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1.0 1224 Reviews

Chowking Complaints Summary

11 Resolved
1213 Unresolved
Our verdict: If considering services from Chowking with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chowking reviews & complaints 1224

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Newest Chowking reviews & complaints

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A
2:16 pm EDT

Chowking CHOWKING OMAN- Long Time of Food Waiting Lousy and Poor Service and Not Organized

Chowking Oman - Friday July 30, 2021. INV # AKC-2117842 .
My partner ordered food at 11:37am. Bulalo, Steamed Rice, Halo-halo Premium, and Iced Tea.( Dine-in). At the same time I ordered at Jollibee. We are able to find a table at Chowking so I told the cashier to deliver at Chowking. It was delivered 5 mins after. My partner was told by the cashier of chowking she should wait 20 mins. After 30 mins, I asked her where is your food. So, She go to the cashier to follow-up the food. Because she saw that the lady behind her when she was ordering already got their food. She was told by the crew that her food was still cooking (Bulalo). She waited beside the cashier for 15 mins. Then after waiting, she came come back to the table without the food. I was upset so I go to the crew at the front. And told them ''Ayaw ko mag mura dito, asekasohin nyo ito kung hindi mag file ako nag Complaint''. After 5mins I was called to get the food. But to my surprised it was packed and was ready for Take-Out. So, I called the Supervisor and told him that Why it was packed?(The food was already cold and the Halo-halo already melted.) We order for Dine-in and not for Take-Out. He told me that the food was still Hot because it was covered by Aluminum Foil and I was told ''Wag ka na mag mura Sir, Tayo-tayo lang naman mga Filipino alam mo naman ang daming mga customer''. He get the receipt with the Halo-halo and told us He will make a new Halo-halo. We ate and after few minutes my partner informed them of our Halo-Halo. And again to my surprised He didn't make a new one instead he only put it in the fridge. After we finished eating I ask for the receipt. He could not find the original receipt instead He printed out a duplicate receipt. To the Management please check your CCTV for more details.

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G
5:14 am EDT

Chowking Customer service of the cashier just now..august 1 order time4:51pm

My partner getting our order...then i said may i add some order then she stopped and sabay irap..naging cashier din ako ng chowking nuon pero di ako ganyan...nakakabad trip...i didnt order nalng un additional...sumama ang araw ko.khit pandemic kung ganyan din attitude ang staff nyu di nya deserve maemploy sa inyu...ako pag may ganyan akong staff i evaluate him or her fail...regardless ano estado ng customers nyu.

Desired outcome: Suspension

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9:36 am EDT
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Chowking Not serving drinking water for the customer that not drink softdrinks

So umorder kame ng chao fan at sabi ko walang softdrinks kase hindi ako nainom ng softdrinks so bigyan na lang ako ng water. So nag oo si cashier. Tapos nung nakaupo na kme sabi ko sa dining crew pengeng tubig sabi nila wala daw silang service water. So paano na lang kung nabulunan ako? So no choice ako bumili ako ng bottled water. Nawalan na ako ng gana kumain. Buntis talaga ako kaya hindi ako nagsosoftdrinks. So sana inooffer ni cashier na ang drinks ko na lang ay bottled water. Hindi yung nagmukha akong tanga duon na humingi ng inuming tubig. At pati toyo bawal din daw magbigay. Ano ba naman yan? So sino gaganahan kumain pa nun?

Desired outcome: sana mabago ang ganung attitude ng mga crew

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L
9:51 am EDT

Chowking Wrong product served

I ordered on food panda around 2pm under the name of Christian Tisado. Ang order ko po is wonton mami, bcf w/ fried pork siomai and lumpiang shanghai then sweet n sour fish lauriat. Tama nman po ung ibang nabigay na order pwera lang po dun sa lauriat. Ang dumating po ksi sa akin is yung sweet n sour with rice lang po. At first, di ko po pinansin bakit un ang dumating. Akala ko mali po ung napindot ko sa app so di ko pinansin at kinain ko lang po ung food and di ko na rn napicturan kse po gutom na rn ako. Then later on naisipan ko po icheck ung reciept ko kung mali nga ba tlga ako ng napindot sa app, but no. Lauriat po tlga ang naorder ko. I will attach the reciept for proof. I hope na di na po ito mangyare sa ibang customers. Please check dn po kung tama ang nailalabas na product sa fp. Thank you.

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J
6:37 am EDT

Chowking Beef Chao Fan

Good evening,

I would like to bring to your attention the quality of the Beef Chao Fan we purchased via drive-thru in your Patindig Araw branch yesterday, July 26, 2021.

Sadly, the grains of the rice was half-cooked. My husband and my son-in-la w who both are very good cooks both noticed this. It wasn't t even half cooked. It was hard and you could even see the grains were still color white. I include here the video showing my complaint. Anyway please make sure that this doesn't happen again because we almost fed it to my 17month old granddaughter. Had we been alone in the house (and I personally don't cook), I would not have been able to see that the rice was half cooked. I cannot even begin to imagine the stomach pain my granddaughter would have had to endure because it would be very difficult for her at her age to digest rice that isn't cooked very well. This is kind of disappointing because we made the trip, and it was hard-earned money that was wasted. Please look into this.

Thank you and I await your kind reply.

Respectfully yours,
Jeanette Gaddi

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K
5:29 am EDT

Chowking No soup with my wonton mami soup

I order Wonton Mami Noodles via foodpanda
but my father said there is no soup included I ordered so many times but now theres no soup inluded hopefully

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10:35 pm EDT
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Chowking Missed out

goodmorning complain ko lang kulang ng Fried chicken lauriat yun Order namin kanina sa drivethru ng Marikina Gil fernando. Please paki ayos namin kasi kanina pa kami tumatawag sa telephone pero can't be reached. Thankyou

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N
7:25 am EDT

Chowking butchi

my butchi have worms inside! can you make an action!

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E
3:41 am EDT

Chowking Wrong Order

I order 1 OSFC 6Pcs Box and I note "No Wings on my order please" But instead I Got All wing part on my order. This is how you treat you customer? I simply dont want wing part on my order but You really put an effort to piss me off on my order. I want full refund on my money. And I will never ever buy again on this store. Cant deliver what customer wants.

Desired outcome: Full Refund

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J
8:54 am EDT

Chowking Delivery failed

We are so disappointed with our order number 640425 at VCENTRAL MALL, LEVEL 1 CENTENNIAL ROAD, MAGDALO POTOL, KAWIT CAVITE . Because we wait for 2 hours. But our orders did not deliver. We call the cp number branch of the store. And they said that the delivery rider will deliver the time after our call. But after 2 hours of waiting, we just wait for nothing. There is no problem if they just tell the truth that they can not deliver, so we did not wait for nothing. Reason of the system that they are saying is unbelievable because 10 minutes after I message the store, I received a call from the store.

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3:59 pm EDT

Chowking Missed out

Goodmorning CHOWKING good morning Amang Marcos, May kulang na naman po sa inorder namin kanina. Ngayon lang ako nakapagcomplaint kasi hinahanap ko pa ang Phone number para mapaidelivery ang kulang sa mga order ko. Wala din Receipt kami natanggap nagdrive thru kami kanina 10pm July 17. Walang Chao pan with fried siomai at Fried Chicken Lauriat namin please paki notice naman yun Complaint namin

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L
8:27 am EDT

Chowking Product

Bumili ako chaofan sa chowking Rob. Palapala July [protected]@0640 pm, nkauwi ako 0750 pm paguwi ko agad nming kakainin ung chaofan. Tpos sbi ng asawa ko pgsalin sa plato prang panid dhil mlgkit at pawis dhil pag nabili ako chaofan pagsinalin s Plato buhaghag. Sabi ko Hindi naman tpos binuklat nmin at may laway na dikit n ung kanin kya dna kinain. Kya ayun pkain nlng sa aso.

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10:05 am EDT

Chowking Food

There are blue stuff together with the food. This could be poison or plastic! We only saw it when we were almost finished eating since the stuff were stuck to the cardboard box!

This is a serious health concern! Worst part is, the food was delivered by grab food!

What if there are other people who has been given the same stuff!

Please do something about this.

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4:17 am EDT

Chowking Asking for water

I just wasn't to complain Antoneth she is a cashier in Chowking Mall Of Asia
I was eating and ask her for a water to drink. But she did not even respond she just look at me like she's angry . That's not a good attitude towards customers . I will understand her if she assist many customers but she did not I'm the only one who's in front of her. She is just walking around and did not gave me any water so I ask water to her co league instead.

Desired outcome: Hope she will not do that attitude again

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Vaughn Duro
, US
Jul 18, 2021 6:57 am EDT

Chowking Candon City Branch has very poor cuatomer service. The cashier was proactive. I bought siopao but she didnt inform me before paying that their siopao bola bola sauce was out of stock. My mother also commented that their chao fan was different compared in other branches she had been to. I wonder if Chowking main branch are aware about these issues.

V
V
Vaughn Duro
, US
Jul 18, 2021 6:58 am EDT

The cashier was not proactive just to correct

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R
9:10 am EDT

Chowking Poor service, not complete orders

I order 1 pork chao with chicken and 1 porkchao with dumplings in chowking rob gentri. Yun lang order ko pero grabe antagal ng service, sana man lang nagbigay ng promise time kung meron. Then nung number ko na yung tinawag akala ko ready na, sabi ko sa isip ko sa wakas makakauwi na tas sobrang disappointed ko kase pagdating ko don para kunin. Walang condiments, then I requested binigyan naman ako tas nung nagrequest ako ng chili oil kase naisip ko baka wala na naman dimsum kase ganun dati ehh tas sasabihin saken for steam siomai lang ehh pwede namang ipalit yun na sauce tas sabi ko ehh nagorder ako ng may dumplings tas sabi saken toyomansi na lang po talaga tas binibigyan nya ako ng toyomansi sabi ko wag na lang.😡😡 tas malalaman ko sa co - manager ko na libre lang yun pag nirequest.
Tas pag dating ko ng bahay nung kakain na kami aba walang chicharap 8 pcs na nga lang wala pa 😡😡😡. Naiintindihan ko na pagod na kayo sa maghapon na duty. Alam ko yan danas ko yan pero wag nyo naman pahalata masyado. 😔😔

Shout out kay sir frio I feel sorry dahil sa hindi pagrespeto sayo ng cashier mo na maattitude kung ako yan sir hinayaan ko na lang mashort yan di ko ivoid yan. Sa dami ng ginagawa naten bilang isang manager tas yung mga crew mo ganyan behavior dapat di tinotolerate yan.🤨🤨🤨

Kahit sina kuya na nagfood panda nagrereklamo na sa tagal isang item lang ilang mins ata naghintay. Ehh dapat priority yun.
Tas pagdating nung product di pa ayos packaging walang tape feeling ko nga matatapon na yun..😕😕

Ayoko na sana magcomplaint pero grabe nakakadisappont lang talaga.😔😡😡😡

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Robert Abarquez
, US
Jul 16, 2021 2:37 am EDT

Chowking sta ana super babagal sobrang nakakabanas amg tagal tlga ng mga crew at order take ng cashier nila.

ComplaintsBoard
A
3:28 am EDT
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Chowking Cashier / service crew

Hello I am complaining how the cashier cater his Customers. His name is Jewri located in Level 3 Ayala Center, Cebu City. I don't if he is willing to work or not. It seems he is very rude and doesn't want to work. I know how does it feel working in Fast-food Industry because I've been working the same jobs before. So far, we don't tolerate this kind of attitude in our company. I hope Chowking managers or the Restaurant Manager will able to 1 on 1 talk to him. This was happened on 7/15/2021 at 14:54. Please advise this crew.

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M
1:39 am EDT

Chowking Wonton mami noodles

I bought this meal for lunch and midway while I was consuming it, I found a green worm in my food. This is the first time it has happened and I hope that this issue can be resolved quickly. Imagine if I ate that and it went straight to my organs? Who would pay for my health? Just a small meal, but I suggest that the workers should be able to serve it properly and with hygiene. We are your customers.

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7:18 am EDT

Chowking Cashier

Hi, I kinda get offended with the cashier here at Chowking Robinson's Imus. My boyfriend already ordered and showed his vaccination card so he got a discount. Suddenly, I decided to have an additional order (ofcourse, I also have a vaccination card, under my name) she kinda got pissed when I asked her why I din't get my discount. She murmured "ten pesos lang naman" So I told her, "Ano yun miss?"

Ten pesos is just a small amount, but what pissed me off is the attitude of the cashier.

Ps. They are doing tiktok while working

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J
8:52 am EDT
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Chowking Missing item in lauriat

Date: July 13, 2021
Time: 7:28pm
Branch: Chowking EP Housing Taguig
Order (thru GrabFood):
1 Fish Fillet Lauriat
1 Pork Dumpling
1 Egg rice
Complaint:
Buchi was missing from the Lauriat.
I don't want to get the missing buchi delivered its such a small item. I just want to emphasize to the crew to be more diligent next time in making sure the order is complete. I order from this branch often at night. I don't want a repeat of this incident.

Desired outcome: Crew to be more diligent in making sure order is complete before shipping out.

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8:35 am EDT
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Chowking Poor service

I ordered yesterday at chowking fishermall malabon, im so disapointed sa service nila sobrang tagal almost 20 mins na akong naghintay, then tinawag ako. Grabe wrong product pa ang sinerve sakin. After 10 mins tinawag ulit ako at iseserve sakin ulit yung wrong product twice?

Paki ayos naman po ang service almost 40 mins bago ko nakain ang order ko. : (

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Chowking In-depth Review

Overall Rating: I would give Chowking a solid 4 out of 5 stars.

Menu Variety and Quality: Chowking offers a wide variety of dishes, ranging from traditional Chinese favorites to Filipino-inspired meals. The quality of the food is generally good, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Chowking are reasonable and offer good value for money. The portion sizes are generous, ensuring that you get your money's worth.

Customer Service: The customer service at Chowking is generally satisfactory. The staff is friendly and attentive, although there may be occasional delays during peak hours.

Ambiance and Cleanliness: The ambiance at Chowking is casual and inviting. The restaurant is usually clean and well-maintained, creating a pleasant dining experience.

Online Ordering and Delivery: Chowking has a user-friendly online ordering system, making it convenient to place your order from the comfort of your own home. The delivery service is reliable and efficient, ensuring that your food arrives hot and fresh.

Accessibility and Location: Chowking has multiple locations, making it easily accessible for most customers. The restaurants are strategically located in busy areas, making it convenient for both dine-in and take-out options.

Special Offers and Promotions: Chowking frequently offers special promotions and discounts, allowing customers to enjoy their favorite meals at a lower price. These offers are often advertised on their website and social media platforms.

Dietary Options and Allergen Information: Chowking provides a variety of dietary options, including vegetarian and gluten-free choices. However, it would be helpful if they provided more detailed allergen information for customers with specific dietary restrictions.

Social Responsibility and Sustainability Efforts: Chowking has shown a commitment to social responsibility and sustainability efforts. They have implemented eco-friendly practices, such as using biodegradable packaging and reducing food waste.

Loyalty Program and Rewards: Chowking offers a loyalty program where customers can earn points for every purchase. These points can be redeemed for discounts or free items, providing added incentives for frequent diners.

Overall Experience and Recommendation: My overall experience at Chowking has been positive. The food is tasty, the prices are reasonable, and the service is satisfactory. I would recommend Chowking to anyone looking for a satisfying Chinese-Filipino dining experience.

How to file a complaint about Chowking?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

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Contact Chowking customer service

Phone numbers

+63 28 987 777 +63 917 800 7000 More phone numbers

Website

chowking.com

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