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Renault Customer Care Service

256 Reviews

Groupe Renault

13-15 quai Le Gallo
Boulogne-Billancourt
France - 92513

Customer Support Phone Numbers

4 2
+44 192 389 5000(United Kingdom)
9 20
+64 92 816 611(New Zealand)
1 0
+32 23 347 611(Belgium and Luxemburg)
1 1
1 0
2 0
+49 223 2730(Germany)
1 0
+353 605 5500(Ireland)
2 0
1 1
+31 203 549 333(Netherlands)
1 0
1 0
+48 225 411 000(Poland And Baltic Countries)
1 0
2 0
1 0
1 3
1 0
+41 447 770 200(Switzerland)
1 0
1 0
1 0
+852 29 273 538(Hong Kong)
1 0
1 2
1 0
+966 114 790 550(Saudi Arabia)
1 2
+65 64 713 313(Singapore)
2 0
+27 116 077 300(South Africa)
14 16
+82 23 707 500(South Korea)
2 1
1 0
+54 147 782 000(Argentina)
1 0
1 0
1 1
The United Kingdom
The Rivers Office Park, Maple Cross - Rickmansworth Herts WD3 9Y5 

Australia
Ground Floor, 4 Nexus Court, Mulgrave, Victoria 3170

New Zealand
7 Clemow Drive, Mount Wellington, Auckland 1060

Belgium and Luxemburg
Avenue W.A. Mozart - 1620 Drogenbos - Belgique

Denmark
Herstedøstervej 27-29 - DK-2620 Albertslund

Finland
Laivalahdenkatu 8 - 00880 Helsinki

Germany
Strasse 6-10 - 50321 Brühl

Ireland
39 Boeing Road, Airways Industrial Estate, Santry, Dublin 17

Italy
Via Tiburtina 1159 - 00156 Rome

Netherlands
Boeingavenue 275 - 1119 PD Schipol-Rijk 

Norway
PO box 6843 Rodeløkka - 0504 Oslo 

Poland And Baltic Countries
Ul. Marynarska 13 - 02-674 Warsaw

Portugal
Lagoas Park - Edificio 4, P-2740-267, Porto Salvo

Russia
Vorontsovskaya ul. 35, 109147 Moscow 

Spain
Avenida de Burgos, 89 A, 28050 Madrid 

Sweden
Box 1028 - S-164 21 Kista 

Switzerland
Bergermoosstrasse 4 - 8902 Urdorf 

Turkey 
Çakmak Mah.Balkan cad. № 49 - 34770 Ümraniye, Istanbul 

China
Room 11A2-11A5, Hanwei Plaza - № 7 - Guanghua Road - Chaoyang District - 100004 Beijing

Hong Kong
G/F, Tien Chu, Commercial Building, 173-174, Gloucester Road, Wanchai, Hong Kong

India
ASV Ramana Towers, 4th floor, № 37-38 Venkatanarayana Road, T. Nagar - 600 017 Chennai

Japan
è 1-1, Takashima 1-chome, Nishi-ku - Yokohama-shi - Kanagawa 220-8686

Saudi Arabia
Khurais Road Al Malaz, Riyadh / Suwaidi Area, South Ring Road, between Exit 24 and 25, next to Al Tanhat Restaurant / Madinah Road Al Moraba'a Bridge before Palm Beach Restaurant, Jeddah / Dammam Khobar Highway with Al Rakaa Road Dammam

Singapore
26 Leng Kee Road Singapore 159104 Singapore 

South Africa
12, Ernest Oppenheimer Drive - Bruma  2026 - Johannesburg

South Korea
RSM Tower, 30, Gasan Digital 2-ro, Geumcheon-gu, Seoul, Korea 153-802 

Vietnam
68 Le Van Luong, Thanh Xuan, Hanoi 

Argentina 
Fray Justo Santa Maria de Oro 1744 1414 - Capital Federal

Brazil
1300 Borda do Campo - 83070-900 São José dos Pinhais 

Mexico
Ruben Dario 281 - Piso 20 - 11580 Mexico D.F.
Plus

Renault Complaints & Reviews

Renault / megane coupe 1.2tce service and engine malfunction

Am
Amit Kohn on Jul 17, 2018

Hi. I have a Renault Megane coupe 1.2tce I bought NEW at the end of 2013. I really took care of the car at the best possible way, every service at the time in the main service center of Renault in Israel. The car got low mileage as well. 8 months ago, when the car wasn't even 4 years old...

Renault Sa / repairs to renault duster

Sa
Sarel1 on Jul 15, 2018

Our 2014 Renault Duster DCi caught fire, coming back from a medium long journey on the 31st of March 2018. After waiting more than two weeks to get a quote for the repairs (18 April 2018) my insurance gave permission for the repair the 19th April 2018. it is now the 15th of July 2018, and...

Renault / renault parts not ordered in time

El
Elizedr on Jul 12, 2018

rock shattered our Renault Scienc roof on 19/06/2018. We went to Renault and they ordered the glass roof, and we paid an deposit. Renault SA said they do have 13 in stock and we will have it repaired by 28/06/2018. So our insurance gave us a borrow car. We pushed for payment, because we knew we...

Renault / Booking the new duster

Re
remon bakhom on Jul 11, 2018

Dear sir Iam Annasimone Armya from cairo - egypt, I booked the new duster from EIM at friday 11/5/2018 i payed 30000 Le Then at 14/5/2018 i payed the remaining price 306000 Le . At 24/6/2018 a lot of people received the car from EIM and when i asked the slaes man he told me that you are...

Renault / faulty brand new car

Nd
Ndumie on Jul 9, 2018

I bought a brand new megane dynamique...after less than 3 months it started to make some noise took it back ...waited for 5 months for a part...they said they fixed it...after 2 months the noise started again i took it back they putted on a new part...after 1 months the noise came back...i...

Renault / renault trafic wheels

Fi
Fiomaml on Jun 30, 2018

I currently drive a renault trafic 2012 model. I took it for tyres and was told the wheels were DANGEROUS!! The tyre fitter refused to refit new tyres to the exhausting alloys and they where desintergrating ... Renault uk - phone services - didn't understand the complaint so rejected...

Renault / low quality material used in my duster car

As
Ashish Tambi on Jun 27, 2018

Sub: Low quality material used in my Duster Car Dear Sir; I have given my Duster car serviced on date 20.06.2018 at Renault Service station, Malviya Nagar, Jaipur Rajasthan. Details of my car is as per below: Owner name: Mr. Om Prakash Tambi (My Father) Model: Duster Petrol Reg. No...

Renault / illegal acts of authorized dealer, divine auto tech, rama road, new delhi

Ad
adv.Upadhyay on Jun 22, 2018

I am a loyal customer of Renault but the recently I have been facing harassment at the hands of the employees of Divine Auto tech. This is to bring to your notice that one of the distributors of Renault India, Divine AutoTech situated at 16, Rama Road, New Delhi, of Renault Auto, has been...

Renault / unacceptable standard of vehicles

Il
Ilzedux on Jun 19, 2018

I bought a renault gt megane brand new in may 2018. after one week I washed the vehicle and noticed that there was unfinished paint on the bonnet area. I noticed that the doors and some of the parts are also not aligned. I returned the vehicle at renault witbank and I showed the manager...

Renault / renault captur

Ee
Eeza on Jun 14, 2018

Hi, i am aliza from malaysia. I bought captur in Nov 2016. About a year i face these probs: 1) Aircond, compressor changed 2) Power window (driver's side) jammed. 3) Fuel meter & the indicator not accurate. Pump oil but meter did not go up. Already wrote to renault malaysia but no reply or...

Renault / renault captur

Ma
Marwa Sherif on Jun 14, 2018

The air conditioning of my Renault Captur is too weak. In the high temperatures it feels working as a fan! Only cools down the place when outside temperature is low and the car is in the shade! "Auto" works a little bit better than manual. But both are unacceptable. It's model 2017 and i...

[Resolved] Renault / scenic 2012 model

Li
Lindam33 on Jun 4, 2018

Hi. Our car broke down after hitting a pothole. All systems are off and car cannot be pushed or moved. We are unable to release the brakes so it can towed. My complaint is Renault South Africa, Woodmead branch is refusing our request to send technician to help, ONLY to release the brake...

[Resolved] Renault / customer service and delay on parts

Il
ilarion astreos on May 31, 2018

Dear sir/madam I'm an owner of a Renault Megane, diesel coupe with Cyprus registration number KWX582. My car during the first days of month of February 2018 presented a mechanical problem and during the diagnostic check it was pinpointed, and I was formally informed that a specific part...

[Resolved] Renault / renault duster 2013 recurrent lousy service problems

An
Andres M Jarrin on May 21, 2018

Pesimo servicio tecnico caro y poco confiable. Ref. Renault duster 2013/queja en quito ecuador Aproximadamente en feb 2018, el auto a cerca de 50.000 km ya reporto con problemas en el embrage, donde todo el sistema fue cambiado en los talleres de la eloy alfaro (automoteres y anexos, plato...

[Resolved] Renault / brand new renault kwid

Th
Thembelihle Bongwana on May 16, 2018

23/01/2018 I purchased my 2018 Renault Kwid, and collected it on the 24/01/2018 brand new. The mileage recorded 50km and whenI questioned this tho the handover lady, she told me that the car had to travel from whichever depot and that a brand new car is never really zero though the...

[Resolved] Renault / renault duster model 2015, stalled alternator and ac compressor after 38000 km

Fa
Faw B Salem on May 16, 2018

I own a Renault Duster car model 2015. I purchased it from EL-Tarek, Egypt on November 25, 2014. Engine number 4852 and chassis 51509483 licence Giza فع 9341 On May 5, 2018 while driving on Mariotia road the car completely stopped in the middle of the road. I called the road side Renault...

[Resolved] Renault Stellenbosch, Western Cape / renault duster dci reg no cfm14766

Sa
Sarel1 on May 15, 2018

Since purchasing this vehicle I was very impressed and enjoyed every km traveled. An unfortunate incident let to the engine catching fire. All went well for a while, but now it really is becoming very annoying. After waiting two weeks just to get a quote my insurance gave authority for the...

[Resolved] Renault Egypt / the second time in two years for the battery to go flat.

Wi
Wissam Abdel Aziz on May 11, 2018

Dears, I have renault car 2016 model "sandero stepway" and this is the second time in two years for the battery to go flat, now I am suppose to be in the warranty till jan. 2019 however renault egypt refused to change the battery and said that I have to buy it for an egp 2500. I need your...

Renault / appalling & disgusting service

Lo
Lopaz on May 11, 2018

I'm a customer of the Roodepoort Renault Branch. After a break down I contacted the branch and was made aware of an apparent fault with the electronics, which resulted to the break down I in counted. The Car was then towed to the Branch on the 30 April, which is ten (10) days ago and I've...

[Resolved] Renault / renault bryanston: has had my car since before easter with no courtesy car available

Si
Sinenkosi Mtshali on May 7, 2018

Good day. My Renault Clio IV Expression had an oil and water mix, so I towed it to Renault Bryanston. It has since been there and I have called several times to hear that they were either checking the problem or now awaiting parts. I requested a courtesy car of which I was told they only...