Cell C
reviews and complaints

I have an issue since last year june still today not resolved, excuse is covid19

I have contacted Cell C on numerous occasions to no avail. I have also written a review on Hello Peter. I plan to take my complaint to every possible public platform. I am tired of being stolen from!

I have never in my history of dealing with cell companies, experienced such horrendous customer service and ineptitude. I clphoned in Oct 2020 to cancel my contracts with Cell C as I was emigrated. The service operator confirmed the cancelations. I then called in November to check on cancelation, and was told only 1 contract had been canceled. I canceled once more and was told all was in order. I called again to follow up before I left in December and was told the contract still had not been canceled and that I had to pay a cancellation fee, which I duly did. It is now nearly March and I am STILL being charged every month for a contract I canceled in November! It is daylight roberry. I am actually at a loss as to what more I can do.

Absolutely apalled by CellC. My mother who is overseas, has had no network as Cellc has decided to stop her sim card and disconnect her roaming, without notice and without her consent. When approaching customer service, all they can say is that "the team will be in touch". Nobody has been in touch to date after several attempts to find out what their problem is. One receives sloppy and ridiculous responses from their agents who only know how to tell their customers to call the call centre. Pathetic to say the least, no interest or care for their customers. Only interested in money as they keep sending accounts despite cutting off the service.

12 Feb 2021, when I started my enquiry - [protected] - Request a refund or adjustment made to my future debit order in order to continue.

Cell C has debit my account incorrectly for the month of January 2021 - according to 2 ladies from "Cell C" R146 was supposed to be deducted - then a other lady tells R259 was the supposedly correct amount. What I can't understand is that they are telling me that my "contract ended 31 Jan 2021" but then how can they deduct R259! And to top all of this. Apparently they have every right to "switch me " back to the "previous rate" of what the data sim cost!

WHO GIVES YOU ANY RIGHT TO change me over to something else WITHOUT MY CONSENT! WHAT MAKES YOU THINK I CAN AFFORD WHATEVER IT IS THAT YOU CHOSE FOR ME! I am going to take this further! If I do not get any positive feedback from you guys! All I had was a data Sim deal that was running on a month to month basis! And I topped it up with R50 airtime for calls, which cost me in total about R140 a month, which was in my budget! Now you load me on something that will cost me R215 a month just for data! That excludes airtime. So basically I am looking at paying R265 a month! And I do not even have a phone with this deal!

The level of service I am experiencing from you guys are horrible! I have been a customer for years as you can see on your system, o Monday, 01 March 2021, I queried the deduction on my bank account, I was then informed that the "promotion" ended, which promotion? I was never informed that it would end? Or that it is a promotion that I am on and will only last for 2 years! Given that info I was WAY MORE THEN 2 YEARS ON this specific contract and I paid R89! Now you telling me that I am no longer on it.

I phoned on the 25th of February 2021 to ask with regards to my bill. I spoke to 4 agents. I spoke to a Patricia, Kgomotso, Thulani and eventually a Veronique. Veronique advised that she will escalate and I will get an automated sms. And I will be contacted in 24-48 working hours. Still to date no sms and no response. And what makes this so sad and hurting is that it is not the first a CellC agent ignored my request.
When I spoke to the agent I advised them that I cannot afford a huge amount as I have just taken out a home loan. And I was assured that the contract will be R179 monthly. And I kept on thinking that the huge deduction was for the other line that will be end soon. To my suprise contract on [protected] is the one costing me a lot of money. May you kindly advise soonest. I did not agree to paying R455 for 24 months. My agreement was to pay R179 only. Even last time I wanted topup and was given open line. And I was nit reimburse for all those months.

I'm very pissed will cell c customer service an account was opened under my name deducting every month of which was reversing via my bank every month little did I know that it will affect my credit life. Last year October contacted one of the constant they advice I send affidavit, account statements and but to my surprise no one contacted me back as to how the investigation goes. Been calling them every now and then no solution and now I can't buy a property because of them just want them to clear my name please.

Good day

I would like to file a complaint regarding my Cellc phone account which I took out in 2015 if I am not mistaken, My last payment was debited twice from my account and thereafter I never bothered renewing my contract as I did not need to because my phone was still as new. When I spoke to the sales assistant who helped with my contract he never told me anything regarding when my contract is done I should come in store to cancel it, so now six years later I am getting calls from CELLC call center agents saying that I owe an outstanding amount of R829.00. I am really pissed of as I know for a fact that when my contract came to an end the amount was debited twice from my account and now they're saying I owe that amount.
It is so frustrating right now because of this I have a bad credit score, now they're looking for proof of payment that I do not know where I will get six years later.

Please look up on my case, it would really mean so much.

Regards.
Bilqees Islam

Sins you went over to roming, single has drop on my phone and WiFi pocket router is on a blue light. My phone is only getting 3g, I got 3 reference numbers. I'm thinking of canceling all 3 my contacts with you. Your service is very bad. My daughter must download her school work but dew to this poor connection she can't.

Waiting from 2 February when I first submitted the required documents of the company to Shop in Mall @ Reds and was told after more than a week that they could not find the documents. I resubmitted all documents on 13 and 14 February 21 and when I inquired last week and today again, I was told that there there has been no reply from CELC . Ref: [protected]

Please urgently supply me with a paid up letter for my accounts with CellC. The accounts were settled in full and I have been trying to get this communication from Cell C since November 2020.
MY references:

1010401193
1010701983
1012502017

Please respond, [protected]@gmail.com

On the 27/01/2021, a cell C consultant phoned me and reminded me I was due for an upgrade. He offered me a package that was supposed to be an advantage but turned out to be a huge disadvantage - a 50GB package was offered and only worked until 04/02/2021 after that lost connection.

I tried to get help, even visited the nearest store and they said I must do a swim swap as they thought that would be a solution, I paid R115 for it but it did not solve my problem. Eventually it was noted that the problem was I was offered a package that has no network in East London and I would have to phone and reverse the upgrade, I did on the 11/02/2021 after struggling and was told it was going to take 48hrs, I kept following up and requested next thing to cancel the contract as it was not working for me, I kept getting the same answer that my case was under investigation.

The contract has not been working since 04/02/2021 and the problem has not been solved until now and Cell C will keep debiting for something that I cannot use and it is soo frustrating.

My contact number is [protected]

This year January 2021 I have realized that my cell c 24 months contract has expired on December and cell c is still debiting my bank account without my consent to continue with the contract or not. They didn't even notify me when my previous contract was coming to an end. I only saw this when the debit amount changed to R105 on January 2021. I called their complaints department to stop this thing they were doing. The consultant said I must send a cancelation letter through email. I asked for what must I send a cancelation letter because I no longer have a contract with them anymore. . She said for the contract extension . I said that my contract is already expired and done. She said if I don't send the cancelation letter, this debiting will never stop and my bill will just pile up and I will be responsible to pay for it. So I tried sending them the cancelation letter just to stop these unauthorized debits from taking place because my budget is already tight . From there they just kept quiet. No response. So went to reverse their debit because I cannot pay for services I have never agreed upon.
I tried calling them again about the cancelation letter that I sent. The consultant said I must read the contract again, plus the email that I sent was just what they needed as prove that I do have an additional contract. I now realized that they used my desperate attempt to stop the debits by telling me to send them a cancelation letter that they can use as prove to say I do have a contract with them. Damn these people are skelm. I said my agreement was a 24 months contract only, it's finished and I have never signed on black and white for an extension . She asked me some security questions to do the cancelation. From there she dodged canceling this thing I don't know of by saying that the system is rejecting cancelation because the answers that I gave her were incorrect, but they were correct on the other day when I called them . So I dropped the phone because I realized that the consultant was avoiding to stop this issue . Now I'm afraid this thing will never stop and this unlawful bill will just increase and get me further into trouble. Please help me out of this financial rip-off.

Plus they did not stick to the contract terms because my contract with them was R379. 01 from January 2019. They started to increase the debit to R384. 12 on July for a reason only they know because I have never skipped any payments within the contract period, not even once. I only checked this year January.
I want them to pay for every cent that they have taken from me, even if it's small. They'd have no mercy for customers because they would take a small amount of short payment seriously by adding arrears charges.

They thought I would not see what they were doing because I wasn't complaining before this unauthorized debit from January 2021 and I took a closer look at their statements.
Plus they change statement formats to confuse their clients and make it difficult for them to save their own files for evidence since it's difficult to find an app that can open those files . First it was e.pub format. Now it's password secured pdf files.

I want you to help me to get back all the money they have taken from me, no matter how small it is and to stop them from debiting my bank account anymore.
I have not been able to download the statements because most of them are viewable online and on my phone ;therefore I took screen shots and wrote notes on them.

I'm a loyal customer for over 10years at cellc now. Two years ago I went to upgrade and the consultant said i'm under debt review, I am not aware of that and is dealing now with that issue, but still cell c renew my contract, now two years has passed and I need to upgrade. Again this issue of debt review is coming up. I'm not aware of it and my legal team is busy sorting it. I'm also aware of family and friends who is definitely under debt review but their contracts was renew, so whatsthe problem with mine. I'm paying my acc every month with no problems what so ever, isn't it my right to be granted good service and be able to upgrade? I'm nicolene kapp my contact nr is [protected]. Hope to hear from you

Am unhappy with the service am still waiting on my money that u guys should refund the the guy who help me did the purchase after he showed me the phone was 4gig ram I was looking for a phone of 6gig ram and he made the wrong purchase and now am waiting on my money from cell. C zevenwacht am not happy cause I don't have money to get me a phone and now I must wait u till u pay my own money back 🤬🤬🤬🤬🤬🤬🤬

Today (16/02) me and my husband went to the Cell C shop in Secunda Mall. We sanitised our hands and entered the shop. A male from behind the counter asked us to go back and complete a form. I (Mrs. Karstens) told him if you want us to write someyhing he should give us a pen to write with. He then simply said he cannot leave a pen by the forms because people take it. He looked down to his computer behind the counter and paid no further attention to us. I went to Crazy Store and bought a pen there. At Cell C we completed the form and entered the shop once again. The same rude male then said we must move back. He needs to come and take our temperature. At that stage we were standing one line away from the forms and one line away from the counter. The salesman acted more like an uneducated guard rather than a person trying to do business. We went to another cellphone shop, bought a new cell phone and changed to another service provider. My husband is happy now. Why can't Cell C train their staff or at least teach them basic manners.

Hi,

Can someone from Cell C fraud or legal department please send me a LETTER OF RESOLUTION for a fraud case I had last year 2020 when Cell C did what it does best, use our personal details to do fraudulent contracts.

The contract was terminated, At this point I just need the Letter of resolution of that case emailed to my email address so I can be able to submit to Credit and clear my name.

My email is [protected]@gmail.com.

Thembinkosi Thombela

Hi. My contract with cell c was canceled last year I paid the outstanding amount in full on the 12 September 2020. Two weeks back I phoned them several times asking them to send a paid up letter. even today I'm still waiting. The only thing they are doing is lying and lying. I want to buy a house but I can't because of them I really don't know what to do now. Their legal department is useless. Any help will be appreciated my number is [protected]

Thank you
T Thombela

On the 7th of January. I lost my phone and went to cellc at the workshop in Durban. I was told that my phone has been blacklisted but they could not provide me with ITC. 2 weeks later I was sent ITC and claim was processed. I have called cellc and the insurance almost daily since then and with no help.
The insurance requires proof of blacklisting from Cellc of which cellc is failing to provide.

I have a problem with Cell C
I have paid my account in full with cash at their woodmead head office 4 years ago. I paid it at their walk in centre and they promised me that they would mail me a paid up letter and that they would make sure that they dont black list me. What happened? I got blacklisted from them maybe ñ must post this on hello Peter also maybe then i'll get the help that ñ need I have case nrs that nothing happened with this problem. What more must do. I mail them and they reply by saying that ñ must mail this person and ñ must call that person but each time it says you dont have an account anymore my mail is [protected]@gmail.com ñ need real help thank you.

I phoned the call centre on the 1st of February 2021 to apply for a cell phone contract online, i spoke to a consultant, Dennis who assisted me with the application, we proceeded and he informed me that the contract is approved i had proceeded with the application. Since then no feedback or communication. No one from cell c informed me that there was an error with the application and that we need to try again . I have since reapplied for the device. Now each time i follow up there is a new delay. I have mentioned on each call this phone is rather urgent as i need it for work. I am out of options and need some urgent feedback, as stated i need this phone for work and i cannot afford the phone calls from my mtn number to cell c. I am also losing commission due to not having a cell c phone and sim card. My contact details are [protected] name Rene Roodman id [protected]