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1.5 27 Reviews 404 Complaints
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Chaturbate Complaints 404

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6:38 am EDT

Chaturbate Broadcaster fraud? A broadcaster may lie to me

Hi maybe I am not in the correct website but I want to tell you guys today I felt that I was involved in a fraud case. I tips a broadcaster girl (exactly amount on her tips menu) for a show, but she accept d my tips refused to show, so that I asked her whether she lied to me. She just kept making excuses, and did not show anything. At the end I said that I may want report this case as I may in a fraud situation, and she simply permanently banned me from her room. I wonder should I, as a customer who paid but got nothing, or that broadcaster been permanently banned :(

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kicchu1996
IN
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Jul 06, 2018 2:58 pm EDT

Sexyaaliya786 she fraud with company and entertainer her real name is kk .. She blocked me due to i knew her. She is online 10:30pm to 1300am indian time

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Q
8:46 pm EDT

Chaturbate Adult entertainment

I opened a Chaturbate account, bought about $75 worth of tokens, and logged out. I then found that I could not log back in.

I wrote Chaturbate 20 emails asking them to correct the problem. Chaturbate ignored every one. I got no response at all and Chaturbate has kept my money.

That is theft, plain and simple. And it's also non-existent customer support.

A little Googling shows that Chaturbate, in Lake Forest, CA, has only one employee handling hundreds of thousands of accounts.

I'm not the only one, either. I've spoken to a Chaturbate model who said: "I can't tell you how many of my users Chaturbate has done that to. They do it to models, too. Just close the account, for no reason, without paying the model, and keep the money.

Some get the money they have earned eventually. Most don't."

Reason of review: Theft.

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X
xxxmarkxxxa
L, FI
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Sep 29, 2023 9:45 am EDT
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well said, studios sometimes not pay broadcasters tokens or give 1 broadcaster's tokens to boss favourites

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Rabid Dog
US
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Nov 11, 2018 9:03 pm EST
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They do business in the State of California. There are strict laws in CA about fraud. If the cost gets to be high enough to create a felony charge, contact the local sheriff's office or police department. They will handle it. Problem is, CB can just move overseas. But then they would have to deal with Interpol. Would not want that bunch on my back.

From what I have read, there are international customers defrauded here. That means the FBI would be the right place to go.

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Hiteshdesai
US
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Oct 24, 2018 10:28 am EDT
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I am also facing the same problem.
I have 7000 tokens. And they banned me without assigning any reason.
I also wrote several emails but in vein.
Is not there any law or atleast courtesy on the part of site owner to give reason?
I think this sites continues to act like this it should be banned from USA.
I till date think that ppl there are genuine, but they seems fearless of law.

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charleybravo6
US
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May 26, 2018 1:07 am EDT
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i already got lawyers working on suing chaturbate for theft and allowing illegal policy activities while models broadcast. Chaturbate does not answer emails, only a bot does

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Hiteshdesai
US
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Oct 24, 2018 10:28 am EDT
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Replying to comment of charleybravo6

Can other sufferes join with you?

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E
9:41 am EDT

Chaturbate Refund

I was just on the phone with a customer service representative from the named website apparently they never charged the 3 purchases of $10.99 on July 11th 2017 . Yet i was told by epoch to contact them in order for a refund.

Thanks for lying . And charging my debit card. After saying u blocked it I'm filing a complaint to the bank .
Please stop scamming

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Hiteshdesai
US
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Oct 24, 2018 10:45 am EDT
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R they known for doing this?

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R
4:32 pm EST

Chaturbate Multiple purchases declined and terrible customer service

This has happened multiple times: I try to purchase tokens on Chaturbate.com and my card get's declined. Obviously, I contacted the bank, but everything was fine there, as well as with VISA, which means the site had a problem (again, obviously, I had limits and no restrictions to apply). I contacted the support and first got a set of answers stating things I did not need and possibly previously written: whoever answered DID NOT READ my case and just sent a generic email. I kept contacting and had to go through things like me saying "Purchase page says I have all 4 transactions left and I will NOT use Epoch as they are known for scams" and reading the answer "You can try a different transaction method, like Epoch, or wait until tomorrow if you reach your transaction limit" - AND THIS IS REAL! Is all on the emails!
I had this problem multiple times and ONLY Chaturbate.com created this issue with the card. It really seems to me this is forcing this Epoch on customers, or they're just plain bad. Last email I sent I requested (for the 10th time) a real answer towards a solution and got NOTHING - NO ANSWER! As if it wasn't enough no solution, they also ignore customers.
I advise anyone who likes this kind of service to stay AWAY from Chaturbate.com and look for other sites.

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altafkhan837692
jeddah, SA
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Jan 26, 2025 12:32 am EST

altafkhan837692 my user id,
my email sheiksaleemshrief53@gmail.com

You may only broadcast from a private location. Please move to a more private area before you resume broadcasting.

I dont had idea about we cannot live in outside, so please retrive my id, Its been alreay 4 days no one replyed my complain.

Thank you.

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Jaime Núñez Labaig
US
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Nov 17, 2024 8:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My accounts ricobadman and the account karinchik_ was banned by no reason. Please help me! And if i did any mistake i will not do it again! Please have lots of followers and tokens in both!
I dont know what i did wrong!
I dont know what it was but for sure its nothing big! Let me know what it was and i will never do it again! I need help! Please!

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8877799
US
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Oct 20, 2024 7:32 am EDT
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This is the second time these criminals have stolen my money so if you want someone to steal you money then go ahead.

I even tiered to talk to customers services but there are still not letting on site or giving me my money back.

These ppl are criminals and should be locked up behind bars.

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Robert O'Reilly
US
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Oct 08, 2024 8:37 am EDT
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i have purchased tokens for my self and a friend but the site does will not allow us to tip. When i try to tip it says unable to tip contact support. I have sent a request 3 times with ne response. Chaturbate have not supplied me with a ticket

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kyutieadah
Cebu, PH
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Aug 20, 2024 5:59 am EDT

Hi. So im one of the model in chaturbate. When i open my account its all good its approved but when i do daily pay out they suddenly asked for my identity haha so i submit it but they keep denied it. Tsk

zyre9
zyre9
FR
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Jul 22, 2024 7:06 am EDT

The redlaylla model seduced the underage mamber lorjor calling him my little kitten my little baby I'm shocked I'm seeing this for the first time with her

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Ihatecb
US
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Jul 08, 2024 2:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

purchased lots of tokens and after i tip the model i'm watching i get account banned.I want a refund and if not i will take this further.

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Ihatecb
US
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Jul 01, 2024 6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

i would give it no stars if i could.i'm owed over 100 dollars/euros.

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seny
Beograd, RS
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Jun 08, 2024 3:08 pm EDT

It s not ok i have tokens on account and banned me.It not ok

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JoanCollins
US
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Feb 26, 2024 7:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

allows men who make sexual comments about babies

allows men to contine to break tos without action

stay away and find another site to use

About Chaturbate

Chaturbate is an adult website providing live webcam performances by individual webcam models and couples, typically featuring nudity and sexual activity ranging from striptease to explicit acts. The platform allows users to watch performances for free or purchase tokens for tipping and private shows. It offers a variety of categories to cater to different preferences.
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  1. Chaturbate Contacts

  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
    Click up if you have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number 13 13 users reported that they have successfully reached Chaturbate by calling +1 (949) 274-7960 phone number Click down if you have unsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number 77 77 users reported that they have UNsuccessfully reached Chaturbate by calling +1 (949) 274-7960 phone number
  3. Chaturbate emails
  4. Chaturbate address
    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
  5. Chaturbate social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 05, 2025
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