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chilli oil, extra payment no diet coke all the time
5 pesos for chilli oil. That is like paying for ketchup in jolibee or mc donalds. Indont think any other chinese restaurant charges extra for chili oil. Also always not available: diet coke..i know because i tried eatign at keast once a week no choice because that is the nearest chowking. 24 hrs but at 20:00(8pm) almost you cant order anything anymore. What is the point of going 24 hrs if yoy have limited menu
Read full review of Chowkingcomplaining about the service of the cashiers on duty
name of the cashier "MARIA" lagi kaming naorder sa City Mall Calamba at laging sya yung natataon na CASHIER! naturuan o dumaan ba sya sa SOP ?? ang bastos kasi . matapang . kasi kaclose nya ung manager . everytime na oorder kami pinapatagal nya kami sa harap ng POS bago kunin ung order . take note masama pa tingin nya . kasama ba sa core values nyo un ??
service. crew and food service is very poor
I ordered sweet and sour chicken lauriat abd they told me it will be served for 10 mins ut took almost 25 mins before they served the food and it was the wrong fiod that i ordered instead they served me the regular sweet and sour chicken lauriat and this gives me a an impression that the crew is not well educated or familiar with the product and the worst...
Read full review of Chowkingvery poor service
Just visited today 01st Jan 2020 and had my order at 7:40am. One of my order is 1 pc chicken (with order no. [protected]). I did asked for follow-up to the manager on duty, she asked whats my pending order and as usual reply, she will do the follow-up. Until, our meal had finished, one if us has no food at all. The MANAGER didn't even say SORRY personally on...
milk tea and iced tea
12-31-19 Umorder ako ng milktea sa ck 10th ave. Ksbay ng ssp platter. Okay lng naman na waiting ng 15mins. Ang unang nkkaainis don is parang d alm ng kahera ung key step, knowing na andun ung manager nila. Ang sabi do suggestive selling, hndi pilitin ung customer na mag avail ng large milktea which is napakatigas naman ng tapioca nyo!! Sana next time...
Read full review of Chowkingpork chowfan na may kung anung ipis o kuto, delivery na sobrang tagal at dugyot na pag repack ng pagkain
Kailangan ko pa ba ipost sa facebook yan.. sobrang nakakadismaya ung magbabayad ka ng tama tapos ganyan lang.. mahigit lagpas isang oras na nga ung hinintay namin sa delivery tapos ganyan pa ang mangyayare.. una late na ang delivery.. pangalawa tignan nyo ung packaging nung food sobrang dugyot ng pagkakabalot.. at pangatlo may kung anung ipis ba yan o kuto sa pagkain.. nagbayad po kami ng tama sana naman po magawa nyo ng mabuti ang service nyo.. panu na lang po ito.. panu po ako makakain ngaun sakto lang budget ko sa ngaun araw na ito..
regular chow fan
For regular chow for ive waited for more than 30 minutes and the staff is to slow to provide all my needs, and staff is rude..every time i buy food here in chowking it always be like this happen to me, and i decided that it will be my last time to buy food, because its wasting time, staff is not approachable and they are not giving advise that it will take for how many minutes to wait..they not asking if the guest us willing to wait...
chowking service and manager
Good Morning, I alreday messaged you fb page but there's no response. I just want to report my encounter last time with your branch in harbor point subic zambales . What happened is supposed to be they are open at 9am but we we're there at 915am and still they're not open. I asked the crew who was sitting afar what time are they going to open when supposed...
Read full review of Chowkingservice
I know this may be rude and to the deepest of my heart I am just concern of the service. I encountered this counter who were very rude and unapproachable. (Chris OR# [protected], Dec. 28, 2019) maybe she's not in the mood but we all know that we should not bring that kind of attitude in front of the customer. I also noticed how she raised her voice to her...
Read full review of Chowkingfront cashier
Share ko lang naging experience namin kanina sa chowking balibago branch. By the way Regular customer si papa ng chowking. A bit dissappointed sa cashier na si Erica di ko alam kung tinatamad ba sya mag take ng order or ewan kahit mag additional order lang ako ng tofu at wanton dahil walang kangkong. Pero bago yun nagtanong ako sa may senior cashier...
Read full review of Chowkingtime
I ordered 1 pancit canyon and 3 tofu. It was punched 2:05am december 27 2019 and I got my order at 2:57 am. Is this kind of service would you like your customer to experience? Very poor time management. I am very grustrated since I kept on patronizing your product for the lo gest time. Hope this will be resolved immediately. This is not the kind of service your customer wants!
Read full review of Chowkingservice
Poor service! Hindi proper ang pagiging service, though mag eentertain sila ng guest but in not a proper way. We know naman na wala na masyadong product pero hindi tama na sigawan ng sigawan sa dinning or cashier counter, even the manager need sumigaw for the number customer? And also i would like to complaint that the soundtrack was very loud hindi...
Read full review of Chowking1pc chicken with wonton soup
At around 6:10pm or so, me and my family decided to have our dinner at chowking southway mall branch. There were a lot of unavailable orders. So we decided to alter our order. We ordered 2 orders of 1 pc chicken with wanton soup 2 order of beef chow pan 2 orders of chicken lauriat and 1 order of kangkong and 3 order of halo halo regular. Upon recieved of the order we habe noticed that the chicken was so dry and so small. Of all the branches we've tried this branch serve the worst. The food looks lapse. Chicken was so dry and so overcooked. The soup was served the last when we were done eating. Worst experience in our life. Carinderias serve better chicken than this branch. Im hoping that you do something with thus complaint.
incomplete orders! extra scoop of ube ice cream
1st order ko binalik ko yung halo2x dahil kulang yung scoop ng ice cream ang ginawa nilagay sa extra cup! Substandard! 2nd nagpa deliver ako ngayon wala nanaman extra scoop ng ice cream! Bayad kami ng bayad para sa extra scoop ng nyo di naman nilalagay. Yayaman ang chowking masyado dahil sa mga empleyado nyong di naman naggawa ng maayos ang trabaho!
chowking delivery
Bakit ganun nagpa deliver ako ng food via food panda last night and our address was very near lang naman sa Chowking c5 around bernabe lang kami at sakop ito ng pulang lupa pero di nyo na raw sakop ang lugar na to. At nirecommended sakin is Chowking MSTAR daw, store na sobrang layo mula samin. Though halo halo lang naman yung inorder ko sakanila na ma...
Read full review of ChowkingChowking delivery
December 17, 2019 60 minutes lang daw hihintayin para ma deliver. Takte anong oras na wala pa. 10:16 am kami tumawag 11;30 nag follow up kami. Ending mahina daw internet nila kaya hindi agad na gawa order. Hindi man lang kayo nag abiso kinuha naman contact number namin. Ni haniho wala kayong paramdam kung nasaan na order namin. bwiiiiiiiisiiiiiit. No to Delivery in Chowking Anymore.! Sa sobrang tagal nag cancel na kami.
delivery service
I ordered last Friday morning December 13, 2019 tru #98888. I waited for 1 and a half hours but my order did not come so I follow up with their hotline again. The agent told me that my delivery is already on its way so still I patiently waited even though I'm a bit irritated because I need to take my medication but I haven't eaten yet. To my great disappointment I received a call from chowking poblacion ( where my order has been deployed) they were having technical issue and they just got my order. Imagine that! I'm so pissed off. So how did the call center agent informed me that my delivery is on its way when the manager of chowking poblacion stated that my order just came through after two hours of waiting. I'm about to cancelled my order but I have no choice but to wait because I can't go out to buy for myself. I asked the manager how they compensate me for this hassle because he never offered anything to appease my annoyance. He said that he will give 200 g.c. When the delivery arrived he did not give me g.c instead he just write from the back of my receipt his name for next delivery discount.
When I ordered this evening dec 16, 2019 I mentioned to the call center agent at #98888 that I lost the receipt but I remember the driver because they did not give me gift certificate. They assure me that the poblacion branch will honor it so I place my order. My ordered came as usual late but I disregarded it. But to my dismay they did not honor my 200 discount ( they should know my record)
rude behavior of crew
Feedback ko lang po yung dalawang crew ng Chowking SM City Batangas, around 8pm kumain kami sa chowking ang order namin ay chicken with pansit, pork chao fan with siomai then chicharap. 15mins yung chicken so umupo muna kami. Nung iseserve na yun order namin, sabi ko take out nalang po yung chicharap dun sa isang crew di ko lang nakuha name agad naman niya...
Read full review of ChowkingService
I ordered my food exactly 10:27. My Or number is [protected]. I know that the store is near to close but I notice one counter that time, keep on walking in counter area without wearing hairnet or cup as well and she is keep on fixing her hair without even bothering if the is food on her back. While waiting for my order I saw a man cleaning the restroom he i...
Read full review of Chowkingserving time
I waited for almost 45mins, I ask for follow up for more than 3 times. To find out they actually forgot my order. Its obvious that the staffs are not checking on their pending orders. They are not focused on their job. I ask to speak to the manager and asked for refund. Service was so bad. Staffs doesnt know what they are doing. I did had a very very bad experience. Hope this complain would do something about their service.
Read full review of Chowking1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.
Overview of Chowking complaint handling
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Chowking contacts
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Chowking phone numbers+63 28 987 777+63 28 987 777Click up if you have successfully reached Chowking by calling +63 28 987 777 phone number 21 21 users reported that they have successfully reached Chowking by calling +63 28 987 777 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number 13 13 users reported that they have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number24%Confidence scoreCustomer Care+63 917 800 7000+63 917 800 7000Click up if you have successfully reached Chowking by calling +63 917 800 7000 phone number 20 20 users reported that they have successfully reached Chowking by calling +63 917 800 7000 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone number 24 24 users reported that they have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone numberCustomer Care+63 26 341 111+63 26 341 111Click up if you have successfully reached Chowking by calling +63 26 341 111 phone number 0 0 users reported that they have successfully reached Chowking by calling +63 26 341 111 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 26 341 111 phone number 6 6 users reported that they have UNsuccessfully reached Chowking by calling +63 26 341 111 phone numberHead Office+63 917 131 8000+63 917 131 8000Click up if you have successfully reached Chowking by calling +63 917 131 8000 phone number 4 4 users reported that they have successfully reached Chowking by calling +63 917 131 8000 phone number Click down if you have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number 3 3 users reported that they have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number17%Confidence scoreCustomer Care
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Chowking emailsfeedback@chowking.com100%Confidence score: 100%Support
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Chowking address33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
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