Chipotle Mexican Grill reviews and complaints 1
View all 659 complaintsChipotle Mexican Grill - Charging extra without telling
Went to Chipotle in Brentwood CA (11690 San Vicente Blvd. Los Angeles, CA 90049) and ordered 2 Quesadilla and a burrito.
She told us the Quesadilla comes with 3 free sides and we asked rice and beans and Guacamole and she never told us this is not a side and extra. We we paid I saw the total is to high for what we ordered. the receipt showed we got charged twice $2.65 for Guacamole. I asked why you didn't tell us at the time of order otherwise we wouldn't ask for it and we got only 2 free side instead of 3.
She said sorry and turn to the next customer. This is unacceptable. We goes to lots of other places the always tell this is extra before adding (For example Panda Express)
My email address is [protected]@yahoo.com if you have any other questions.
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