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1.5 4 Reviews 399 Complaints
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Chaturbate complaints 399

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J
12:48 pm EDT
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Chaturbate Private show by Andy_BJORN

The set up a private show for 100 tokens. I and a couple others purchased right away and then they started the show and then started messing with the settings suddenly I could no longer see the show - I kept texting that I couldn't see the show - 10 minutes in - 1 minute before they ended the show the gave me mod status and I could see. Saw mostly nothing

Desired outcome: I want a refund of my 100 tokens. My only other choice is to use my tokens and leave chaturbate for a competitor. I have never asked or complained before now.

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2:19 pm EDT
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Chaturbate Chat account

Approximately 6 months ago my account was abruptly banned with no explanation other than a note saying “a term of use might have been violated”. I had just purchased tokens which I was deprived the use of since I couldn’t access my account. 10 emails to support went unanswered and upon calling I was told each email puts me at the end of the que. That was a untrue as six months later, no one has replied.

Well to move forward with life, I created another account. But not having a clue why my first account was banned, I made it a point to watch shows and performances but not chat or engage anyone, at all on the site.

So I was completely at a loss when after purchasing tokens I was again notified that my account was banned. Well, this time I’m certain I couldn’t have violated any term unless spending money is a violation.

I don’t know why my account(s) were repeatedly summarily banned but I don’t believe I did anything wrong. Furthermore, if they are going to ban an account, at best it’s shady but really just plain dishonest and poor business practice to still allow token purchases, which won’t be able to be used. Is it a Trump company? Idk but have never either encountered a support or customer service line that deliberately avoided its responsibilities yet took peoples money. I guess it’s a coincidence they operate the same dishonest way…both sad.

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6:15 pm EDT
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Chaturbate Banned no reason

My accounts have been banned by Chaturbate and Support has failed to respond to my email request. I've been sending support requests for 9 days. I'm a good customer and never done anything unethical or in violation of the site rules. I have friends through this account and I'm disappointed I can't visit them. I would appreciate any assistance possible.

Username: nstag8r

Desired outcome: return my accounts to active status and to understand why I was banned

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11:17 am EDT
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Chaturbate False accusations and banning/termination & slow support

user: Brian_David

Things were going fine, I was increasing viewers, people in the room were growing. I had regulars and was making friends.. and then I banned two people and the next day everything went down hill. I received an email threatening termination for 3 things. The only thing I did was probably swore at some point. My little dog is too small to be on camera, but people could hear him bark or me lament on his neediness and love of food and the other accusation was failing to follow through on a tip request. I had put up a tip menu for PM's to try to stop the badgering by come people and that was also the day I unfollowed someone and banned the two people.

I jumped through all the hoops Chaturbate asked of me. I was told all is good..but i'm still not on. I have forwarded the email saying all was good from two email accounts, the "official" one that has my legal name and one that does not.

So, in summary I have been told all is good, but nothing has changed. Support is as useless as others have complained about across the internet. I was in management and I'm appalled at how poorly people are treated.

Desired outcome: I would like my account to be reactivated as promised. I would like to see a way for models to defend themselves from meritless accusations. and the response time of emails, process for addressing model issues looked at by management.

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Update by BubbaVT
Aug 19, 2022 1:20 pm EDT

MultiMedia LLC, does not have the integrity to connect a performer with customer escalations, because as a broadcaster who pays money to the site, I am in fact a customer. Their solution is to repeat over and over there is no phone to that department (a lie obviously) and a refusal to connect with anyone who manages support.

Is the goal of Chaturbate / MultiMedia LLC, to frustrate consumers and broadcasters so much that they leave the site out of spite instead of resolving issues in a timely manor?

Update by BubbaVT
Aug 19, 2022 9:28 am EDT

They have been in contact but nothing has happened! I don't count the your email has been received as contact. I don't count my replying to a request and no response as contact. Contact implies dialogue of some kind. My responses feel like they just go into a void. I am still waiting on a response from their request.

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6:37 pm EDT
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Chaturbate Stalking and harassment

You have a cam model, befxckingnice who is using your platform to slander and talk about personal information and identity of her personal life. My name, my work, where I live and where my CHILDREN go to school was blasted by her in her chat room talking disrespectful and slandering my name and causing harassment for myself and family. Is this how you run your platform? Isn’t the purpose of your platform is for these models to make money by doing services they provide by their menus for their clients? To slander and hack into my accounts are against the law and she’s using your platform to talk about it.

Desired outcome: Have her banned before I take further actions.

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3:48 am EDT
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Chaturbate Studio account banned

I am a studio model JULIA777JULIA. the studio administrator violated the rights, he made fake traffic. help studio models

models have been out of work since March because of the idiot admin of the studio

Desired outcome: remove model passports from the studio. models will work independently without a studio! unban models

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10:23 am EDT
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Chaturbate Model seeking offline payment

06 and 07 August 2022 Model Gaw_Sanan WhatsApp messaged me seeking offline payments - which if I didn’t make would result in her banning me from her room (again). I had previously transferred monies to her for PVT, PSSWRD and WhatsApp shows but have recently refused to do so resulting in my being banned from her room. This is not acceptable behaviour.

Desired outcome: Refunded tips or reinstatement of access or her being removed from CB or any combination.

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V
5:31 pm EDT

Chaturbate Service

Hello,

I am a model on Chaturbate, about 25 of july my account was banned without any email. I contacted them 2 times and there is no answer why it was banned. Myself I do not think I done anything unexceptable for that to happen. One of my customers contacted me on other site where I am working as model as well and told me that he is banned from Chaturbate as well and he thinks because he posted me amazon link with black dildo which he wanted that I would buy. My question to chaturbate would be so why my account been banned? I did not ask him to send me a link we just was chatting that I want to get black dildo. Please help me to resolve this matter as Chaturbate customer service is not responding me at all. My name on chaturbate is Kallisi. Also there is my money frozen on their site.

Kind regards,

V

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6:14 am EDT

Chaturbate Not getting show being follow by management and hacking my phones

I was attack by your employees just now I was trying for hours to get a show but management stop me from getting a show they followed me to cam site and told model to give them self the show and did it by controlling a pink divise that is in there pushy they then hacked my phone which is a big operation at chaturbate also management is having sex with employees torture and abuse have been committed as well I have file alaw suit against your company and the manager by

Desired outcome: You need to fire manager and all cam moved that I summit for criminal offense

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A
11:36 am EDT

Chaturbate Ban account

My accounts have been banned by Chaturbate and Support has failed to respond to my email request. I've been sending support requests for 4 days. I'm a good customer and never done anything unethical or in violation of the site rules. I have friends through this account and I'm disappointed I can't visit them. I would appreciate any assistance possible.

Username = pala421

Desired outcome: return my accounts to active status and to understand why I was banned

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1:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Account hacked + banned

User: karina_sweet12

There is suspicious activity on my account, yesterday someone tried to enter my account using the password guessing method. Yesterday I was on the forum, where I promoted my photo and selfie, as well as the name on my account.

After the password was guessed many times by someone, my account was blocked during the stream!

Help please.

Desired outcome: Help please

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Update by Sweetylokki
Jul 29, 2022 4:37 pm EDT

help me please! my passport was taken for a stranger. and it appeared on my verification page. me after that, as I noticed someone else's passport and refreshed the page, I was banned

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T
11:33 pm EDT

Chaturbate Model stealing tokens

Model diva_sexycute stole 200 tokens. Made deal for 200 tokens on [protected] at 10:12 pm cst gave pw took tokens then asked for another 200 tokens. Advised her to keep deal and then she disconnected and banned me from room. This is second time in a week this happened. This should be aggressively prohibited from them doing this fraud.

Desired outcome: Return 200 tokens and aggressively forbid them from doing these acts of stealing.

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T
9:15 pm EDT

Chaturbate Shantalfoxxy

2nd request for stolen tokens by shantalfoxxy- she stole 324 tokens. Refund them asap. I will not stop until refunded or I will file a complaint with state AG. Review my first complaint for date and time. If this keeps happening with models from the Philippines you should ban them from chaturbate- this is the 3rd time with them - no problem with other models - they deliver what they promise.

Thanks

Desired outcome: Refund of 324 tokens

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12:22 am EDT
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Chaturbate From menu, 49 tokens, and email for video of day

July 17,2022 Illegalmilk room After sending 49 tokens, and email. I got nothing. No emails.

I informed the room, was told everything checked out on their end, asked if I checked spam, I did,but nothing. Told me nothing shows up, to check back Monday, when I did, again I was told everything' good on.there end.

So I told the room that I will report this. Then I was banned from the room.

Desired outcome: Refund of 49 tokens, or make good on the menu's video of the day offered. With reason of delay, and apology.

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11:13 am EDT

Chaturbate Disrespectful Model

This is concerning the Can Model lotus_23. She talks to the customers as if they are nothing and expects them to not comment back. I have seen her tell people to "[censored] Off" and other unprofessional things. This should not be allowed

Desired outcome: At least a reprimand, if it continues get rid of the [censored]

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11:16 am EDT

Chaturbate dariaa_doll

i asked the model dariia_doll about on 14-07-2022 somenthing from her tip menu and when i tiped the correct amound of tokens she banned me from the room for no reason

Desired outcome: stop her from scaming other people

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11:08 pm EDT
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Chaturbate Model scam

I was chatting with model Alissonone, her tip list had "milk" for 230 tokens. I asked if she had milk, because I had some doubt, she said she did. After tipping 230 tokens, she changed the token amount to 530 tokens. She insisted it was a 10 minute password show, so I tipped 300 tokens more. She gave me a password, and started the password show. She insisted 105 tokens for "full nude". I gave her the 105 tokens, she then kicked and banned me. I did not receive any show from her. I was scammed out of 635 tokens.

Offenders/Model: Alissonone

My account: shawnb882

Desired outcome: Refund of tokens.

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Update by shawnb882
Jul 12, 2022 11:34 pm EDT

here are some screen captures of messages.

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4:50 am EDT

Chaturbate Banned for interacting with a fake account to prove their illegal actions.

I had recently started camming on Chaturbate after a long break. I have been a member in good standing for over 10 years and have enjoyed the interactions on the site.

On the 3rd of July I attempted to log in only to receive a message stating that my account had been banned and to contact support if I wanted further information, which I did.

In their reply, they stated that they had "received a report about someone offering prohibited content. This individual was immediately banned from the Chaturbate platform. In reviewing the individual’s account and offer, everyone they attempted to engage with their offer of prohibited content was placed in a protective suspension pending review. In reviewing your interactions, we found that you expressed interest in their prohibited offer."

I contacted support again to explain that I was trying to get the user to interact further on Chaturbate as they had asked me to Skype twice (which I refused in the chat both times!). I thought it would assist Chaturbate in a legal prosecution if I kept the user talking on the site.

Chaturbate's reponse was to cherry pick a couple of lines of chat and say that breached their terms of service, and the ban on my account is permanent.

As I had only just recently submitted my government ID for age verification, I am hardly likely to go breaking the law and risking prosecution. I also have 10 years worth of media that I have paid for in that account, and I have been denied access to it.

I understand Chaturbate's need to uphold the law, but I had a good reason to interact with this user in order to have them taken off the site, and was not seeking to take part in the offer as I refused to go offsite twice!

In my opinion the decision was entirely arbitrary on Chaturbate's behalf and in spite of repeatedly requesting a review and re-evaluation of my case, Support no longer replies to my emails.

Desired outcome: To have the ban lifted on my account (Talos63) as I did NOT accept the offer as stated by Chaturbate Support. An apology for the personal embarrassment and inconvenience would be appreciated.

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Update by Talos63
Jul 29, 2022 11:41 am EDT

After nearly a MONTH of emails I received this curt response from Chaturbate Support:

As you were previously advised on July 3rd, 2022 in ticket no. XXXXXXXX you are permanently banned from the Chaturbate platform. This permanent ban has not and will not be lifted.

Given the permanent nature of your ban, we are unable to assist further and may not respond to additional emails.

Thank you,

The Chaturbate Team

What a pathetic cop out and further example of the dismal level of customer service they provide.

They allow someone to open an account and conduct themselves improperly. I attempted to assist Chaturbate by providing evidence of the alleged violation and I get banned for that effort! In what way is that fair?

Update by Talos63
Jul 26, 2022 11:05 am EDT

Update: Support still not answering my emails. Automated updated messages only. Tried emailing from a different address and received a message stating I need to contact Support from the email address associated with my account, which they are not replying to. USELESS!

After 10 years, I have substantial dollar value tied up in purchased media on Chaturbate, and am unable to contact any friends I have made on the site to inform them of Chaturbate's arbitrary and unfair ban on my account. At this stage I am preparing to start spreading this report to every cam rating site I can find to inform people of the unfair way Chaturbate do business and the appalling customer service.

Chaturbte should not be allowed to get away with this reprehensible business practice!

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3:05 am EDT
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Chaturbate I left to J4Sex.com

Chaturbate have one huge and appalling problem: they like to ban your account after you make a purchase. Their customer service is dreadfull, it's kind of non-existing. Anyway, I left to J4Sex

when Chaturbate banned me for the third time. I really love this new place, it was a true discovery for me, a rare gem! I'm head over heels for their girls, they are hot as fire and they like instant action, they are no time-wasters. I've never had any problems with my account there. I've been using it for 8 months so far and I'll never go back to Chaturbate.

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4:33 pm EDT
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Chaturbate Permanent ban - no due process

CHATURBATE ADMIN ARE LIARS

I have been a member of Chaturbate for at least 9 years both as a performer and a customer, I was recently banned permanently for "breaching terms and conditions" or some such bulldust! I was in the room of a young couple talking to them discussing when my partner & I used to be performers and how someone had illegally recorded one of our Chaturbate shows ** this is the true irony to me** it's done on their site! and by the time I found it online, there had been over 18 million views! I also uploaded a screenshot of the video from Xhamster that showed the number of views the video had received, it wasn't pornographic in any way it was just a simple photo frame grabbed from the video of my partner on my lap, and I sitting in a chair we are both facing camera, so just after I had sent this photo to the couple I was suddenly kicked out of the room with a message on the screen saying I was banned for breaching Chaturbate rules, I sent a few messages to Chatutrbate asking what was going on with no answer for a week or two, then an answer with nothing of interest in it, no reason for the ban (details, etc)_ once again I replied back and eventually got an answer back saying I had been banned for posting a photo of an underage minor in that couples room (the one of my partner and me) I wrote back saying that they were wrong and the photo is of my partner and me (she does look very young even though she is 21 at the time of the photo) I told them to look at my profile page as it still has multiple photos of the two of us from our performer days plus our age verification etc, I eventually got an answer back telling me that the girl in the photo is not my partner who performed with me but some other girl and my lifetime ban remains in place (the stupid lying conniving [censored]) They also informed me they were blocking me from contacting them again, even though I offered to send them the actual video the picture was grabbed from that would prove without a shadow of a doubt it is my partner in the photo, To my way of thinking the management of Chaturbate is so morally corrupt (amongst other things) that they can not even admit they are wrong in the decisions they make, I hate idiots like this with a passion and would dearly like to get past these [censored]s to higher management to make them aware of whats going on in the trenches, I r5easliser my letter here is rather terse and contains some expletives but I have been attempting to resolve this since last year with no mkeanngful dialouge with Chaturbates staff.

Also, most of my photos were or are on my profile with Chaturbate (how convenient) the last piece of logic I have and I've said it to them if she is underage how did it stay up online long enough to garner 18 million views plus? of course no answer

Desired outcome: Lift this ban admit the fault and apologise (no it's not too late to apologise! haha

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How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review Account got banned for no reason whatsoever and explanation was posted on May 2, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 403 reviews. Chaturbate has resolved 52 complaints.
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  1. Chaturbate contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
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  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
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