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Chipotle Mexican Grill Customer Service Phone, Email, Contacts

Chipotle Mexican Grill
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1.1 646 Reviews

Chipotle Mexican Grill Complaints Summary

18 Resolved
628 Unresolved
Our verdict: If considering services from Chipotle Mexican Grill with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Chipotle Mexican Grill reviews & complaints 646

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L
12:26 pm EST

Chipotle Mexican Grill double paying

I ordered online and payed for my order online and went to go pick it up and they said they didn't get an order. So I went back to my house and tried to order again and called before I left this time to see if they even got the order but they did not again. I payed both times online so I got double charged and did not receive food, I need a refund.

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pobarjenkins
Minneapolis, US
Nov 16, 2017 4:45 pm EST
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It sounds like there was an issue with their website. Did you review the location on your order confirmation? When you went to pick it up, why did you leave to re-order online instead of just ordering it in person? Either way, you will need to contact Chipotle directly for assistance. If they cannot help you, you could always try to file a dispute with your bank, though that would be a last resort.

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10:16 am EST
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Chipotle Mexican Grill bowl

I went to Moreno Valley location on Frederick st. They were out of steak, chicken, carnitas. no sign was put up until you ordered. my kids didn't get to order anything because they were out of the meats they only eat. the employee explained that the grill wasn't working and that they only had barbacoa and soyrizo. so I asked then why do you guys have 8 employees on the floor ? there were maybe 3 costumers inside dinning in and I was the only one in line, the restaurant wasn't clean, the food bae should have been stocked and cleaned, there was too many employees for that restaurant not to be clean . I ordered a barbacoa bowl white rice ( which was hard) pinto beans, red hot sauce ( not spicy and very liquidy) sour cream, guac... extra cheese, first of all we all know that they are extra stingy with the meat, the only meat they were offering was cold! like why?. when I started to the bowl I was immediately disappointed. chipotle get your life together.

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8:48 pm EST

Chipotle Mexican Grill bad management and inappropriate relationships.

I am a former employee and I have been treated like crap there. The general manager lied to me about helping me become a manager, she never gave anyone proper training and would get mad when they didn't know what to do, she would blame it on the others crew members when her managers were the ones who had to train them. She has favorites her apprentice, kitchen manager and the apprentice's brother in law. Everyone who works there knows she is hooking up with the KM, they don't even care to hide it unless Steve or someone else goes to the store. She and the apprentice threatened the morning crew with firing if they didn't do everything perfectly which is crazy because they already do everything they need to do. They think that since they pay good and they've been there for a while that they can get away with being rude and saying want the people won't leave. Whenever someone is sick they don't care, they make them work anyways I know because when I was pregnant they made open tortilla even though they knew It was too hot for me and i would through up every time. Since it's such a busy store they don't care and they feel whoever is sick that they need to find someone to cover their shift when the managers are supposed to do that. Sexual harassment is also a huge problem there, as I mentioned the general manager is hooking up with the KM, the apprentice's brother in law who works in the back is always touching the girls and making sexual jokes. One of the girls who quit chipotle left because of him, because he would try to touch her and made her uncomfortable. I always new how he was but rearly worked with him so I didn't think much of it. The apprentice so disrespectful to some workers she also has her favorites and makes others do more so that her favorites don't have to do anything. I could go on and on about this store and their management. I honestly don't know why they rehired her she's not a good manager if somebody doesn't do something correctly she doesn't talk to them directly she goes to somebody else and tells them to tell the other person that what they did was wrong. She doesn't communicate with her workers. She's so bipolar and transmits it to the whole crew, if she's having a bad day she'll take it out on everyone. She always complains about being at work. On her social media she always says that she'd rather be anywhere but there. I could go on and on about this. I hope someone considers this and does something about it.

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6:02 pm EST

Chipotle Mexican Grill order in all

I went in to get dinner when it finally came to me the guy at the counter was joking around with the other employees the entire time. None of the employees were paying attention and almost gave my food to someone else. I will never go to this location again it was very unprofessional, and if I wasn't in a hurry I would of left. I've been going to chipotle for some time and never expirence such poor customer service.

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1:57 pm EST
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Chipotle Mexican Grill burrito bowls

I was at your ontarîo Ohio location on 11/12/17. We ordered 3 burrito bowls and all 3 were served ice cold. The rice was hard and clumped together and there was almost zero meat in any of them. I will never order online again as this is the second time this rediculous behavior has occurred. However, this has prompted my to try out another Mexican place which my family loves. Looks like greed has cost you a few more customers.

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3:39 pm EST

Chipotle Mexican Grill barbacoa bowl

Called the store where my order was received. First the employee who answered the phone told me that the manager was too busy to answer the phone. After holding for a few minutes the manager answered the phone, I advised him that employees with accurate customer service training should be aware you don't answer a phone in that matter. I briefly explained to the manager my meat was cold and rice was hard on my bowl. He quickly rebutted that the meat shouldn't have been cold and there's no way the rice could've been cold! I explained to him again that in fact my meat was cold and rice was hard, he advised that I come back to the store but I informed him that I was 20 minutes away from their location and that my lunch break was over. He explained that my only option was to come back immediately then hung up the call on me! Not only am I extremely pissed off about the situation I'm irritated that a place I really love has people in management who have no respect for others or business etiquette!

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2:34 pm EST

Chipotle Mexican Grill customer service

I just visited your Euclid Ohio location on Lakeshore blvd. I ordered online and when I went in they lost my order. I had to re order then they made me wait 30 min past the new time I was quoted. They totally screwed up my order, charged me on my credit card twice, and were extremely racist. Terrible management and rude service. Chipotle is the worst!

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11:58 am EST

Chipotle Mexican Grill chipotle

I ordered on chipotle.com and got a bowl with chicken, cheese, brown rice, soar cream, light hot sauce, and light lettuce. They did not put that much soar cream in my bowl and there were only a couple pieces of chicken. It all tasted good but I did not get enough chicken for what I paid for. And I did not order light soar cream and they gave me light soar cream.

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11:52 am EST

Chipotle Mexican Grill chicken bowl purchase

I ordered online and there was literally like five pieces of chicken in bowl under topping. This is ridiculous as much as you charge for these bowls and they nearly want to give you any meat. She said that how much you get unless you pay for extra. This want even a scoop and I visit numurous locations but this is a ongoing problem for this location. I understand they are a high volume location and I guess they are skimpy so they don't run out as fast I don't know but this it outrageous

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11:43 pm EST

Chipotle Mexican Grill customer service

On November 7, 2017 at around 9:45 p.m., I arrived at your store. I was greeted by a gentleman sweeping the floor. Upon ordering a female employee by the name Mya took my order. From the start it seemed uncomfortable as if I was an inconvenience that I was there. I brushed it off and let her know my order. There was no greeting from Mya, as if she was in a great hurry. She cashed me out and I told her by order was to go. Mya asked if I needed a bag, really its a to go order. Why would I order something and not have a bag. She put the burrito in the bag and handed it to me. What I'm concerned about is the lack of greeting and a thank you for coming in. I made the comment to her, not even a thank you/ welcome. She looked at me as if I had the nerve to mention that to her. This was done in front of the manager and he said nothing. If your employee is having a bad day, maybe its not a good idea to have her in front serving people.
I have a choice to eat and I chose Chipotle and not Qdoba. I think next time if this isn't resolved, I will choose Qdoba.

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2156663207
, US
Dec 01, 2017 12:44 pm EST
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What's the time myself I've had a problem with Chipotle these three times I had to take my bowl back because the chicken was not cooked it was still raw so I tried to go to Staples I had a steak Bowl yesterday the 30th and November the 29th at 30th of November and I got very sick afterwards I called the Poison Control Center and my doctor and they said it's most likely ptomaine poisoning I had diarrhea and was vomiting very bad stomach cramps and I was told to go if I'm dehydrated to go to the hospital today if I can't drink any water cuz I need to stay dehydrated I'm 63 years old with heart problems I want someone to call me to take care of this with me cuz I'm very angry my number is [protected]

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2156663207
, US
Dec 01, 2017 12:42 pm EST
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I've had experiences three times the chicken was not cooked and I had to take my my bowl back because the chicken wasn't close to a store robbery and yesterday the 20 what was yesterday Bobby 30th November I ate there and got very sick I had ptomaine poisoning I feel that they need to correct this and and do something about this my name is Sharon McNew my number is [protected] this is appalling I started getting sick within an hour and a half after eating and I was sick all through the night I'm 63 years old and I can't afford to be getting that sick I need to get a call from customer service or somebody needs to talk to me or I'm getting a lawyer

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pobarjenkins
Minneapolis, US
Nov 08, 2017 4:00 am EST
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"Why would I order something and not have a bag."
Many customers these days will decline bags for environmental purposes.

"If your employee is having a bad day, maybe its not a good idea to have her in front serving people."
That might not be a luxury the staff has.

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M
2:45 pm EST

Chipotle Mexican Grill rude night manager

I was ordering my food and I heard the manager telling a young guy behind the grill area to "spin" rice that had already been spun. That is very disgusting. Then she proceeded to be very rude to the young man as he tried to explain to her about the food safety in the restaurant. She was belittling the man and I could see on his face that he was very embarrased and frustrated. I don't think those types of things should go on in the management especially when he is working.

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10:00 am EST

Chipotle Mexican Grill customer service/food

When I walked into the the crew behind the counter was having a conversation. They did not greet me or say they would be right with me. I was ready to walk out. Few minutes later a young kids came to make our food. My son ordered chicken tacos and I ordered steak tacos. Both of our tacos barely had any meat on it. I had more pico de Gallo than I did meat. My son's tacos had more cheese than he did meat. I was very dissatisfied with the way pur food came and the customer service that was provided. I have never had food like that from here before or been treated so poorly.

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2:35 pm EST
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Chipotle Mexican Grill food

I am a regular visitor to Chipotle, last Saturday - 11/04/2017 i went there - 2007 Camden Ave #50 San Jose CA 95121 the employees were having some issues internally.
My food was not at par. the fajita veggies were over salted, the rice was under cooked and the server kept turning his head and exchanging looks with the person cooking in the back.
End result my food was not what I had expected. very disappointing .
Additionally I called this morning to give my feedback and I was asked to go online and fill up a form because I was told that Chipotle does not take customer complaints via phone. they have to be submitted in writing .

I am very disappointed in this so called customer service.

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6:43 am EST
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Chipotle Mexican Grill would not accept legal tender

I wanted to treat my daughter to lunch. Since, my favorite, Ned's Southside Diner, was closed on Sunday. She suggested our local St Augustine Chipotle Restaurant. I have never eaten there. When it first opened, the line was huge and I didn't understand the menu and just never bothered with it again. So now was an opportunity to check it out. With my daighter's suggestion I ordered a bowl similar to hers.
When I went to pay, the clerk said she could not accept my $100 bill. As I looked unsuccessfully for smaller bills, she was joined by, I'm assuming, a manager, who informed us it was corporate policy not to accept $100 bills.
My daughter did remind them that it was legal tender to no avail. She ended up picking up the tab. This was embarrassing. And I do believe, against the law.
That was the bad news. And I do apologize for leading with the bad new first. The good news is: I loved the food!

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10:01 am EST

Chipotle Mexican Grill spitting into my food by the employee!

On August 25, 2017 I walked into the chipotle located inside the perimeter Mall in Atlanta, Georgia. My family and I go to that shopping mall for almost 30 years. When I asked the server to add vegetable to my bowl, she totally ignored me! I asked again and she told me to get lost, and told me you always do that!. I had no idea what or who she was talking about !? . As I was thinking that Maybe she had a bad day or mistaken me with someone else, but regardless I got upset and tried to see if this store has any manager, but all the staff beyond the counter were quiet and none of them will say anything( I guess they felt guilty knowing what their colleague did !) . I had a few words exchanged with that employee and I was expecting the manager to interfere and ask me, being a customer, what is going on ? as I was trying to pay at the cash register and leave, the person behind the cash registered claimed she is the manager and all sudden she told me "you know what we are Latinos and we do not give a s…t to you ! (The fact is I am a Non Hispanic minority myself .!) she took my bowl and spat in it and threw it in the garbage Can! After I complained to the headquarter in Colorado, they did Nothing! I am going to file a lawsuit against Chipotle corporation and if anyone or any other company wants to help, please contact me at [protected] so we can put an end to this Trash Can that calls itself "Chipotle Mexican Grill" !

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2:35 pm EDT
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Chipotle Mexican Grill service

this is the third time i have left the St.Charles IL location unsatisfied with my service. At each visit they never fill my bowls completely and are very ignorant about the products. especially today when a third of my bowl was completely empty and i even paid for extra guacamole. And then my second bowl was missing cheese, even after i asked the server, "did you put cheese", he said yes so i opened it up and the cheese was missing. this continues to happen every visit. i pay for the product, therefore i would like a full bowl. my last visit i even paid for extra meat since you guys have teenagers filling up bowls that make customers unsatified. i will no longer be going to any chipotle unless some changes are made. my hard earned money will not be spent on something i only get half of when i can purchase food somewhere else for much cheaper. yours truly, an unsatisfied customer.

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7:18 pm EDT

Chipotle Mexican Grill the service and product I received on 11/1/2017

On November 1st 2011 at 5:20 p.m. I was a customer at 11452 Euclid Avenue Cleveland Ohio 44106 location I ordered two bowls one containing steak extra steak Barbara color and extra steak with guacamole when I received the bowls and began to taste them I discovered that the fajita was causing the entire Bowl to take Scorch due to it being burnt also my steak and barbacoa meat was dry and lacking normal flavor that I'm accustomed to I was completely out done when I sit down with my husband to enjoy our dinner nothing I'm ever familiar with when dealing with Chipotle I have been a long-time customer for some time and never experienced this I'm out done

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5:25 pm EDT
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Chipotle Mexican Grill customer service and the manager

The chipotle at 1705 N University Dr in Tamarac, FL has to be the worse! It is always slow and the managers are always criticizing and yelling at the workers in front of the customers. I think this is very unprofessional and a change needs to take place at this location. It is always dirty and slow. But to hear the manager, which is a female yelling at those workers, who I'm sure is doing the best they can in front of a store full of people is by far the most unprofessional act in itself. You have workers fixing the food as we order and sweat running down his face that can possibly fall into the food - gross!

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4:49 pm EDT
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Chipotle Mexican Grill charged twice in bank account

Hi,

My name is Callie Puleo and i submitted an online order to the Chipotle restaurant on Campbell Blvd in White Marsh, MD yesterday Nov 1, 2017.

The order was for $11.40 and I was charged twice to my debit card ending in xx3945. Please see attached photo for proof.

I would like this refunded immediately. For addictions information please reach me via email at [protected]@yahoo.com

Thank you.

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2:14 pm EDT

Chipotle Mexican Grill 2 salads w chicken

chipotle 6850 Hadley rd. south Plainfield NJ
order 404 and 405 .

The salad was cheaply made i asked for pepper and onions they game me about 3 peppers and Harley any onions . the chicken was barley there and cold it was not made fresh. I threw half of it out the customer service was horrible . i ask for extra sour cream . and didn't put it in bag i spoke to manager he said he was new and they sent him there to fix store and improve customer experience. i use to go to this store when it first opened about 5 yrs ago and the service was excellent . what happen to those employees ? service was horrible this time and i want a refund

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Chipotle Mexican Grill In-depth Review

Overall Rating: 4.5/5

Food Quality: The food at Chipotle Mexican Grill is consistently fresh and flavorful. The ingredients are of high quality, and the flavors are well-balanced. Whether you're a fan of burritos, bowls, or tacos, you can expect a delicious meal.

Menu Variety: Chipotle offers a diverse menu with options for everyone. From vegetarian and vegan choices to gluten-free and dairy-free options, there is something for every dietary preference. The menu also includes a variety of proteins, toppings, and sauces to customize your meal.

Pricing: The pricing at Chipotle is reasonable considering the quality and portion sizes. While it may be slightly more expensive than fast food chains, the fresh ingredients and generous portions make it worth the price.

Customer Service: The customer service at Chipotle is generally friendly and efficient. The staff is knowledgeable about the menu and can assist with any questions or special requests. They strive to provide a positive dining experience for all customers.

Cleanliness: Chipotle maintains a clean and well-maintained dining area. The tables, floors, and restrooms are regularly cleaned, creating a pleasant environment for customers to enjoy their meals.

Ambiance: The ambiance at Chipotle is casual and inviting. The modern decor and comfortable seating make it a great place to dine in or grab a quick meal. The restaurant is often bustling with activity, creating a lively atmosphere.

Speed of Service: Chipotle is known for its fast and efficient service. The assembly line-style ordering process ensures that your meal is prepared quickly. Even during peak hours, the wait time is usually minimal.

Online Ordering Experience: Chipotle's online ordering platform is user-friendly and convenient. You can easily customize your order, select your preferred pickup time, and pay online. The system is reliable, and your order is typically ready for pickup on time.

Delivery Service: Chipotle offers delivery through various third-party platforms. The delivery service is reliable, and your food arrives hot and well-packaged. The delivery fees are reasonable, and the estimated delivery times are accurate.

Dietary Options: Chipotle caters to various dietary preferences and restrictions. They offer vegetarian, vegan, gluten-free, and dairy-free options. The menu clearly indicates which items are suitable for specific dietary needs, making it easy to find suitable choices.

Sustainability Practices: Chipotle is committed to sustainability. They prioritize using responsibly sourced ingredients, including organic and locally grown produce. They also strive to reduce waste by implementing recycling and composting programs in their restaurants.

Loyalty Program: Chipotle offers a loyalty program called Chipotle Rewards. Members earn points for every dollar spent, which can be redeemed for free food and exclusive offers. The program is easy to join and provides additional benefits to frequent customers.

Social Media Presence: Chipotle has a strong social media presence. They regularly engage with their followers, share updates, and promote special offers. Following Chipotle on social media is a great way to stay informed about new menu items and promotions.

Accessibility: Chipotle strives to provide accessibility for all customers. Their restaurants are wheelchair accessible, and they offer alternative ordering methods for individuals with disabilities. The staff is trained to assist customers with special needs.

Locations and Hours: Chipotle has numerous locations across the country, making it easily accessible for most customers. They typically have extended hours, allowing for flexible dining options.

Special Offers and Promotions: Chipotle frequently offers special promotions and limited-time offers. These can include discounted meals, free add-ons, or exclusive menu items. Keeping an eye on their website or social media accounts is a great way to take advantage of these deals.

Community Involvement: Chipotle actively participates in community involvement initiatives. They support local organizations, sponsor events, and donate to charitable causes. Their commitment to giving back to the community is commendable.

Health and Safety Measures: Chipotle prioritizes the health and safety of their customers. They adhere to strict food safety protocols and maintain clean and sanitized restaurants. During the COVID-19 pandemic, they have implemented additional measures such as contactless pickup and delivery options.

Additional Services or Features: In addition to their regular menu, Chipotle offers catering services for events and gatherings. They also have a mobile app that allows for easy ordering and payment. These additional services enhance the overall dining experience.

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