Chipotle Mexican Grill reviews and complaints 1
View all 659 complaintsChipotle Mexican Grill - Manager is rude - not to go orders being processed.
Store - 6864 Johnson Dr., Mission, KS
Ordered online for an 11;30 Pickup - I arrived at 11:30 to find about 6-7 people waiting for to go orders. No other customers in the store, and the front counter employees were just standing there looking at each other. NO to go orders were brought out from the back until 11:55. I asked to speak to the Manager, she was extremely rude, and it was obvious that she didn't care about any of us waiting for to go orders. She refused to cancel my to go order, then turned her back and walked away. I left at 12, noon, without my order.
Chipolte has built their communication system so they don't have to respond in person to customer complaints. Everything is automated.
Claimed loss: 30 minutes of my life and no lunch
Desired outcome: Manager needs to be disciplined, or trained, or maybe should being doing something else.
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