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Chipotle Mexican Grill

Chipotle Mexican Grill review: customer service

C
Author of the review
2:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I had come to your store front at 10:30 to order food, unaware you opened at 10:45. I was yelled at by one of your employees from the behind the bar that the store doesn't open for another 15 minutes.

I roamed around the area, came back at 10:41 in hopes of recieving some slightly early service since it was only a few minutes till opening. Again, I was yelled obnoxiously at by the same employee, "we're not open!"

Although I was extremely annoyed at that point I waited outside, just to see employees sitting around on their phones, throwing cups at each other, and laughing. One minute before opening, 10:44 A.M., I opened the door to again be told, "we are not open!"

By that point I had just had it. Even with a couple of seconds left till opening, I decided I would find another place to eat. I would rather inconvenience myself and lose more time then deal with a store with such rude and unprofessional employees.

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