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Has anyone checked the fraudulent way Capital One charges interest on their Walmart Credit Card? Personally, this is a travesty in the banking industry and should be a class action lawsuit in the making! No one in Customer Service or Collections can explain how the interest charges are calculated. Even Managers in the Customer Service Department become belligerent when asked about how these charges are calculated because they DO NOT KNOW and can only read the information provided on the back of the statements.
There is an error in the Calculations of Interest Charges which is STEALING, yet Capital One is allowed to continue this theft and the Attorney General of the United States allows this to continue.
I spent 5 hours of my time on the phone with Customer Service on 8/29/2023 and still did not get an answer regarding the interest charged and how it was calculated because the Capital One Representatives did not know and could not find anyone to explain it to them, so they could explain it to me.
Desired outcome: I would like an apology and a refund of excessive charges. There needs to be more transparency on how these interest charges are calculated and why they are allowed to calculate them differently than other banking institutions.
