GrubHub
reviews and complaints

I order via GrubHub 2-3 times a week and been a customer at least 2 years. Customer service is at best, exasperating, and at worst, physically & emotionally draining because if an order or partial order is wrong or poor quality, I have to jump through hoops & repeat myself a dozen times, (no kidding!) before they grasp the problem and as most always happens, they want to issue a credit for order or item but they fail to credit the service fees and tip to driver. Although they do credit the one item, they don't refund their service fees, tax and driver's tip at the proportionate % rate. In other words, I still have to pay their service fees, while also paying full tip and taxes. All I expected was to be made whole across the board while they expect their customer to bear the burden of their charges, tax and drivers tip. Tonight the customer service rep DID NOT answer questions I posed via their chat 7 different times! Who needs that upsetting experience? I went from mildly annoyed to wanting to cry and scream simultaneously, as I felt my heart rate shoot up. To add insult to injury GH ditched the $10mo GH money for members making their service cost rise $120 annually. Funny, the company didn't inform their customers! That's just bad business and how to anger your client base and lose long term accounts like mine. So, I can't continue on a dysfunctional business relationship any longer.

Syanara GrubHub,

Ann C.

Houston, Tx.

I placed an order through Grub Hub on October 6 from a local bakery. When the order arrived, the coffee had spilled - the cup was empty - the muffin and bread were soggy with coffee. The delivery person just left at the door with no apology for the condition of the order.

I called Grub Hub the same day and complained. I had to repeat several times what the complaint was as the person to whom I was speaking seemed to have a minimal understanding of English. Finally, she informed me that the amount of $23.00 would be credit back to my card.

When I realize that the cost had not be refunded, I called again on November 11. The person with whom I spoke with kept asking me to repeat the complaint. Out of frustration I finally spoke with a supervisor who informed me that the 48-hr window for complaint had expired. I remined her I had called on October 6 and was told there was "no record" of the call, thus no refund would be issued.

This is unacceptable customer service, particularly for one who uses Grub Hub regularly, but will not do so in the future.

First order on gift certificate my food was out of container and in bottom of bag..,, they refunded my cost, second day I ordered dinner, delivered to wrong house, utensils requested not given, meal cold. My daughter in law had to find my meal at neighbors house because I can’t, am handicapped. They wanted to give me 7 dollars. It doesn’t cut it. Don’t buy Grub Hub gift cards. Rip off.

I won't be ordering from GrubHub again!

I have had some pretty bad experiences with GrubHub. I've ordered from them three times over the last couple of years, but I usually use other delivery services. The biggest problem I've had with GrubHub is that they always seem to forget something from my order. It's so frustrating! And the charges on my orders are always so high, it's like they're trying to rip me off.

One time, I ordered from a new restaurant that didn't have any vegetarian options for their nachos. My husband and I are mostly vegetarian, so I thought I'd just call the restaurant and ask them to leave the meat off. But when I called, they told me I had to call GrubHub. So I did, but they said it was too late to make any changes to my order. That couldn't be true, because I had only placed the order three minutes before! I ended up having to cancel the order, and my husband and I had to throw away the food we had already received. It was such a waste of money.

Another time, I ordered from a restaurant I had ordered from before, but the menu on GrubHub was different from the restaurant's actual menu. I thought it would be okay, but the food I got was not what I was expecting. And to make matters worse, they forgot two sides of rice from my order! I left a review on Yelp, and the restaurant owner replied and told me that GrubHub had charged me $10 more than what their menu items were priced at. My bill was actually $58, not $68 like GrubHub had charged me. And on top of that, GrubHub had charged me $20 in service fees, tips, and delivery fees! That's just ridiculous. The restaurant owner also said that GrubHub charges restaurants fees to use their service, so they're basically scamming everyone.

Overall, I would not recommend using GrubHub. They're too expensive, and they don't seem to care about their customers or the restaurants they work with. Save your money and use a different delivery service instead.

I placed an order on Grubhub.com at 3PM for a 5PM delivery. However, my order had not arrived by 5:45PM, which was quite frustrating. I decided to call the restaurant to inquire about the delay, and to my surprise, the order was ready and had been sitting there. I then called Grubhub to get an update on my order, and I was able to speak to someone at around 6PM. The representative told me that no driver had been assigned yet, but they would assign one within 5 minutes. I asked about compensation, and the representative told me that they would discuss it after my food arrived.

I decided to call back at 6:30PM to get an update on my order, but I was told that there were not enough drivers available, and the estimated delivery time was 8:10PM. I was quite disappointed, so I decided to cancel my order and get a refund. However, I was not offered any compensation, which was quite frustrating. I believe that Grubhub could have offered me a big discount or a hefty gift certificate, at least the size of my order, to make up for the inconvenience. Instead, they seemed content to write me off as a repeat customer.

I noticed several problems with Grubhub's logistics. Firstly, I wondered why a driver was not assigned, or at least the order put into the queue, at 4:45PM. I thought that the system was automated, so this should not have been an issue. Secondly, I wondered why Grubhub did not reflect the difficult overload period at 5PM on their website's estimated delivery time. They should have been aware of this and made the necessary adjustments. Lastly, I wondered why Grubhub's automated system did not tell the restaurant to delay food prep when it was clear that there were not enough drivers available.

I also noticed several issues with Grubhub's customer service. Firstly, I wondered why Grubhub did not make a delivery estimate when the restaurant signaled "food ready for pickup" and then send that information to the user at that moment. This would have been helpful in managing my expectations. Secondly, I wondered why compensation was not offered immediately once it was clear that my order had gone off the rails. Lastly, I wondered why it took two calls totaling 20-25 minutes to get a driver assigned and then get an update on the order and cancel it.

The impact of this experience was quite significant for me. I had planned a long-distance date where we each ordered each other's dinner. Unfortunately, my order was delayed, which interrupted the flow of our evening. My partner had to wait a while to eat, and then had to make calls, which took her out of the conversation. When it was resolved, I had to take time to cook my own meal. Thankfully, we are in a well-established relationship, so it did not ruin our evening. However, I am still quite upset with Grubhub. I wonder if their software system is that broken that basic things do not happen. I also wonder if their customer reps have a script that at least attempts to make the customer feel like they will give Grubhub another try.

I've been using Grubhub for almost a year now, and I have to say, I'm pretty disappointed with the service. There are a few issues that I keep running into that just don't seem to get resolved.

First of all, the feature to contact the driver through the app has never worked for me. Every time I try to call, it just says "sorry, try again later." I've told Grubhub about this problem, but nothing ever changes. So, I end up watching the driver on the tracking map, driving in circles with my food, and I can't even reach out to them to help them find me. It's frustrating, especially when I'm really hungry and just want my food.

Another problem I have is that I never get plasticware, even though I request it every time. Grubhub says they can't compensate me for this because it didn't cost anything, but it's still annoying. Now, I have to bring my own plasticware with me wherever I go, just in case. It doesn't make any sense.

Drivers also don't seem to follow instructions very well. I try to make it easy for them to find me, but they always seem to get lost or ignore my notes. I've had drivers leave my food on the floor of a hospital without even calling me first. It's just not a good experience.

It also seems like no one is checking the restaurants for the quality of the food they're sending out, or the drivers to make sure they're safe on the road. It feels like a fly-by-night operation, and I'm not sure how they're making any money. Grubhub Plus does save me some money, but the headaches are still there.

One thing that would help is if Grubhub created quality control supervisors who could physically check the food before it goes out to the driver. They could also check to make sure the driver has everything they need, like plasticware and the whole order in bags. It would also be helpful if they did ride-alongs with drivers to make sure they're following the rules of the road.

Overall, I'm just not impressed with Grubhub. There are too many issues that keep coming up, and it doesn't seem like they're doing anything to fix them. I hate that I have to pay a tip before the service is even completed, too. It's just not how it's supposed to work.

I just had the most ridiculous experience with Grubhub, and I can't believe it actually happened. I placed my order at 7pm and was charged $57.16, which included a delivery fee, service fee, and driver's tip. However, my food delivery time was delayed twice, and my driver never showed up to pick up my food. The restaurant had to call me to inform me that my food had been sitting there for a while, and they were trying to close because it was almost 9pm. I called the driver, who told me he was 50 minutes away from the restaurant. So, I had to drop everything and drive to pick up my food myself.

When I called Grubhub customer service to ask for a refund, they told me there was nothing they could do. They put me on hold for 20 minutes to speak to their manager, who told me that I had to pay for my order again when I got to the restaurant. I was so confused and hungry at this point that I was on the verge of tears. The owner of the restaurant was waiting for me when I arrived, and I had to pay for my order again.

To make matters worse, Grubhub sent me a $10 promo code for my trouble, which was insulting considering I had already paid $57.16 twice. I contacted their "chat" customer service, but all I got was a cold response saying they would cancel my order.

I am so upset with Grubhub's customer service and the way they handled this situation. I hope they listen to my call with their customer service and realize how ridiculous this whole experience was. I have deleted the app and will never use them again. Stuff happens, but the way they went about "fixing" it was uncalled for. Grubhub, please fix your stuff!

This website is so confusing, it's like trying to understand the meaning of life. I never used it before, but I had to for a special occasion and I had no idea where to start. Finding restaurants is like trying to find a needle in a haystack, the organization is a mess. It's like a child designed it.

My experience with Grubhub was a complete disaster. They partnered with FFXIV for a special emote giveaway, so I decided to finally make my first order. I ordered from a restaurant I usually order from through their own site, which works great. They have great deals and the delivery charge is usually reasonable. They are always early too, which is fantastic, and I've given them lots of tips for this reason.

Now to Grubhub's site: I got my order set up and went to put in the code ENDWALKER after checking that there were no codes entered already. It wouldn't let me enter it despite it being the promo. So, I used the link that Grubhub had set up to automatically enter the code for me. But it took off a different amount than the code was supposed to take off. So, I took the code it entered off again. Double-checked once more that nothing was on my order, and once again used the link to get the code applied. It still took off the same amount. I thought it was strange but figured the site "knew what it was doing". After all this, I was paying $10 more than I normally would for my order, just so you know why this makes me madder than can be.

The time came for me to get the emote, but it never arrived. I contacted FFXIV, and they said to contact Grubhub. I contacted Grubhub, and they said, "It says you used a DIFFERENT code." I told them that I used their link, that there was no other code, and that there was NO WAY TO CHECK WHAT CODE WAS ENTERED. After a little more talking, they sent me to another person. That person did not address the underlying issue whatsoever. They then told me: "Your order was placed on the 15th, we're running behind, so expect the code on the 25th." NO IT WAS NOT. I placed it on the 9th, the FIRST DAY OF THE EVENT. However, I could understand them having issues because of how many players there were, so I just waited. It never arrived.

I wanted to be able to eat pizza in FFXIV, and I was willing to accept the extra I put into my food so I could do it because I thought it would be hilarious. But still no code. What was the point? I am never ordering from them again. Don't promise something to a huge community of people and have a screwed-up system for it. I did MULTIPLE other events like this for special mounts and such, and they are THE ONLY ONES TO SCREW IT UP. Which makes it very plain that FFXIV is not to blame.

Fix your system, Grubhub, it SUCKS.

So, last year I ordered some food from Grubhub and I got a notification that my food had been delivered. But guess what? It wasn't delivered to me! I was so disappointed and frustrated. I contacted Grubhub and they refunded me. But the next day, I found out that my neighbor had thrown out my dinner from the previous night. Apparently, the delivery driver went to the wrong apartment. It happens, right? But what really got me was that my neighbor opened their door and told the driver that he was at the wrong apartment. And the driver's response was, "you should just eat the food then." Can you believe that? I mean, seriously? That's just not right.

Fast forward to last week. I placed another order with Grubhub. I got a notification that my food was running late. Then, the driver arrived and called me saying he was here. I asked him where he was because my complex confuses people. Despite signage all over the complex with directions, people still get lost. So, I kept asking him where he was while explaining that my complex is #14 but my apartment is #46. I needed to know where he was so I could direct him and meet him. But he just kept telling me he was here. I finally understood that he was inside one of the many doorways. I asked him to go outside and read what was above the doorway. And guess what? He was at the doorway with apartments 1-4, not near #46. I told him to start walking towards my apartment and I would meet him. But he told me his car was parked illegally and that he didn't want to meet me. Twice during our call, he told me he should just leave with my food. Can you believe that? I mean, seriously? I had to walk out and meet him, which sort of defies the purpose of delivery.

I tried to contact Grubhub that evening, but every time my phone went to sleep, the chat ended before I could get someone. I tried again the next day and was offered a $5 gift card. I said no thank you and asked to speak with a supervisor. I was told I would get a call, but no one called me by Saturday. So, I reached out again. This time, I received an email offering a $25 gift card. I replied stating that I didn't want a gift card. I wanted to speak with a supervisor to discuss ongoing issues with delivery. But over a week later, I still haven't spoken to a supervisor. Someone left me a message saying they were a supervisor, but they obviously didn't bother to review the chats/emails.

This morning, I replied saying I was available for the next 3 hours and that someone should reach out. The next email I received was offering a $50 gift card. I said no thank you and that I would no longer be a customer if I didn't hear from a supervisor. But time came and went, and I still didn't hear from anyone. So, I just submitted a request on both Grubhub and Seamless to delete my accounts.

Honestly, I'm so disappointed with Grubhub. I mean, I understand that mistakes happen, but the way they handled these situations was just not right. I'm going to try Doordash instead. They can have my hard-earned money since Grubhub and Seamless (since Seamless is run by Grubhub) don't want to fix an egregious issue with their drivers.

I used to give Grubhub a 1-star rating, but now I'm bumping it up to a 3-star (almost 4-star) rating. At first, I thought it was just another one of those automated delivery services that intrude and leech off of small businesses, causing them lots of grief. But since then, Grubhub has improved significantly.

One of the things that sets Grubhub apart from other third-party delivery services is that they have live tech support, live operators, and live drivers. This is a big plus in my book. Most other delivery services rely on automated operators and don't want to pay the businesses they're trying to leech off of upfront. Grubhub, on the other hand, works directly with businesses and drivers to make sure everyone is making money.

Another thing that I appreciate about Grubhub is that they've improved their marketing pitches and don't constantly call businesses with annoying automated calls. Other delivery services just hire more staff to distance themselves from the small businesses they're intruding upon, which only creates more problems. Grubhub, on the other hand, works directly with the businesses they want to cooperate with in a non-intrusive way.

I know that some people oppose small businesses that oppose the 2020 (and present-day) small business takeover, but they have no clue what it's like to run a small business. If you're someone who desires delivery options from businesses that don't have their own independent delivery system, choose wisely. There are options out there, but make sure you do your research thoroughly first. Just because something has been around longer or is the most popular doesn't mean it's better.

Every time I order from GrubHub, there's always an issue. It's like they don't care about their customers at all. Their customer service is terrible and they never actually solve any problems. All they do is give you a $5 credit for your next order, no matter what the issue is. I had missing food and uncooked food that was late, but I could only report one issue on the app. When I tried to report the other issues, the option was gone. So I had to just accept that my order was also late and undercooked. It's ridiculous!

And the food is never as expected. There are always missing items, wrong items, or the food is just sloppy. Even when I give delivery instructions, the delivery is never smooth or as instructed. I've messaged the drivers before they arrive with instructions, but they never reply back and they never follow the instructions. I've even had food delivered to the wrong place a few times. One time, I messaged the driver saying that the food wasn't delivered to me and their photo showed the delivery at another house. The driver actually messaged back saying that my neighbors must have taken the food. What kind of service is that?

And don't even get me started on the tracking. Sometimes, the restaurant doesn't use a GrubHub driver and you don't find out until after you've placed your order. Then you're left wondering where the food is and when it will arrive. And you can't use the $5 credit with any restaurant promo or discount. It's like they don't want you to save any money.

It's obvious that GrubHub only cares about money and not about their customers or providing good service. Their customer support and drivers don't care either. It's a top-down attitude of not giving a f***. Ordering food with them is more of a headache than a convenience. I would never recommend them to anyone. Choose another delivery service!

I recently had an experience with Grubhub that left me feeling frustrated and disappointed. I was excited to take advantage of their promotional offer with Final Fantasy, which promised a free emote when using the code ENDWALKER. However, despite following all of the terms and conditions, I did not receive the promotional item I was entitled to.

I contacted support multiple times, and received conflicting information each time. One agent told me my code was on my order and that I would receive the emote in my email on the 17th, but it never arrived. Another agent told me the code was not applied, which I know to be untrue. I was also told that the emote was "first come, first serve," but my roommate received theirs even though they ordered later in the day than I did.

It seems that Grubhub did not abide by their own terms and conditions, and instead handed out codes at random to emails. This turned the promotion into a sweepstakes, rather than a guaranteed offer. It's frustrating to spend money on an order with the sole intention of receiving a promotional item, only to be let down by the company.

I'm not the only one who had this experience - a quick search on Twitter or the FFXIV subreddit will show you many other users who had similar issues. It's clear that Grubhub was negligent in their handling of this promotion.

While I have used Grubhub for years, I will not be using them again if they run another promotion like this. I would advise others to avoid them or use at their own risk. If Grubhub wants to continue hosting promotions, they need to read their own terms and conditions and uphold their end of the bargain. They also need to train their support staff better, so that they can provide accurate information and assistance to customers.

Overall, my experience with Grubhub was disappointing and frustrating. I hope they take steps to improve their promotions and customer support in the future.

My experience with GrubHub was absolutely terrible! It was my first time using the platform and I was excited to use my gift cards that were already loaded onto my account. However, when I tried to place my order, the website kept refreshing and wouldn't let me complete the transaction. I tried several times, but to no avail. I even tried switching between pickup and delivery, but that didn't work either. Frustrated, I called customer service and was met with a series of unhelpful agents and a rude supervisor who told me that my account had been suspended for violating the terms of use agreement. I had no idea what I had done wrong, as there were no error messages or notices. I was told to wait 24-48 hours for a response, but even after 48 hours, I heard nothing. When I tried to call back, my phone number seemed to be banned from their system! I couldn't believe it. I eventually spoke with another supervisor who was able to help me get new gift cards, but the whole experience was a nightmare.

It's really disappointing that GrubHub treated me this way, especially as a new customer. I had $150 worth of gift cards in my account and I didn't want to lose them. It's frustrating that they didn't want to work with me to resolve the issue and instead just blamed me and blocked me from ordering. It's also concerning that there were no notices on the website requiring a debit or credit card to be on file, as that may have been the issue. If that was the case, they should have alerted me instead of just banning me.

Overall, I'm very disappointed with GrubHub and their customer service. It's sad that they would treat a customer this way, especially on their very first order. I hope they can improve their system and their customer service in the future.

Delivery from lobster on Sunday, September 3, 2023. Check order number was 716934 and the order number was [protected].

The delivery driver came to the door with a bottle of mouthwash in his hand. Curious as to why I checked the driveway after he left, and he had spit a whole mouth full of mouthwash in our driveway. Was he doing this to cover up alcohol on his breath? I can’t say for sure, but I assume that was what was going on.

My food order was late and missing two items and some of the food was tossed around from rough handling. I called Red Lobster and spoke to the manager directly and she said I would need to contact you. She was shocked when I told her about the mouthwash ordeal and believes I should’ve been refunded for the entire order.

Today 7/25/2023, a delivery man name carlos brought me my order, and as he handled me my order he took a picture of me without my consent, when I asked him to delete it he pretended he doesn’t understand English and he refused to delete it until I showed him that if he didn’t delete it I will call the police.

Then I complained to grubhub customer care, but the customer service agent called juan didn’t reply to my complaint and he just closed the chat. Which shows they are the ones asking the delivery to take pictures of me which is illegal.

Hello,

I would like to file a formal complaint with requested termination of employment of the driver named JJ with associated phone number within GrubHub +[protected].

My order #[protected]-1023078 had to be canceled and refunded leaving me hungry because the driver did not follow instructions left in the notes and made the status in the order as “Delivered” incorrectly as the food was in fact not delivered anywhere near or around the apartment unit or complex. After searching for nearly 30 minutes and being unable to contact driver as he did not pick up by call or messaging, I believe he should no longer be an employee with GrubHub. He is giving GrubHub a bad name and I will continue to complain within GrubHub until he and drivers like him are appropriately dealt with.

Please notify me with conclusion of this complaint. I look forward to hearing from you.

Ever since April of 2023, half of my orders on Grubhub have been delivered to the wrong address. When I use the "Track my Order" feature and I noticed they are going the opposite way, I immediately send a text to the drivers they are going to the wrong direction. I even give them my GPS location on my phone and yes, sometimes they listen to me and go to the correct location but there are others who blindly follow the directions given on their Grubhub app. I don't understand why this is such a problem with Grubhub, I do not get this kind if issues with their competitors or fellow associates. I've been ordering from Grubhub for years, and this year is the only time its happened on a consistent basis. Sure I can take one mishap of a delivery but when you order food 2-3 times during the week and half the times they are delivered to some random apartment complex or home instead of the work address you provided is upsetting. My scheduled lunch break goes out the window as I didn't eat anything and I have to get my to work. That really upsets me and I pay for being a Grubhub member and this is awful way to treat a paying customer.

Grubhub is a great idea, but it needs some work. In the past three months, I've had trouble with nine out of maybe 20 or 30 orders. Seven of those orders were missing an item, usually a drink. This seems to happen a lot with fast-food places like Taco Bell, Wendy's, Burger King, or McDonald's. But if you contact them through the app, they always give you a refund. They've never charged me for something they didn't deliver, unlike UberEats, which I won't use anymore. But missing items still happen too often.

They always say the delivery will be faster than it actually is. Usually, it takes about an hour. But twice, Varino's Pasta cancelled my order right away, once in January and once in March. If they're not taking orders through GrubHub, they shouldn't be on there.

Tonight, I ordered from O'Shaughnessy's. The muffin was $2.25, the fried mushrooms with marinara were $6.80, the sales tax was $1.00, the delivery fee was $4.99, the service fee was $4.01, and the tip for the driver was $6.48 (total $25.53). All of the fees more than doubled the cost of the meal. This is typical for GrubHub orders. I've noticed this with other restaurants too. I don't mind paying sales tax or a tip for the driver, but I shouldn't have to pay delivery or service fees. And on top of that, GrubHub charges the restaurant 30%. The driver pays for the delivery, not the restaurant or GrubHub. These fees are too high and are hurting restaurants during this economic crisis.

I've also noticed that many restaurants don't offer drinks anymore. I guess they got tired of giving refunds for missing drinks. It shouldn't be so hard to remember to include a drink that someone ordered, but apparently it is.

Grubhub is not a company that I would recommend to anyone. My experience with them was not a pleasant one. I was given a Grubhub e-gift card worth $55 at an event, but when I tried to use it for an $11 pickup order, I was told that I needed to provide a debit card to use the electronic gift card. This was very frustrating, and I was not the only one who had this problem. Many other participants at the event were also unable to use their gift cards. This is not how a gift card should work. In the past, I have used gift cards from other retailers and e-retailers without any issues. A gift card should be a pleasant experience that converts gift card guests into future customers. Unfortunately, this was not the case with Grubhub.

To make matters worse, Grubhub had no acceptable way for me to gift the unused Grubhub e-gift card to someone else. They wanted me to provide them with unnecessary information like my address associated with my GH account, the last 4 digits of my credit card used in a previous transaction, and the gift card number. This was ridiculous, and I did not want to provide them with this information. I sent them an email telling them that their procedure to gift an unused gift card was unacceptable and that I did not want to deal with them anymore.

Overall, my experience with Grubhub was terrible, and I would not recommend them to anyone. They are a scam, and their customer service is terrible. If you are looking for a food delivery service, I would suggest looking elsewhere.

I just had another experience with GrubHub and it was not a good one. The driver was nice and delivered my food to the right place, but there was a problem with my order. The restaurant didn't have the items I ordered, but instead of calling me to ask what I wanted to do, they just gave me different items without my permission. The driver didn't tell me until she arrived, which was frustrating. I asked if I could get a refund for the items I didn't receive, but the driver didn't know and told me to call GrubHub.

When I called GrubHub, they looked at my previous orders and said they couldn't help me because I had already been refunded too many times. I was upset because this was only my third order with them. I asked what their process was when items weren't available and they said the driver should either contact them or contact me directly to ask if I wanted a substitution or to cancel the items. Neither of those things happened in my case.

They did refund me for two of the items I didn't receive, but my boyfriend's order was also wrong and he didn't want to bother calling back. I decided to cancel my free 60-day membership that they gave me to make up for the previous bad experiences and I won't be using GrubHub again. Fool me once, shame on you. Fool me twice, shame on me. Goodbye GrubHub, you won't be missed. Maybe other people have better experiences with them, but I'm done. They deserve zero stars.

Grubhub has been a disappointment lately. It's hard to believe that it could get any worse, but it has. The fees are sky-high, and the drivers are always late. We've had to switch to other delivery services like Caviar, Postmates, UberEats, Door Dash, and others in Los Angeles for our food deliveries. We've had two nights in a row where our food arrived cold. The expected delivery times were extended by more than 30 minutes to an hour after the order was placed. When we called the restaurants, they said they weren't told to adjust the food prep time to make sure that the food is hot when it arrives. They get the order, they make the food. But then Grubhub adjusts the delivery time because the assigned driver can't pick it up on time, and now the food just sits and gets cold. Who wants to eat cold burritos or burgers?

When we contacted Grubhub chat, we had to wait for more than 10 minutes to get a response. The chat employees don't have the authority to issue refunds, so we had to wait even longer to speak with a supervisor. When we called, the hold times were more than 25 minutes to get to a rep. When we finally got through, the rep offered a 20% discount coupon, just like the chat rep. We told her that we couldn't eat a coupon and that the coupon wouldn't warm up our cold burger. We asked for a refund, but she said she only had a coupon to offer. We refused the coupon and asked to speak with a supervisor. Finally, she refunded the entire purchase of $55 for two burgers!

The cost of delivery is expensive, and you would think that a delivery company charging so much (10% or more as an admin fee of each order) would do a better job of managing logistics. They should make sure that drivers stay on time or that the order is postponed BEFORE being prepared! Unfortunately, this is the new normal at Grubhub. If you like 30-60 minute unexpected delays on top of the already scheduled delivery time, and you really appreciate cold food, then Grubhub is the delivery service for you! But for us, it's no longer an option.

I recently placed an order with Grubhub for delivery from Subway at 6:49pm. The guaranteed delivery time was supposed to be by 7:40pm at the latest. However, I was disappointed when a few minutes after 8pm, my food still hadn't arrived. I decided to message customer service to inquire about the delay. They responded by giving me an updated delivery time of 9:39-9:49pm.

I messaged them again to address the issue, as Subway closes at 8pm and my food had already been picked up. They assured me several times that if I didn't cancel my order, it would be delivered within 40 minutes. Keep in mind, it's only an 18 minute drive from the restaurant to my house.

The driver eventually showed as "in route" on the tracking option, but after roughly 40 minutes, I checked again and saw that the driver was still several miles away. I contacted customer support again and was told that the driver was not responding, but still in route. Another 10 minutes passed and I checked again, only to find that the driver had not moved at all.

At this point, I decided to call the customer support number. Within 2 minutes of the call, the order showed as delivered on the tracking option. However, I looked everywhere and there was no sign of my food. In fact, the driver had never gotten within 5 miles of my house, despite the tracking showing that it had been delivered.

I was extremely disappointed with Grubhub's service. They had assured me three times about the delivery time, but failed to come through. As someone who relies on their medication, I was left without dinner and without my medication. This is a serious liability for a service that handles people's meals and could potentially affect their health.

When I contacted customer service, they offered no solution other than a delayed refund. They also offered me 20% off my next order, but that doesn't make up for the inconvenience and disappointment I experienced. I made it clear that their solution was not sufficient and that I would never recommend their service to anyone.

To make matters worse, customer service then deleted all messages from our conversation. This only adds to my frustration and disappointment with Grubhub's service. I hope they take responsibility for their failures and work to improve their service in the future.

I had a really bad experience with Grubhub. I asked them to come to my 3-family house by the side door and bring my food up to me on the 2nd floor. However, I received no call or text saying that my request could not be met. I assumed it wasn't a problem until my food was 30 minutes late. I checked the status of my order and it said it was delivered almost 30 minutes earlier. I clicked on "Help" and asked where my food was. The person asked if I happened to check the front porch. I said no because I'm physically handicapped and wouldn't be able to carry it up since I only have the use of one side of my body. That's why I requested them to bring it up to me. Someone should have called me to tell me they wouldn't bring it up, and I would have canceled the order. DoorDash doesn't have an issue bringing it up.

He offered me a $15 refund, but I declined. Then he offered me a $20 refund, but I still declined. They charged me $43, and I want every penny refunded to me immediately. He assured me that this wouldn't happen again, but I said no because that's what he said last time it happened. I will not use GrubHub again. I only gave them a second chance because my bank gave me a free membership for a year, but I'd rather pay for DoorDash than go through this again. I told him to cancel my free membership. I didn't want it.

He said my refund would be in the form of a coupon off my next order, but I declined. I don't want a coupon. This money was taken from my checking account, and I want it returned to my checking immediately so I can get myself dinner. By this time, it's 9:30 pm, and I'm beyond furious and starving. He did credit my checking account the $43 because I wouldn't accept anything else.

I printed out my receipt, which is also wrong because it says I was charged the "delivery fee," which is the fee you don't pay for with a membership. The total on this receipt is $46.49, but when I checked my bank, they had actually charged me $43. How many mistakes can you make on one order? I'm done with them. I will never use them again. It would have been less of a hassle to have GoGoGrandparent bring me through the Taco Bell DriveThru. I give them one star, and that's only because they didn't have a zero-star option. Never again!

I've used Grubhub a few times and it's been pretty good, but tonight was a different story. I feel really unsafe and harassed by the driver who delivered my food. I chose the door drop off option, which I've used before with no problems. But tonight, the driver called me and asked me to wait outside for him, even though he wasn't even on my street yet. I have a disability that makes it hard for me to stand or walk for long periods of time, so I told him I couldn't wait outside for 10 minutes. But he started yelling at me and telling me to get outside anyway. It was really scary and I didn't know what to do.

After more than 5 minutes on the phone with him, he finally arrived and threw my food on the ground without saying anything. I was really upset and started crying. It's hard enough dealing with my disability and chronic pain, but to be yelled at by a delivery driver for something I can't control is really humiliating. I contacted customer service and cancelled my membership. I don't feel safe using Grubhub anymore, especially since this driver knows where I live.

I know everyone has bad days, but there's no excuse for treating customers like this. I hope Grubhub takes this seriously and makes sure it doesn't happen to anyone else. Be safe out there.

I'm currently on crutches and I was in need of some food. I didn't want to hobble out of my house to find something to eat, so I decided to give GrubHub a try. I placed my order at around 5:15 and the website informed me that my food wouldn't be delivered until 6-6:10. I thought that was a bit of a long wait, but I was willing to wait an hour. However, as the scheduled delivery time approached, I was getting very hungry and the clock kept ticking away until it was past 6:30.

I decided to chat with a GrubHub representative to see what was going on. The representative apologized and said that they had secured a driver for my food. They even gave me $10 off my next delivery and told me that my food was on its way. I was relieved and excited to finally eat. However, a minute later, I received a text and email saying that GrubHub had cancelled my order and "already refunded" me. I was extremely frustrated and disappointed. I had been waiting for my food for over an hour when I could have easily gone to pick it up myself in a matter of minutes!

I decided to call a GrubHub representative this time and she told me that there was nothing they could do because no driver was available. This was confusing because the other representative had told me that a driver was coming. I asked her, "What you're telling me is, whenever I place an order through you, there's no guarantee I will get my food at all?" She apologized and said that it wouldn't happen again, but I was still upset. I told her that this experience made me very unlikely to order from them again, unless maybe they could offer free delivery on the next one or something. She said that wasn't an option and suggested that I reorder and maybe another driver would be available. However, I didn't want to wait for another two hours to go through the same thing again.

I decided to call the pizza place I had ordered from directly to see if they had made my pizza and if it was waiting for me. To my relief, it was. That means GrubHub would have just wasted that pizza! I hobbled on my crutches into my car and drove to go get it, an hour and a half after initially placing the order and waiting around for it. This was way too much hassle than it was worth.

If GrubHub can't even guarantee delivery, what's the point? Even on crutches, I'm not about to sit around for hours on end waiting for food that might not show up. Do yourself a favor and save yourself the headache and hunger pains: take your business elsewhere.

Grubhub is a food delivery service that has been causing a lot of trouble lately. It's not uncommon to receive a meal that's cold or late, and the fees have skyrocketed. When something goes wrong, Grubhub just tells you to call the restaurant. Even when there's a big mistake, the only "customer service" answer is to offer a discount on a subscription to the service that isn't working for you.

I recently ordered an important business lunch from a restaurant to my office directly across the street. I ordered and paid 24 hours in advance and received a confirmation that I'd have lunch delivered the next day at 12pm. 30 minutes before 12, I got a text saying lunch would be delivered between 12 and 12:10pm. And at 12:10pm with an office full of hungry clients, I got a text saying my order was canceled and I had been refunded. I had no choice but to leave the meetings, and walk across the street to the restaurant to find out what had happened, and candidly, beg for the food.

When I got there the restaurant was slow and the manager said he had not received any order but he would be happy to make the lunches. While I waited for the restaurant to prepare the food, my phone rang. It was an employee of Grubhub saying that the restaurant wasn't taking orders, that's why my order was canceled. I told the gentleman that I was in the restaurant and that they were indeed taking orders and currently making my food, and that I was very upset. He hung up on me (in fairness to him, I may have said... after being lied to..."this is bullsh#!").

This is not the first time I've had a bad experience with Grubhub. I've complained to a "customer service" rep, but all they offered me was a discount on a subscription to the service that isn't working for me. I've finally deleted the Grubhub app and will never go back to them again. The complete lack of commitment, loyalty, or honesty is something that I and hundreds of thousands of others experience daily with this terrible company.

So, I had an experience with Grubhub and let me tell you, it was not a good one. I placed an order and the driver did not follow any of my instructions on where to meet me for delivery. Instead, he left the food on the front porch of my apartment building where anyone could have taken it. To make matters worse, one of the items I ordered was missing. I immediately called Grubhub Customer Service and they refunded me for the missing item and had me place a second order, which I had to wait another hour for. They did remove the fees for the second order, but that was it. No compensation for the inconvenience or anything.

I decided to contact the restaurant to see if maybe the driver had left my item on a delivery counter. Turns out, the item was out of stock and the restaurant had even told the driver that and wrote it on his receipt so he wouldn't forget to tell me. But, since he left the food on the porch and drove off, I never got a chance to speak with him in person to find this out.

I called Grubhub Customer Service again and they apologized and refunded me for the second order for the missing item. They also noted the driver's behavior in their system and apologized for the inconvenience. But, when I asked if there was anything they could do to compensate for the extreme inconvenience and horrendous experience, they said there was nothing further they could do.

It's a shame that Grubhub doesn't seem to value customer service. They outsource it to a foreign country and don't give their agents the tools they need to not only resolve issues but also turn them around to create satisfied customers who will continue to do business with them. News flash - when you treat your customers poorly, you lose them and your business. I do not recommend Grubhub at all.

Update: Grubhub did try to make amends by offering me 60 days of free Grubhub and $10 off my next order. I appreciate the effort, but I'm still hesitant to use them again. We'll see what happens from here.

Driver never asked what room I was in and just left it at a front desk somewhere I spent 61.00 and got nothing tried to report this last night but no response I asked to have it brought to my room if they're just asked the front desk for my room number I would have found out that I do not have a room in the hotel they could have called me text me but nothing just texting saying over here and when I text back I got no response.

Mr. Johnson driving vehicle license plate 5CUD284, made a tire delivery to our establishment and caused a scene at the customer waiting lounge. He came in my office to sign for the delivery and I simply gestured towards the responsible party who placed the order, he was standing at the adjacent counter 20 feet away from me, before I could finish my sentence he started yelling and screaming profanity at me. Poor customer service and embarrassing for my clients to have witnessed this.

I do not have the order number as I had nothing to do with this order, yet Mr. Johnson felt the need to get vocal & nasty with me.

I think that this convenience thing has become more of a problem than a solution or alternative. Grubhub, delivered my food cold and the driver dropped by Vanilla Shake in my driveway and didn't clean it up.

I contacted customer service and on a $34 order was offered $5 to spend with them next time. I am still out of the $34 I spent, had to go get my own food, and for MY trouble I have the honor of $5 off my next order with them. I asked for a full refund as i didn't eat the food along with a 1-800 number. I spoke to 3 agents, the first was John and he was inconsiderate. I use to work in the service industry and I try to be kind when dealing with.

I think, I need to get off my butt, find an app, order my food, and go get it myself; maybe I should learn to cook.

order was placed 9:34 PM, June 16, 2023.

Unfortunately, I am mentioning this complaint as apparently GrubHub does not care... but perhaps you should. We had some big issues with our last GrubHub delivery. We have security cameras placed throughout our complex which captured the driver for our order stealing mail/packages from the mail area, not to mention sipping from the drink we ordered. We will be notifying the police as these are pretty serious charges. Not to mention the order was for my mother, who is overcoming a pretty serious illness and the drink this person sipped from was hers.

I'd recommend if using a food delivery app, pass on GrubHub.

Thank You!

Grub hub somehow had several accounts in my name, one with an email address I do not even own. When I found some charges from them approx a year and a half ago to a credit card I called and asked them to stop the withdrawals. They said at this time they would and I trusted they would do the right thing…

I recently have been budgeting and working on going through my finances with a fine tooth comb to review subscriptions and weigh if they are necessary. I found additional grub hub charges through my pay pal account that started in 2021. They will only refund for 1 month. I asked to speak to a supervisor who then offered a percentage off my next order and then when I told them I just want my money back for the unauthorized charges that all accounts should have been stopped at that time, they stated they could still only give me one month back. I told them I would be reporting to the cfpb and they stated that they would give me a $25 off one time coupon for my next order and would that be ok? I said, “No, absolutely not. I’m not asking for a discount or any coupon or favors, I’m asking for my hard earned money that was taken from me unauthorized back.” The “supervisor named Dre” then said, “This is the most recent contact we’ve had with you.”

?

I said, “Of course today is the most recent but I requested this over a year ago.”

They refuse to do anything further so I let them know I’d be reporting their illegal activities and fraud the the CFPB and anyone else who will listen. This company is corrupt and refuses to just make right by the people it claims to serve. Not to mention all the delivery fees that were charged on “no delivery fee” memberships sold. Disgusting.