 203 549 333(Netherlands)
3 0
1 0
+48 225 411 000(Poland And Baltic Countries)
1 0
3 0
1 0
2 4
1 0
+41 447 770 200(Switzerland)
1 0
1 0
1 0
+852 29 273 538(Hong Kong)
1 0
3 3
1 0
+966 114 790 550(Saudi Arabia)
2 4
+65 64 713 313(Singapore)
2 1
+27 116 077 300(South Africa)
20 35
+82 23 707 500(South Korea)
3 1
1 0
+54 147 782 000(Argentina)
1 0
1 0
1 1
The United Kingdom
The Rivers Office Park, Maple Cross - Rickmansworth Herts WD3 9Y5 

Australia
Ground Floor, 4 Nexus Court, Mulgrave, Victoria 3170

New Zealand
7 Clemow Drive, Mount Wellington, Auckland 1060

Belgium and Luxemburg
Avenue W.A. Mozart - 1620 Drogenbos - Belgique

Denmark
Herstedøstervej 27-29 - DK-2620 Albertslund

Finland
Laivalahdenkatu 8 - 00880 Helsinki

Germany
Strasse 6-10 - 50321 Brühl

Ireland
39 Boeing Road, Airways Industrial Estate, Santry, Dublin 17

Italy
Via Tiburtina 1159 - 00156 Rome

Netherlands
Boeingavenue 275 - 1119 PD Schipol-Rijk 

Norway
PO box 6843 Rodeløkka - 0504 Oslo 

Poland And Baltic Countries
Ul. Marynarska 13 - 02-674 Warsaw

Portugal
Lagoas Park - Edificio 4, P-2740-267, Porto Salvo

Russia
Vorontsovskaya ul. 35, 109147 Moscow 

Spain
Avenida de Burgos, 89 A, 28050 Madrid 

Sweden
Box 1028 - S-164 21 Kista 

Switzerland
Bergermoosstrasse 4 - 8902 Urdorf 

Turkey 
Çakmak Mah.Balkan cad. № 49 - 34770 Ümraniye, Istanbul 

China
Room 11A2-11A5, Hanwei Plaza - № 7 - Guanghua Road - Chaoyang District - 100004 Beijing

Hong Kong
G/F, Tien Chu, Commercial Building, 173-174, Gloucester Road, Wanchai, Hong Kong

India
ASV Ramana Towers, 4th floor, № 37-38 Venkatanarayana Road, T. Nagar - 600 017 Chennai

Japan
è 1-1, Takashima 1-chome, Nishi-ku - Yokohama-shi - Kanagawa 220-8686

Saudi Arabia
Khurais Road Al Malaz, Riyadh / Suwaidi Area, South Ring Road, between Exit 24 and 25, next to Al Tanhat Restaurant / Madinah Road Al Moraba'a Bridge before Palm Beach Restaurant, Jeddah / Dammam Khobar Highway with Al Rakaa Road Dammam

Singapore
26 Leng Kee Road Singapore 159104 Singapore 

South Africa
12, Ernest Oppenheimer Drive - Bruma  2026 - Johannesburg

South Korea
RSM Tower, 30, Gasan Digital 2-ro, Geumcheon-gu, Seoul, Korea 153-802 

Vietnam
68 Le Van Luong, Thanh Xuan, Hanoi 

Argentina 
Fray Justo Santa Maria de Oro 1744 1414 - Capital Federal

Brazil
1300 Borda do Campo - 83070-900 São José dos Pinhais 

Mexico
Ruben Dario 281 - Piso 20 - 11580 Mexico D.F.
Plus

Renault Complaints & Reviews

Renault / sandero step way 2019

Wa
Walaa Fathallah on Nov 15, 2018

I would like to express my disappointment with the service provided by Renault Egypt, which is inconsistent with Renault's name ... I bought "Sandero Stepway 2019 "on June 20th and paid the full value of the car and the car has not yet been delivered even though it has been around 5 months. . A...

Renault / warranty service

Ar
arash servatmand on Nov 13, 2018

Hello, I am Hossein servatmand from Iran and I have a complaint. I bought a Renault L90 in novamber 2017. After 16, 000 km of working it got a technical problem there for I met warranty's dealership. After several days they informed me that the problem was from its engines ( as you can...

Renault / after sale service to a brand new duster with messed up sensors

Re
Reinettedutoit on Nov 5, 2018

We bought a Renault duster 1.5 Automatic in June 2018. In August 2018 a warning light started to appear and we took the Vehicle to the dealership in Rustenburg. After an inspection it was determined that the O2 sensor is faulty. 2 and a half weeks later and numerous phone calls the part...

Renault / renault scala 2015 rxz model

Su
sudarshantelang on Oct 31, 2018

Dear Sir, I have purchased Renault Scala 2015 RXZ model in July 2015 with chasis no.MEEAHBA41F5013085 Engine no. E045774. I am surprised to see quality of product that rat has entered through Ac duct and damaged my AC which has resulted a huge maintenance cost that is ₹27, 354/- a...

Renault Sandero / product and service

Mu
Murugasens on Oct 30, 2018

Renault Sandero was bought for cash at Imperial Nissan and Renault at Rossburgh in Durban South Africa. Registration Number is ND 840 291 and Vin Numbber VF15SRLA57922202. The car went in for the 30000 KMS service and was returned with a noisy engine that kept swithching off while in motion...

Renault / new vehicle - issues since day 1

Dy
Dyl_Mac_Mac on Oct 30, 2018

New Renault Megane GT Sport Automatic EDC is 4 months old. Had issues since day 1 - Sunvisor damaged, Infotainment would shutdown on its own and not reactivate manually until it did itself, RS button did not activate race mode always (intermitent functionality), PDC slow to activate and...

Renault / my car is very big issue till first day

Fu
Furqan thakur on Oct 28, 2018

i am purshased the car renult kwid and i have first day the many problem face in my car and i am many complaint the renult head office but he dont't revert me and dont't solution in my complaint and a very big frod to renault to me my car chasis number is diffrent to my registration card i am...

Renault / dashboard removed to replace wiring harness

Fa
Farina Wrightson on Oct 22, 2018

Ssue description : Greetings, recently I attended regents renault regarding a failure of the dash board material. Back in 2015 the wiring harness was replaced which required the removal of the dashboard. The dashboard since then has deteriorated with the material seperating. Regents sent...

Renault / dealership deception

Fa
Faaiza on Oct 21, 2018

Lied to by Renault dealership in Bryanston about facts of the motor vehicle so that they could make a sale. When I learnt the truth, the dealer principle committed to sorting the problem and replacing the motor vehicle. Problem still unresolved. Complained the consumer department at...

Renault / not receiving a car since 20-07-2018

Ta
Tarek Fathy on Oct 17, 2018

From Egypt, we have reserved a logan car since 20/07/2018, and have paid all the money, the contract includeed a maximum reservation time of 3 months, till now we did not recieve the car (almost 3 months), the last time we contacted the agency they said that the problem is from the main...

Renault / clio 4 900cc expression 2014

Jo
Jose Damons on Oct 16, 2018

I bought my Clio in 2014 brand new and was excited to drive a brand new car. In 2016 I was told that my brake pads and brake discs needed to be replaced. This was when my car had 22000 kilo's on the clock. I replaced the pads and discs. This year I took my car for its 4th service and wa...

Renault / unrectified long lasted issues of renault koleos

Je
Jer Jens on Oct 10, 2018

Sir Sub: Repeated Multiple Complaints of Renault Koleos 2014 I have Renault Koleos 2014 Model, purchased in 2017 from the showroom in Qatar. From day one I noticed that there is a scary loud bang sound coming from the sound system and getting reset all the memory except Clock. I made...

Renault / product paint problem

Ab
Abdullah gul on Oct 10, 2018

VIN number VF1LBNMS544938975 my carI have renault symbol 1.5 dc my car model 2011 and my car paint damage I call renault customer service turkey they are check my car and they are said me its bird droppings I am not accepts like that reply lots of people car stay wait out side very very...

Renault / airbag not deploying

An
annemarieg on Oct 10, 2018

Good day Myself and my son was in an accident on Friday the 31st of August at 14:45 (in South Africa - Hermanus). I was hit on the front of my car and my Airbag did not deploy. I am very disappointing in the Clio 4 2015 model I was driving. I was waiting for years to be able to get the...

Renault / warrenty claim on fog lights that melted off on the light fitting

Da
Danie69 on Oct 9, 2018

I have been struggling with Eastvaal Renault in Witbank since may 2017 to do a warrant claim on the fog lights. yesterday (08/10/2018) I get told, when taking in my car for service, that they need the globes. Firstly, it takes them more than a year to tell me that they need the globes for...

Renault / complaint about not recieving the car after paying all it`s money since 4/5/2018

Sa
Salma Muhamed on Oct 8, 2018

From Egypt, we have reserved a sandearo stepway car since 4/5/2018, and have paid all the money plus the insurance fees, the contract includeed a maximum reservation time of 3 months, till now we did not recieve the car (almost 5 months), the last time we contacted the agency they said...

Renault / product

Ro
RoseMo2Shoes on Oct 1, 2018

I am so upset. There are advertisements everywhere about the Renault Megane RS coming to dealers in South Africa on the 1st of October 2018. I test drove the car in the yellow a month ago and absolutely loved it. Filled paper work and waited for the car in the yellow but to my astonishment...

Renault / pending service and spare not available your staff not responding

Ne
Nedunchezian on Sep 25, 2018

My car key got stucked, so I seeked for a vellore renault service showroom. They said that there is a fault in the key and they will arrange new one from france within a week, after 15 days they said that they will arrange for a local spare key. I left my car for service by 16th aug but...

[Resolved] Renault End Street, Johannesburg / waiting for a part from france

Ti
Tina Van Wyk on Sep 20, 2018

Good day, My car was in accident on the 19th june 2018. I was informed around about the 27.08.2018 that the power box for the power steering is damaged and needs to be replaced. I was told that it would take 21 days to get one as there was no stock in rsa and it will be brought in from...

[Resolved] Renault / service from renault /kia dealership

4s
4Shaw on Sep 18, 2018

Good day I hope that someone receives this message and responds to me as soon as possible. I'm a customer of renault and drive a Kadjar 2017. I took it for its second scheduled service today to Renault Tableview dealership, cape town, south africa. They called me around 1pm to state that there...