Captain D's

I visited this location 10/30/19 @ 12:15-12:20 pm. Order # 17, guest # 37. I used the drive thru and was helped by a woman named Deonne. She was polite while taking my order. I stated I wanted the fish fry sampler, but I didn;'t see it on the board like it was the previous week. I described what was in the sampler and that it was $6.49. She wasn't sure at 1st, then she put it on the screen. I also ordered another entree. When I arrived at the window to pay, again she was polite. I sat at the window for 15-20 min waiting for my food. I knocked on the window 3 times and each time, I got an index finger up by her and another employee indicating "wait a minute". The 2 of them were helping people at the counter and there were 2 other people behind me in the drive thru, but noone ahead of me. When she brought my food, the fries were cold and my order was not correct. I was missing a hush puppy and 3 pieces of fried fish (2 pcs of chicken was in its place. The fish fry sampler has 3 pcs. fried fish, 3 shrimp and 1 piece of battered fish with 2 sides. The sampler has the chicken strips instead of the 3 pcs of fried fish. I told her that and she went to speak with the cooks. I again knocked on the window and asked if they were short staffed and she stated there was only 4 people on. I asked if I should come inside. She stated it would be better because they were so busy. Once inside, I waited in line for the correction and was again given the sampler with chicken strips instead of the fish fry sampler and my other entree remade with another missing hush puppy. I stated it was still wrong and that I wanted to speak with a manager. Apparently she was a manager and one of the cooks was a manager as well. She went to the cooks area and I could here her speaking to the other manager in frustration. I was already frustrated at this point. I here her giving inaccurate info to the other manager and asked that he come out to speak to me. As I'm trying to explain the situation, he said I was talking to him "like he was slow". I told the woman (Deonne) that I didn't want the chicken, I just wanted fish. The male manager/cook stated he couldn't give me the fish because it was more. I was trying to explain that if I was told the fish fry was no longer available, I would have ordered something else. My receipt says fs fry sampler though. I also told him I waited 20 min for my order and he stated I didn't. He became frustrated and was rude in asking what do you want to do. I ordered 2 pcs of battered fish and asked for the corporate number. He stated he didn't know it and I should look it up. As hard as it is for people get jobs, I would never want anyone to get fired. However, this SHOULD be addressed. I was made to feel as if it was my fault. I know what I ordered and it's unacceptable. I could have easily ordered something different. Had it not been food for my mother, I would have asked for my refund and left. I ended up paying more for my order than what I could have had I ordered it as an entree instead of a la carte. Extremely FRUSTRATING!