Chrysler

I am complaining about the service deptment at Southern Dodge Chrysler Jeep because everytime I take my 2017 Ram 1500 truck in for an oil change and tire rotation I end up being there for hours using the express lane which is first come first serve for service. Every time I go I am to Southern Dodge Chrysler Jeep about fourth or fifth in line. One time I talked to a service manager and they told me to make an appointment. Every time I try to do that I am told they do not make appointments for an oil change and tire rotation. So I went to a different dealer ship and for the oil change and tire rotation even an inspection, but I had to pay for it because I did not purchase the veihicle there, but I was in and out in about 45 minutes. Can your dealer of choice be changed to get the free oil change even though the veihicle was not purchased there? Please let me know either way at [protected]@cox.net.
Thank you John Tarreto

I even went to the same dealer to have a leveling kit and new all terrain tires put on because Southern Dodge Chrysler Jeep would not give me a quote after I asked them about three times. The other dealer is a lot more customer friendly. By the way the other dealer is Starr Motors in Suffolk VA, wish I purchased the truck there even tough it is a little out of the way.