SUBMIT A COMPLAINT

Renault

Groupe Renault

13-15 quai Le Gallo
Boulogne-Billancourt
France - 92513

Customer Service

+33 176 840 404(France) 19 8
+44 192 389 5000(United Kingdom) 14 26
+64 92 816 611(New Zealand) 2 1
+32 23 347 611(Belgium and Luxemburg) 3 2
+45 80 889 400(Denmark) 3 1
+358 207 997 700(Finland) 4 1
+49 223 2730(Germany) 3 1
+353 605 5500(Ireland) 6 1
+39 641 561(Italy) 2 3
+31 203 549 333(Netherlands) 4 1
+47 23 376 100(Norway) 2 1
+48 225 411 000(Poland And Baltic Countries) 2 1
+351 218 361 000(Portugal) 6 1
+7 495 775 4035(Russia) 2 1
+34 902 333 500(Spain) 3 5
+46 858 575 200(Sweden) 3 1
+41 447 770 200(Switzerland) 2 1
+90 216 645 6690(Turkey) 3 0
+86 106 561 8666(China) 2 0
+852 29 273 538(Hong Kong) 3 0
+91 443 910 4200(India) 6 4
+81 120 676 365(Japan) 2 0
+966 114 790 550(Saudi Arabia) 4 4
+65 64 713 313(Singapore) 3 4
+27 116 077 300(South Africa) 28 51
+82 23 707 500(South Korea) 5 1
+84 904 695 069(Vietnam) 2 0
+54 147 782 000(Argentina) 2 0
+55 413 380 2000(Brazil) 2 1
+52 555 279 5000(Mexico) 3 2
The United Kingdom
The Rivers Office Park, Maple Cross - Rickmansworth Herts WD3 9Y5 

Australia
Ground Floor, 4 Nexus Court, Mulgrave, Victoria 3170

New Zealand
7 Clemow Drive, Mount Wellington, Auckland 1060

Belgium and Luxemburg
Avenue W.A. Mozart - 1620 Drogenbos - Belgique

Denmark
Herstedøstervej 27-29 - DK-2620 Albertslund

Finland
Laivalahdenkatu 8 - 00880 Helsinki

Germany
Strasse 6-10 - 50321 Brühl

Ireland
39 Boeing Road, Airways Industrial Estate, Santry, Dublin 17

Italy
Via Tiburtina 1159 - 00156 Rome

Netherlands
Boeingavenue 275 - 1119 PD Schipol-Rijk 

Norway
PO box 6843 Rodeløkka - 0504 Oslo 

Poland And Baltic Countries
Ul. Marynarska 13 - 02-674 Warsaw

Portugal
Lagoas Park - Edificio 4, P-2740-267, Porto Salvo

Russia
Vorontsovskaya ul. 35, 109147 Moscow 

Spain
Avenida de Burgos, 89 A, 28050 Madrid 

Sweden
Box 1028 - S-164 21 Kista 

Switzerland
Bergermoosstrasse 4 - 8902 Urdorf 

Turkey 
Çakmak Mah.Balkan cad. № 49 - 34770 Ümraniye, Istanbul 

China
Room 11A2-11A5, Hanwei Plaza - № 7 - Guanghua Road - Chaoyang District - 100004 Beijing

Hong Kong
G/F, Tien Chu, Commercial Building, 173-174, Gloucester Road, Wanchai, Hong Kong

India
ASV Ramana Towers, 4th floor, № 37-38 Venkatanarayana Road, T. Nagar - 600 017 Chennai

Japan
è 1-1, Takashima 1-chome, Nishi-ku - Yokohama-shi - Kanagawa 220-8686

Saudi Arabia
Khurais Road Al Malaz, Riyadh / Suwaidi Area, South Ring Road, between Exit 24 and 25, next to Al Tanhat Restaurant / Madinah Road Al Moraba'a Bridge before Palm Beach Restaurant, Jeddah / Dammam Khobar Highway with Al Rakaa Road Dammam

Singapore
26 Leng Kee Road Singapore 159104 Singapore 

South Africa
12, Ernest Oppenheimer Drive - Bruma  2026 - Johannesburg

South Korea
RSM Tower, 30, Gasan Digital 2-ro, Geumcheon-gu, Seoul, Korea 153-802 

Vietnam
68 Le Van Luong, Thanh Xuan, Hanoi 

Argentina 
Fray Justo Santa Maria de Oro 1744 1414 - Capital Federal

Brazil
1300 Borda do Campo - 83070-900 São José dos Pinhais 

Mexico
Ruben Dario 281 - Piso 20 - 11580 Mexico D.F.

Complaints & Reviews

Sandero Stepway plus 900t

bought a new Sandero plus last year August from Renault Bloemfontein. The car currently has 8000km on the clock and the engine light came on. I phone roadside assistance and they...

Renault customer service

I have tried to get Renault to change my brakes since December 2019! I was told that I cannot change my brakes before the time despite the fact that I pay for a maintenance and service plan! So, should I drive with my brakes skreeching and drive metal to metal? Is this how you value your customers? I sent my car in to Renault today, it came back untouched with bad brakes and your excuse is you waiting for authorization! I was told there is dust in my calipres, now I am told that there is under 3mm left on my brakes, so what is the real story here? how can it take this long to get authorization for a service that a customer is paying for? Had I known this would be the type of service I will be getting I would never have purchased a Renault! I called customer service, they hardly listened to me, I was then transferred to liquid capital and they then transferred me back to customer service who again refused to listen to my problem or complaint! I am being transferred from pillar to post and I still have no answer from Renault! Well done, "great" service and very "happy" customer! You expect a female driver, with kids in the car to drive with no brakes on a car that she is paying and still you have no sympathy! I am truly very unhappy with the extremely poor level of service I have had from Renault!

kadjar - 3 months with renault and still not fixed

I'm extremely frustrated. I had my car towed to Renault Bryanston in November 2019 and have yet to receive my car back. It's been 3 months. I don't get feedback...

Renault Stepway car 2020

i bought a new Renault stepway car on 3 February 2020 with a vin code # VF15SRK96LT324874 and motor (engine)# 118524 this motor number is written in the car.
but in the duty papers that i receive from your agent in Egypt was 115193
i need to know urgent from you as Renault headquarter in France if the number which is written in the car is correct or your agent in Egypt replace the original engine with another one .
please i need you to contact me urgent by phone +2 [protected]
as the number written in the car papers that i receive from your agent in Egypt not as same as the number in the car
i always trust in Renault and i am sure that you will contact me back with the correct info.
also i need to know urgent from you what i suppose to do if they replace the original engine with another one
email : [protected]@msa.eun.eg

absolutely shocking customer care from the renault centurion branch in south africa.

"Check Auto Gearbox Fault" This Saga has been going on from January 14th and the branch could not figure out what the issue was unit the 5th February. That too was a...

no service and my vehicle is now in a poor state after service

At Seamans Renault George after my regular yearly service, my renault stepway traction control unit stayed on, the radio screen is glitching, sounds like a diesel engine...

renault stepway plus

Good Day I trust you are both well, I sincerely hope after weeks of utter atrocious service that I will get some answers from Renault Please see details of my complaint...

new ad

Your new ad should not be broadcast during day time hours. Lesbian kisses are unacceptable and disrespectful to family and children! Its obvious Renault are only doing it to attract gay customer market. We don't need peoples sexual choices shoved down out throats and encouraging same sex family with children with no father's. Disgusting low ball marketing.i

[Resolved] renault kwid rxl (petrol) 800 cc

177 Worst car ever - No value for money I purchased the car in late March, 2019 from one dealer in Barasat, near Kolkata, India. The car has very few things on the better side. It...

product

Hi I bought a brand new car renault climber 2018 year model I think, it's almost 9 months old but it has already started giving me problems. Two days after I bought it, I...

battery fault renault master 161d40884

i purchased the above vehicle from Michael Grant Motors Sandymount on the last visit with them i reported that the van seemed to be a bit sluggish to start they ran a test on the...

[Resolved] prayer for replace damaged engine with new one on free of cost as compensation.

Respected Sir. With due regards I am to draw your kind attention towards the following few lines for your sympethetic favour. That Sir.on assurence given by the advisor of...

kadjar service

Good morning. My name is Panos Bairaktaris and I work for a company name Agrohoum S. A. The company bought a Kadjar 1.6 4x4 diesel at 12/2016 for my use as a benefit because I m...

kadjar dynamic 1.2

I drive a Renault Kadjar for the past 2 and half years. In this time the car has been more or less 5 times at Renault manufacturing problems etc. At 30 000km they told me the...

renault logan 2019

I am shocked and disappointed to be writing this to you today;however, I've passed by a serious accident which was due to mechanical problems that had to do with car. Supporting my words, I have a report stating that just a small hole doesn't make the car roll 4 times without even the airbag being opened. After 4 months of buying the car, the accident was done and my friend and I had some serious injuries that lead to us being at home for more than 2 months. Bearing in mind that my friend had a broken bone.I'd like to draw tour attention to this point as I believe it's my right to understand what had happened. So, I'd want a refund back as this is all your fault and I am sure you'll take whatever decision is right

renault logan 2019
renault logan 2019
renault logan 2019
renault logan 2019
renault logan 2019

tyre replacement

I took my card for the annual service and was advised a tyre would need to be replaced. I received a video showing what needed to be done on my car, including the door seal...

[Resolved] maintenance and service

I'm Renault Captur owner for past 4 years since it very first launched in Malaysia. But I feel very disappointed and unsatisfied with Malaysia Renault After Sales Service. I really hope Renault can look into the issues happened in Malaysia. As a principal you should come to audit how Tan Chong Motor Malaysia run the service center and what kind of standard level ! I really don't wish to comment any further with all the bad experiences I have encountered for the past 4 years... I had gave many chances and hope to see improvement but yet it end up disappointed.
I'm really sad to say the reputation of Renault in Malaysia is going to ruin if you as a principal don't take action on it.

  • Renault's response · Oct 25, 2019

    Dear Customer (JD Cheng),

    We'll surely forward this to the concerned country head and they will get back to you.

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

[Resolved] renault fluence gear problem

I am facing a horrible problem with CVT transmission of my own car I purchased 5 years ago as brand new from Gulf advantage Agent in Saudi against more than 70.000 SAR at that...

[Resolved] theft out of motor vehicle

177 On Wednesday 2019-10-09 at approximately 08:00 I took my car to Renault in North end Port Elizabeth I had a problem with the exhaust it had a rust on it and it was making a funny...

bad service, probable failure to follow official repair instructions

Limited liability company Himlux The Republic of Belarus, Minsk Dzerzhinskogo-Av., 78-123 To whom it may concern, Dear SirMadame, On March 30, 2017 our company (limited...

service

!!![censored] Renault!!! Dear Renault, I had purchased Renault Kwid on 11/12/2018, that is demo car, at your dealer Unnati vehicles pvt.ltd, Wadi, Nagpur  when I purchased that...

Renault SAshocking service ordering parts

On 29 July 2019 I ordered, and paid for, 8x bearing kits for my vehicle. On the 8th of August 7 of the 8 kits arrived and the last main bearing kit was on "back order France" WIP24042-R122077245R.
On 11 September 2019 the last main bearing kit arrived and I personally collected from the dealer in Port Elizabeth. The mechanic informed me later that day that the main bearing kit had a big-end cap and not a main cap.
Bear in mind, during this time, I had not vehicle to drive...
All kits were returned to the dealership to confirm which it was and now another main bearing kit had to be ordered which is AGAIN on "back order France".
I phoned Renault's Customer Care number to complain that the dealership confirmed the correct part number was provided, but the wrong part was delivered.
After receiving no apology, no ETA on the part re-ordered, no courtesy vehicle and no feedback on the numerous e-mails sent to Renault SA, I am still sitting without a vehicle because of Renault's fault. The after sales service is absolutely shocking to say the least.
The last response from the Dealership was: "I understand your frustration, I have spoken to _____ and he said that we will not be giving a courtesy, have just found out that the part in question is on back order France".
"The part has been ordered, I have no Eta as yet
I don't know what do you want me to do from my side, as this is not my fault but Renault SA".
I'm in the dark, no time frame or feedback of any kind has been given and there is no escalation process to follow.

Renault SA — poor service and poor quality car

Goodday On the 1 august 2019 my new renault duster vroke down the second time. I am driving a courtesy car for 2 months now and am done waiting. Only empty promises from renault...

complain about bad service of agency

I am facing a horrible problem with CVT transmission of my own car I purchased 5 years ago as brand new from Gulf advantage Agent in Saudi against more than 70.000 SAR at that...

new car warranty

The car is fantastic, however Renault's "too bad" attitude to suddenly reducing then reinstating the length of a new car warranty is abysmal. When I placed my purchase order for...

[Resolved] shocking service

Thieves broke the back window of our Renault Captur. Put a claim in to have it fixed. After nearly 4 weeks the glass arrives from France at Glasfit only for them to be given the wrong glass replacement. Fortunately it was an error and the wrong glass was given to Glasfit. Surely in this day and age Delivery from Europe to South Africa cannot take that long? Apparently Glasfit told me that Renault were going to call and apologise for the mixup with the 2 Different Glass replacement, a week later and I am still waiting. 2 Weeks before the Window Breaking incident our Corsa Utility was broken into and a bag was stolen which contained my spare key for the Renault Captur. After backwards and forwards I have still not been able to replace the key as it need to apparently be done in France and nobody at Renault South Africa has a clue on how this needs to be solved. This will definitely be the last time I will buy a Renault of any sort, shocking Service!!!

  • Renault's response · Oct 01, 2019

    Dear Customer (ShaunieD),

    We will surely forward it to the concerned country head and they will connect with you to discuss this further.

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

battery

Dear Renault team,

Kindly i have a repeated issue the battery is not working for the 2nd time before ending of warranty And this egyptian customer care told that i have to go to Renault centre so this will cost me a day off of my work or i will left the car and go to use any transportation instead of my car Please i need to change the battery immediately.
Regards,

[Resolved] renault stepway 2018

Hi,

I bought my car 2018 chassis no JT178289, since then it stopped three times and when I contacted Renault Egypt they send the technician who said : it is a battery problem and he changed the battery every time. I always wondered if it was a car problem or a battery problem Renault representative answered me it is a battery problem!

On 28/09/2019 the car stopped and was hardly moving, I have sent the car immediately to Renault - Abou Rawash branch and since then the car is in the service center.

I have talked to Engineer Mohamed Abd El Nabi and Engineer Yasser Ali. Both of them can not give me a dead time to fix this issue or to figure out what is wrong with the car initially. They keep promising dates to sort this out but till now they don't know. They said it is taking time. I have requested a report with the status of the car it was refused to be given to me.

The break down of the car in this time of the year affected my children schooling needs specially it is school season and Renault Egypt failed to give me a replacement car although I requested it. Besides, the car breaking down three times on the road (with me as a single mother and 2 little children) because of the battery problem was not a pleasant experience.

When I visited the service center a couple of days ago I found my car parking out side the work shop on street parking with tons of dust on top of it, with the windows opened and the battery and other parts of the motor unistalled and placed on the car seats (the car seats are fabric and they are absolutely ruined), I think this an act of careless and not practicing due deligence.

Kindly investigate this matter thoroughly for me. I don't have confidence in the car to be reliable any more and also I don't trust much Renault service centre at Abou Rawash because they have been doing my regular kilometers maintenance since I bought the car and they did not figure out the problem with the battery and the car earlier and they are working on it now after the complete break down.

Please look at compensating me with the highest market value of the car so I can buy a new reliable car.

Waiting for you prompt response.

Cheers!

Doua Elshafeiy
+[protected]
[protected]@hotmail.com

renault stepway 2018

  • Updated by Doua1012 · Sep 12, 2019

    Nothing new

  • Renault's response · Sep 14, 2019

    Dear Customer (Doua1012),

    We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

renault stepway 2019

177 I bought my car last but its model 2019. I found out that my car suddenly stops and when I go to the service center - They say that its a battery problem while they check...

[Resolved] my vehicle used

I took my vehicle for its second service yesterday. I dropped the vehicle with 15363 on the clock and upon collection the vehicle had 16384. The service center doesn't know and they promised me to look into the matter if it was of urgency as they said I would be answered by now. This branch in kimberley has been nothing but hell for me. Even the people conducting surveys come and do the survey and promises to take the matters up to their complaints department but NEVER did I receive a call or anything from them.

The managers both sides always try to cover up for their negligence and they know that they sell us especially black people all their factory fault vehicles.

The dealership in kimberley has that don't care mentality, I had a problem with the fuel consumption of which they never resolved.

my vehicle used

  • Renault's response · Sep 09, 2019

    Dear Eric,

    We’ll surely forward this to the concerned country head. They will get in touch with you to assist you further in this regard.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

car maintenance

177 I've chosen Renault based on its universal reputation and reported high rated customer service, whilst there are a lot of alternatives with lower price but I was seeking for the...

service problem in connection with warranty and lack of communication with customer

My name is Eszter Horvát. I bought my Renault car four years ago in Győr (Hungary) in the Renault car saloon. Number plate is NLN009, vehicle identification number is VF1BZ0Z0H54053356.
My problem is the following:
I brought my car for service to Citroen Pásztor in Budapest (Szentmihályi út 152-154), which is an official Renault service as well. They made my necessary supervisions regularly when my car signed „service due in 30 days". They did all services which the given kms required. I never missed this supervisions because I knew that they are required for not loosing my warranty.
In May I heard strange noises in my engine so I went back to Pásztor. They said it was probably the timing chain but they couldn't give me an appointment within a month that's why I changed service and went to Renault Baumgartner (Budapest, Albertirsai út 1).
I asked Renault assistance service to transfer my car by trailer to Baumgartner as it was suggested because of the strange noise, not to make any more damage in the engine.
In Baumgartner they examined my car, said that there is no problem with my timing chain they filled my car with oil and said to bring back my car in 1000 kms to check oil level. I did it, after that they did the necessary fourth big supervision and they still didn't find problem with the timing chain.
After 2-3 weeks of this supervision in June I started to hear strange noises from the engine again and my car suddenly stopped. It was transported by trailer to Baumgartner again, where finally they discovered that the problem was my car's timing chain!
When the mechanics took apart my engine they stated that the cause of my broken car is the timing chain, it ruined several parts of the engine. They said they found some oil dirt as well but it didn't cause the break down. And this is why I am so disappointed in the decision that now I should pay more than 450.000 HUF for my car, which has warranty. I find it very unfair that the cause of the problem is a totally different thing and because of oil dirt I should pay this huge amount of money.
As I wrote I always took my car to the official service when it was required and after the second supervision at 51.251 kms nobody warned me to bring back my car to oil change at 60.000 kms, above all the car didn't sign anything! Nobody communicated towards me that the oil change wasn't a proper one they just refilled it. They didn't communicate what happened to my car and what is the next step in connection with the oil.
Firstly at Baumgartner they said on the phone that my cost would be around 400.000 HUF. A month later (because I was waiting for my complaints' reply) they said 450.000 HUF and some extra cost that they can't define because they don't know what kind of engine part they get and what parts in this engine part are. How can I be sure they are fair with me if the can't even give me a proper price quotation? I think it is very unprofessional and again lack of communication towards the customer!
The problem started in this May, now it is September and I still don't have car.
I am very disappointed in brand Renault that a four year old car can have such serious problem and I am very disappointed that they calculate huge amount of cost despite my warranty.
Please investigate my complaint and lower my cost.
Best regards,
Eszter Horvát

[Resolved] not refunding the booking amount,

Dear Sir/Madam, I am Vivek Pandian and was booked Renault Kwid 1.0 L climber in Annamalai Motors Pvt Ltd Cuddalore. Due to the delay in delivery of the vehicle from showroom...

modus oil pump

I have asked the hillcrest renault spare dept to give me a price for a new oil pump for my renault modus .the chap said he will back to me in 5 minutes waited 4 hours phoned again...

lack of basic spare parts

Dear Sir /madam I am an owner of a Renault Megane with serial number VF1RFB00657561057, bought by an official distributor of Renault in Athens. In the 17th of August 2019 a...

Nissan renault financial services india pvt ltd. Forcefull repossession and pressuring for foreclosure.

Sir,   I am a faithful customer of your company Renault and using Renault duster.  Form feb 2017 I am using my vehicle and also using the facility of loan by your brand I.e Nissan renault financial services india pvt. Ltd. With all my trust and faith I have made a relation with your company for loan to buy my vehicle. Due to medical problems in my home I was unable to pay my emi to continue my good relation ship with company. As I suggest people to buy Renault cars with trust. But painfully I am.sharing my inconvenience the company i.e NISSAN RENAULT FINANCIAL SERVICES INDIA PVT.LTD forcefully repossessed my vehicle without any civil court intimation. Besides that I m ready to pay the pending emi and the overdues but form monday I.e 26th of august 2019 the company accociates are not sending me the approval mail to resolve the issue. Please do the needful as resolve this issue to release my vehicle as soon as possible. As the company Nissan and renault both Carries a reputed and trustworthy name in india and worldwide. I promised and committed that my emi will never fail and I will be never miss my emi for the payment. I wish the company will work for the favor of such reputed name and help me out. With all my Hopes and trusts to the brand Renault

Thanking you

Samar Kumar 

Ph: [protected]

Car breakdown repair

ear Sirs N. Client at Renault Setúbal (PT): 352218 We are contacting you because of a critical situation that is happening in Portugal so that they can help us solve the...

renault duster 2016 4x4

My 2016 duster suddenly without any causes started juggling as if a tire is loose, and this happened exactly on the day the 3 year warranty ends (20/7/2019) and I couldn't get to the dealership on the same day, so i went a couple of days later to a certified maintenance center called French Motors and they could not identify the problem, and i had to leave as they told me there is nothing we can do, you have to go to the dealership!!
So i had to book an appointment which was 3 days later . So i had to submit the car the past Thursday1/8/2019 to the dealership.
They kept it there through the whole weekend and then called me today to tell me that the front right coupling is ruined -although i never had any problems or accidents or even street bump other than the normal-
This diagnosis had to be made almost 2 weeks after it first happened which was the last day of my warranty!
I'm absolutely disappointed, the car was always maintained in the certified center by the dealership till the 70, 000 kilometers (now its 70, 800)
And then this happens.. what makes things worse is that they tell me it will cost me 13, 000 Egyptian pounds just for the spare part! Not even with the fixing fees!
I'm extremely disappointed and regretting buying a renault.

product and service

Kindly be advised to maintain quality control. I decided to purchase my first car at Renault, little did i know i would be making a terrible mistake. The services I receive is not...

after sales service fixing faults

I have been constantly phoning and emailing the Renault dealership i bought my car from. They hardly ever reply or sort out my problems in the end I have had to go do there 6...